We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry.<br><br>Responsibilities:<br>• Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively.<br>• Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems.<br>• Maintain detailed records of customer interactions and solutions using designated computer applications.<br>• Configure and deploy hardware and software systems, ensuring compatibility and functionality.<br>• Provide support for devices such as Apple products, Mac computers, and Android systems.<br>• Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues.<br>• Assist in managing configuration settings and deployments to optimize system performance.<br>• Collaborate with team members to identify and implement improvements in service delivery.<br>• Educate users on best practices for utilizing hardware and software efficiently.<br>• Ensure compliance with company policies and procedures while delivering technical solutions.
We are looking for a dedicated Help Desk Analyst II to provide efficient and reliable technical support to our team in Manchester, New Hampshire. As a key member of the IT support team, you will play a vital role in addressing user issues, troubleshooting hardware and software problems, and ensuring smooth operations within the organization’s technology environment. This is a contract position that offers an excellent opportunity to grow your skills and gain hands-on experience in a dynamic and fast-paced setting.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented support for hardware, software, and network-related issues.<br>• Manage user account setups, password resets, and access permissions to ensure secure systems.<br>• Utilize ticketing systems like JIRA to track, prioritize, and resolve service desk requests efficiently.<br>• Collaborate with internal teams and external support to escalate and address complex technical challenges.<br>• Troubleshoot and resolve basic networking issues, ensuring consistent connectivity and performance.<br>• Document support activities and contribute to the knowledge base to assist with future inquiries.<br>• Provide clear and user-friendly guidance to employees, ensuring a positive and approachable support experience.<br>• Stay updated on emerging technologies and IT best practices to continuously improve service delivery.<br>• Assist in the deployment and maintenance of Windows 10 systems and related software.<br>• Support organizational processes by identifying recurring issues and recommending improvements.
We are looking for an experienced Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide comprehensive IT support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees. This is a long-term contract position offering the opportunity to contribute to various IT projects while maintaining a high level of service.<br><br>Responsibilities:<br>• Deliver Tier 1 to Tier 2.5 technical support for desktop systems, ensuring timely resolution of issues.<br>• Troubleshoot and resolve problems related to GSuite, Windows OS, and other software applications.<br>• Manage ticketing systems to track and prioritize IT requests effectively.<br>• Perform hardware refreshes, replacements, and maintenance to support operational needs.<br>• Facilitate onboarding and offboarding processes, including equipment setup and recovery.<br>• Support lab and office IT environments by addressing specialized technical requirements.<br>• Participate in IT-related projects, contributing to planning and execution.<br>• Provide mobile device support and troubleshoot connectivity issues.<br>• Document processes and maintain standard operating procedures for consistent service delivery.<br>• Collaborate with teams to improve IT systems and ensure security compliance.
We are looking for a friendly and detail-oriented Front Desk Receptionist to join our team in Brighton, Massachusetts. In this role, you will serve as the first point of contact for customers, ensuring they receive outstanding service and support. This is a contract position that requires exceptional organizational and communication skills to manage a variety of front desk responsibilities effectively.<br><br>Responsibilities:<br>• Answer incoming calls promptly and direct them to the appropriate departments.<br>• Welcome and assist customers upon their arrival, fostering a positive and detail-oriented experience.<br>• Operate a busy switchboard while maintaining clear communication with both customers and internal teams.<br>• Provide administrative support, including managing schedules and maintaining records.<br>• Ensure compliance with all required training and protocols to maintain service standards.<br>• Coordinate effectively with team members to address customer needs and inquiries.<br>• Handle customer service requests with efficiency and attention to detail.<br>• Maintain a clean and organized reception area to enhance the overall customer experience.
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brockton, Massachusetts. In this role, you will play a vital part in providing exceptional service by efficiently managing schedules, optimizing routes, and ensuring accurate data entry. This fully onsite position offers an excellent opportunity to contribute to a dynamic environment while enhancing your customer service skills.<br><br>Responsibilities:<br>• Coordinate and manage client appointments using Google Calendar and Google Maps.<br>• Optimize routing schedules to ensure efficiency and timely service delivery.<br>• Input and maintain accurate client information within Google-based software systems.<br>• Provide exceptional customer support by answering inbound calls and addressing inquiries.<br>• Handle outbound calls to follow up with clients and confirm appointments.<br>• Assist with order entry and processing to ensure seamless operations.<br>• Collaborate with technical teams to schedule services and resolve any scheduling conflicts.<br>• Maintain a detail-oriented and friendly approach when interacting with clients and team members.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Weymouth, Massachusetts. This is a contract-to-permanent opportunity, ideal for someone passionate about providing excellent customer support in the healthcare sector. The role requires strong communication skills, the ability to multitask, and a commitment to delivering a positive experience for every client.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Manage outbound communications to follow up on customer needs and resolve issues effectively.<br>• Perform accurate data entry to maintain and update customer records.<br>• Handle email correspondence and provide timely responses to client concerns.<br>• Schedule appointments and coordinate bookings with precision.<br>• Process orders and ensure accurate entry into company systems.<br>• Utilize Microsoft Excel and Word to complete tasks and generate reports.<br>• Deliver exceptional customer service in a call center environment.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Maintain a thorough understanding of company policies and procedures.
We are looking for a detail-oriented Contracts Administrator to join our team in Allston, Massachusetts. In this role, you will oversee the preparation, management, and distribution of contracts, subcontracts, and related documentation while collaborating with various departments to ensure smooth project operations. This position requires strong organizational skills, accuracy, and the ability to meet deadlines in a fast-paced environment.<br><br>Responsibilities:<br>• Create, track, and distribute subcontracts, purchase agreements, and change orders using DocuSign.<br>• Organize and maintain digital records in DocuSign and other document management systems.<br>• Provide training to project managers and assistant project managers on contract processes.<br>• Draft exhibits, coversheets, and other documentation for owner contracts using specialized software.<br>• Log, file, and distribute owner contracts through ProCore.<br>• Collaborate with project managers and accounting teams to collect necessary contract information.<br>• Schedule and coordinate job status reviews for senior management.<br>• Occasionally assist with reception desk tasks as needed.<br>• Perform additional duties as required to support team operations.
Robert Half's client in Westborough is looking for Customer Service Representatives to help an advanced workload! <br><br>Job responsibilities include: <br> - Answering inbound calls (55-85 a day)<br> - Adhering to medical compliance protocols <br> - Time management skills<br> - Comfortable talking on the phone <br><br>Pay Rate: $18-$19 / hour <br>Location: Remote <br>Hours: 8:30a - 5:00p (15 minute break and 30 minute lunch)<br><br>*** If interested apply now! ***
We are looking for an experienced IT Manager to oversee and enhance the technological infrastructure of our organization in Hanover, Massachusetts. In this role, you will lead efforts to ensure systems are secure, efficient, and aligned with business objectives. Your ability to manage vendor relationships, monitor budgets, and coordinate with external partners will be essential to maintaining our IT operations.<br><br>Responsibilities:<br>• Oversee the design, implementation, and optimization of IT systems to support organizational goals.<br>• Ensure adherence to industry and corporate security standards across all systems.<br>• Collaborate with Managed Service Providers (MSPs) and external consultants to address technical needs.<br>• Manage the department’s budget and establish strategic objectives for IT operations.<br>• Collect and document project requirements from various internal teams to guide system development.<br>• Implement system updates and upgrades following established change control procedures.<br>• Foster and maintain strong relationships with vendors, including contract negotiations and management.<br>• Procure and deploy new equipment to meet organizational demands and enhance infrastructure.
<p><strong>Job Title:</strong> Medical Claims Auditor - RN Auditor</p><p><strong>Location:</strong> Massachusetts – 90% Remote</p><p><strong>Job Type:</strong> 1 Year Contract - Potential for Perm Hire</p><p><strong>Hours:</strong> 40 hours per week</p><p><strong>Start Date:</strong> December 1, 2025</p><p><br></p><p><strong>Job Description</strong></p><p>We are seeking a qualified <strong>Auditor</strong> with healthcare experience to support Program Integrity activities for a state healthcare program. This role focuses on conducting both desk and onsite audits of healthcare providers to ensure compliance with contractual standards and regulatory requirements.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Conduct audits (onsite and desk-based) of healthcare providers in alignment with state program guidelines</li><li>Travel locally as required to perform onsite audits (1-4 times per month)</li><li>Evaluate claims and provider documentation for compliance and accuracy</li><li>Collaborate with internal audit teams and leadership to maintain audit quality standards</li><li>Document findings and present audit outcomes clearly and effectively</li><li>Use Microsoft Office tools to manage reports, track audits, and communicate outcomes</li><li>Adhere to defined Service Level Agreements (SLAs) for audit completion and reporting</li></ul>
<p>We are looking for a dynamic and experienced Director of IT to oversee and enhance our client's technology operations on the South Shore in Massachusetts. This role requires a strategic leader who will drive advancements in IT infrastructure, e-commerce platforms, and data-driven decision-making while ensuring operational efficiency and scalability. The ideal candidate will bring expertise in managing enterprise systems and integrating technology solutions to support business growth. All candidates need to have in-depth experience within NetSuite and a strong e-commerce background. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the configuration, optimization, and integration of NetSuite systems to ensure data integrity and seamless workflows.</p><p>• Collaborate with cross-functional teams, including Finance, Marketing, and Operations, to enhance processes and improve visibility.</p><p>• Manage and optimize Magento-based e-commerce platforms, ensuring high performance, security, and user engagement.</p><p>• Lead the development and implementation of a long-term technology roadmap aligned with organizational objectives.</p><p>• Supervise internal IT staff and external vendors to deliver reliable and scalable technology solutions.</p><p>• Drive innovation in warehouse operations, leveraging automation and real-time data integration to improve efficiency.</p><p>• Establish and maintain cybersecurity measures and ensure compliance with data governance standards.</p><p>• Build and expand business intelligence capabilities, creating dashboards and reports that provide actionable insights.</p><p>• Support marketing initiatives by implementing technology-enabled tools for campaign execution and performance tracking.</p><p>• Ensure robust backup, recovery, and continuity systems across all IT operations.</p>
We are looking for an experienced ERP/CRM Consultant to join our team in Andover, Massachusetts, on a long-term contract basis. This role involves leading a major ERP implementation project, focusing on Oracle Fusion modules, to transform manual processes into efficient technology solutions. The ideal candidate will demonstrate strong leadership skills, an understanding of regulated environments, and the ability to work effectively with executive teams.<br><br>Responsibilities:<br>• Lead the implementation of Oracle Fusion ERP modules, including Finance and Supply Chain, as part of a greenfield initiative.<br>• Collaborate with vendors and implementation partners to ensure successful deployment and integration of ERP systems.<br>• Analyze and manage change within the organization, transitioning from manual processes to structured technology systems.<br>• Ensure compliance with regulatory requirements and manage documentation testing in line with industry standards.<br>• Work in regulated environments such as medical devices and aviation, addressing specific documentation and regulatory needs.<br>• Communicate effectively with executive teams and maintain a meticulous presence within the organization.<br>• Provide guidance and oversight to ensure the ERP implementation aligns with business goals and objectives.<br>• Facilitate business requirement analysis and manage configuration of ERP systems to meet organizational needs.<br>• Drive project management activities, including planning, tracking progress, and ensuring timely delivery.<br>• Support smaller, growing companies by tailoring solutions that address their unique challenges.
<p>Seeking an IT Manager to oversee all technology operations within a manufacturing environment, ensuring systems are secure, efficient, and aligned with business objectives. This role involves managing IT infrastructure, supporting production systems, and delivering reliable technology solutions that optimize manufacturing processes. A key responsibility is the administration and optimization of the company’s ERP system, ensuring seamless integration with manufacturing and business operations.</p>
<p>Our Banking client is looking to grow there Loan Servicing Department. Currently seeking a detail-oriented and motivated Loan Servicer/Administrator to join the fast-paced team. This is an outstanding opportunity to join a respected financial institution and support the local community. </p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Compute, prepare, and provide loan payoff figures to attorneys and borrowers, logging paid loan information into registers.</li><li>Process transactions related to payments and general ledgers; resolve payment discrepancies by contacting borrowers.</li><li>Establish and monitor automatic payment reports for external ACH and internal PATS reporting, handling returns and unapplied funds as needed.</li><li>Manage loan discharges and retention of paid loan files; handle research and processing for confirmatory discharges.</li><li>Record legal documents and maintain accurate records for paid-off loans.</li><li>Process returned mail and borrower requests for address or name changes, updating records accordingly.</li><li>Achieve predetermined sales goals in line with the Bank’s Customer Service Standards.</li><li>Collect and distribute departmental mail daily.</li><li>Support hazard and flood insurance tracking/monitoring.</li><li>Assist with related loan servicing tasks and special projects as assigned.</li></ul>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>The Workplace Coordinator serves as the first point of contact for visitors and employees, ensuring a welcoming and secure environment. This role is responsible for managing front desk operations, coordinating workplace services, and supporting a positive employee experience through exceptional customer service and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Visitor Management:</strong> Issue visitor and parking passes while adhering to security protocols.</li><li><strong>Activity Coordination:</strong> Schedule and confirm dining, recreational, and business activities as requested by employees or management.</li><li><strong>Workplace Services:</strong> Manage janitorial and maintenance work orders; oversee mail handling, office supply distribution, and onboarding support.</li><li><strong>Customer Service:</strong> Address inquiries and complaints from employees, guests, and co-workers, providing timely and customer-focused solutions.</li><li><strong>Event Support:</strong> Plan and execute on-site events, including venue setup, teardown, and ensuring all necessary supplies are delivered.</li><li><strong>Safety & Security:</strong> Monitor and enforce property-specific security and emergency procedures; notify relevant parties to maintain building safety.</li><li><strong>Vendor Coordination:</strong> Liaise with vendors to ensure timely delivery of goods and services required for workplace operations.</li><li><strong>Team Collaboration:</strong> Communicate effectively with team members and follow management instructions to support workplace experience functions.</li><li><strong>Problem Resolution:</strong> Utilize established methods to resolve straightforward issues while adhering to defined procedures and guidelines.</li></ul>
We are looking for an experienced Tax Preparer to join our team in Warwick, Rhode Island, on a long-term contract basis. This role requires someone with strong organizational skills, attention to detail, and the ability to handle a high volume of client interactions during tax season. You will play an essential role in providing exceptional service to clients while managing administrative and bookkeeping tasks.<br><br>Responsibilities:<br>• Handle client inquiries and schedule appointments through phone calls and face-to-face interactions.<br>• Assist clients with tax preparation by reviewing and entering information into tax software.<br>• Perform bookkeeping tasks, including reconciling accounts, categorizing transactions, and updating financial data.<br>• Utilize software tools such as ProSeries, QuickBooks Online, and Excel to manage client information and records.<br>• Scan and organize client documents to ensure accurate and timely processing.<br>• Provide excellent customer service to clients during in-office meetings and drop-off appointments.<br>• Manage a high volume of tasks and interactions while maintaining professionalism and attention to detail.<br>• Collaborate with team members to ensure smooth operations and adherence to deadlines.<br>• Stay updated on tax policies and software changes to enhance service quality.<br>• Adapt to new systems and tools implemented in the office as needed.
We are looking for a detail-oriented Office Clerk to join our team on a contract basis in Boston, Massachusetts. In this role, you will handle a variety of administrative and clerical tasks to ensure smooth daily operations. This position requires adaptability, excellent organizational skills, and a proactive approach to supporting office functions.<br><br>Responsibilities:<br>• Prepare and organize copy room materials for daily office needs.<br>• Set up conference rooms to ensure they are ready for meetings and events.<br>• Assist with hospitality tasks, including stocking supplies in conference rooms.<br>• Perform document scanning and ensure proper digital organization.<br>• Provide receptionist support by answering calls and greeting visitors.<br>• Cover the front desk during lunch breaks or other absences.<br>• Manage labeling tasks and ensure accuracy and timeliness.<br>• Support mailroom operations, including sorting and distributing mail.<br>• Maintain office supplies and restock as necessary.
<p>Senior Customer Service Representative – Lowell, MA</p><p><br></p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul>
We are looking for a motivated Warehouse Associate to support inventory management and logistics operations within our growing team in Wilmington, Massachusetts. This role offers an excellent opportunity to contribute to a dynamic environment while honing your skills in shipping, receiving, and inventory processes. As part of this position, you will play a key role in ensuring the accuracy and efficiency of warehouse activities.<br><br>Responsibilities:<br>• Organize and maintain inventory systems to ensure accurate tracking of all warehouse assets.<br>• Conduct physical inventory counts annually and as needed to verify stock levels.<br>• Assist with shipping and receiving operations, including processing incoming and outgoing goods.<br>• Support assembly line processes by managing materials and inventory flow.<br>• Monitor warehouse inventory levels to prevent shortages and overstock.<br>• Coordinate logistics for inventory transfers and shipments within the organization.<br>• Ensure compliance with safety and quality standards in all warehouse operations.<br>• Prepare reports and documentation related to inventory and logistics activities.<br>• Collaborate with team members to optimize warehouse workflows and processes.
<p><br></p><p>We are looking for a dedicated and analytical Cost Accountant to join our manufacturing team in Haverhill, Massachusetts. In this role, you will play a key part in analyzing costs, preparing financial reports, and ensuring compliance with company policies and industry standards. The ideal candidate will have a strong background in manufacturing, advanced Excel skills, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and evaluate manufacturing work orders to ensure accurate costing in line with company methodologies.</p><p>• Collect and interpret data on raw materials, labor, and inventory to calculate the true cost of business operations.</p><p>• Prepare monthly cost of sales reports by analyzing material, labor, and R& D expenses, and identify variances between standard and actual production costs.</p><p>• Support the Accounting Manager with journal entries related to cost of sales and scrap during monthly financial close.</p><p>• Maintain and reconcile inventory records using established valuation methods and procedures.</p><p>• Assist with internal and external audits by providing accurate and timely documentation as required.</p><p>• Investigate cost variances, generate routine and ad hoc financial reports, and offer insights to support strategic decision-making.</p>
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewiston, Maine. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in patient-facing activities and provide a high level of customer service.</p><p>• Process patient credit applications with accuracy and efficiency.</p><p>• Responsible for answering inbound calls and dealing with patient queries promptly.</p><p>• Maintain an up-to-date record of patient credit information.</p><p>• Perform authorizations, benefit functions, and billing functions as part of the role.</p><p>• Participate in clinical trial operations as required.</p><p>• Monitor patient accounts and take necessary actions based on account status.</p>
<p>Robert Half is partnering with a growing company in search of a Customer Service / Dispatcher with strong administrative skills. This role is ideal for someone who is organized, personable, and comfortable working in a fast-paced, phone-heavy environment. This position has the potential to convert to a permanent role for the right candidate.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Schedule and dispatch technicians based on customer needs and availability</li><li>Answer a busy multi-line phone system and provide professional customer service</li><li>Coordinate communication between customers, technicians, and internal teams</li><li>Perform light administrative duties and assist with special projects</li><li>Use intermediate Microsoft Word and Excel for documentation and reporting</li><li>Create labels and accurately log information into the company system</li><li>File accounts payable invoices and maintain organized records</li><li>Contribute to a welcoming, professional office environment</li></ul><p><br></p>
<p>Looking for a Senior Credit Analyst in Commercial and Industrial (C& I) Lending to join our growing client with new offices in Southern NH & Northshore MA. The Credit Analyst is responsible for assessing and ensuring the creditworthiness of the bank’s commercial clients. You will monitor client financial health, evaluate loan risks, and provide recommendations in line with banking policies and regulatory guidelines. The role focuses on conducting financial analysis, underwriting loan requests, and staying actively involved in credit decision-making to maintain a robust lending portfolio.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Collect and evaluate financial statements, borrowing base certificates, and covenant compliance reports from clients. Perform annual reviews and financial performance analyses.</li><li>Underwrite new loan requests and modifications for existing relationships, including financial statement spreading, cash flow assessments, collateral evaluation, and guarantor support.</li><li>Assign risk ratings, monitor covenant compliance, and recommend credit facilities that align with established policies.</li><li>Partner with Senior Credit Analysts, Account Officers, and other team members to meet credit needs. Participate in client meetings and internal discussions, providing data-driven recommendations.</li><li>Ensure adherence to regulatory requirements, bank credit policies, and internal guidelines.</li></ul>
