Add your latest resume to match with open positions.

4 results for Help Desk in Bloomington, MN

Desktop Support Analyst

Plymouth, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations. Responsibilities:• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.
2026-07-29T00:00:00Z

Call Center Specialist

Minneapolis, MN
onsite
Temporary / Contract
20 - 22 USD / Hourly
Position OverviewWe are seeking a dedicated and customer-focused Call Center Specialist to join our growing team. In this role, you will be the primary point of contact for customers, handling inbound and outbound calls while delivering exceptional service and support. The ideal candidate is a strong communicator who enjoys helping others, solving problems, and working in a fast-paced environment. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls professionally and efficiently.</li><li>Assist customers with account inquiries, orders, products, services, and general questions.</li><li>Resolve customer concerns and provide accurate information in a timely manner.</li><li>Document customer interactions and update records within company systems.</li><li>Research issues and escalate complex matters when necessary.</li><li>Maintain a positive and professional demeanor while providing outstanding customer service.</li><li>Meet established call center performance goals, including quality, productivity, and attendance standards.</li><li>Navigate multiple computer systems while managing customer interactions.</li><li>Collaborate with team members and leadership to ensure customer satisfaction.</li></ul>
2026-07-22T00:00:00Z

Technical Customer Support Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Position OverviewWe are seeking customer-focused and tech-savvy individuals to join a fast-paced support team as a Technical Customer Support Representative. In this role, you will serve as the first point of contact for clients and advisors utilizing web-based tools and applications. This position combines technical troubleshooting with exceptional customer service, helping users navigate systems, resolve issues, and maximize their overall experience. Key Responsibilities<ul><li>Provide exceptional support in a high-volume inbound call environment</li><li>Troubleshoot and resolve technical issues related to web-based applications and user accounts</li><li>Assist users with password resets, account access concerns, and system navigation questions</li><li>Educate customers on tools, processes, and best practices to improve usability</li><li>Accurately document customer interactions and resolutions within internal systems</li><li>Escalate complex issues to appropriate internal teams when necessary</li><li>Manage multiple priorities while maintaining service quality and response times</li><li>Stay current on system updates, enhancements, and internal processes</li></ul>
2026-07-20T00:00:00Z

On-Line Tool Support Professional

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for an On-Line Tool Support Specialist to join a customer service team supporting digital tools within the investment advisory industry. This is a long-term contract position designed for someone who enjoys helping clients and advisors navigate web-based applications while delivering clear, timely support. The role blends customer interaction, issue resolution, and product guidance in a fast-paced environment where strong communication and troubleshooting skills are essential. Responsibilities: • Guide clients and advisors on how to use online tools effectively, helping them understand processes, features, and self-service options. • Respond to questions about platform usage, policies, and procedures while addressing straightforward usability concerns. • Investigate a broad range of web-based technical issues, determine likely causes, and work toward timely resolution. • Partner with advanced support teams on more complex problems and serve as the communication link between users and technical specialists. • Track a high volume of support cases, prioritize requests appropriately, and provide regular updates on progress and recovery timelines. • Build practical knowledge of internal applications, support workflows, and related data to strengthen day-to-day troubleshooting. • Continuously expand expertise through training, peer collaboration, and hands-on learning to improve service quality and efficiency. • Monitor updates to online tools and support readiness for changes that may affect incoming service demand. • Work onsite during the training period and follow a hybrid schedule afterward based on business needs.
2026-07-29T00:00:00Z