<p><strong>Contracts Manager – Technology / SaaS</strong></p><p>A growing technology company is seeking a Contracts Manager to join its in‑house legal team. This role is ideal for someone who thrives in a fast‑paced, collaborative environment and enjoys working across departments to support commercial contracting activities. The Contracts Manager will be responsible for drafting, reviewing, and negotiating a wide range of commercial agreements and helping drive efficient contract processes in alignment with company policies.</p><p><strong>Key Responsibilities</strong></p><ul><li>Draft, review, and negotiate a broad variety of commercial agreements, including SaaS subscription agreements, partner agreements, NDAs, MSAs, DPAs, BAAs, vendor and services agreements.</li><li>Identify non‑standard terms, ensure alignment with corporate guidelines, and propose appropriate revisions.</li><li>Collaborate closely with internal stakeholders across sales, finance, operations, procurement, and other business units.</li><li>Understand the business objectives behind each transaction, surface and communicate key legal or commercial risks, and provide clear risk/benefit analysis.</li><li>Escalate relevant issues to senior legal team members when appropriate.</li><li>Coordinate internal contract reviews to ensure timely, accurate feedback and smooth approval cycles.</li><li>Balance deal velocity with legal and compliance requirements across the contracting lifecycle.</li><li>Assist in maintaining and enhancing contracting templates, playbooks, workflows, and best practices.</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Bachelor’s degree and <strong>5+ years of experience</strong> in contract management or commercial transactional roles.</li><li>Background supporting <strong>B2B SaaS</strong> or other fast‑paced technology environments.</li><li>Strong understanding of SaaS commercial models, subscription structures, and standard contract terms.</li><li>Experience negotiating agreements involving privacy, data protection, and data security obligations.</li><li>Exceptional attention to detail, strong communication skills, and the ability to manage multiple projects independently.</li><li>Sound business judgment and the ability to spot issues quickly and propose practical solutions.</li></ul><p><strong>Preferred Attributes</strong></p><ul><li>Ability to learn new information quickly and produce accurate work under tight timelines.</li><li>Demonstrated success partnering cross‑functionally and building strong relationships with business stakeholders.</li><li>Familiarity with legal and ethical considerations related to <strong>AI and machine learning technologies</strong>.</li><li>Experience with contract lifecycle management tools (e.g., Ironclad, LinkSquares, or similar platforms).</li><li>Knowledge of privacy and regulatory frameworks such as <strong>GDPR, CCPA, HIPAA</strong>, and emerging AI‑governance rules.</li></ul>
<p>We are looking for an experienced Lead Enterprise Architect to drive strategic technology decisions and establish scalable, reliable architectural frameworks for the organization. In this role, you will build the enterprise architecture function from the ground up. The Lead Enterprise Architect will define architectural strategy, guide solution design, elevate engineering best practices, and advise senior leadership. You’ll work closely with the CIO, technical leaders, and business stakeholders to create a scalable, secure, and modern technology ecosystem. This is a highly strategic, hands-on leadership role for a self-starter who can operate in an environment with significant architectural gaps and minimal existing standards. This role is hybrid in Boston.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Enterprise Architecture</strong></p><ul><li>Assess the current architecture, identify gaps/anti-patterns, and define the future-state architecture.</li><li>Establish enterprise-wide architecture standards, patterns, and governance.</li><li>Evaluate emerging technologies and present recommendations to executive leadership.</li><li>Align solution design with business goals and long-term technology strategy.</li></ul><p><strong>Solution Architecture</strong></p><ul><li>Lead solution design for policy admin platforms (Duck Creek, Guidewire), microservices, APIs, integrations, and data architecture.</li><li>Provide guidance, not coding, to development teams and technical leads.</li><li>Develop architectural blueprints and ensure adherence across engineering teams.</li></ul><p><strong>DevOps & Testing Leadership</strong></p><ul><li>Manage 2 DevOps Engineers and 1 Testing Engineer.</li><li>Standardize CI/CD practices, DevOps frameworks, and testing automation across teams.</li></ul><p><strong>Execution & Cross-Functional Leadership</strong></p><ul><li>Drive architectural roadmaps for applications, data, and integrations.</li><li>Partner with business stakeholders to ensure solutions meet organizational needs.</li><li>Mentor engineers and influence engineering, data, and infrastructure teams.</li></ul>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Cambridge, Massachusetts. This role involves developing and designing comprehensive courses tailored for datacenter and critical infrastructure professionals. You will play a key part in creating instructional materials and tools that help learners excel in their roles, such as datacenter technicians and analysts. This is a contract position with the potential for a permanent role, offering the opportunity to contribute to impactful educational initiatives.<br><br>Responsibilities:<br>• Design and develop end-to-end course content for datacenter and critical infrastructure training.<br>• Collaborate with a team of instructional designers and developers to create classroom-ready materials.<br>• Build curriculum materials including tasks, job aids, and lists to enhance learner engagement.<br>• Create instructional tools using platforms such as Google Docs, Google Slides, and Articulate 360.<br>• Incorporate augmented reality elements where applicable to enrich learning experiences.<br>• Work closely with analysts to transform design and market insights into effective course materials.<br>• Develop content on topics such as datacenter hardware, cooling systems, power distribution, and motor control systems.<br>• Ensure the curriculum aligns with industry standards and prepares learners for real-world challenges.<br>• Optionally deliver training sessions and workshops at our facility.<br>• Report progress and outcomes to the VP of Product.
<p>Our client, a global technology organization in the software development space, is seeking an experienced Corporate Trade Senior Manager to lead import and export compliance activities across the Americas. This is a highly visible role within a corporate headquarters environment, partnering closely with cross-functional leaders and senior executives.</p><p><br></p><p>This opportunity is ideal for professionals coming from Big 4 Indirect Tax, trade consulting, legal trade counsel, or select audit backgrounds with export compliance experience. The hiring manager has a Big 4 background and is open to strong consulting-to-industry transitions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage import/export compliance programs across the Americas region</li><li>Ensure compliance with U.S. and international export, customs, and sanctions regulations</li><li>Serve as subject matter expert for export classification (CCL, USML), jurisdiction determination, and licensing</li><li>Support global trade compliance initiatives and internal policy alignment</li><li>Analyze import/export data to identify duty mitigation and savings opportunities</li><li>Partner with Supply Chain, Logistics, Tax, Finance, Legal, and site teams</li><li>Support trade compliance audits and internal assessments</li><li>Oversee trade compliance systems and support system enhancements and adoption</li><li>Develop and maintain trade compliance processes, procedures, and documentation</li><li>Deliver training to cross-functional teams on trade and export compliance requirements</li><li>Provide trade compliance support for M& A and due diligence activities</li></ul><p><br></p>
<p>We are looking for an experienced Financial Advisor to join our dynamic team in Portsmouth, New Hampshire. This role offers an exciting opportunity for professionals with an established client base who are eager to deliver exceptional financial services while leveraging cutting-edge technology and resources. The ideal candidate will thrive in a collaborative environment focused on providing tailored solutions and fostering long-term client relationships.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Build and maintain strong relationships with clients, ensuring their financial needs are met effectively.</li><li>Develop customized financial plans and investment strategies aligned with clients' goals and risk tolerance.</li><li>Provide expert advice on wealth management, retirement planning, and asset allocation.</li><li>Utilize advanced technology tools to enhance client engagement and streamline service delivery.</li><li>Identify and pursue new business opportunities to grow the client base.</li><li>Collaborate with internal teams to ensure seamless execution of financial strategies.</li><li>Manage client portfolios with precision, ensuring optimal performance and risk management.</li><li>Conduct regular reviews of financial plans to adapt to changing circumstances and objectives.</li></ul>
We are looking for an experienced Project Manager/Senior Consultant to join our team in Cambridge, Massachusetts. In this role, you will contribute to the development of cutting-edge curriculum for advanced manufacturing and industrial maintenance technicians. This is a contract-to-permanent position, offering an exciting opportunity to collaborate with design and development teams to create impactful educational materials. The role is fully remote, with occasional client visits based on location availability.<br><br>Responsibilities:<br>• Lead the design and development of comprehensive curriculum materials for advanced manufacturing and industrial maintenance technician courses.<br>• Work collaboratively with analysts and developers to transform design concepts into ready-to-use instructional packages.<br>• Develop course materials such as job aids, task lists, and classroom resources to support effective learning experiences.<br>• Ensure curriculum aligns with industry standards and addresses the needs of learners preparing for careers in advanced manufacturing.<br>• Utilize tools like Google Slides, Google Docs, and Articulate 360 to create high-quality instructional content.<br>• Incorporate practical applications such as programmable logic controllers, variable frequency drives, power distribution systems, and conveyor belts into the curriculum.<br>• Provide insights and expertise in instructional design within the tech and manufacturing sectors.<br>• Occasionally meet with clients to gather feedback and refine curriculum based on their requirements.<br>• Collaborate with leadership, including the Vice President and Director of Advanced Manufacturing, to align deliverables with organizational goals.<br>• Explore innovative technologies such as augmented reality to enhance the learning experience.
<p>We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.</p><p>• Identify problems by actively listening to users and conducting thorough research.</p><p>• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.</p><p>• Record detailed information about issues and resolutions in the ticketing system.</p><p>• Escalate advanced technical concerns to senior team members when necessary.</p><p>• Build and maintain a comprehensive understanding of company technology and support procedures.</p><p>• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.</p>
<p>We’re seeking a full-time Web Experience Designer to join our client’s Marketing team onsite in the Burlington, MA area. In this role, you’ll shape and evolve user experience across both external websites and internal platforms. You will design user interfaces that clarify complex content, enhance existing systems, improve usability, and support a range of marketing initiatives. This is a fully onsite position with a salary of 95-110K. While it's a fully onsite position, our client offers a great work/life balance and boasts strong retention among its employees.</p><p><br></p><p>In order to be considered for this position, candidates must have a strong portfolio that includes clean designs, examples of their coding skills, and an explanation of their thought process. Preferred candidates will come from a B2B corporate background.</p><p><br></p><p>All web and marketing experiences are produced in-house, with an emphasis on purposeful design, clarity, and usability. Success is measured by achieving project goals, developing effective interfaces, and delivering on-brand user experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Translate business and functional requirements into intuitive user experiences.</li><li>Analyze and improve existing systems, pages, and tools.</li><li>Produce wireframes and prototypes, then implement designs in code.</li><li>Present technical content clearly and accessibly.</li><li>Build responsive HTML emails using template systems.</li><li>Document project tasks, research, and test results.</li><li>Stay current with industry best practices and technology trends.</li><li>Collaborate with designers, writers, marketing teams, and developers.</li></ul><p><br></p>
<p>Senior Fund Accountant – Family Office</p><p>Overview:</p><p>A private family office is seeking a Senior Fund Accountant to support accounting, reporting, tax coordination, and cash management for its pooled investment vehicles (“the Funds”). This role partners closely with internal operations staff and external service providers to ensure accurate, timely financial and investor reporting.</p><p><br></p><p>Key Responsibilities:</p><p>-Manage daily accounting activities, including cash review and journal entries.</p><p>-Lead quarterly close processes, including valuation review, reconciliations, and investor reporting.</p><p>-Oversee preparation and review of audited financial statements and support annual audit activities.</p><p>-Coordinate tax compliance with external accounting partners.</p><p>-Review investment documentation and support general fund administration.</p><p>-Maintain investor transaction schedules and review materials for capital calls and distributions.</p><p>-Support all Fund‑related cash flow processing and perform regular cash reconciliations.</p><p>-Forecast liquidity needs and process stock distributions.</p><p>-Collaborate with Fund Accountants and treasury staff to streamline workflows.</p><p>-Leverage technology to improve processes and support new fund launches.</p><p>-Provide backup support on projects as needed.</p><p><br></p>
<p>Our client, a successful law firm, is seeking a<strong> Director of Administration/Firm Administrator </strong>to oversee the operational and administrative functions of the firm. This role requires a proactive leader who can maintain and enhance the firm's collaborative culture while ensuring seamless business operations. Reporting to the Managing Partner and Management Committee, this position offers an opportunity to contribute to the firm's growth and success.</p><p><br></p><p><strong>Location: </strong>Newton, MA</p><p><strong>Salary: </strong>$115,000 - $125,000 (DOE)</p><p><strong>Schedule:</strong> Hybrid (4 days in office, 1 day remote)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Human Resources: Recruitment, hiring, training, and supervision of administrative staff; management of staff evaluations, workflow, and policies and procedures; approval of non-attorney hourly timecards, assistance with payroll processing; maintenance of weekly firm schedules; coordination of firm events, including staff appreciation initiatives.</li><li>Information Technology: Oversight of computer systems and office equipment maintenance and enhancements in coordination with outside IT support.</li><li>Facilities Management: Landlord/tenant relations; office operations; management of office equipment and supplies; onsite and offsite file management; safety and security compliance.</li><li>Insurance and Compliance: Oversight of firm insurance coverage and compliance with all statutory regulations and required filings.</li><li>Marketing: Management of website and attorney profiles; professional announcements; event sponsorships and advertising; marketing materials and promotional items.</li><li>Supervision and Development: Supervision and professional development of staff supporting the above functions.</li></ul>
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
<p>We are looking for an experienced HR/HCM Consultant to join our team remotely. This long-term contract position offers the opportunity to provide expert guidance on Human Capital Management systems, ensuring effective implementation and use. The ideal candidate will bring extensive industry knowledge and a proactive approach to mentoring HR teams.</p><p><br></p><p>Responsibilities:</p><p>• Guide the HR team in effectively utilizing the Human Capital Management system.</p><p>• Provide mentorship on best practices within HR processes and system functionalities.</p><p>• Develop and deliver comprehensive training sessions for HR staff.</p><p>• Collaborate with stakeholders to align system capabilities with organizational goals.</p><p>• Ensure compliance with industry regulations and standards.</p><p>• Analyze and resolve system-related challenges to improve operational efficiency.</p><p>• Facilitate system integration and data management processes.</p><p>• Create detailed documentation to support system configuration and usage.</p><p>• Offer strategic advice on optimizing HR workflows through technology.</p><p>• Assist in the development of business requirement documents to meet organizational needs.</p>
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a highly motivated <strong>Senior Project Manager</strong> to support the Markets Financing Solutions – Prime Services business. This role leads the execution of a complex global program supporting the growth of a multinational Prime Services offering. The ideal candidate brings extensive project management experience, strong financial services knowledge, and the ability to manage cross‑functional, multi‑workstream initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Core Project & Program Management</strong></p><ul><li>Drive end‑to‑end project execution across multiple workstreams</li><li>Define operating model and technology requirements</li><li>Lead steering committees and governance forums</li><li>Provide regular updates to senior stakeholders and strategic committees</li><li>Develop and maintain project plans, milestones, dependencies, and risk logs</li><li>Ensure alignment with Change Management Framework requirements for EMEA‑impacting initiatives</li><li>Build productive relationships with project leads across the enterprise</li></ul><p><strong>Regulatory & Governance</strong></p><ul><li>Support regulatory compliance and approval processes</li><li>Track and coordinate governance and oversight programs required for new product launches</li></ul><p><strong>Specific Program Responsibilities</strong></p><ul><li>Support the build‑out of a new Prime Services offering</li><li>Manage scope, capacity planning, resources, timelines, and risks/issues</li><li>Coordinate activities across technology, operations, and business teams</li><li>Identify risks, escalate issues, and drive mitigation and resolution</li><li>Communicate program status to senior management on a regular and ad‑hoc basis</li><li>Manage workstream interdependencies and oversee outsourced components</li></ul>
<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
<p>Robert Half’s marketing & creative client is looking for a Creative Strategist for a 6+ month contract south of Boston. This is a hybrid, 40-hour-per-week opportunity, candidates must be able to work onsite 3 days/week. The Content Manager will lead the full lifecycle of content strategy, creation, and execution—driving high-quality, multi-channel content and collaborating across marketing, product, and creative teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Define audience, key messages, and content plans in collaboration with marketing leads</li><li>Develop and manage editorial calendars and content schedules</li><li>Lead production of creative materials including copy, graphics, video, etc.</li><li>Guide and review the work of writers, designers, and videographers</li><li>Collaborate with marketing, sales, product, and creative teams for integrated initiatives</li><li>Analyze and report on content performance using data and insights</li></ul><p><br></p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
We are looking for a highly organized and detail-oriented Executive Assistant to support key administrative functions for our team in Boston, Massachusetts. This contract position requires an individual who excels in managing schedules, coordinating meetings, and handling confidential correspondence with precision and efficiency. The ideal candidate will bring exceptional communication skills and a proactive approach to ensuring smooth day-to-day operations.<br><br>Responsibilities:<br>• Manage executive calendars, including scheduling meetings and prioritizing appointments.<br>• Coordinate and facilitate virtual and in-person meetings using tools like Cisco Webex Meetings.<br>• Prepare and distribute accurate and timely correspondence and documentation.<br>• Oversee timekeeping processes and ensure accurate reporting using systems such as Kronos.<br>• Handle expense reporting and approvals utilizing Concur.<br>• Assist with CRM data entry and maintenance to ensure up-to-date client information.<br>• Organize conference calls and ensure all participants have access to necessary materials.<br>• Maintain efficient workflow for administrative tasks, ensuring deadlines are consistently met.<br>• Provide direct support for financial services-related operations, including ADP processes.<br>• Act as a liaison between internal teams and external stakeholders to ensure clear communication.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry.<br><br>Responsibilities:<br>• Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues.<br>• Operate and manage IT kiosks to assist users with technical inquiries and resolutions.<br>• Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely solutions.<br>• Perform basic troubleshooting for IT systems to minimize downtime and improve user experience.<br>• Collaborate with team members to identify and implement improvements in IT support processes.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor and report system performance issues to ensure optimal functionality.<br>• Maintain accurate documentation for system configurations, processes, and user requests.
Technical Support Team Lead<br>Location: Auburn, NH<br>Level: Experienced / Non‑Manager<br>Overview<br>The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.<br>The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.<br>Key Responsibilities<br><br>Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.<br>Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.<br>Serve as a primary escalation point for high‑priority or high‑impact customer issues.<br>Monitor SLA compliance, response times, and overall support quality.<br>Coordinate workload distribution and coverage during business hours and critical events.<br>Provide direction, guidance, and mentoring to support team members.<br>Track and manage critical customer issues through resolution, including communication and follow‑up.<br>Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution.<br>Assist with refining and documenting support processes, workflows, and operational standards.<br>Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues.<br>Participate in post‑incident reviews and help identify corrective and preventative actions.<br>Ensure customer communications are clear, timely, and consistent.<br>Handle customer data, including PII, with appropriate security practices.<br>Work additional hours as needed to support SLA‑driven or time‑sensitive events.<br><br>Requirements<br><br>Degree in Computer Science, IT, Engineering, or equivalent experience.<br>5+ years in technical support, NOC operations, or software support.<br>Experience in a lead, senior, or acting supervisory capacity within a support organization.<br>Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization.<br>Working knowledge of networking concepts, Linux systems, and software support workflows.<br>Proven ability to make operational decisions without direct managerial authority.<br>Strong organizational skills and ability to manage competing priorities.<br>Excellent verbal and written communication.<br>Ability to work independently while aligning with leadership direction.<br>High degree of flexibility and stress tolerance.
