<p>We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.</p><p>• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.</p><p>• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.</p><p>• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.</p><p>• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.</p><p>• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.</p><p>• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.</p>
<p>We are seeking an experienced International Trade Specialist to support global import/export operations and ensure compliance with international trade regulations. This role will be responsible for managing trade compliance activities, tariff classifications, customs documentation, import/export transactions, and regulatory reporting. The ideal candidate will serve as a subject matter expert on trade regulations, tariffs, customs requirements, and global logistics while partnering cross-functionally to mitigate compliance risk and support business operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Determine product tariff and export classifications under U.S. and international trade rules, and maintain accurate classification data within company records.</p><p>• Review import and export documentation for completeness and accuracy to support timely customs clearance and regulatory reporting.</p><p>• Manage supplier outreach related to trade program participation and prepare certificates of origin and other required supporting documents.</p><p>• Coordinate cross-border movements of equipment and materials, ensuring each transaction meets legal and procedural requirements.</p><p>• Exercise independent judgment to investigate proposed shipments, confirm compliance, and halt activity when regulatory concerns are identified.</p><p>• Perform risk-based reviews of trade transactions, identify compliance gaps, and recommend corrective actions to reduce exposure.</p><p>• Conduct internal audits and assessments to evaluate adherence to import and export regulations and improve control effectiveness.</p><p>• Develop and deliver training, guidance, and compliance support to departments responsible for trade-related procedures and work instructions.</p><p>• Monitor regulatory developments, interpret changes in trade laws, and advise stakeholders on potential business impact.</p><p>• Contribute to special projects involving international trade operations, process improvement, and compliance initiatives.</p>
<p>We are seeking an office Operations Coordinator to join our team. The ideal candidate will be organized, detail-oriented, and possess strong computer literacy skills. Experience in order entry and office management is a plus. </p><p><br></p><p>**Responsibilities:**</p><p>- Facilitating cross-channel feedback from customers and employees to management and executive teams</p><p>- Working with team leaders, managers and department heads to learn departmental needs and goals</p><p>- Ensuring that all activities conform to local, federal, industry and company standards</p><p>- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made</p><p>- Identifying and resolving any problems in the production process</p><p>- Designing and maintaining clear operational guides to ensure consistency of operations</p><p>- Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization</p><p>- Collaborating with management and executives to set departmental and organization-wide goals</p><p>- Manage and coordinate daily operational functions</p><p>- Handle order entry and processing</p><p>- Maintain organized files and documentation</p><p>- Assist with calendar management and scheduling</p><p>- Support office management tasks</p><p>- Provide administrative support to the team</p><p>-Help with high volume recruitment of entry level positions</p>