We are looking for an experienced Technical Business Analyst to join our team in Providence, Rhode Island. In this long-term contract position, you will play a key role in bridging technical and business needs, driving process improvements, and ensuring project success. This role requires a highly analytical individual with over 10 years of experience in business analysis and a strong ability to work collaboratively across teams.<br><br>Responsibilities:<br>• Conduct in-depth business analysis to identify gaps, define requirements, and recommend effective solutions.<br>• Collaborate with stakeholders to gather and document detailed requirements, ensuring alignment with business objectives.<br>• Review and analyze documents to ensure accuracy and compliance with established standards.<br>• Facilitate Agile Scrum processes, including sprint planning, reviews, and retrospectives.<br>• Work closely with call center teams to enhance customer service processes and improve operational efficiency.<br>• Create and maintain comprehensive reports and documentation to support decision-making and project tracking.<br>• Identify and implement process improvements to optimize workflows and achieve organizational goals.<br>• Act as a liaison between technical teams and business units to ensure seamless communication and understanding.<br>• Perform gap analysis to assess current state versus desired outcomes and propose actionable strategies.<br>• Support project delivery by monitoring progress and addressing issues or risks proactively.
