We are looking for a talented Marketing Specialist to join our team in Edina, Minnesota. This contract-to-permanent position offers an exciting opportunity to contribute to various marketing initiatives within the financial transaction processing industry. The ideal candidate will bring creativity, strong writing skills, and technical expertise to support marketing campaigns and sales activities.<br><br>Responsibilities:<br>• Create compelling proposals and marketing materials tailored to target audiences.<br>• Design engaging presentations using PowerPoint to support sales and marketing efforts.<br>• Develop and refine technical content for marketing campaigns and collateral.<br>• Collaborate with the sales team to provide event support, ensuring successful execution.<br>• Manage email campaigns and digital marketing activities to drive engagement and conversions.<br>• Coordinate and execute marketing campaigns across various platforms.<br>• Leverage Adobe Creative Cloud tools to produce high-quality visual content.<br>• Track and analyze marketing performance metrics to optimize strategies.<br>• Assist in brainstorming and implementing innovative marketing initiatives.<br>• Maintain consistency in branding and messaging across all marketing channels.
We are looking for a skilled Marketing Specialist to join our team on a long-term contract basis in Bloomington, Minnesota. In this role, you will focus on executing marketing strategies, managing digital campaigns, and analyzing data to drive impactful results. The ideal candidate will bring expertise in both traditional and digital marketing, along with a creative approach to content development and communications.<br><br>Responsibilities:<br>• Implement marketing strategies that align with organizational goals and drive engagement.<br>• Monitor and analyze data to track the effectiveness of campaigns and identify areas for improvement.<br>• Develop and manage marketing collateral, ensuring high-quality and brand consistency.<br>• Oversee the execution of digital marketing initiatives, including content editing and social media management.<br>• Manage multiple digital channels, ensuring timely updates and optimized performance.<br>• Plan and execute targeted email campaigns to reach specific audiences.<br>• Leverage Google Ads and AdWords to enhance online visibility and drive traffic.<br>• Utilize Google Analytics to measure campaign success and generate actionable insights.<br>• Collaborate with internal teams to coordinate marketing communications and strategies.
<p>We are looking for a dynamic Talent Marketing Specialist to join our team in Arden Hills, Minnesota. This role is a fantastic opportunity for a creative, detail-oriented individual to lead impactful marketing initiatives across the full talent lifecycle, from candidate attraction to employee engagement. This is a long-term contract position, offering the chance to collaborate with cross-functional teams and influence key moments throughout the employee journey.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage the company's career site to ensure an engaging and seamless candidate experience.</p><p>• Design and implement data-driven marketing campaigns, including written, visual, and video content, to attract and convert candidates.</p><p>• Coordinate the creation and delivery of digital assets for talent marketing across multiple channels, ensuring adherence to brand standards.</p><p>• Lead targeted campaigns on social media and other platforms to attract high-priority candidate groups.</p><p>• Craft strategic communication materials to enhance employee experiences during key milestones, such as onboarding and career development.</p><p>• Partner with internal teams and external vendors to ensure smooth execution of marketing initiatives.</p><p>• Provide copywriting and editorial support for various HR-related communications, including announcements and newsletters.</p><p>• Elevate internal HR communications by promoting engagement and alignment through consistent messaging.</p><p>• Collaborate with the Talent Marketing Manager to support broader talent marketing strategies and initiatives.</p><p>• Identify opportunities for process improvements to enhance marketing efficiency and effectiveness.</p>
We are looking for a detail-oriented Talent Marketing Consultant to join our team on a long-term contract basis. In this hybrid role, based in Arden Hills, Minnesota, you will play a pivotal part in shaping marketing strategies and communications throughout the talent lifecycle. This position offers an exciting opportunity to influence candidate engagement and employee experiences through innovative marketing solutions.<br><br>Responsibilities:<br>• Manage and optimize the career site to deliver a seamless and engaging candidate experience.<br>• Develop strategic marketing campaigns, including written, visual, and video content, to enhance candidate engagement and conversion.<br>• Coordinate the creation and delivery of digital and creative assets across various channels while ensuring brand consistency.<br>• Design and execute targeted campaigns to attract high-priority candidate groups through social media and other platforms.<br>• Craft impactful communications for key moments in the employee lifecycle, such as onboarding and internal career movements.<br>• Collaborate with cross-functional teams, including external vendors, to ensure successful project execution.<br>• Support the Talent Marketing Manager with high-quality copywriting for HR announcements and marketing initiatives.<br>• Elevate internal HR communications to promote alignment and engagement within the team.<br>• Drive process improvements and innovative solutions to enhance marketing effectiveness.
<p>We are seeking an organized and efficient Client Services Coordinator to join our client’s team in St. Louis Park, MN. This long-term contract role provides essential support to a high-performing commercial real estate brokerage team, where accuracy, professionalism, and attention to detail are critical. The ideal candidate will manage core administrative responsibilities, coordinate documentation, and project tasks, and contribute to marketing and client-facing deliverables. This position plays a key role in ensuring seamless day-to-day operations and delivering exceptional service to both internal teams and external clients. </p><p><strong>Administration </strong></p><p>• Provide comprehensive administrative support, including preparing expense reports and coordinating travel arrangements. </p><p>• Schedule and coordinate meetings, appointments, and team activities.</p><p> • Manage multiple tasks and projects simultaneously for various team members.</p><p> • Maintain and manage databases across multiple target populations.</p><p> • Prioritize, track, and follow through on key action items.</p><p> • Support general office operations including file management, distributing marketing materials, maintaining office organization, processing invoices, and drafting correspondence. </p><p>• Provide reception coverage and assist with answering incoming calls as needed. </p><p><strong>Marketing Support </strong></p><p>• Assist in executing marketing campaigns, including scheduling, maintaining mailing lists, and generating campaign reports. </p><p>• Prepare business content for proposals, presentations, and digital platforms. </p><p>• Create presentation materials such as charts, graphs, and Excel worksheets. </p><p>• Write and edit documents with attention to grammar, clarity, and detail oriented layout. </p><p>• Conduct competitor research and compile market data. </p><p><strong>Client Support </strong></p><p>• Liaise with clients to coordinate information, schedule meetings, and collect required documentation. </p><p>• Support a variety of client-related requests and ensure timely follow-up. </p><p>• Perform additional duties and special projects as assigned.</p>
We are looking for a creative and detail-oriented Social Media Specialist to join our team in Minneapolis, Minnesota. In this role, you will oversee the development and implementation of social media strategies while ensuring brand consistency across all platforms. Your expertise will be instrumental in crafting engaging content that resonates with our audience and supports marketing initiatives.<br><br>Responsibilities:<br>• Develop and execute social media strategies to enhance brand visibility and engagement.<br>• Create, edit, and schedule compelling content for various social media platforms.<br>• Manage and maintain social media calendars to ensure timely and consistent posting.<br>• Update and monitor website content to align with brand and marketing goals.<br>• Coordinate internal and external communications to ensure brand messaging is cohesive.<br>• Collaborate with marketing partners to support joint campaigns and initiatives.<br>• Adhere to established brand guidelines in all content creation and communication efforts.<br>• Analyze social media performance metrics and provide actionable insights to optimize campaigns.<br>• Stay informed on industry trends and emerging platforms to keep strategies innovative.
<p><strong>Supply Chain Business Analyst (Contract)</strong></p><p><strong>Location: </strong>Minneapolis, MN (remote potential) </p><p><strong>Contract Length:</strong> 52 weeks</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Supply Chain Business Analyst</strong> who thrives in a fast-paced, data‑driven environment. In this role, you will focus on life‑cycle management activities, inventory transfers, and asset placement across multiple product lines. You will work cross‑functionally with Field Inventory, Marketing, Sales, Demand Planning, and Operations to streamline inventory usage and ensure accurate representation of assets within ERP systems.</p><p>This position requires a strategic mindset, strong analytical abilities, and a passion for optimizing supply chain performance. Over time, the role will expand to support activities across both legacy systems and product portfolios.</p><p><br></p><p><strong>Who You Are</strong></p><p><strong>Strategic Thinker:</strong> You enjoy analyzing data and trends to support forecasting, planning, budgeting, and reporting.</p><p><strong>Data Manager:</strong> You excel at compiling, organizing, and consolidating large volumes of data.</p><p><strong>Analytical Problem Solver:</strong> You go beyond addressing symptoms to identify root causes, evaluate solutions, and recommend improvements that prevent future issues.</p><p><br></p><p><strong>What You Will Do</strong></p><ul><li>Manage life cycle activities, including inventory transfers and product transitions.</li><li>Build collaborative relationships with branches, hubs, and sales representatives to coordinate retrieval of end-of-life products.</li><li>Evaluate cannibalization patterns between existing product lines and new system introductions, anticipating shifts in inventory usage.</li><li>Partner with Field Inventory teams to ensure accurate asset placement and clean-up of inventory records within ERP systems.</li><li>Work cross‑functionally with Marketing, Sales, Demand Planning, and Field Operations to improve customer service levels and support a more efficient, profitable supply chain.</li><li>Support product pullbacks and coordinate launch forecasts in collaboration with Demand Planning and Marketing.</li><li>Analyze, track, and communicate kit movement, targeting, and related supply chain activities.</li><li>Provide data-driven recommendations to support better supply chain decision-making.</li><li>Prepare analytical updates and progress reports for use in scheduled business reviews.</li><li>Highlight slow-moving inventory, incomplete transfers, and current field placements.</li><li>Partner with regional and field offices to source underutilized assets.</li><li>Review inventory turns and recommend adjustments to stock levels.</li><li>Supply leadership with data to support or deny requests for par level changes and expired product replacements.</li></ul>
<p>Paid Social Strategy & Execution </p><p>● Own the development, execution, and optimization of paid social campaigns across Meta, TikTok, Pinterest, LinkedIn, Snapchat, and more </p><p>● Build tactical media plans including segmentation, budget allocation, flighting, testing, and performance measurement </p><p>● Manage daily pacing, budget tracking, and audience performance—making real-time adjustments to maximize results </p><p>● Analyze campaign data to surface insights and drive continuous improvement </p><p>● Translate performance into clear, actionable reporting for internal and client-facing updates Creator, Influencer, and Affiliate Support </p><p>● Activate paid campaigns in collaboration with influencers, creators, and affiliate partners </p><p>● Whitelist creator content on Meta and TikTok to extend reach and impact </p><p>● Partner with internal teams to align paid, content, and influencer efforts </p><p>● Weigh in on briefs, assets, and creative strategy to drive performance across formats Innovation & Platform Leadership </p><p>● Test new ad formats, beta tools, and platform-first features as they roll out </p><p>● Stay sharp on platform shifts, privacy policy changes, and new creative trends </p><p>● Collaborate cross-functionally to bring breakthrough concepts to life </p><p>● Shape our agency’s POV on what’s next in paid social, influencer marketing, and the broader creator economy</p>
We are looking for a motivated and adaptable Sales Assistant to join our team in Minneapolis, Minnesota. This Contract-to-permanent position offers the opportunity to work closely with the owner to support sales, marketing, and daily business operations. The ideal candidate thrives in a dynamic environment and is eager to take on diverse responsibilities while delivering exceptional client service.<br><br>Responsibilities:<br>• Conduct research on potential clients and initiate outreach through cold calls and follow-ups.<br>• Maintain strong relationships with existing clients to ensure ongoing satisfaction and business growth.<br>• Manage the owner's calendar, coordinate appointments, and oversee scheduling needs.<br>• Support sales efforts by managing leads, tracking pipelines, and preparing presentations.<br>• Handle customer interactions in the showroom, providing information about products and services and scheduling meetings.<br>• Coordinate project timelines and deliverables with suppliers and contractors for construction and custom builds.<br>• Assist in project management tasks related to design and construction projects.<br>• Develop and implement marketing initiatives to expand brand presence in new markets.<br>• Provide exceptional customer service to all clients, ensuring a positive experience.<br>• Adapt to changing priorities and tasks while maintaining a high level of productivity.
We are looking for an experienced Senior Product Manager to lead the development and lifecycle management of innovative hardware and software solutions. In this role, you will be responsible for defining the strategic vision for critical product lines while coordinating cross-functional teams to ensure successful execution. If you're passionate about creating market-leading products and thrive in a dynamic environment, we want to hear from you.<br><br>Responsibilities:<br>• Conduct in-depth market research to identify industry trends, competitive landscapes, and emerging technologies.<br>• Collaborate with sales, marketing, and business development to uncover customer needs and whitespace opportunities.<br>• Develop and maintain a clear product vision and roadmap aligned with organizational goals and market demands.<br>• Lead all phases of the product lifecycle, including concept development, design, testing, launch, and growth.<br>• Define and prioritize product requirements, ensuring alignment with customer value and technical feasibility.<br>• Coordinate cross-functional teams, including engineering, design, operations, and supply chain, to deliver high-quality products.<br>• Manage project budgets, schedules, and scope to ensure on-time delivery within cost targets.<br>• Oversee compliance, certification, and quality assurance processes for hardware and software products.<br>• Create go-to-market strategies and collaborate with commercialization teams to drive product adoption.<br>• Monitor product performance post-launch, leveraging customer feedback and data to identify opportunities for improvement.
<p>We are looking for a dedicated Contract Administrator to join our client's team in Ramsey, Minnesota. In this long-term contract position, you will oversee and manage the entire lifecycle of contracts, ensuring accuracy and compliance while collaborating with multiple departments. This role requires someone with strong attention to detail who thrives in a dynamic environment and is capable of driving process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Manage the complete lifecycle of contracts, including creation, execution, and renewal, ensuring all documentation meets company standards.</p><p>• Utilize specialized tools such as Service Cloud to track and resolve contract-related inquiries efficiently.</p><p>• Collaborate with cross-functional teams, including Pricing, IT, and Customer Service, to streamline contract administration processes.</p><p>• Act as a subject matter expert for internal systems, providing insights and guidance on contract changes and implementation.</p><p>• Identify areas for process improvement and develop solutions to enhance contract management efficiency.</p><p>• Maintain updated tracking systems to ensure accurate record-keeping and reporting of contract statuses.</p><p>• Provide training and support to team members, assisting with onboarding and ensuring understanding of contract procedures.</p><p>• Ensure compliance with company policies and procedures throughout contract administration.</p><p>• Respond to stakeholder inquiries in a timely and thorough manner, delivering excellent customer service.</p><p>• Participate in team meetings to share feedback and contribute to continuous improvement initiatives.</p>
We are looking for an experienced Data Scientist to join our team in Bloomington, Minnesota. In this long-term contract position, you will leverage your expertise in machine learning and data science to deliver impactful solutions that drive business growth. This role involves blending technical proficiency with strategic thinking to design and implement predictive models, while also serving as a key collaborator with stakeholders across the organization.<br><br>Responsibilities:<br>• Develop and execute machine learning experiments tailored to marketing and sales use cases.<br>• Translate business objectives into actionable data science problems and deliver solutions that create measurable impact.<br>• Collaborate with leadership and stakeholders to articulate and simplify the outputs of machine learning models for non-technical audiences.<br>• Oversee the lifecycle of data science projects using tools such as Google Cloud Vertex AI.<br>• Create reusable data models and pipelines, leveraging dbt to support scalable platform architecture.<br>• Advocate for the adoption of data science practices, showcasing the potential and value of AI-driven insights.<br>• Monitor model performance and optimize data usage to balance accuracy and operational costs within the Google Cloud environment.
We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. This is a contract-to-permanent position within the printing and publishing industry, offering an opportunity to contribute to customer satisfaction and retention. The ideal candidate will thrive in a fast-paced environment, delivering exceptional service and ensuring customer needs are met efficiently and professionally.<br><br>Responsibilities:<br>• Address customer inquiries regarding home delivery, digital products, website support, and subscriptions with professionalism and efficiency.<br>• Route customers to the appropriate departments or teams when necessary, ensuring seamless communication.<br>• Conduct outbound calls to provide updates on account statuses or subscription auto-renew details.<br>• Collaborate with internal teams, including support and marketing, to promote customer and product satisfaction.<br>• Strive to achieve individual and team goals for call handling and customer retention.<br>• Adhere to established communication protocols, policies, and procedures during every customer interaction.<br>• Maintain a customer-first approach in all tasks and responsibilities.
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
Robert Half is looking for experience in Salesforce professionals at both the administration and engineer level who are local to the Twin Cities (Minneapolis, St. Paul and surrounding metro). We have had a large number of Salesforce requests from clients in the past few months with that trend continuing. If you have hands on, in production experience around specifically sales, service and/or marketing cloud we'd love to connect!
<p>Digital Experience Specialist</p><p>6 month contract to hire position</p><p>Hybrid role with 3 days onsite, two days remote</p><p>Mid-level position with opportunity to convert to full time employment and professional growth</p><p><br></p><p>We are seeking a Digital Experience Specialist to optimize the user experience of member and employer digital portals through data-driven content strategy, UX best practices, and strong technical execution. This role blends UX writing, content design, and user research to transform complex information into intuitive, accessible digital experiences that measurably improve engagement, task completion, and satisfaction. This position partners closely with product, brand, analytics, compliance, and technology teams to ensure content is accurate, compliant, and user-first.</p><p><br></p><p>Key Responsibilities</p><p>Content Strategy & User-Centered Design</p><ul><li>Conduct content audits and user journey mapping to identify gaps, redundancies, and optimization opportunities</li><li>Analyze user behavior data (heatmaps, click paths, session recordings) to inform content structure, placement, and format</li><li>Apply information architecture principles to improve findability and align content to user mental models</li><li>Design clear content hierarchies that prioritize user tasks and reduce cognitive load</li><li>Help define when content should live within internal portals versus external or vendor sites</li></ul><p>Technical Content Optimization</p><ul><li>Apply UX writing best practices including progressive disclosure, microcopy, contextual help, and clear calls to action</li><li>Ensure content is mobile-responsive, performant, and compliant with WCAG 2.1 AA accessibility standards</li><li>Apply SEO fundamentals to improve discoverability within portal environments</li></ul><p>User Research & Testing</p><ul><li>Independently configure and run usability testing (e.g., UserTesting), analyze results, and present insights to stakeholders</li><li>Translate qualitative and quantitative research into actionable content improvements</li><li>Run A/B tests on content variations such as headlines, CTAs, and layouts</li><li>Monitor analytics dashboards (Google Analytics, Hotjar, etc.) and make data-backed optimization recommendations</li></ul><p>Content Development & Governance</p><ul><li>Review, edit, and maintain digital content that balances compliance requirements with user needs</li><li>Translate complex information into plain language, scannable layouts, and visual hierarchies</li><li>Create low-fidelity content prototypes prior to copy development</li><li>Build scalable content templates and contribute to content design systems</li><li>Perform content QA in development environments, including validation of dynamic and audience-specific content</li><li>Manage annual content reviews, inventories, style guides, and version control</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with developers to ensure content and design work together seamlessly</li><li>Collaborate with product managers and subject matter experts to align content with user needs and business goals</li><li>Work with compliance and legal partners while advocating for user-first language</li><li>Support marketing and analytics teams with content that drives engagement and measurable outcomes</li></ul>
<p>We are seeking a results-driven <strong>Contract Recruiter</strong> to support full-cycle recruitment efforts for a variety of roles within our organization. The ideal candidate will have experience sourcing and screening candidates, coordinating interviews, and working closely with hiring managers to meet talent acquisition goals. This position is a great opportunity to join a collaborative team and make an immediate impact during a high-growth or transitional period.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage full-cycle recruiting across various departments, including intake meetings, sourcing, screening, interviewing, and offer negotiation.</li><li>Partner with hiring managers to understand role requirements and develop effective sourcing strategies.</li><li>Proactively source passive candidates using job boards, LinkedIn, networking, and other recruiting tools.</li><li>Ensure a positive candidate experience throughout the process, from initial contact to onboarding.</li><li>Track candidate activity and hiring metrics using the company’s applicant tracking system (ATS).</li><li>Maintain compliance with employment laws and internal hiring policies.</li><li>Assist with recruitment marketing initiatives, such as job postings and employer branding efforts.</li></ul><p><br></p>
<ul><li>We are looking for a skilled Web Developer to join our team on a long-term contract basis in the west metro. In this role, Resize, crop, and optimize image assets for multiple web and app placements across devices and screen densities (desktop, tablet, mobile).</li><li>Ensure correct resolution, aspect ratio, color profile, and file format for each platform and use case.</li><li>Perform detailed image quality control (QC) to verify visual accuracy, sharpness, consistency, and adherence to brand standards.</li><li>Validate assets against creative specs, placement requirements, and delivery checklists.</li><li>Optimize files for performance (file size, compression) without compromising visual quality.</li><li>Manage versioning and naming conventions to ensure clear asset tracking and handoff.</li><li>Collaborate with designers, developers, and marketing teams to troubleshoot asset issues and ensure smooth deployment.</li><li>Support updates, re-exports, and last-minute changes under tight deadlines.</li></ul><p><br></p>
We are looking for a dynamic and results-oriented Business Development Officer to drive growth through strategic partnerships and innovative solutions. This role focuses on expanding business opportunities, fostering collaboration, and creating impactful strategies that support the organization's mission. The ideal candidate will excel in building relationships and leading initiatives that enhance community development and financial solutions.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities to support organizational growth and strategic objectives.<br>• Develop and maintain partnerships with key stakeholders, including community organizations, financial institutions, and investors.<br>• Lead initiatives to increase the flow of capital and resources, ensuring alignment with the organization's mission.<br>• Collaborate with internal teams to design and implement impactful programs and projects.<br>• Facilitate complex negotiations and agreements to secure funding and expand organizational reach.<br>• Conduct market research and analysis to identify trends and opportunities in community development finance.<br>• Create and execute strategies to enhance fundraising and grant-writing efforts.<br>• Represent the organization at industry events, conferences, and meetings to build visibility and connections.<br>• Manage multiple projects simultaneously, ensuring timely execution and measurable outcomes.<br>• Travel as needed to engage partners and support organizational goals.
<p>We are looking for a detail-oriented Pricing Analyst to join a team in Arden Hills, Minnesota. In this role, you will be responsible for analyzing and managing rebate contracts and administrative fees to ensure compliance and accuracy. This is a long-term contract position that offers the opportunity to collaborate across departments and contribute to critical business operations.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth analyses of customer rebate contracts to evaluate performance and compliance.</p><p>• Ensure timely processing, settlement, and payment of rebates and administrative fees.</p><p>• Collaborate with cross-functional teams to address questions related to contract language, setup, or customer requirements.</p><p>• Maintain a comprehensive understanding of contract terms to meet all obligations accurately and on schedule.</p><p>• Provide regular communications to customers regarding market share and rebate payments.</p><p>• Support the principal analyst by assisting with workload management and ad hoc requests.</p><p>• Utilize revenue management systems to manage reporting and payment processes efficiently.</p><p>• Identify opportunities for process optimization and implement improvements in administrative workflows.</p><p>• Monitor and resolve rebate or administrative fee issues by partnering with internal teams.</p><p>• Ensure data integrity and compliance by adhering to standard operating procedures and best practices.</p>
