We are looking for a dedicated Collections Specialist to join our team in Nashua, New Hampshire. This Contract-to-permanent position offers an opportunity to contribute to a fast-paced, growing organization by managing collections and payment posting processes. The ideal candidate will have a strong background in handling high-volume cash applications and maintaining accurate financial records.<br><br>Responsibilities:<br>• Manage incoming and outgoing collections calls to ensure prompt payment resolutions.<br>• Accurately apply cash to customer accounts and process high-volume cash receipts.<br>• Handle wire transfers, checks, and credit card payments with precision and efficiency.<br>• Monitor and track daily deposits, ensuring all transactions are properly recorded.<br>• Retrieve remittance data and address vendor inquiries in a timely manner.<br>• Maintain and update customer files to ensure complete and accurate data integrity.<br>• Contact customers regarding past-due amounts and document all communications in the system.<br>• Record customer payments accurately in financial reports and reconcile discrepancies as needed.
<p>Robert Half's marketing & creative client is looking for a Growth Marketing Specialist for a 3-6+ month contract in the Greater Boston area. This is a hybrid, 40-hour-per-week opportunity; candidates must be willing and able to work onsite 2 days per week. The Marketing Specialist will play a role in shaping cross-platform digital growth initiatives, driving results across multiple brands. They will also help define strategies for performance marketing, oversee campaign alignment for key platforms, and ensure consistency and innovation in digital efforts.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and execute digital marketing campaigns across paid media, social, and organic platforms</li><li>Identify opportunities for audience targeting, platform growth levers, and ROI maximization</li><li>Track and manage budgets</li><li>Monitor campaign performance</li><li>Manage and maintain U.S. product listings</li><li>Lead social media strategies to grow brand presence and engagement</li><li>Oversee email marketing campaigns</li><li>Support digital trade marketing programs and product launches</li><li>Leverage Salesforce tools to enhance program execution and reporting</li></ul>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
Systems Engineer,Active Directory,Microsoft Windows Server,Azure Active Directory,Citrix Technolo<br><br>Microsoft Systems Engineer to support the infrastructure needs of a dynamic biotechnology organization. This role is responsible for designing, implementing, and maintaining Microsoft-based systems critical to scientific research, clinical development, and enterprise operations. Ideal candidates will have a deep understanding of the biotech sector’s compliance requirements and the agility to adapt to a fast-paced innovation-driven environment.<br> Key Responsibilities<br>• Design, implement, and manage Microsoft systems including Windows Server, Active Directory, Microsoft 365, and Azure.<br>• Ensure system reliability, scalability, and performance to support lab operations and data-heavy workloads.<br>• Collaborate with scientists, researchers, and business teams to translate technical requirements into system solutions.<br>• Monitor and troubleshoot complex issues across hybrid environments (on-premise, cloud, and virtualized infrastructure).<br>• Maintain security protocols in compliance with FDA, HIPAA, and GxP standards.<br>• Develop automation scripts and workflows using PowerShell and other tools to improve efficiency and reduce errors.<br>• Provide Tier 3 support for Microsoft infrastructure and related applications.<br>• Document configurations, processes, and SOPs to meet audit and regulatory standards.
We are looking for a skilled Systems Engineer to join our dynamic team in Braintree, Massachusetts. This is a long-term contract position where you will play a key role in managing and maintaining IT systems for a multi-building campus with over 1,000 end users. The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a passion for working collaboratively in a team-oriented environment.<br><br>Responsibilities:<br>• Administer and maintain VMware systems, including server hosting and virtualization.<br>• Configure and manage firewalls, particularly Palo Alto devices, to ensure network security.<br>• Perform regular server maintenance and administration tasks for Windows systems.<br>• Manage cloud backups using Druva and oversee local backup solutions.<br>• Address Tier 2/3 network-related tickets and resolve issues with Cisco routers and switches.<br>• Collaborate with IT team members and consultants on projects such as access point replacements and switch upgrades.<br>• Support Active Directory and Entra environments, ensuring smooth operation and user access.<br>• Participate in system recovery processes and troubleshoot backup-related issues.<br>• Assist in IT infrastructure projects, partnering with external network consultants as needed.<br>• Provide technical expertise for Google Workspace and Mac OS environments as required.
<p>We are looking for a skilled CPA or EA to join our team in Ashland, Massachusetts. This role involves providing expert tax guidance and representation for individual and business clients, ensuring compliance with regulations while minimizing liabilities. The ideal candidate will demonstrate strong analytical skills and the ability to navigate complex tax scenarios efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in audits, appeals, collections, and taxpayer advocacy matters with relevant authorities.</p><p>• Manage correspondence and communications with tax authorities to resolve disputes effectively and ensure compliance.</p><p>• Analyze and interpret tax laws and regulations to address complex client tax issues.</p><p>• Prepare and file accurate federal and state tax returns for various entities, including individuals, partnerships, corporations, trusts, and estates.</p><p>• Conduct detailed reviews of client financial records to identify deductions, credits, and potential tax-saving strategies.</p><p>• Ensure adherence to current tax codes and laws while optimizing tax outcomes for clients.</p><p>• Communicate professionally with clients, vendors, and team members to provide updates and resolve inquiries.</p>
We are looking for a proactive Help Desk Analyst I to join our team in Milton, Massachusetts. In this fully onsite, Contract-to-permanent role, you will play a key part in supporting innovative simulation technology used for nursing education. This position requires a hands-on approach, offering an exciting opportunity to work directly with lab equipment and simulation tools while assisting nursing students and faculty.<br><br>Responsibilities:<br>• Provide technical support for simulation technology and lab equipment, ensuring smooth operations during nursing simulations.<br>• Troubleshoot hardware and software issues related to mannequins and other lab devices.<br>• Set up and maintain simulation equipment, including simulated blood, wounds, and other medical training tools.<br>• Collaborate with nursing students and staff to facilitate simulations and answer technical questions about the equipment.<br>• Perform software updates and inventory management for simulation devices.<br>• Work closely with the Director of Simulation and Experiential Learning to address technology needs and improve processes.<br>• Partner with IT support to resolve technical challenges and implement solutions.<br>• Ensure all simulation tools are functioning properly to enhance nursing students' learning experiences.<br>• Adapt to a fast-paced environment and prioritize tasks effectively while maintaining clear communication with team members.<br>• Maintain a willingness to learn and train on specialized simulation technology.
<p>Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.</p><p>• Coordinate the dispatching of service desk teams to client sites as needed.</p><p>• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.</p><p>• Assist with project management tasks, including planning, tracking, and execution of IT projects.</p><p>• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.</p><p>• Maintain accurate documentation of processes, systems, and service delivery updates.</p><p>• Identify inefficiencies in service delivery and recommend improvements to enhance operations.</p><p>• Facilitate client reporting and scheduling to ensure seamless communication and support.</p><p>• Support internal coordination efforts, including meeting calendars and resource planning.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
<p>Are you an experienced Systems Administrator with a strong background in infrastructure and systems management, eager to contribute to the success of a dynamic professional services firm? This hybrid role, based out of downtown Boston, offers the opportunity to grow your skills in a collaborative environment while working onsite 3 days per week. If you’re skilled in Windows Server environments, Active Directory, VMware, and backup solutions, we’d like to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Server Management:</strong> Manage and maintain Windows Servers (2016, 2019, 2022), ensuring reliability, performance, and scalability to meet business needs.</li><li><strong>Active Directory Administration:</strong> Maintain and configure Active Directory infrastructure, including DNS, DHCP, FSMO roles, Sites and Services, and group policies.</li><li><strong>Virtualization Support:</strong> Administer VMware environments, including Horizon and gold image maintenance, ensuring optimal virtualization operations.</li><li><strong>Cluster Configuration:</strong> Assist with configuring and maintaining server clusters (experience here is a plus but not required).</li><li><strong>Backup & Recovery:</strong> Take ownership of backup strategies and recovery operations, particularly using solutions such as Veeam; ensure data integrity and implement effective disaster recovery protocols.</li><li><strong>Monitoring & Maintenance:</strong> Conduct regular system monitoring, troubleshooting, and preventive maintenance to address issues proactively.</li><li><strong>Security & Compliance:</strong> Ensure systems adhere to organizational security standards and compliance requirements.</li><li><strong>Documentation:</strong> Create and maintain detailed records of configurations, processes, troubleshooting guides, and incident reports.</li></ul><p><br></p>
