We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Boise, Idaho. In this role, you will provide exceptional support to clients by handling inquiries, processing orders, and ensuring smooth communication. This position offers an opportunity to build lasting relationships with customers while contributing to an efficient and detail-focused service environment.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via inbound calls, ensuring clear and precise communication.<br>• Process and manage customer orders with attention to accuracy and timeliness.<br>• Assist clients with mortgage-related inquiries, including loan administration and foreclosure processes.<br>• Address claims and resolve issues efficiently to maintain customer satisfaction.<br>• Handle both inbound and outbound calls to support various customer service operations.<br>• Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.<br>• Maintain detailed records of customer interactions and transactions using provided systems.<br>• Provide guidance to customers on mortgage lending and closing procedures.<br>• Uphold company standards by delivering high-quality and consistent service.<br>• Identify opportunities to improve customer service processes and suggest solutions.
<p>We are looking for a detail-oriented individual to join our team as a Foreclosure Specialist on a contract basis in Boise, Idaho. In this role, you will be responsible for managing foreclosure processes, assisting with loan administration tasks, and providing support to ensure compliance with state guidelines. This position requires strong organizational skills and the ability to collaborate effectively with attorneys, title companies, and other stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Retrieve and process data and requests from partner state attorneys, ensuring accuracy and timeliness.</p><p>• Prepare foreclosure files for referral to attorneys and handle claims processing, including documentation requirements.</p><p>• Communicate daily with attorneys, paralegals, and title companies to address inquiries and provide updates.</p><p>• Order original collateral files when necessary, ensuring proper custody and secure handling.</p><p>• Process and file lien releases, foreclosure judgments, and other legal documents with county clerks.</p><p>• Conduct initial quality control checks for the execution of foreclosure-related financial documents.</p><p>• Monitor foreclosure reports and support compliance with state-specific timelines and milestones.</p><p>• Research and resolve title issues, providing assistance throughout the foreclosure process for judicial and non-judicial filings.</p><p>• Track and manage attorney invoices and bills, ensuring proper documentation and payment.</p><p>• Assist with borrower inquiries related to foreclosure and prioritize daily tasks and documentation.</p>
