Add your latest resume to match with open positions.
6 results for Help Desk in Boston, MA
- Boston, MA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.<br><br>Responsibilities:<br>• Deliver onsite desktop and deskside support three days per week for end users in the office<br>• Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system<br>• Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality<br>• Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards<br>• Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness<br>• Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption<br>• Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo<br>• Deliver application support and other related technical services as needed based on operational priorities
- 2026-09-25T00:00:00Z
- South Hamilton, MA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This is a Contract position for a detail-oriented individual who can resolve everyday hardware, software, and account-related issues while delivering dependable customer support. The ideal candidate is comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop problems efficiently.<br><br>Responsibilities:<br>• Deliver front-line technical support for desktop, laptop, and Windows-related issues reported by employees.<br>• Investigate and resolve service desk tickets in a timely manner, ensuring clear communication and accurate issue tracking.<br>• Support user account access and permissions within Active Directory, including routine maintenance and updates.<br>• Diagnose common hardware, software, and operating system problems and apply practical solutions to restore productivity.<br>• Set up, configure, and maintain end-user devices and workplace technology as needed.<br>• Escalate more complex incidents when necessary while documenting troubleshooting steps and outcomes.<br>• Assist with Microsoft Windows 10 support tasks, including user guidance, configuration adjustments, and issue resolution.
- 2026-10-06T00:00:00Z
- Exeter, NH
- remote
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed.<br><br>Responsibilities:<br>• Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems.<br>• Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools.<br>• Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID.<br>• Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions.<br>• Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations.<br>• Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform.<br>• Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement.
- 2026-10-01T00:00:00Z
- Cambridge, MA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a growing team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports employees directly while also handling more complex issues escalated from frontline support, with a strong focus on reliable desktop, device, and end-user service. The ideal candidate brings hands-on experience across Mac and Windows environments and is comfortable working in a fast-paced setting that includes office technology, conference support, and day-to-day operational IT needs.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for employees, resolving hardware, software, and access-related issues across desktop and laptop environments.<br>• Handle escalated support requests from the service desk and work through incidents methodically to restore user productivity as quickly as possible.<br>• Support both macOS and Windows systems, including troubleshooting operating system problems, application issues, and general workstation performance concerns.<br>• Manage ticket updates, document work performed, and maintain accurate records for devices, incidents, and support activity.<br>• Oversee asset inventory tasks such as equipment assignment, tracking, replacement planning, and hardware refresh coordination.<br>• Facilitate onboarding and offboarding by preparing, deploying, collecting, and reassigning user equipment and related technology resources.<br>• Provide assistance with conference room technology and event readiness, including audio/visual setups and support for major meetings or conferences.<br>• Troubleshoot and maintain printers and related peripherals, including multifunction, label, color, and specialty printing devices.<br>• Contribute to operational IT projects, office technology support, and, when needed, technical assistance in lab-adjacent environments following established procedures.
- 2026-10-06T00:00:00Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-09-14T00:00:00Z
- Boston, MA
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p><strong>Full Desk Technology Recruiter</strong> (Permanent Placement)</p><p>Location: Boston, MA (Hybrid, 3 Days Onsite / 2 Days Remote)</p><p><br></p><p><br></p><p>About the Opportunity</p><p>We are seeking an ambitious and driven Full Desk Technology Recruiter to join our growing team in Boston. This role combines both business development and recruiting, giving you full ownership of the placement process from identifying new client opportunities to sourcing, interviewing, and placing top technology talent.</p><p><br></p><p>If you enjoy building relationships, developing new business, and helping candidates advance their careers, this is an opportunity to make a direct impact while earning uncapped commissions.</p><p>Our focus is exclusively on full-time permanent IT and technology placements, partnering with organizations ranging from startups to Fortune 500 companies.</p><p><br></p><p>What You'll Do</p><p>Business Development & Client Management</p><ul><li>Develop new client relationships through cold calling, networking, referrals, and market research</li><li>Generate new job opportunities within technology departments across a variety of industries</li><li>Conduct client meetings to understand hiring needs, business objectives, and hiring priorities</li><li>Negotiate recruiting agreements, fees, and service terms</li><li>Act as a trusted advisor to hiring managers and executives throughout the hiring process</li><li>Maintain strong relationships with existing clients and identify opportunities for additional business</li></ul><p>Recruiting & Talent Acquisition</p><ul><li>Source, engage, and recruit technology professionals for permanent placement opportunities</li><li>Conduct candidate interviews to assess technical skills, experience, career goals, and cultural fit</li><li>Build and maintain a pipeline of active and passive candidates</li><li>Present qualified candidates to clients and coordinate interview processes</li><li>Prepare candidates for interviews and provide coaching throughout the hiring process</li><li>Manage offer negotiations and facilitate successful placements</li><li>Develop long-term relationships with candidates to generate referrals and repeat engagement</li></ul><p>Desk Management</p><ul><li>Maintain accurate activity and pipeline data within the ATS and CRM</li><li>Consistently achieve personal recruiting, sales, and placement goals</li><li>Track market trends, compensation data, and hiring activity within the technology sector</li><li>Create and execute strategic plans for developing new business and growing existing accounts</li></ul><p>What We're Looking For</p><ul><li>2+ years of agency recruiting, staffing, search, or business development experience preferred</li><li>Experience recruiting within technology, IT, software, infrastructure, cybersecurity, data, cloud, or related technical disciplines is highly desirable</li><li>Strong prospecting and business development skills</li><li>Excellent communication, relationship-building, and negotiation abilities</li><li>Ability to work independently while managing multiple searches and client relationships simultaneously</li><li>Highly motivated, competitive, and goal-oriented mindset</li><li>Strong organizational and time-management skills</li><li>Experience using ATS, CRM, LinkedIn Recruiter, and modern recruiting tools</li></ul>
- 2026-09-22T00:00:00Z