3 results for Hardware Analyst in Boston, MA

IT Support Analyst

Boston, MA
onsite
Permanent
60000 - 90000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. Responsibilities:• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.• Develop user guides and documentation to enhance consistency and optimize IT support processes.• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
2026-03-11T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Systems Engineer

Boston, MA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Systems Engineer to join our team in Boston, Massachusetts. In this role, you will focus on managing and optimizing messaging and collaboration platforms, ensuring robust security measures, and providing technical expertise to support organizational goals. This is a long-term contract position within the banking industry, offering an excellent opportunity to work on cutting-edge solutions. Responsibilities: • Oversee the integration of Office 365 tenants to streamline collaboration and communication systems. • Manage migrations and updates related to hybrid Exchange infrastructure, ensuring seamless operations. • Perform administrative tasks for Microsoft Exchange and Cisco IronPort systems to optimize functionality. • Design, monitor, and enhance the performance of messaging and collaboration platforms. • Implement and refine security measures within Office 365 and Azure environments, including Conditional Access Policies and Data Loss Prevention strategies. • Coordinate with monitoring teams to achieve efficient oversight of messaging systems. • Collaborate with server, Azure, and help desk teams to resolve issues linked to Office 365 applications. • Develop and maintain documentation for system upgrades, integrations, and best practices. • Conduct capacity planning and performance tuning to ensure system reliability and scalability.
2026-03-13T00:00:00Z