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2 results for Help Desk Technician Ii in Bloomington, MN
- Edina, MN
- onsite
- Temporary / Contract
- 22 - 24 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution.</p><p><br></p><p>Responsibilities:</p><p>• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.</p><p>• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.</p><p>• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.</p><p>• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.</p><p>• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.</p><p>• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.</p><p>• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.</p><p>• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.</p>
- 2026-10-02T00:00:00Z
- St. Paul, MN
- onsite
- Temporary / Contract
- 63.3365 - 73.337 USD / Hourly
- <p>We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.</p><p>• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.</p><p>• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.</p><p>• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.</p><p>• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.</p><p>• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.</p><p>• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.</p><p>• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.</p>
- 2026-09-25T00:00:00Z