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2 results for Entry Level Help Desk Support in Boston, MA
- Boston, MA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting.<br><br>Responsibilities:<br>• Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff.<br>• Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up.<br>• Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes.<br>• Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards.<br>• Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.<br>• Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly.<br>• Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.<br>• Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
- 2026-05-28T00:00:00Z
- Westwood, MA
- onsite
- Permanent / Full Time
- 70000 - 85000 USD / Yearly
- <p>We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting.</p><p><br></p><p>Responsibilities:</p><ul><li>Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.</li><li>Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.</li><li>Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.</li><li>Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.</li><li>Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.</li><li>Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.</li><li>Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.</li><li>Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.</li><li>Coordinate light facilities management and office operations</li><li>Assist with IT asset management, shipping/receiving, and inventory</li><li>Work with vendors and document processes and activities</li></ul><p><br></p>
- 2026-05-12T00:00:00Z