We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
<p>We are looking for an experienced Help Desk Analyst III to join our team in Boston, Massachusetts. This is a contract to permanent position, offering an excellent opportunity for a motivated and detail-oriented individual to grow into a leadership role. The successful candidate will play a key role in providing desktop support for corporate operations, ensuring seamless functionality across devices and systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite desktop support Monday through Friday, with occasional remote work and on-call weekend support as required.</p><p>• Manage and maintain Windows and Mac systems, ensuring smooth performance and functionality.</p><p>• Offer technical assistance for printers, audio-visual equipment, imaging devices, and other hardware.</p><p>• Perform software installations and updates, including Office 365 applications, Active Directory configurations, and Azure integrations.</p><p>• Handle the setup and maintenance of Lenovo laptops and other computer hardware.</p><p>• Deliver exceptional customer service to users, adapting communication styles to suit varying needs.</p><p>• Support c-level executives with high-level technical solutions and professionalism.</p><p>• Collaborate with the team to explore automation solutions, such as transitioning to Autopilot for imaging processes.</p><p>• Work independently while maintaining trust and reliability in handling tasks.</p><p>• Assist in managing seasonal fluctuations in user support needs, ranging from 300-500 users.</p>
We are looking for an experienced Desktop Support Analyst to join our team on a contract basis in Marlborough, Massachusetts. In this role, you will provide Level 2 technical support to both onsite employees and remote clients, ensuring efficient resolution of IT issues escalated from Level 1 service desks. This position requires a proactive individual with strong organizational skills, technical expertise, and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Install, configure, and maintain hardware and software to support end-user needs.<br>• Troubleshoot and resolve technical issues, providing timely fixes, workarounds, and solutions.<br>• Manage and respond to help desk tickets, documenting actions taken and ensuring resolution in line with company protocols.<br>• Provide remote and onsite support for employees and clients, addressing device and software-related concerns.<br>• Set up and deploy new workstations, including equipment installation and account setup verification.<br>• Administer and support Active Directory and Microsoft Office 365 accounts.<br>• Assist with audiovisual setup for meetings and events as needed.<br>• Create technical documentation and training materials for staff.<br>• Test and implement new technologies to improve system efficiency.<br>• Support employee devices such as laptops, tablets, mobile devices, and Macs, ensuring functionality and user satisfaction.
Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
<p><strong>Job Summary:</strong></p><p>We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Escalation Management:</strong> Handle advanced technical issues escalated by other team members, ensuring timely resolution of complex problems.</li><li><strong>Executive Support:</strong> Deliver white-glove IT support to the board of directors, transitioning this responsibility fully over time.</li><li><strong>Application Support:</strong> Support in-house applications tailored to FinTech. Experience within the banking sector is highly desirable.</li><li><strong>ITSM and Ticketing:</strong> Work within the Halo ITSM system to manage tickets, track asset inventory, and build a robust knowledge base for user self-service.</li><li><strong>End-User Support:</strong></li><li>Provide phone support (20-50 calls daily) and handle in-person walk-ups.</li><li>Troubleshoot and resolve M365 and Microsoft Office-related issues.</li><li><strong>Hardware Deployment:</strong></li><li>Image and deploy laptops to end users.</li><li>Manage hardware inventory and asset assignments in Halo ITSM.</li><li><strong>Documentation:</strong> Develop and expand the knowledge base with user-friendly articles, contributing to the migration from Confluence to Halo.</li><li><strong>User Administration:</strong> Perform Active Directory tasks, including account setup, access modifications, and deactivations.</li><li><strong>Software Deployment:</strong> Utilize SCCM for distributing software packages across the organization.</li><li><strong>Networking Basics:</strong> Address Level 1 networking issues, including troubleshooting switches, with the ability to escalate to the networking team when necessary.</li><li><strong>Physical Requirements:</strong> Handle server room tasks and lift up to 50 lbs as needed.</li><li><strong>Offboarding Processes:</strong> Provide support for transitions away from VDI setups (nice-to-have).</li></ul><p><br></p><p><br></p>
<p>We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities: </p><p>• Provide on-demand software support to clients, answering queries and demonstrating software use</p><p>• Conduct software training sessions </p><p>• Carry out software quality assurance testing</p><p>• Troubleshoot internal software issues and liaise with managers and the development team</p><p>• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service</p><p>• Deliver customer service of the highest standard, handling incoming calls and emails from clients</p><p>• Process and resolve customer inquiries efficiently</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Maintain customer credit records with accuracy and attention to detail.</p>
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p>Responsibilities:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools</li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience</li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p><br></p><p>Business Development & Client Sales (50% of role):</p><ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions</li></ul><p><br></p>
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
<p>A dynamic and growing Managed Service Provider (MSP) is seeking a talented <strong>IT Service Coordinator</strong> to join its team. With a strong focus on small- and medium-sized professional services firms. The team is currently experiencing rapid growth, with plans to onboard 5-6 new clients in the coming months, and is looking for a detail-oriented, client-focused coordinator to support these efforts.</p><p>This hybrid position offers an exciting opportunity for someone with MSP experience to take on a critical role working closely with clients, technical teams, and leadership while helping to improve day-to-day operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Client Coordination & Support:</strong></li></ol><ul><li>Act as the main point of contact for clients, ensuring their questions and requests are addressed promptly and effectively.</li><li>Build and maintain strong client relationships, emphasizing exceptional service and satisfaction.</li></ul><ol><li><strong>Project Planning & Management:</strong></li></ol><ul><li>Work with the technical support team to plan and manage IT projects, ensuring they are delivered on time, within scope, and with excellent communication.</li><li>Manage project workflows, communicate deadlines to clients, and oversee task completion.</li></ul><ol><li><strong>Vendor & Administrative Support:</strong></li></ol><ul><li>Handle vendor management and procurement, including service renewals, contracts, and licensing.</li><li>Generate and share quotes for services and projects with clients, ensuring all documentation is accurate and timely.</li></ul><ol><li><strong>Internal Collaboration:</strong></li></ol><ul><li>Partner with the 6-person support team to prioritize and organize client tickets, ensuring smooth operations.</li><li>Liaise between clients and the technical team to clarify questions, provide updates, and ensure expectations are aligned.</li></ul><ol><li><strong>Operational Growth Opportunities:</strong></li></ol><ul><li>Assist in developing and improving internal processes and workflows.</li><li>Take on more operational responsibilities, with opportunities for career growth as the role and company continue to expand.</li></ul><p><br></p>
<p>We are in search of a Staff Accountant to join our team located in the Milford area. This role primarily involves the processing of accounts payable and accounts receivable, payroll processing, and supporting the Accounting Manager with monthly and yearly closing cycles. You will also be responsible for maintaining intercompany transactions and providing general HR and office support.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the processing of accounts payable and accounts receivable, ensuring accuracy and timeliness.</p><p>• Administer payroll processing and timeclock administration.</p><p>• Aid the Accounting Manager and Senior Accountant during month-end and year-end closing cycles.</p><p>• Prepare journal entries and general ledger account reconciliations.</p><p>• Maintain and reconcile intercompany transactions and billings.</p><p>• Provide general HR support, including benefits processing and employee onboarding.</p><p>• Offer general office support and ensure the smooth running of the office.</p><p>• Handle light collections and cash applications.</p><p>• Utilize Microsoft Excel and Dynamics GP for various accounting tasks.</p><p>• Ensure accurate customer credit records and process customer credit application</p>
<p>Position summary </p><p> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception.</p><p> Job duties </p><p> * denotes an essential function </p><p> - *Utilize appropriate logs for all office services work. </p><p> - *Ensure that job tickets are properly filled out before beginning work. </p><p> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. </p><p> - *Follow procedures to run jobs in proper order. </p><p> - *Communicate with supervisor or client on job or deadline issues. </p><p> - *Meet contracted deadlines for accepting completing and delivering all work. </p><p> - *Troubleshoot basic equipment problems. </p><p> - Be able to lift up to 50 lbs. on a regular basis. </p><p> - Prioritize workflow. </p><p> - Performs Quality Assurance on own and work of others. </p><p> - Load machines with various paper toner supplies. </p><p> - Answer telephone emails and place service calls when needed. </p><p> - Interact with clients in person over the phone or electronically. </p><p> - Use equipment and supplies in a cost-efficient manner. </p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Newton, Massachusetts. This contract position is an excellent opportunity for individuals who excel in providing attentive and thorough support to customers via phone and email. You will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to assist customers with inquiries, complaints, and service requests</p><p>• Provide exceptional customer service by responding to emails and ensuring timely and accurate communication</p><p>• Perform data entry tasks to update and maintain customer records and service databases</p><p>• Schedule appointments and coordinate service activities efficiently</p><p>• Process orders and ensure all details are accurately entered into the system</p><p>• Utilize Microsoft Word and Excel to manage documentation and reporting</p><p>• Collaborate with team members to ensure seamless operations and customer satisfaction</p><p>• Follow established protocols and procedures to resolve customer concerns effectively</p><p>• Maintain a high level of professionalism and empathy during customer interactions</p><p>• Monitor and prioritize tasks to meet service deadlines and performance goals</p>
We are looking for a motivated and business-oriented entry-level attorney to join a growing national personal injury law firm in Boston, Massachusetts. This position offers a unique blend of legal practice, marketing, client engagement, and compliance oversight. The role is ideal for someone eager to drive firm growth while balancing high-level case management and strategic partnerships.<br><br>Responsibilities:<br>• Build and maintain strong relationships with co-counsel law firms, marketing partners, and strategic collaborators.<br>• Facilitate clear and consistent communication between the firm, co-counsel, and clients to ensure smooth case progress.<br>• Collaborate with marketing and sales teams on outreach strategies and branding initiatives.<br>• Monitor large caseloads to ensure cases are progressing efficiently while maintaining high client satisfaction.<br>• Proactively address client concerns to support retention and reputation management efforts.<br>• Handle a limited number of personal injury cases, including conducting intake, case evaluations, and litigation planning.<br>• Draft legal documents such as pleadings, discovery materials, and settlement demands.<br>• Negotiate settlements with insurance companies and opposing counsel, preparing cases for mediation or trial as necessary.<br>• Research and analyze legal compliance issues in collaboration with the firm's general counsel.<br>• Review marketing content to ensure adherence to legal and ethical standards.
We are looking for a detail-oriented Owner Support Services Specialist to join our team on a long-term contract basis. This hybrid role, based in Woburn, Massachusetts, requires a proactive individual with strong customer service skills and the ability to manage a variety of administrative tasks efficiently. You will play a key role in supporting internal teams and ensuring seamless communication with external stakeholders.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries and directing them to the appropriate teams for resolution.<br>• Log, sort, and redirect incoming mail and email correspondence, ensuring accurate documentation and timely forwarding to relevant departments.<br>• Scan and upload critical documents such as leases, amendments, renewal notices, and landlord notification letters into Salesforce.<br>• Collaborate with internal teams to ensure timely responses and resolutions to customer and stakeholder requests.<br>• Maintain accurate records and follow established procedures for managing correspondence and document processing.<br>• Support data entry tasks, ensuring all information is accurately entered into the appropriate systems.<br>• Conduct research to resolve customer inquiries and provide clear, concise responses.<br>• Utilize Salesforce to track and manage correspondence, ensuring all tasks are completed within designated timeframes.<br>• Work closely with team members to maintain a high level of service and operational efficiency.
<p>We are seeking a highly skilled and proactive IT Manager to lead technology operations within a manufacturing environment. The ideal candidate will have hands-on experience with Epicor Kinetic ERP, a strong background in IT infrastructure, and a strategic mindset to align technology with business goals. This role is critical in ensuring the stability, security, and scalability of IT systems while supporting continuous improvement across production and business processes.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead the planning, implementation, and maintenance of IT systems across the organization.</li><li>Manage and optimize the Epicor Kinetic ERP system, including upgrades, customizations, and user support.</li><li>Collaborate with manufacturing, engineering, and finance teams to streamline operations through technology.</li><li>Oversee IT infrastructure including servers, networks, cybersecurity, and cloud services.</li><li>Develop and enforce IT policies, procedures, and best practices.</li><li>Manage IT staff and external vendors to ensure timely and effective support.</li><li>Analyze business needs and recommend innovative technology solutions.</li><li>Ensure data integrity, backup, and disaster recovery plans are in place and tested.</li><li>Monitor system performance and troubleshoot issues to minimize downtime.</li><li>Stay current with emerging technologies and assess their potential impact on the organization.</li></ul><p><br></p>
<p>We are looking for a dedicated temp-to-hire Payroll Clerk in Lawrence, Massachusetts. In this long-term contract role, you will play a key role in ensuring payroll processes run smoothly and efficiently. This position offers an excellent opportunity for individuals who are detail-oriented and eager to grow their administrative and payroll expertise.</p><p><br></p><p>Responsibilities:</p><p>• Process and prepare payroll documentation, including timecards, bonuses, and expense reports.</p><p>• Accurately input and maintain employee data in payroll systems.</p><p>• Collaborate closely with the payroll manager to address payroll-related tasks and issues.</p><p>• Assist in handling administrative duties related to payroll operations.</p><p>• Support the team in maintaining compliance with payroll procedures and regulations.</p><p>• Utilize tools such as Excel and Outlook to manage payroll data and communication.</p><p>• Contribute to the accuracy and timeliness of payroll processing.</p><p>• Provide assistance with Paylocity software tasks, if applicable.</p><p>• Respond promptly to payroll inquiries and resolve discrepancies.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.</p><p>• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.</p><p>• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.</p><p>• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.</p><p>• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.</p><p>• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.</p><p>• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.</p><p>• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.</p><p>• Provide expert guidance on authentication protocols, network security, and infrastructure protection.</p><p>• Work closely with IT and risk management teams to address emerging security challenges proactively.</p>
