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8 results for Help Desk in Boston, MA

Help Desk/Desktop Support Analyst

Reading, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices. • Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution. • Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users. • Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order. • Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment. • Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates. • Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed. • Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards. • Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably. Responsibilities: • Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support. • Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking. • Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance. • Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration. • Assist with employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access. • Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments. • Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems. • Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization. • Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls. • Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.
2026-06-22T00:00:00Z

Help Desk/Desktop Support Analyst

Providence, RI
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively. Responsibilities:• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide front-line technical assistance for a fast-paced health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both onsite employees across multiple local buildings and remote users, delivering responsive service for everyday hardware, software, and account-related issues. The role is ideal for someone who enjoys hands-on problem solving, user interaction, and working as part of a collaborative support team. Responsibilities: • Diagnose and resolve desktop, laptop, and peripheral issues to keep employees productive in both onsite and remote settings. • Manage user support requests involving account access, password resets, and account unlocks while maintaining accurate system access records. • Provide day-to-day administration and support within Active Directory, including user account updates and related access tasks. • Assist end users with Microsoft 365 applications and address collaboration issues involving Zoom and Microsoft Teams. • Deliver in-person technical assistance through a walk-up support kiosk and offer direct troubleshooting for hardware and software concerns. • Track, update, and close support requests through ServiceNow while handling a mix of Level 1 through intermediate Level 2 support tickets. • Support multiple office locations in Cambridge, Massachusetts, while also responding to requests from remote users in other locations. • Contribute to endpoint and support initiatives such as Windows 11 deployment efforts, Intune rollout activities, and patch management improvements using ManageEngine.
2026-06-25T00:00:00Z

Help Desk/Desktop Support Analyst

Boston College, MA
onsite
Permanent / Full Time
60000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support. Responsibilities:• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.• Support user account access and directory-related tasks, including basic administration within Active Directory.• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.
2026-07-01T00:00:00Z

Help Desk Analyst II

North Waltham, MA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk Analyst II to deliver attentive, high-quality technical support for a financial services team in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on support role, enjoys working directly with employees, and can keep daily operations running smoothly through prompt issue resolution. The position combines onsite deskside assistance with remote support and requires a service-focused approach when assisting users across a Microsoft-based, cloud-centric environment. Responsibilities: • Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset. • Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime. • Set up equipment, accounts, and access for new hires while also handling departures through organized offboarding support. • Support core collaboration platforms such as Microsoft 365, Outlook, Teams, Zoom, and related productivity tools used across the business. • Serve as the primary onsite IT contact, managing daily support activity independently and ensuring requests are handled efficiently. • Coordinate with external or centralized IT partners to escalate more advanced issues and follow through until resolution is achieved. • Maintain accurate tracking of incidents and service requests, keeping documentation current and responses timely. • Contribute to technology-related initiatives, including emerging AI-focused efforts and other improvements that enhance support operations.
2026-06-30T00:00:00Z

Tech Support Manager

Merrimack, NH
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Application Support Team Manager (SaaS)We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly. What You’ll Do:<ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
2026-06-08T00:00:00Z

Member Support

Auburn, MA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a detail-oriented Member Support team member to join a credit union team in Auburn, Massachusetts on a Long-term Contract basis. This position focuses on delivering responsive service to members, guiding them through everyday account needs, and helping them understand available financial products. The ideal candidate brings a strong service mindset, operational accuracy, and the ability to support compliance standards in a member-facing environment. Responsibilities: • Assist members with routine questions related to savings products, account services, and credit union policies while providing clear and courteous support. • Open and maintain new member accounts by following established procedures, documentation standards, and account-specific guidelines. • Carry out required compliance-related tasks in accordance with internal policy and applicable regulatory expectations. • Identify opportunities to introduce relevant credit union products and services, while helping grow membership through thoughtful recommendations. • Offer members general guidance on deposit and loan options so they can make informed decisions based on their needs. • Contribute to referral and performance goals by connecting members with relationship, lending, or affiliated specialists when appropriate. • Represent the organization at additional branch or satellite locations as business needs require. • Stay informed on updates to equipment, processes, and workplace procedures through training sessions, meetings, and internal communications. • Participate in community outreach efforts, special assignments, and other operational duties as requested.
2026-07-02T00:00:00Z