<p><strong>Key Responsibilities</strong></p><ul><li>Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses.</li><li>Administer and support Google Workspace for Education, including user accounts, groups, email, Drive, and Classroom.</li><li>Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools.</li><li>Administer school systems such as paging, cameras, and gate access.</li><li>Support the technology aspects of the state testing process.</li><li>Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity.</li><li>Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards.</li><li>Support and troubleshoot Google Meet, Zoom, and classroom AV technologies.</li><li>Maintain IT documentation and standard operating procedures (SOPs), and provide end-user training as needed.</li><li>Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations.</li></ul><p><br></p>
We are looking for a skilled Network Administrator to join our team in Miami, Florida. This role focuses on maintaining the stability and security of network systems while providing support to internal users and ensuring seamless system functionality. The ideal candidate will have expertise in Cisco network environments and a proactive approach to identifying and resolving technical challenges.<br><br>Responsibilities:<br>• Oversee the daily operations of network devices and servers to ensure optimal performance and reliability.<br>• Monitor system performance and network traffic to proactively identify and address potential issues.<br>• Implement upgrades and repairs to keep systems operating efficiently and securely.<br>• Develop and execute strategies to enhance system security across computers and the network.<br>• Regularly assess and optimize system functionality to meet organizational needs.<br>• Manage user access by assigning and updating security permissions within the network.<br>• Provide training and guidance to users on proper software and hardware usage.<br>• Respond promptly to user alerts and system monitoring notifications to troubleshoot and resolve technical problems.<br>• Document system configurations, procedures, and updates for reference and compliance.<br>• Serve as Level 2 support for Help Desk inquiries, assisting with more complex technical issues.
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p> </p><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s degree in Business Administration, Information Systems, or a related field.</li><li>2-5 years of experience as a Business Analyst or similar role.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Proficiency in creating documentation and diagrams using tools like Visio, Lucidchart, or equivalent.</li><li>Experience with Agile or Waterfall methodologies and tools such as JIRA or Trello.</li><li>Ability to translate business needs into technical requirements and vice versa.</li><li>Strong verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.</li></ul><p><br></p>
<p>The Database Engineer will design, develop, and maintain database solutions that meet the needs of our business and clients. You will be responsible for ensuring the performance, availability, and security of our database systems while collaborating with software engineers, data analysts, and IT teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain highly available and scalable database systems (e.g., SQL, NoSQL).</li><li>Optimize database performance through indexing, query optimization, and capacity planning.</li><li>Create and manage database schemas, tables, stored procedures, and triggers.</li><li>Develop and maintain ETL (Extract, Transform, Load) processes for data integration.</li><li>Ensure data integrity and consistency across distributed systems.</li><li>Monitor database performance and troubleshoot issues to ensure minimal downtime.</li><li>Collaborate with software development teams to design database architectures that align with application requirements.</li><li>Implement data security best practices, including encryption, backups, and access controls.</li><li>Stay updated on emerging database technologies and recommend solutions to enhance efficiency.</li><li>Document database configurations, processes, and best practices for internal knowledge sharing.</li></ul><p><br></p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>Our team is seeking a detail-oriented Hyperion Engineer to optimize and support enterprise-wide financial applications. This individual will be responsible for designing, implementing, and maintaining Hyperion financial planning and reporting solutions, ensuring business users have a seamless experience in forecasting, budgeting, and analytics processes.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain Hyperion applications (Planning, Essbase, HFM, and related modules).</li><li>Collaborate with finance, IT, and business teams to gather requirements and deliver robust financial reporting and planning solutions.</li><li>Configure, troubleshoot, and optimize Hyperion environments for performance and reliability.</li><li>Manage integrations between Hyperion and other enterprise systems.</li><li>Create and support data load processes, calculation scripts, business rules, and user security settings.</li><li>Provide technical support, resolve user issues, and administer system enhancements.</li><li>Prepare documentation and train end-users on Hyperion functionality.</li><li>Monitor application health, perform upgrades, and implement patches as needed.</li><li>Ensure compliance with IT and data security policies.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Office Administrator to oversee daily operations, bookkeeping and administrative tasks in our West Palm Beach, Florida office. This role requires a strong background in bookkeeping, payroll, and office administration, along with excellent organizational and multitasking abilities. The ideal candidate will play a key role in ensuring smooth office functions and supporting various business processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and receivable, including processing invoices and performing bank deposit runs.</p><p>• Coordinate biweekly payroll processes, ensuring compliance with tax regulations and managing deductions such as 401K contributions and child support.</p><p>• Handle monthly customer billing and ensure timely distribution of invoices.</p><p>• Oversee timesheet administration and review submissions every Monday.</p><p>• Facilitate electronic filing of documents, including proposals, tax records, equipment lists, fleet information, and insurance policies.</p><p>• Administer new project setup, including creating folders, updating job lists, and managing pay requisitions.</p><p>• Organize supply orders and maintain inventory for office needs.</p><p>• Manage insurance renewals for corporate and vehicle policies, as well as certificates of insurance for customers.</p><p>• Arrange travel accommodations for crew members as required.</p><p>• Support new employee administration processes, including onboarding and documentation.</p>
<p>The Technology Data Analyst will turn raw system, application, and infrastructure data into clear, actionable insights that drive reliability, performance, and scalability. You will partner closely with engineering, DevOps, SRE, and product teams to monitor, troubleshoot, and optimize our technical platforms.</p><p> </p><p>Key Responsibilities:</p><ul><li>Collect, clean, and analyze large datasets from logs, metrics, traces, and business systems (ELK, Prometheus, Grafana, Datadog, Snowflake, BigQuery, etc.)</li><li>Build and maintain interactive dashboards, automated reports, and real-time visualizations (Looker, Tableau, Metabase, Superset, Power BI, or custom Streamlit/Dash apps)</li><li>Identify trends, anomalies, and performance bottlenecks in infrastructure, applications, and user-facing systems</li><li>Perform root-cause analysis for incidents, outages, and latency spikes using data-driven methods</li><li>Support capacity planning, cost optimization, and scaling decisions with accurate forecasting and usage modeling</li><li>Collaborate with developers, SREs, and product managers to define KPIs, instrumentation needs, and data requirements</li><li>Ensure data quality, consistency, and integrity across monitoring, logging, and analytics platforms</li><li>Contribute to lightweight predictive modeling, alerting rules, and automation initiatives (anomaly detection, forecasting, auto-scaling triggers)</li><li>Document methodologies, findings, and recommendations in clear, executive-ready formats</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Data Analytics, Computer Science, Statistics, or equivalent experience</li><li>3–6+ years of hands-on data analysis experience in a technology/infrastructure environment</li><li>Advanced SQL (window functions, CTEs, performance tuning) and proficiency in Python (pandas, numpy) or R for data manipulation</li><li>Proven experience building dashboards and reports with at least one major BI tool (Looker, Tableau, Power BI, Metabase)</li><li>Strong grasp of systems metrics: CPU/memory/disk/network, request latency, error rates, saturation (USE/RED method, Golden Signals)</li><li>Familiarity with modern observability stacks (Prometheus + Grafana, Datadog, New Relic, OpenTelemetry, Jaeger)</li><li>Experience with log analysis (ELK/EFK, Loki, Splunk) and time-series databases (InfluxDB, TimescaleDB)</li><li>Excellent communication skills – ability to translate complex technical data into clear insights for both engineers and leadership</li></ul><p><br></p>
<p>Robert Half Finance & Accounting is working with a well-established architecture/construction firm seeking an Office Administrator to join their team. This position plays a vital role in ensuring smooth daily office operations, managing invoicing processes, and supporting the project team in a fast-paced environment. The ideal candidate will bring a proactive attitude, exceptional organizational skills, and a solid background using QuickBooks.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee daily administrative tasks, including scheduling, correspondence, and office support.</p><p>• Process light accounts payable and receivable, create invoices, and manage payment transactions using QuickBooks.</p><p>• Monitor billing cycles, follow up on outstanding payments, and ensure consistent and accurate financial documentation.</p><p>• Coordinate vendor relationships by tracking contracts, ordering supplies, and supervising deliveries.</p><p>• Provide assistance to the team with document organization, filing systems, and workflow management.</p><p>• Facilitate onsite/offsite meetings and help organize office events and visitors.</p><p>• Respond efficiently to requests from the field team, ensuring tasks are completed with precision and timeliness.</p><p>• Identify opportunities to enhance office processes and implement innovative solutions to improve efficiency.</p>
<ul><li>Knowledge, operational proficiency and troubleshooting ability of standard business applications such as <strong>Microsoft Office Suite</strong>, <strong>Outlook</strong>, <strong>Microsoft O365/SharePoint</strong>, <strong>Microsoft Teams</strong>, <strong>Microsoft Edge</strong>, <strong>Google Chrome</strong>, <strong>Firefox</strong>, <strong>Adobe PDF Reader and Writer</strong>, <strong>Antivirus software (Sentinel One)</strong>, <strong>Lotus Notes.</strong> </li><li>Knowledge of and supporting ERP systems such as <strong>SAP</strong>. </li><li>In depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations. </li><li>Administration and management of <strong>SharePoint O365</strong> and Teams sites. </li><li><strong>Active Directory</strong> administration: user account create/delete, security group mapping, login scripts. </li><li>Skilled at configuring, imaging and staging services on laptop and desktop computers. </li><li>Provide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate. </li><li>Maintain accurate IT equipment inventory databases. </li><li>Work closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure. </li><li>Gather requirements, design, and deploy solutions to meet business needs. </li><li>Design migration projects as a technical lead. </li><li>Evaluation, ,creation and management of scripts </li><li>Management and responsibility of ancillary systems such as email security, backups, and security </li><li>Take ownership of critical service and senior stakeholder issues, including user communications as appropriate. </li><li>Respond to support queues promptly and document incidents accurately and simultaneously into the case management system. </li><li>Monitor and enforce system security guidelines for clients. </li><li>Adhere to procedures and escalation processes as defined by Management. </li><li>Provide exceptional customer service to all clients. </li><li>Proactively support and maintain effective user relationships by educating clients on system capabilities. </li><li>Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. </li><li>Provide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity. </li><li>Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. </li><li>Experience of writing procedural and/or support documentation </li></ul>
<p>Position Overview</p><p>We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.</p><p>This is an onsite position with occasional travel within the service area.</p><p>Key Responsibilities</p><p>Training Design & Development</p><ul><li>Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.</li><li>Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.</li><li>Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.</li><li>Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.</li><li>Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.</li></ul><p>Collaboration & Stakeholder Engagement</p><ul><li>Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.</li><li>Ensure consistency, quality, and alignment across all training deliverables.</li><li>Participate in meetings and provide coaching or support to junior analysts as needed.</li><li>Work frequently with Information Management teams to support training readiness and system adoption.</li></ul>
<p><strong>Position Overview</strong></p><p>The Construction Project Analyst supports project and finance teams by providing financial analysis, cost tracking, and performance reporting across active construction projects. This role focuses on job cost analysis, forecasting, WIP reporting, and identifying financial risks and opportunities to improve project profitability.</p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze <strong>job cost reports</strong>, budgets, and cost-to-complete forecasts</li><li>Track project performance against budget, schedule, and cash flow</li><li>Prepare and maintain <strong>WIP schedules</strong> and support revenue recognition</li><li>Assist with monthly project close and variance analysis</li><li>Support <strong>change order</strong> tracking and financial impact analysis</li><li>Review subcontractor costs, committed costs, and open POs</li><li>Partner with Project Managers to monitor labor, materials, and subcontractor spend</li><li>Assist with <strong>AIA billing</strong>, progress billings, and retention analysis</li><li>Prepare project-level dashboards and management reporting</li><li>Identify cost overruns, margin erosion, and forecasting risks</li><li>Support audits, bonding, and lender reporting as needed</li><li>Improve project reporting tools, templates, and processes</li></ul><p><br></p>
<p>We are seeking a <strong>Financial Analyst</strong> to support strategic growth initiatives for our client in West Palm Beach, Florida. This role is designed for a proactive, analytical professional who is interested in corporate development, acquisitions, and long-term business strategy. The Financial Analyst will partner closely with executive leadership and internal teams to evaluate opportunities, support transaction activity, and assist with integration efforts.</p><p><br></p><ul><li>Support senior leadership in developing and maintaining relationships with external partners, including investment firms, recruiting groups, and referral networks.</li><li>Evaluate potential acquisition targets through financial, operational, and strategic analysis, providing leadership with clear insights to guide decision-making.</li><li>Participate in acquisition discussions and planning sessions, assisting with documentation, analysis, and follow-up actions.</li><li>Build and maintain industry relationships to help identify new opportunities and strategic partnerships.</li><li>Coordinate with internal integration teams to ensure visibility, communication, and alignment throughout transaction-related activities.</li><li>Assist with transaction diligence by reviewing key data, identifying risks, and highlighting integration considerations.</li><li>Support post-transaction onboarding and integration efforts to promote continuity and operational stability.</li><li>Contribute to enterprise-level initiatives focused on improving efficiency, performance, and data-driven insights.</li><li>Create financial models and analytical tools to assess growth initiatives, investments, and operational improvements.</li><li>Participate in projects aimed at strengthening systems, reporting, and strategic decision-making capabilities across the organization.</li></ul><p>Please contact Julie Kirvin @ 561-232-2142 or connect on Linked In </p><p><br></p>
<p><strong>Junior Financial Analyst</strong></p><p><br></p><p>We are seeking a motivated and analytical <strong>Junior Financial Analyst</strong> to support financial reporting, budgeting, and data analysis activities. This role is ideal for someone early in their finance career who is eager to build strong analytical skills and gain exposure to financial planning and analysis.</p><p><br></p><ul><li>Assist with financial reporting, forecasting, and budgeting</li><li>Analyze financial data and prepare reports and summaries</li><li>Support variance analysis and track key performance indicators</li><li>Maintain and update financial models and spreadsheets</li><li>Assist with month-end close and financial reconciliations</li><li>Work closely with accounting and operations teams</li><li>Support ad hoc financial analysis and special project</li></ul><p><br></p>
We are looking for a skilled Senior Financial Analyst to join our team in Hialeah, Florida. This role combines financial analysis and accounting expertise, requiring equal proficiency in both areas. The ideal candidate will excel in leveraging technology and AI tools to optimize workflows and enhance decision-making processes.<br><br>Responsibilities:<br>• Conduct detailed financial analyses, including forecasting, modeling, and variance analysis, to support strategic decision-making.<br>• Develop and maintain complex financial models that drive insights and identify trends.<br>• Perform accounting tasks to ensure accurate financial reporting and compliance with regulations.<br>• Utilize AI tools and advanced technologies to automate financial processes and improve efficiency.<br>• Analyze large datasets using data mining techniques to extract actionable insights.<br>• Prepare ad hoc financial reports and analyses tailored to specific business needs.<br>• Collaborate with cross-functional teams to provide financial guidance and support.<br>• Monitor key performance indicators (KPIs) and recommend actionable strategies for improvement.<br>• Ensure the accuracy and integrity of financial data across systems and platforms.<br>• Review and enhance existing financial processes to streamline operations.
<p><strong>Key Responsibilities</strong></p><p>The duties listed below represent the general scope of this role. Other tasks may be assigned as </p><p>necessary to meet the needs of the position.</p><p>• Operates the Geographic Information System (GIS) and acts as a technical lead for </p><p>various GIS-related projects.</p><p>• Conducts GIS programming and system configuration as required.</p><p>• Manages GIS projects, ensuring they align with project goals and timelines.</p><p>• Organizes project meetings, sets schedules, and maintains progress reports.</p><p>• Develops, updates, and manages GIS databases, including creating and editing data, </p><p>performing quality control, and establishing digital standards for citywide GIS databases.</p><p>• Converts data between GIS and other formats and produces various GIS products such as </p><p>layers, shapefiles, custom maps, and web applications.</p><p>• Uses handheld GPS devices for data collection and assists with GIS services during </p><p>emergency activations at the Emergency Operations Center (EOC).</p><p>• Provides training and support for GIS users and educates stakeholders on GIS </p><p>capabilities.</p><p>• Researches emerging GIS technologies and recommends new software or hardware </p><p>purchases.</p><p>• Prepares and processes forms, reports, charts, spreadsheets, project schedules, and other </p><p>necessary documentation.</p><p>• Communicates with internal departments, consultants, external agencies, and the public </p><p>to exchange information and coordinate GIS-related activities.</p><p>• Operates computers and other office equipment, utilizing GIS software and office </p><p>productivity tools such as Microsoft Office.</p><p>• Attends meetings and stays informed about trends and advancements in GIS.</p><p>• Drives to various locations as needed to conduct work-related activities.</p><p>• Assists with general clerical tasks, including printing maps, managing department </p><p>schedules, and processing data requests.</p><p><strong>Communication Skills</strong></p><p>• Effectively interacts with supervisors, colleagues, stakeholders, and the public to </p><p>facilitate project goals and resolve issues.</p><p>• Delivers accurate and timely communication through verbal and written means.</p><p>• Understands and follows complex instructions with minimal supervision.</p><p>• Maintains professional relationships with coworkers, city officials, and external partners</p>
<p>FP& A Analyst</p><p>We are seeking an FP& A Analyst to support financial planning, forecasting, and performance analysis across a diversified investment portfolio. This role partners closely with senior leadership and accounting to deliver insights that inform strategy, valuation, and capital allocation.</p><p>This is a high-impact opportunity for an analytical, detail-oriented professional who enjoys working in a lean, fast-paced environment and taking ownership of core financial processes.</p><p><strong>Location:</strong> Fort Lauderdale, FL (Broward County)</p><p>Key Responsibilities</p><ul><li>Build and maintain financial models for budgeting, forecasting, and return analysis</li><li>Prepare rolling forecasts and scenario analyses to support strategic decisions</li><li>Analyze performance versus budget and forecast; identify key drivers and trends</li><li>Develop dashboards and reporting packages for senior leadership</li><li>Support valuation analysis, board materials, and lender/investor reporting</li><li>Partner cross-functionally to ensure data accuracy and aligned financial insights</li><li>Assist with special projects, process improvements, and FP& A system enhancements</li><li>Strong analytics and data skills would be a huge plus</li></ul><p>Qualifications</p><ul><li>3–8+ years of experience in FP& A, corporate finance, investment, or consulting</li><li>Strong financial modeling, forecasting, and analytical skills</li><li>Ability to translate complex data into clear, actionable insights</li><li>Highly organized, detail-oriented, and comfortable managing multiple priorities</li><li>Strong written and verbal communication skills</li><li>Self-starter who thrives in a lean, entrepreneurial environment</li><li>Experience with BI tools, SQL, Tableau or Python is a plus</li></ul><p><br></p>
<p>• Participates in all daily operations of the accounts payable department, including managing workflows, and ensuring accuracy and timeliness of payments.</p><p>• Maintain relationships with vendors and resolve queries or disputes.</p><p>• Monitor and analyze accounts payable processes and recommend improvements to increase efficiency and accuracy.</p><p>• Prepare and analyze accounts payable reports, including vendor performance metrics base on EAM reporting.</p><p>• Posting in SAP the workers compensation report with the calculation of payment at the end of the month.</p><p>• Prepare the pre closing report for all the vendors to by updated in the system.</p><p>• Participates in the closing with credit cards reconciliations, fuel data reconciliations, workers compensation reconciliations and rental equipment reconciliations. </p><p>• Managing the information from managers about the ship list provided in the schedule for the week.</p><p>• Ensure accurate and timely month-end and year-end close processes for accounts payable.</p><p>• Assist with audits and provide documentation and support as needed.</p><p>• Review employee expense claims and payment runs.</p><p>• Undertaking project tasks as required.</p>
<p>We are seeking a <strong>GIS Analyst</strong> to collect, manage, and analyze geospatial data to support business operations, planning, and decision-making. This role combines <strong>technical GIS expertise</strong> with strong <strong>analytical and visualization skills</strong> to deliver actionable insights from spatial data. The ideal candidate has hands-on experience with <strong>GIS software</strong>, <strong>data analysis</strong>, and <strong>mapping solutions</strong>.</p><p><br></p><p>Key Responsibilities</p><ul><li>Collect, process, and maintain <strong>geospatial and spatial datasets</strong> from multiple sources</li><li>Perform <strong>spatial analysis, modeling, and mapping</strong> to support projects and business decisions</li><li>Develop and maintain <strong>GIS databases, layers, and geospatial assets</strong></li><li>Create and update <strong>maps, dashboards, and visualizations</strong> for internal and external stakeholders</li><li>Support <strong>data integration and GIS workflows</strong> with other systems and platforms (ERP, CRM, CAD)</li><li>Collaborate with business units, planners, engineers, or environmental teams to understand GIS requirements</li><li>Apply <strong>data quality standards</strong> and ensure accuracy and consistency of geospatial information</li><li>Prepare <strong>technical reports, documentation, and presentations</strong> for stakeholders</li><li>Stay current on <strong>GIS technology trends, best practices, and software updates</strong></li></ul><p><br></p>
<p>A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing first-line technical support to end users while ensuring the effective tracking, inventory, deployment, and lifecycle management of IT assets within the organization. This dual-role position demands a strong focus on customer service, technical troubleshooting, and systematic asset oversight.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues.</li><li>Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs.</li><li>Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning).</li><li>Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses.</li><li>Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies.</li><li>Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance.</li><li>Generate reports on asset utilization, inventory status, and incidents as required.</li><li>Educate and assist end users on IT policies, software installations, and best practices for security and compliance.</li><li>Escalate complex technical issues to higher-level support or specialized teams as needed.</li></ul><p><br></p>
