Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Taunton, Massachusetts. In this role, you will provide Level 2 technical support, ensuring seamless operation of desktop systems and related technology. This position requires a proactive approach to troubleshooting and resolving technical issues while delivering excellent service to end-users.<br><br>Responsibilities:<br>• Diagnose and resolve complex desktop-related technical issues, providing Level 2 support.<br>• Manage Active Directory accounts, including creating, modifying, and troubleshooting user profiles.<br>• Perform hardware installations, upgrades, and repairs for workstations and related peripherals.<br>• Configure and maintain Windows 10 operating systems to ensure optimal performance.<br>• Implement and manage desktop imaging processes to streamline deployment and maintenance.<br>• Deliver timely and detail-oriented support to end-users, addressing inquiries and technical problems.<br>• Collaborate with other IT team members to ensure cohesive and efficient system operations.<br>• Maintain accurate documentation of technical processes, solutions, and system configurations.<br>• Monitor and evaluate system performance, identifying opportunities for improvement.<br>• Stay updated on emerging technologies to enhance support services and system functionality.
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Worcester, Massachusetts. This role involves hands-on technical support, where you will assist with hardware replacements and software installations. The ideal candidate will excel in troubleshooting and have a strong understanding of desktop systems and imaging processes.</p><p><br></p><p>Responsibilities:</p><p>• Replace and configure desktop machines -migrate from Windows 10 to Windows 11.</p><p>• Set up laptops, install necessary software, and ensure all systems are functioning correctly.</p><p>• Follow detailed instructions while adhering to company standards and protocols.</p><p>• Ensure all tasks are completed efficiently, including hardware imaging and software setup.</p><p>• Utilize Active Directory for account management and troubleshooting.</p><p>• Provide excellent customer service to employees during the transition process.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Providence, RI. In this role, you will assist with replacing and upgrading workstations, ensuring a seamless transition for users. This position requires technical expertise and the ability to work collaboratively with IT professionals to maintain operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Replace and upgrade desktop machines from Windows 10 to Windows 11 </p><p>• Configure laptops, install required software, and follow detailed setup instructions.</p><p>• Provide onsite support for 2-3 days to troubleshoot and resolve any setup challenges.</p><p>• Ensure proper functionality of hardware and software post-installation.</p><p>• Maintain a neat and detail-oriented appearance and adhere to a business casual dress code.</p><p>• Utilize Active Directory to manage user accounts and permissions as needed.</p><p><br></p>
<p><strong>Robert Half Permanent Placemen</strong>t is seeking an experienced<strong> Legal Assistant</strong> to support a busy <strong>family law practice in Boston</strong>. The ideal candidate will bring strong organizational skills, attention to detail, and a proactive approach to supporting attorneys in all aspects of case management and administrative operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage attorney calendars, including court dates, meetings, and travel.</li><li>Draft, proofread, and format legal documents and correspondence.</li><li>Prepare pleadings, motions, and e-filings in compliance with court procedures.</li><li>Maintain and organize case files, both electronic and physical.</li><li>Assist with billing, time entry, and client inquiries.</li><li>Provide backup support to other legal administrative staff as needed.</li></ul>
<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
We are looking for a highly organized and proactive Administrative Assistant to join our team in Acton, Massachusetts. In this long-term contract position, you will play a key role in supporting executive-level staff while managing office operations and reception duties. This on-site role offers the opportunity to work in a dynamic environment with flexible hours between Monday and Friday.<br><br>Responsibilities:<br>• Provide executive support to C-suite staff, including managing calendars, scheduling meetings, and coordinating travel arrangements.<br>• Oversee office management tasks such as organizing lunches, reserving conference rooms, and ensuring smooth daily operations.<br>• Perform receptionist duties, including answering inbound calls, greeting visitors, and managing correspondence.<br>• Assist with administrative tasks such as creating presentations, compiling spreadsheets, and handling data entry.<br>• Maintain organizational systems to track tasks, follow up on pending items, and ensure deadlines are met.<br>• Take initiative to identify and address potential issues or needs before they arise.<br>• Communicate priorities effectively and work independently to manage multiple tasks.<br>• Support the team by maintaining an organized and welcoming office environment.<br>• Collaborate with various departments to ensure seamless communication and workflow.<br>• Uphold confidentiality and professionalism in all interactions and responsibilities.
We are looking for a highly organized and motivated Executive Assistant to provide critical support to C-suite executives during a busy period. This contract position offers an opportunity to contribute to a dynamic environment while honing your organizational and communication skills. The role is based in Westborough, Massachusetts, and requires a commitment of 20 hours per week over approximately two months.<br><br>Responsibilities:<br>• Manage inboxes and oversee internal communications to ensure timely responses and efficient workflow.<br>• Organize and maintain digital files and documents for streamlined access and enhanced productivity.<br>• Coordinate and manage complex calendars, including scheduling meetings and resolving conflicts for C-suite executives.<br>• Arrange business travel and accommodations, handling all logistics to ensure smooth itineraries.<br>• Provide administrative support by preparing reports, presentations, and correspondence as needed.<br>• Utilize Microsoft Office tools, including Excel, to create and manage documents and spreadsheets.<br>• Apply a foundational understanding of finance, tax, and logistics concepts to assist in relevant tasks.<br>• Collaborate with team members to prioritize and complete time-sensitive assignments.<br>• Maintain confidentiality and professionalism in handling sensitive information.
<p>We are looking for a highly skilled Data Entry Specialist to join our team in Boston, Massachusetts. This role is focused on managing custom data requests for Request for Proposals (RFPs) and other inquiries, with an emphasis on institutional investment processes and data accuracy. This is a long-term contract position within the financial services industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle and fulfill custom data requests related to RFPs and ad hoc inquiries, ensuring accuracy and timeliness.</p><p>• Prepare and distribute quarterly marketing data, including updates on Assets Under Management (AUM).</p><p>• Collaborate with internal teams to enhance and streamline data-related processes.</p><p>• Provide support to team members during high-demand periods to ensure seamless operations.</p><p>• Analyze and organize data to meet institutional investment standards and client expectations.</p><p>• Maintain a high level of consistency and efficiency in data management tasks.</p><p>• Contribute to the development of best practices for data handling and reporting.</p><p>• Communicate effectively with stakeholders to clarify requirements and deliver results.</p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Natick, Massachusetts. In this role, you will serve as the initial point of contact for visitors and callers, ensuring smooth communication and efficient administrative operations. The ideal candidate will possess excellent organizational and interpersonal skills, with proficiency in handling multiple tasks simultaneously.<br><br>Responsibilities:<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Greet and assist visitors in a courteous and detail-oriented manner.<br>• Organize and maintain office files to ensure easy accessibility.<br>• Manage email correspondence, responding promptly and accurately to inquiries.<br>• Schedule appointments and coordinate meeting arrangements as needed.<br>• Perform data entry tasks with a high level of accuracy and attention to detail.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for various administrative tasks.<br>• Provide exceptional customer service to both internal and external stakeholders.<br>• Collaborate with team members to ensure efficient workflow and communication.<br>• Maintain a tidy and welcoming reception area.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for an experienced part-time Controller to join our team in Canton, Massachusetts. This is a long-term contract position offering an excellent opportunity to lead financial operations, establish robust processes, and ensure meticulous financial oversight. The ideal candidate will have a proactive mindset, a strong attention to detail, and the ability to work independently while taking ownership of key finance projects.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee general ledger activities, ensuring accuracy and compliance with accounting standards.</p><p>• Prepare, review, and post journal entries to maintain precise financial records.</p><p>• Develop and implement effective processes and procedures to streamline financial operations.</p><p>• Take leadership on finance-related projects, working independently to achieve objectives.</p><p>• Ensure compliance with sales tax regulations by managing accurate reporting and filings.</p><p>• Conduct detailed financial analysis to support decision-making and business strategies.</p><p>• Collaborate with cross-functional teams to enhance overall financial efficiency.</p><p>• Maintain a high level of diligence and accuracy in all accounting tasks and deliverables.</p>
<p>We are looking for an experienced HR Director to lead and manage all aspects of human resources for a security firm based in Westwood, Massachusetts. This role involves overseeing key HR functions, including employee relations, compliance, and training programs, while fostering alignment with the company's strategic objectives. The ideal candidate will bring extensive leadership experience and a strong generalist background to effectively support a dynamic workforce.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the development and implementation of training programs for security personnel, ensuring they meet organizational and industry standards.</p><p>• Plan, design, and administer HR programs and procedures that align employees with the company’s strategic goals.</p><p>• Lead the implementation of performance management systems for staff, excluding senior executives and client managers.</p><p>• Develop and execute compensation strategies that align with organizational objectives.</p><p>• Establish and enforce policies and standards related to workplace health and safety.</p><p>• Ensure compliance with local, state, and federal reporting requirements and regulations.</p><p>• Build and maintain strong relationships with executives, managers, and employees, providing guidance and coaching as needed.</p><p>• Conduct disciplinary meetings, terminations, and investigations in a thorough and consistent manner.</p><p>• Manage unemployment claims, workers’ compensation cases, and union grievances.</p><p>• Oversee compliance with union contracts and other organizational regulations.</p>
