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6 results for Help Desk in Bloomington, MN

Help Desk/Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment. Responsibilities: • Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency. • Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware. • Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution. • Assist users with software-related issues, account access needs, and common Microsoft environment support tasks. • Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity. • Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks. • Provide a white-glove customer service experience by communicating clearly and following through on reported issues. • Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
2026-06-16T00:00:00Z

Help Desk Analyst II

Eden Prairie, MN
onsite
Temporary / Contract
28 - 33 USD / Hourly
****100% onsite in Eden Prairie, MN**** Robert Half has a client looking for a Desktop II to join their small onsite desktop team in Eden Prairie, Minnesota. This role is for roughly 6-8 weeks coverage as this team of 3 will have 2 people on leave for that period of time. In this customer-facing role, you will deliver both in-person and remote technical assistance, helping users stay productive by resolving device, software, and access-related issues. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to managing requests in a fast-paced support environment. There are roughly 75 people onsite you'd support directly on tier 1 and 2 issues along with 1,500 global users that have a tier 1 help desk and certain issues the help desk can't resolve would be escalated to you for support.. Responsibilities:• Deliver frontline technical assistance for internal users by handling support requests, diagnosing issues, and resolving desktop, laptop, software, and mobile device problems through remote and onsite support.• Prepare and distribute end-user equipment such as computers and mobile devices, ensuring systems are configured correctly, required applications are installed, and devices are ready for business use.• Investigate and resolve problems involving Windows environments, Microsoft 365 applications, and other enterprise tools while escalating more complex matters to the appropriate technical teams when needed.• Maintain accurate records for incidents, service requests, actions taken, and final resolutions so ticket updates remain current and complete throughout the support lifecycle.• Track technology assets from assignment through return, refresh, and retirement, including staging returned equipment, securely clearing devices, and supporting inventory accuracy.• Support software compliance efforts by verifying licensing during deployment and routine support activities and identifying exceptions for follow-up.• Assist with endpoint administration tasks related to patching, antivirus coverage, and device management platforms by following established operational procedures.• Troubleshoot printers and other office peripherals and partner with network-focused teams when connectivity or infrastructure issues fall outside desktop support scope.• Contribute to team knowledge resources by creating and updating support documentation for recurring issues, common fixes, and standard processes. ANYONE INTERSTED IN THIS SHORT CONTRACT IN EDEN PRAIRIE SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 for more details.
2026-06-18T00:00:00Z

Call Center Specialist

Eden Prairie, MN
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a customer-focused and detail-oriented Call Center Specialist to support a team in Bloomington, Minnesota. This contract opportunity is ideal for someone who enjoys assisting customers, handling high call volumes, and contributing to a collaborative team environment. Responsibilities:Answer inbound calls and respond to customer inquiries in a timely mannerProvide accurate information regarding services, processes, and account detailsResolve customer concerns and escalate more complex issues as neededDocument call details and update records in internal systemsFollow established scripts and guidelines while maintaining a natural conversation flowPerform data entry and maintain accurate customer informationCollaborate with team members and other departments to support customer needsMeet performance metrics related to call quality, efficiency, and customer satisfactio
2026-06-05T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-06-19T00:00:00Z

Desktop Engineering Manager

Bayport, MN
onsite
Permanent / Full Time
140000 - 150000 USD / Yearly
We are looking for an experienced Desktop Engineering Manager to lead end-user computing and field support operations for a manufacturing organization in Bayport, Minnesota. This position oversees the strategy, delivery, and ongoing performance of desktop technologies across multiple sites, ensuring reliable, secure, and efficient device services for employees. The role combines people leadership with technical direction, with a strong focus on Microsoft-based environments, device lifecycle planning, and cross-functional collaboration. Responsibilities: • Direct the desktop engineering and field operations teams in building, deploying, and supporting enterprise Windows device environments across multiple locations. • Guide and develop team members through coaching, performance feedback, and skill-building initiatives that strengthen collaboration and technical capability. • Define and manage the roadmap for end-user hardware and operating systems, including sourcing decisions, vendor engagement, contract oversight, and refresh planning. • Lead device provisioning and endpoint management activities using Microsoft Intune and Microsoft Endpoint Configuration Manager to maintain consistent standards at scale. • Evaluate desktop and laptop platforms to ensure strong performance, compatibility, and reliability within the broader enterprise technology ecosystem. • Partner with infrastructure and cybersecurity teams to implement endpoint controls, compliance requirements, and secure operating practices. • Oversee operational processes for field support, documentation, standard procedures, and asset tracking to improve service quality and accountability. • Manage relationships with external suppliers and service partners, including negotiation, service performance monitoring, and issue resolution. • Communicate with business and IT stakeholders to align desktop services, priorities, and support models with organizational needs. • Provide after-hours leadership support when needed in a 24/7 operational environment, including occasional evening and weekend coverage.
2026-06-09T00:00:00Z