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3 results for Entry Level Help Desk Support in Boston, MA

Help Desk/Desktop Support Analyst

Lynn, MA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed. Responsibilities:• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth. Responsibilities: • Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues. • Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm. • Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently. • Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication. • Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach. • Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto. • Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues. • Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
2026-07-15T00:00:00Z

Help Desk Analyst II

Westford, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a service-oriented Help Desk Analyst II to provide high-touch technical support for employees across the organization. This long-term contract to hire opportunity is ideal for someone who combines strong troubleshooting ability with a detail-oriented, client-focused approach in an onsite environment. The person in this role will support both everyday IT needs and device readiness while helping users stay productive with core business applications. Responsibilities:• Deliver front-line technical assistance for macOS and Windows devices, resolving hardware, software, and access-related issues in a timely manner.• Prepare, configure, and deploy laptops, desktops, and peripheral equipment for new and existing users.• Coordinate device refresh activities, including staging, upgrades, and readiness checks to ensure smooth rollouts.• Support and troubleshoot business applications such as Microsoft 365, Zoom, Slack, Adobe Creative Cloud, and Google Workspace.• Maintain accurate records of IT equipment, assignments, and inventory status to improve asset visibility.• Communicate technical issues and solutions clearly to employees at all levels, including senior leadership, with clarity and consistency.• Build positive working relationships through responsive service and consistent follow-through on support requests.• Manage multiple priorities effectively while keeping documentation organized and support tasks on schedule.
2026-08-05T00:00:00Z