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2 results for Technology And It in Bloomington, MN
- Minneapolis, MN
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
- 2026-03-31T00:00:00Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 17 - 20 USD / Hourly
- We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy.<br><br>Responsibilities:<br>• Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement.<br>• Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines.<br>• Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity.<br>• Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately.<br>• Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable.<br>• Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes.<br>• Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience.
- 2026-04-24T00:00:00Z