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7 results for Erp Business Analyst in Boston, MA

ERP/CRM Consultant

Wenham, MA
remote
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for an experienced ERP/CRM Consultant to join our team on a long-term contract basis. This position will focus on leveraging Salesforce and related technologies to meet organizational needs within the non-profit sector. The ideal candidate will bring a strong background in Salesforce development and administration, coupled with expertise in data integration and system configuration. Responsibilities:• Manage Salesforce administration tasks, including user management, permission settings, security protocols, and sandbox release management.• Develop and customize Salesforce solutions using tools such as Flow, OmniStudio, Lightning, and Experience Cloud.• Oversee the implementation and management of Marketing Cloud, ensuring a smooth transition from previous platforms.• Configure and optimize Data Cloud/Data 360 while implementing best practices for data management.• Integrate data using platforms like MuleSoft, Boomi, SnapLogic, or other iPaaS solutions.• Collaborate with stakeholders to gather and document business requirements, ensuring solutions align with organizational goals.• Implement client-side scripting solutions to enhance user experience and system functionality.• Develop and maintain APIs to support seamless communication between systems.• Provide ongoing configuration management and support for system enhancements.• Ensure compliance with industry standards and best practices in all aspects of Salesforce development and integration
2026-04-08T00:00:00Z

ERP/CRM Consultant

Boston, MA
onsite
Temporary / Contract
34.8365 - 40.337 USD / Hourly
We are looking for an Product Analyst to support a growing product initiative focused on improving pre-sales decision-making and helping the business secure new opportunities. This Long-term Contract position is based in Boston, Massachusetts, and will partner closely with product leadership, technical teams, and business stakeholders to shape requirements for an AI-driven solution in its early stages. The person in this role will turn business needs into clear delivery plans, contribute to testing and refinement, and help guide cross-functional work across CRM and cloud-based platforms. Responsibilities:• Translate commercial and operational needs into well-defined user stories, functional details, and actionable requirements for development teams.• Work closely with product managers, product owners, engineers, QA professionals, and UX partners to move features from concept through validation.• Support an emerging AI-enabled risk assessment product by helping define how it connects with Dynamics and related business platforms.• Maintain and refine work items in project and product management tools, ensuring stories, acceptance criteria, and priorities are clearly documented.• Participate in testing activities, including user acceptance support and quality review, to confirm solutions meet business expectations.• Facilitate collaboration across cross-functional teams and contribute to discussions with stakeholders when business input or alignment is needed.• Help break down complex business challenges into technical requirements that can be efficiently executed within the software development lifecycle.• Contribute to cloud-connected solution planning involving platforms such as Microsoft Azure, AWS, or Google Cloud, depending on project needs.• Support integration-oriented workstreams, including event-driven or real-time data flow concepts, where product changes must be reflected across connected systems promptl
2026-04-20T00:00:00Z

ERP/CRM Consultant

Andover, MA
onsite
Temporary / Contract
79.1635 - 91.663 USD / Hourly
We are looking for an experienced ERP/CRM Consultant to support and enhance Workday capabilities for a growing organization in Andover, Massachusetts. This Long-term Contract position will focus on optimizing core HR systems, improving business processes, and ensuring reliable performance across key Workday modules and connected platforms. The ideal candidate will combine strong functional knowledge with technical problem-solving skills to deliver scalable solutions, support compliance needs, and partner effectively with HR, IT, Finance, and external vendors. Responsibilities: • Act as the lead resource for Workday modules such as Core HCM, Compensation, Talent, Benefits, Payroll, Absence, and Time Tracking, providing guidance on system capabilities and best practices. • Configure and refine Workday settings, business processes, security roles, notifications, and user access to align the platform with operational needs. • Drive the planning, testing, and rollout of new features, system updates, and enhancements to improve platform performance and user experience. • Manage and troubleshoot integrations between Workday and external systems, including payroll, benefits, learning, and other third-party applications. • Partner with HR and business stakeholders to gather requirements, map workflows, and convert operational needs into practical system solutions. • Identify opportunities to streamline processes through automation and improved configuration, helping increase efficiency, accuracy, and compliance. • Investigate complex production issues, assess business impact, perform root-cause analysis, and coordinate timely resolution of escalated system problems. • Support reporting needs through ad hoc analysis, scheduled report delivery, and data validation activities that strengthen governance and decision-making. • Lead Workday-related initiatives such as module implementations, upgrades, and cross-functional projects while coordinating with vendors and internal teams to maintain timelines and quality standards.
2026-04-23T00:00:00Z

Business Analyst

East Watertown, MA
remote
Temporary / Contract
43.5385 - 50.413 USD / Hourly
We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams. Responsibilities: • Develop detailed user stories to support Salesforce enhancements and modifications. • Analyze and validate data, addressing decision trees and related inquiries. • Coordinate and schedule meetings, including roadshows to facilitate project communication. • Track and manage action items arising from collaborative sessions with stakeholders. • Conduct gap analyses to identify areas for improvement and ensure alignment with business needs. • Review and organize documentation to support decision-making processes. • Facilitate cross-functional collaboration to drive project success. • Provide support in customer service initiatives, particularly in call center environments.
2026-04-01T00:00:00Z

Business Operations Analyst II

Providence, RI
onsite
Temporary / Contract
0 - 0 USD / Yearly
Position Overview The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics. ________________________________________ Key Responsibilities - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams - Monitor key performance indicators KPIs related to customer experience efficiency and compliance - Identify trends risks and root causes impacting customer performance and service delivery - Partner with business stakeholders to translate operational needs into analytical requirements - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement - Ensure accuracy consistency and transparency of reporting and documentation - Assist with data preparation for regulatory reporting or audits related to customer service performance
2026-04-15T00:00:00Z

ERP/CRM Developer

Franklin, MA
remote
Temporary / Contract
63.3365 - 73.337 USD / Hourly
We are looking for a NetSuite Technical Consultant to support customer integration initiatives for a transport and third-party logistics operation. This Long-term Contract position focuses on building, configuring, and supporting NetSuite connections that enable smooth order flow, fulfillment updates, and ongoing client onboarding. The role combines technical development with direct customer interaction, making it ideal for someone who can translate business needs into reliable integration solutions while maintaining clear documentation and service quality. Responsibilities:• Lead multiple client onboarding projects at the same time, developing and supporting NetSuite integrations that connect customer systems with warehouse and fulfillment operations.• Configure, customize, and enhance NetSuite solutions using scripting, APIs, and related development tools to support complex business requirements.• Provide advanced support for existing NetSuite integrations, diagnosing issues, resolving defects, and helping maintain stable data exchange across active customer accounts.• Work directly with customers to gather technical requirements, explain integration approaches, and ensure solutions align with operational needs.• Support the ongoing management and improvement of a proprietary connector used to integrate NetSuite with internal logistics platforms.• Document configurations, support activities, technical decisions, and billable project work with a high level of accuracy and organization.• Collaborate with internal teams responsible for warehousing, packing, shipping, and systems support to ensure end-to-end integration performance.• Monitor integration processes and fulfillment data flows to help keep customer systems current with order and shipment status updates
2026-04-23T00:00:00Z

ERP/SCM/CRM/BI Consultant

Boston, MA
remote
Temporary / Contract
63.3365 - 73.337 USD / Hourly
We are looking for an experienced ERP/SCM/CRM/BI Consultant to support a critical enterprise content management environment in Boston, Massachusetts. This Long-term Contract position focuses heavily on Hyland OnBase administration, workflow support, and day-to-day operational stability for a platform that manages essential mortgage and business documentation across the organization. The ideal candidate will bring strong troubleshooting ability, hands-on knowledge of OnBase tools, and a service-oriented approach to supporting users and maintaining reliable document processing. Responsibilities: • Oversee daily administration of the Hyland OnBase platform, ensuring the system remains stable, accessible, and efficient for enterprise users. • Investigate and resolve workflow interruptions, processing failures, and document, batch, process, or user lock issues to minimize operational delays. • Monitor verification reports, document queues, and batch activity to identify exceptions, stalled items, and processing concerns before they affect business operations. • Configure and manage OnBase administrative components using tools such as Configuration, Client, Studio, and Unity Management Console. • Set up new users, maintain appropriate security access, and support role- and privilege-based administration within the platform. • Provide responsive assistance for end-user tickets, including issue diagnosis, troubleshooting, and guidance on system usage. • Deliver onboarding and routine Unity-based training for new users, reinforcing standard processes and effective use of the application. • Support document ingestion and batch processing activities tied to key organizational workflows and coordinate with vendors or internal teams when deeper technical troubleshooting is required. • Contribute to additional application support efforts when needed, which may include Microsoft 365 tools, DocuSign, SharePoint, Teams, Blueworks, or Power Platform-related requests.
2026-04-23T00:00:00Z