<p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and customer-focused Customer Service Representative to join a growing team. This role combines customer support, order processing, and administrative responsibilities in a professional office environment. The ideal candidate enjoys managing multiple priorities, providing excellent service, and ensuring accurate order coordination from start to finish.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process customer orders accurately and efficiently</li><li>Communicate with customers regarding order status, updates, and inquiries</li><li>Maintain records and enter information into company systems</li><li>Coordinate with internal teams to ensure timely order fulfillment</li><li>Provide professional customer support via phone and email</li><li>Perform administrative and data entry tasks as needed</li><li>Assist with general office support responsibilities</li><li>Maintain a high level of accuracy and attention to detail</li></ul><p><br></p>
<p>We are looking for a Systems Engineer Specialist to support and strengthen a complex technology environment. This role focuses on infrastructure reliability, network security, Microsoft 365 administration, and cloud-connected systems while helping ensure strong operational performance across the organization. The ideal candidate brings hands-on systems administration experience, sound troubleshooting ability, and a proactive approach to improving resilience, security, and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day health of core infrastructure, including Windows servers, network hardware, firewall platforms, and related system components, while applying updates and configuration changes as needed.</p><p>• Safeguard the environment by administering security controls, reviewing firewall activity, and maintaining protections such as antivirus, malware defense, intrusion prevention, and wireless security measures.</p><p>• Perform Hyper-V administration and continuity validation activities, including failover exercises and readiness checks that support disaster recovery objectives.</p><p>• Track performance across systems, applications, cloud services, and network resources, and build meaningful alerts, dashboards, and reports to improve visibility and response times.</p><p>• Manage Microsoft 365 technologies such as Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, and Entra ID with an emphasis on security, usability, and service reliability.</p><p>• Support Azure-based and hybrid infrastructure by assisting with cloud workloads, identity synchronization, and connected services that enable secure operations across on-premises and cloud environments.</p><p>• Administer identity and access processes, including account lifecycle controls, device enrollment, conditional access policies, access reviews, and role-based permissions.</p><p>• Maintain backup and recovery operations through routine validation, restoration testing, retention oversight, and participation in disaster recovery and business continuity planning.</p><p>• Create and update technical standards, system documentation, architecture records, and operational procedures while contributing to assigned technology initiatives and broader IT support needs.</p>