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3 results for Help Desk Support Manager in Bloomington, MN
- Eden Prairie, MN
- onsite
- Temporary / Contract
- 25 - 31 USD / Hourly
- <p>We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.</p><p>• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.</p><p>• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.</p><p>• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.</p><p>• Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency.</p><p>• Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues.</p><p>• Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels.</p><p>• Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment.</p>
- 2026-06-04T00:00:00Z
- Anoka, MN
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- <p>This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
- 2026-06-01T00:00:00Z
- Anoka, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
- 2026-05-27T00:00:00Z