We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This position is ideal for individuals passionate about delivering exceptional service in the healthcare industry while managing multiple priorities effectively. You will play a vital role in ensuring patients and case managers receive accurate and timely support, contributing to the overall success of our organization.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, responding to inquiries and resolving concerns promptly.<br>• Accurately enter orders into the system, maintaining attention to detail and ensuring data integrity.<br>• Follow up on pending orders, addressing any delays or issues to ensure smooth processing.<br>• Review fee schedules to verify benefit eligibility and provide accurate information to clients.<br>• Submit and process insurance authorizations, ensuring compliance with necessary guidelines.<br>• Collaborate with management to identify opportunities for skill development and career advancement.<br>• Utilize customer service software and electronic medical records to manage client information efficiently.<br>• Apply basic medical terminology to effectively communicate and support client needs.<br>• Prioritize tasks effectively while balancing competing responsibilities in a fast-paced environment.
<p>We are looking for a detail-oriented Medical Receptionist to join our team in Minneapolis, Minnesota on a part-time basis. As a Patient Care Coordinator, you will play a pivotal role in ensuring a seamless experience for patients while supporting clinic operations. This is a Contract position within the healthcare industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and check in patients for clinic and radiology appointments, ensuring a friendly and efficient experience.</p><p>• Provide clear instructions to patients regarding required forms and documentation.</p><p>• Collect and verify demographic and insurance information, entering details accurately into the NextGen system for billing purposes.</p><p>• Process patient payments, including co-pays, swiftly and accurately.</p><p>• Prepare daily charts for scheduled appointments to maintain efficient clinic operations.</p><p>• Assist patients in scheduling follow-up appointments and provide guidance on the patient portal.</p><p>• Coordinate interpreter services for patients requiring language assistance.</p><p>• Update and maintain the provider database within NextGen to ensure accurate tracking of referring providers.</p><p>• Keep the front office area tidy and organized, including restocking supplies and maintaining a welcoming environment.</p><p>• Collaborate with clinic staff to support smooth workflows and continuity of care for patients.</p>
<p>We are looking for a dedicated Data Entry Clerk to join our client at their different site locations across the Minnesota metro. This long-term contract to hire position involves performing accurate research and efficient data entry tasks. Responsibilities:</p><ul><li>Accurately input and update data into electronic systems and databases.</li><li>Conduct manual and computer-based research to gather relevant information.</li><li>Process and organize data with precision, ensuring compliance with established procedures.</li><li>Generate detailed reports based on collected and processed data.</li><li>Maintain the integrity of electronic records by performing regular reviews and updates.</li><li>Collaborate with team members to ensure smooth task completion.</li><li>Adhere to confidentiality protocols while handling sensitive information.</li><li>Communicate effectively to clarify instructions and resolve any data discrepancies.</li></ul>
<p><strong>Clinical Appeals Representative (Contract — Fully Remote)</strong></p><p>We’re seeking a detail-oriented <strong>Clinical Appeals Representative</strong> to join our team on a contract basis. In this role, you will support key health insurance operations by managing documentation, coordinating with providers, and ensuring appeals and grievances are processed accurately and on time. This is a fully remote opportunity to make a meaningful impact in the healthcare industry while working with a collaborative and mission-driven team.</p><p>W<strong>Key Responsibilities</strong></p><ul><li>Maintain accurate, organized, and up-to-date documentation within designated databases.</li><li>Coordinate with healthcare providers and external partners to obtain required medical records and supporting documentation.</li><li>Process appeals and grievances within established Health Plan timelines (24 hours to 10 days depending on request type).</li><li>Communicate clearly and professionally with all stakeholders to ensure transparency and resolution.</li><li>Support the team in reviewing and resolving complex appeals and grievances.</li><li>Monitor progress, identify bottlenecks, and escalate issues as needed to maintain regulatory compliance.</li><li>Adhere to company policies and procedures while handling confidential medical information.</li><li>Collaborate with team members to drive process improvements and enhance operational efficiency</li></ul>
<p>Are you detail-oriented, organized, and looking for a flexible, project-based opportunity? Our company is seeking a Data Entry Specialist to support a short-term project involving the accurate input, management, and verification of large volumes of data.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Enter and update information into digital systems with precision and attention to detail.</li><li>Verify data for accuracy and completeness.</li><li>Maintain confidentiality of sensitive information.</li><li>Collaborate with team members to ensure project deadlines are met.</li><li>Perform regular audits to ensure high data integrity.</li></ul>
We are looking for an Onsite Chart Retrieval Specialist to join our team in Eden Prairie, Minnesota, for a long-term contract position. In this role, you will play a vital part in supporting healthcare operations by ensuring the efficient retrieval and handling of medical charts. This opportunity is ideal for individuals who thrive in a collaborative environment and are passionate about delivering excellent customer service within the health insurance industry.<br><br>Responsibilities:<br>• Coordinate and execute the retrieval of medical charts from healthcare facilities, ensuring compliance with established protocols.<br>• Communicate effectively with healthcare providers and staff to facilitate chart requests and updates.<br>• Utilize video tools and technology to support remote chart retrieval processes.<br>• Ensure accuracy and confidentiality of patient records during retrieval and transfer.<br>• Maintain detailed documentation of retrieval activities and report progress to management.<br>• Collaborate with team members and other departments to resolve issues related to chart retrieval.<br>• Adhere to all guidelines and regulations related to healthcare information and patient privacy.<br>• Monitor and analyze data using R Code to identify trends and improve operational efficiency.<br>• Provide exceptional customer service to healthcare providers and internal teams.<br>• Support continuous improvement initiatives to streamline chart retrieval processes.
