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2 results for Help Desk in Boston, MA
- Chelmsford, MA
- onsite
- Temporary / Contract
- 30 - 32 USD / Hourly
- We are looking for a Help Desk Analyst to support end users by resolving everyday technical issues and delivering dependable service in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving problems, communicating clearly, and helping users stay productive. The role offers an opportunity to work with a range of hardware, software, and basic network concerns while contributing to a responsive support environment.<br><br>Responsibilities:<br>• Respond to user support requests involving computers, applications, and network connectivity, and work toward timely resolution.<br>• Investigate technical problems by gathering details from users, asking targeted questions, and using available resources to identify root causes.<br>• Walk users through solutions in a clear, thorough manner so they can understand next steps and restore functionality quickly.<br>• Record incidents, troubleshooting steps, and final outcomes accurately within the ticketing system for tracking and follow-up.<br>• Route more advanced or unresolved issues to higher-level technical staff when additional expertise is required.<br>• Build and maintain working knowledge of supported systems, tools, and internal support practices to improve service quality.<br>• Stay current with evolving technologies and apply new knowledge to day-to-day troubleshooting and user assistance.
- 2026-08-13T00:00:00Z
- Danvers, MA
- onsite
- Temporary / Contract
- 38 - 40 USD / Hourly
- We are looking for an experienced Help Desk Analyst II - White Glove Support to provide high-touch technical assistance for employees in Massachusetts. This long-term contract position is ideal for someone who excels in a fast-moving environment, supports both Windows and Mac systems, and brings a service-focused approach to desktop and end-user support. The role will help maintain a reliable corporate computing environment while contributing to technology improvements, consistent standards, and strong operational support.<br><br>Responsibilities:<br>• Deliver white-glove desktop support for a global employee population, ensuring issues are addressed promptly and service expectations are consistently met.<br>• Prepare, configure, image, and rebuild Windows and Mac computers for new deployments, replacements, and refresh cycles.<br>• Diagnose and resolve hardware, software, and peripheral problems, including reinstallations, repairs, and system recovery activities.<br>• Manage incoming support requests through the ticketing queue, set priorities effectively, and communicate updates to meet agreed service levels.<br>• Partner with infrastructure and other IT teams to document workflows, maintain support procedures, and improve knowledge sharing.<br>• Evaluate end-user technologies and contribute recommendations for tools, processes, and support practices that enhance productivity and user experience.<br>• Identify opportunities to streamline device deployment, software distribution, and upgrade activities through automation and process improvement.<br>• Provide guidance and mentorship to less experienced support staff, helping raise team effectiveness and consistency.<br>• Support planned after-hours technical work when needed for upgrades, maintenance, or issue resolution.
- 2026-08-12T00:00:00Z