Add your latest resume to match with open positions.
2 results for Help Desk Support Manager in Bloomington, MN
- Saint Paul, MN
- onsite
- Temporary to Hire
- 19.7885 - 22.913 USD / Hourly
- <p>I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at their corporate office in St. Paul, MN. </p><p>This person will be the first point of contact for all inbound IT support. You'll troubleshoot issues across Active Directory, VPN, email, remote access, hardware, and user accounts, while escalating more complex issues to Tier 2 and engineering teams. What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to improve call handling and support workflows. </p>
- 2026-08-19T00:00:00Z
- Plymouth, MN
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.</p><p>• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.</p><p>• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.</p><p>• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.</p><p>• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.</p><p>• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.</p><p>• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.</p><p>• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.</p>
- 2026-08-15T00:00:00Z