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2 results for Help Desk Support Manager in Bloomington, MN
- Minnetonka, MN
- remote
- Temporary / Contract
- 16.625 - 21 USD / Hourly
- <p>A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.</li><li>Provide support regarding products, services, account information, and general questions.</li><li>Deliver a positive customer experience through professional communication and problem-solving.</li><li>Maintain detailed documentation and follow through to resolution.</li><li>Navigate multiple systems and online tools while managing customer interactions.</li></ul><p><br></p>
- 2026-07-07T00:00:00Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 18 - 20 USD / Hourly
- <p><strong>Position Overview</strong></p><p>We are seeking customer-focused and tech-savvy individuals to join a fast-paced support team as a Technical Customer Support Representative. In this role, you will serve as the first point of contact for clients and advisors utilizing web-based tools and applications. This position combines technical troubleshooting with exceptional customer service, helping users navigate systems, resolve issues, and maximize their overall experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide exceptional support in a high-volume inbound call environment</li><li>Troubleshoot and resolve technical issues related to web-based applications and user accounts</li><li>Assist users with password resets, account access concerns, and system navigation questions</li><li>Educate customers on tools, processes, and best practices to improve usability</li><li>Accurately document customer interactions and resolutions within internal systems</li><li>Escalate complex issues to appropriate internal teams when necessary</li><li>Manage multiple priorities while maintaining service quality and response times</li><li>Stay current on system updates, enhancements, and internal processes</li></ul><p><br></p>
- 2026-07-20T00:00:00Z