We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry.<br><br>Responsibilities:<br>• Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues.<br>• Operate and manage IT kiosks to assist users with technical inquiries and resolutions.<br>• Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely solutions.<br>• Perform basic troubleshooting for IT systems to minimize downtime and improve user experience.<br>• Collaborate with team members to identify and implement improvements in IT support processes.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor and report system performance issues to ensure optimal functionality.<br>• Maintain accurate documentation for system configurations, processes, and user requests.
Technical Support Team Lead<br>Location: Auburn, NH<br>Level: Experienced / Non‑Manager<br>Overview<br>The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.<br>The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.<br>Key Responsibilities<br><br>Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.<br>Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.<br>Serve as a primary escalation point for high‑priority or high‑impact customer issues.<br>Monitor SLA compliance, response times, and overall support quality.<br>Coordinate workload distribution and coverage during business hours and critical events.<br>Provide direction, guidance, and mentoring to support team members.<br>Track and manage critical customer issues through resolution, including communication and follow‑up.<br>Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution.<br>Assist with refining and documenting support processes, workflows, and operational standards.<br>Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues.<br>Participate in post‑incident reviews and help identify corrective and preventative actions.<br>Ensure customer communications are clear, timely, and consistent.<br>Handle customer data, including PII, with appropriate security practices.<br>Work additional hours as needed to support SLA‑driven or time‑sensitive events.<br><br>Requirements<br><br>Degree in Computer Science, IT, Engineering, or equivalent experience.<br>5+ years in technical support, NOC operations, or software support.<br>Experience in a lead, senior, or acting supervisory capacity within a support organization.<br>Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization.<br>Working knowledge of networking concepts, Linux systems, and software support workflows.<br>Proven ability to make operational decisions without direct managerial authority.<br>Strong organizational skills and ability to manage competing priorities.<br>Excellent verbal and written communication.<br>Ability to work independently while aligning with leadership direction.<br>High degree of flexibility and stress tolerance.
<p>We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.</p><p>• Identify problems by actively listening to users and conducting thorough research.</p><p>• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.</p><p>• Record detailed information about issues and resolutions in the ticketing system.</p><p>• Escalate advanced technical concerns to senior team members when necessary.</p><p>• Build and maintain a comprehensive understanding of company technology and support procedures.</p><p>• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.</p>
We are looking for an entry-level Accountant to join our team in Burlington, Massachusetts. This Contract to permanent position offers a great opportunity to gain hands-on experience in accounts payable, vendor management, and general accounting tasks. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a customer service mindset while contributing to the smooth operation of the accounting department.<br><br>Responsibilities:<br>• Review financial statements and coordinate with vendors to confirm all invoices are received and properly accounted for.<br>• Set up vendor profiles in the accounting system and ensure compliance with required documentation, including W-9 forms.<br>• Assist with weekly payment processing and contribute to small projects within the accounts payable department.<br>• Develop proficiency in accounting software and related tools to enhance task efficiency.<br>• Provide support to internal staff and external clients with professionalism and a collaborative attitude.<br>• Manage the accounts payable mailbox by responding to vendor inquiries and distributing invoices to appropriate team members.<br>• Monitor the travel mailbox and organize receipts for travel expense processing.<br>• Accurately process vendor invoices by assigning correct project codes and categories, while offering backup support to team members as needed.<br>• Address vendor and staff inquiries promptly, maintaining a strong focus on customer service.<br>• Assist in reviewing employee expense reports to ensure proper categorization and adequate documentation.
We are looking for an experienced Controller to join our team in Burlington, Massachusetts. This position involves overseeing comprehensive accounting operations and ensuring accuracy in financial reporting. As this is a long-term contract role, the ideal candidate will bring strong organizational skills and expertise in managing full-cycle accounting processes.<br><br>Responsibilities:<br>• Supervise and execute full-cycle accounting operations to ensure accurate financial records.<br>• Prepare and review financial statements in compliance with relevant regulations.<br>• Manage payroll processes in collaboration with HR for bi-weekly cycles.<br>• Oversee accounts receivable and accounts payable functions to maintain cash flow.<br>• Utilize QuickBooks Online for efficient accounting and reporting.<br>• Coordinate month-end closing activities, ensuring timely completion of tasks.<br>• Support entry level accounting staff by providing guidance and oversight.<br>• Maintain data integrity and accuracy within financial systems.<br>• Handle bill payments through designated portals and ensure proper documentation.<br>• Collaborate with internal teams to address accounting needs and streamline processes.
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
<p><strong>Overview</strong></p><p>This is an excellent opportunity for someone early in their accounting career—whether you’re a recent graduate, transitioning from an administrative role, or have 1–3 years of basic AP experience.</p><p>This role blends core Accounts Payable responsibilities with part‑time weekly billing tasks, with the opportunity to take on more complex accounting work over time depending on your pace and aptitude. The environment is supportive, non‑micromanaged, and committed to developing strong talent.</p><p><strong>Key Responsibilities</strong></p><p><strong>Accounts Payable (approx. 80%)</strong></p><ul><li>Enter vendor invoices into the system and match to purchase orders.</li><li>Verify approvals, coding, and documentation for accuracy.</li><li>Assist with AP entries, invoice splits across multiple GLs, and reconciliation as skill level grows.</li><li>Support month‑end processes and vendor statement reviews.</li><li>Maintain organized records and support internal audit and reporting needs.</li></ul><p><strong>Billing & Invoicing (approx. 20%)</strong></p><ul><li>Run weekly billing reports (typically generated after payroll is posted).</li><li>Review billing data and coordinate with project managers for approval.</li><li>Prepare and send customer invoices by mid‑week.</li><li>Ensure accuracy, completeness, and timely submissions.</li><li>Learn and support all aspects of the weekly billing cycle.</li></ul>
We are looking for a detail-oriented Entry Level Accountant to join our team in Nashua, New Hampshire. In this role, you will play a pivotal part in ensuring compliance, maintaining accurate financial records, and supporting project documentation processes. This position is perfect for someone eager to grow their accounting career while contributing to a collaborative and organized environment.<br><br>Responsibilities:<br>• Manage subcontractor compliance documentation, including verifying certificates of insurance, W-9s, contracts, lien waivers, and licenses.<br>• Conduct thorough reviews of documentation to ensure accuracy and completeness before projects commence and throughout their lifecycle.<br>• Track expiration dates for compliance documents and proactively communicate with subcontractors to maintain up-to-date records.<br>• Provide administrative support to project managers, particularly in contract management and compliance reporting.<br>• Organize and maintain both digital and physical records following company policies and procedures.<br>• Collaborate with accounting and legal teams to address any documentation or compliance-related concerns.<br>• Assist in audit preparation by ensuring all records align with internal controls and compliance standards.
<p>Join a well-established, global private equity and real estate firm with a strong reputation in the market. This growing company values a familial culture with low turnover and is committed to promoting from within. You will gain valuable exposure to international business operations while working alongside a dedicated, experienced accounting and finance team.</p><p><br></p><p><strong>Role Overview:</strong></p><p>Reporting directly to the Director of Client Accounting, you will be a key contributor to corporate accounting and financial reporting. Your work will support monthly closes, reconciliations, audits, and various accounting operations. The ideal candidate is a resourceful team player who thrives in a fast-paced setting and is committed to accuracy and confidentiality.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day corporate accounting tasks: accounts payable/receivable, journal entries, cash receipts</li><li>Process payments, prepare wires, and monitor expenditures for accuracy and budget compliance</li><li>Calculate revenue per contract terms and process invoices using accounting software</li><li>Maintain vendor records and assist with annual 1099 filings</li><li>Prepare quarterly tax workpapers for international filings</li><li>Support monthly/quarterly close and prepare balance sheet reconciliations</li><li>Collaborate on reporting procedures and budget-to-actual reporting in local and reporting currencies</li><li>Assist with audit preparation and coordination with external auditors</li><li>Support corporate tax return preparation and tax-related projects</li><li>Work cross-functionally to ensure accurate invoice processing and budget tracking</li><li>Provide guidance on expense coding, reporting, and budgeting queries</li></ul><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Concord, New Hampshire. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth daily operations and providing exceptional administrative support. This position offers an excellent opportunity to work in a dynamic environment and contribute to the overall efficiency of the office.<br><br>Responsibilities:<br>• Welcome guests, clients, and vendors with a friendly and detail-oriented demeanor, ensuring a positive experience.<br>• Coordinate the scheduling and preparation of conference rooms for meetings and events.<br>• Answer and manage incoming calls through a multi-line phone system, directing inquiries and taking detailed messages when necessary.<br>• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.<br>• Provide administrative support, including filing, data entry, and handling correspondence.<br>• Assist office staff with various tasks, ensuring seamless operations.<br>• Safeguard confidential information and adhere to privacy protocols.<br>• Handle inbound calls efficiently, offering assistance and transferring calls appropriately.<br>• Collaborate with team members to address office needs and improve workflows.
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
We are looking for an experienced Finance Manager to oversee financial planning and analysis functions within a dynamic organization. This role involves key responsibilities such as budgeting, forecasting, and financial modeling, as well as preparing detailed management and investor reports. This is a Contract to permanent position based remotely, with the opportunity to collaborate with stakeholders and contribute to the company’s financial success.<br><br>Responsibilities:<br>• Develop and maintain accurate financial models to support strategic decision-making processes.<br>• Lead the preparation and analysis of budgets and forecasts to ensure alignment with organizational goals.<br>• Manage month-end close procedures and ensure timely financial reporting.<br>• Create comprehensive reports for management and investors, providing insights into financial performance.<br>• Conduct in-depth financial analysis to identify trends and opportunities for improvement.<br>• Collaborate with cross-functional teams to gather data and ensure consistency in financial documentation.<br>• Utilize QuickBooks Online and Microsoft Excel to streamline accounting and reporting processes.<br>• Support compliance with financial regulations and company policies.<br>• Identify ways to optimize financial systems and processes for improved efficiency.<br>• Provide guidance and mentorship to entry level finance team members, fostering a collaborative environment.
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis in Wakefield, Massachusetts. In this role, you will assist with organizing financial records, ensuring bills are up to date, and maintaining accurate documentation. This position requires strong organizational skills and the ability to work efficiently in a busy office environment.<br><br>Responsibilities:<br>• Contact vendors to confirm payments and resolve any discrepancies in charges.<br>• Create and maintain a list of bills, identifying which are set to autopay and which require manual processing.<br>• Organize and file documents, ensuring all records are accurately categorized.<br>• Shred outdated files and maintain a clean and orderly workspace.<br>• Use QuickBooks and Excel to input and update financial data.<br>• Provide general administrative support to ensure smooth office operations.<br>• Assist in organizing the office to enhance workflow and efficiency.<br>• Collaborate with the team to ensure all tasks are completed within the designated timeframe.
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
We are looking for a motivated Customer Service Representative to join our team in Cranston, Rhode Island. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer support and sales operations. The ideal candidate will be proactive, detail-oriented, and capable of solving problems efficiently.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, providing timely and attentive responses to customer inquiries.<br>• Manage order entries and updates in Salesforce, ensuring accuracy and resolving any exceptions to maintain seamless operations.<br>• Monitor and respond to emails in the inbox, addressing customer needs and concerns promptly.<br>• Support inside sales efforts by collaborating with other teams and identifying opportunities to enhance customer satisfaction.<br>• Utilize Salesforce and other systems to track, adjust, and update orders as necessary.<br>• Address and resolve complex order issues, ensuring customer satisfaction and operational efficiency.<br>• Maintain a high level of attention to detail while processing customer data and documentation.<br>• Proactively identify and troubleshoot customer problems, offering effective solutions.<br>• Build positive relationships with customers and internal teams to foster trust and reliability.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
