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9 results for Customer Experience Marketing Manager in Boston, MA

Marketing Manager

Boston, MA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Are you a Senior Marketing Coordinator or Marketing Coordinator with 4-5+ years of AEC marketing experience ready to take the next step and become a Marketing Manager with a path to becoming a Marketing Director? I’m working on a hybrid Marketing Manager position requiring three days a week in the Boston office. Target salary is 90-95K but the client could potentially flex up to the 100K or so range for the right experience. We’re seeking a strategic, hands-on Marketing Manager to help shape how our client pursues and wins new business. In this role, you’ll work closely with firm leadership and business development to develop pursuit strategies, craft compelling proposals and presentations, and strengthen the firm’s overall marketing approach. This is an excellent opportunity for an experienced AEC marketing professional who enjoys both strategy and execution and is interested in growing into a Director-level leadership role over time. What You’ll Do<ul><li>Partner with leadership and business development to shape pursuit strategy, positioning, and messaging</li><li>Lead the development of proposals, presentations, and interview materials from kickoff through final delivery</li><li>Write and edit clear, compelling content that translates complex work into persuasive stories</li><li>Advance visual storytelling through the use of graphics, data, photography, and videography</li><li>Collaborate with internal marketing team members to create polished, high-quality materials</li><li>Manage awards submissions, support thought leadership initiatives, and contribute to PR efforts</li><li>Improve marketing systems, templates, workflows, and opportunity tracking</li><li>Help ensure continuity between business development activities and active pursuits</li><li>Guide external brand presence across platforms such as LinkedIn and Instagram</li></ul>
2026-05-27T00:00:00Z

Account Based Marketing Manager

Burlington, MA
onsite
Permanent / Full Time
128000 - 150000 USD / Yearly
Product Marketing Manager with 10+ years of relevant product marketing experience within an industrial manufacturing company needed for a full-time, fully onsite position in Wilmington MA. MUST have product marketing experience within an industrial manufacturing company. Salary is 128-150K with some flex if needed depending on qualifications. Are you a detail-driven product marketing professional who thrives at the intersection of strategy, execution, and cross-functional collaboration? An established organization is seeking a Product Marketing Manager to lead product lifecycle initiatives from launch through end-of-life, with a strong focus on customer experience, operational excellence, and sales enablement. In this role, you will partner closely with sales, channel partners, engineering, manufacturing, and marketing to bring products to market successfully, support revenue growth, and continuously improve customer-facing processes. This is an excellent opportunity for someone with strong business acumen, technical understanding, and a hands-on approach to product marketing. What You’ll Do<ul><li>Manage the full product lifecycle across a broad product portfolio, from product release through end-of-life.</li><li>Lead the new product introduction process for sales, partnering with marketing to launch campaigns and equip sales and channel teams with the tools to win business.</li><li>Develop and drive pricing strategy, partnering with customer-facing teams to support informed, strategic pricing decisions.</li><li>Oversee product and marketing systems, collaborating with engineering and manufacturing to ensure alignment and accuracy.</li><li>Manage and enhance the new product samples program to improve efficiency and customer impact.</li><li>Create product-related content for training, engagement, and sales enablement, ensuring readiness of complete product deliverables.</li></ul>
2026-05-12T00:00:00Z

Customer Service Representative

Boston, MA
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
We are looking for a Customer Service Representative to support customer interactions for a contract position. This role focuses on delivering prompt, detail-oriented assistance by phone, handling service inquiries, and accurately processing customer orders. The ideal candidate is comfortable working in a fast-paced call center setting and can provide a positive experience across both inbound and outbound communication. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates. • Enter customer orders and service information accurately while maintaining attention to detail. • Assist customers with questions, issue resolution, and general account or order-related support. • Document conversations, actions taken, and relevant information clearly within internal systems. • Meet service expectations for call handling, responsiveness, accuracy, and customer satisfaction. • Collaborate with team members and supervisors to address escalated concerns and improve service outcomes.
2026-06-08T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in New Hampshire. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing order information, and handling a high volume of calls with accuracy. The person in this role will serve as a key point of contact for customers while helping ensure timely responses and efficient service. Responsibilities: • Respond to incoming customer calls and provide clear, courteous assistance for questions, concerns, and service needs. • Enter customer orders and update account details accurately within company systems. • Manage both inbound and outbound phone communication to support follow-up, issue resolution, and service coordination. • Deliver a positive customer experience by addressing requests promptly and maintaining a detail-oriented approach throughout each interaction. • Document conversations, order activity, and service updates thoroughly to maintain accurate records. • Work with internal teams to escalate complex issues and help drive timely solutions for customers. • Use CRM tools, including Salesforce when applicable, to track customer interactions and support case management.
2026-06-10T00:00:00Z

Customer Service Representative

Danvers, MA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced service environment. This contract position is ideal for someone who communicates clearly, handles customer inquiries effectively, and keeps accurate records while managing multiple tasks. The person in this role will assist callers, process orders, and help create a positive experience through responsive and detail-oriented service. Responsibilities: • Respond to incoming customer calls promptly and provide helpful, detail-oriented support. • Enter customer orders accurately and update account information in the appropriate systems. • Handle a mix of inbound and outbound communication to address questions, confirm details, and resolve routine issues. • Deliver courteous service while identifying customer needs and guiding them to the best available solutions. • Maintain organized and accurate records of interactions, requests, and order activity. • Escalate complex concerns to the appropriate team members when additional support is needed. • Follow established call center procedures and service standards to ensure consistent customer care.
2026-06-09T00:00:00Z

Marketing Enablement Associate

Boston, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
I'm recruiting for a Marketing Enablement Associate role at a well-established, privately owned global investment management firm. This is a great opportunity for someone looking to grow their career at the intersection of marketing, client reporting, and financial services. This is a hybrid role, 3-4 days in office. What You'll Be Doing:• Managing client reporting across daily, monthly, quarterly, and ad-hoc deliverables• Maintaining and updating content on external websites and client-facing platforms• Supporting relationship managers with client queries and reporting needs• Collaborating with Technology teams on system enhancements and UAT• Working within a Sales Enablement platform (Seismic) to build and optimize content• Coordinating longer-term projects including financial statements and board reporting What They're Looking For:• 3–5+ years of experience in investment management or a related field• Seismic experience is a Must
2026-05-21T00:00:00Z

Head of Marketing

Canton, MA
onsite
Permanent / Full Time
150000 - 175000 USD / Yearly
Head of Marketing with 10+ years of B2B experience needed for a full-time, hybrid flexible position in Greater Boston. Must have 5+ years of experience in a leadership position so prior people management/development experience is required. Must have strong expertise across demand gen and lead gen, keep knowledge of modern marketing channels, and experience managing modern tech stacks including automation, analytics, and AI tools. Experience in the meetings, events, and destination management spaces is preferred. Hubspot and Salesforce experience required. Salary is 150-175K. The Head of Marketing, reporting to the CEO, is a strategic leader responsible for developing and executing the company’s marketing strategy, driving demand generation, and building brand awareness. This player-coach role leads and mentors the marketing team, oversees operations across paid, owned, and earned channels, and ensures strong execution of marketing campaigns. Key responsibilities include:<ul><li>Setting and aligning marketing strategies with business goals and supporting quarterly planning.</li><li>Overseeing the marketing budget, vendor management, and ROI analysis.</li><li>Leading demand generation initiatives, optimizing lead journeys, and collaborating closely with Sales to drive pipeline growth.</li><li>Managing strategies for website performance, SEO, and conversion optimization.</li><li>Directing marketing operations and analytics across platforms such as HubSpot and Salesforce, and leveraging data and insights for continuous improvement.</li><li>Overseeing content, creative, and brand strategy to ensure consistency and quality across all channels and materials.</li><li>Leading PR, partnerships, and experiential marketing efforts, including trade shows and post-event analysis.</li><li>Implementing AI-enabled solutions to enhance campaign speed, consistency, and effectiveness while protecting brand integrity.</li></ul>
2026-05-12T00:00:00Z

Member Services Coordinator

Franklin, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Member Services Coordinator to support member-facing operations and help deliver a responsive, organized service experience in Bellingham, Massachusetts. This position combines customer support, record maintenance, and administrative coordination to ensure members receive accurate information and timely assistance. The role is ideal for someone who is detail-oriented, comfortable managing data, and able to collaborate across teams while supporting meetings, promotions, and day-to-day office activities. Responsibilities:• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.• Keep member records current by updating database information and ensuring documentation is complete and accurate.• Manage website-related member materials and coordinate communications received from both internal teams and outside partners.• Support product data maintenance by reviewing model details and updating category or status information as needed.• Assist members with order-related issues, including processing backorder cancellation requests when appropriate.• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness.• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support.• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required. **For immediate screening and interviews please reach out to me asap, including forwarding your resume, 508-205-2127, Eric Lebow
2026-06-09T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z