<p><strong>IT Service Desk Analyst</strong></p><p><strong>Location: </strong>Minnetonka, MN</p><p><strong>Schedule</strong>: Tuesday - Thursday, 8am-4pm (22.5hr/wk)</p><p><br></p><p><strong>Ready to launch your IT career in a role that blends hands-on tech support with real impact?</strong> Join our solveIT team, where we don’t just fix problems—we empower people. As part of our Global Shared Services Organization, you’ll be the face of IT for employees across the enterprise, helping them stay productive and connected.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p><br></p><p>As an <strong>IT Service Desk Analyst</strong>, you’ll be the go-to expert for Level 1 support—primarily in person—at our headquarters. You’ll troubleshoot hardware, software, and AV issues, and deliver a top-tier customer experience with every interaction.</p><p><strong>Your day-to-day will include:</strong></p><ul><li>Supporting employees with laptop, software, and AV tech in conference rooms</li><li>Diagnosing and resolving incidents and service requests</li><li>Delivering friendly, client-focused customer service</li><li>Updating documentation and SOPs to reflect current practices</li><li>Monitoring escalations from external providers and ensuring timely resolution</li><li>Driving process improvements to reduce disruptions and enhance service quality</li><li>Meeting performance metrics that reflect service excellence</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong><em>Career Growth:</em></strong> Learn from experienced professionals and grow your technical and customer service skills</li><li><strong><em>Impact:</em></strong> Help employees stay productive and connected across the organization</li><li><strong><em>Innovation:</em></strong> Be part of a team that’s always looking for smarter, faster ways to solve problems</li><li><strong><em>Culture:</em></strong> Work in a collaborative, inclusive environment that values your ideas</li></ul>
<p>We are looking for a Front Desk Coordinator to join a team in Brooklyn Park, Minnesota. In this role, you will serve as the first point of contact for visitors, ensuring an attentive and welcoming experience. This is a long-term contract position where you will play a key role in supporting daily operations and assisting various city departments.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, providing a friendly and attentive first impression.</p><p>• Direct individuals to the appropriate departments or personnel based on their needs.</p><p>• Offer general information about city services, policies, and procedures.</p><p>• Handle utility bill payments, including processing both drop-box and walk-in payments.</p><p>• Manage scheduling for public conference rooms and city appointments.</p><p>• Update and maintain lobby information screens with relevant city updates.</p><p>• Assist with mailroom tasks, such as sorting mail and operating mailroom equipment.</p><p>• Address sensitive or complex inquiries by routing them to the appropriate staff members.</p><p>• Complete administrative tasks and projects for various city departments.</p>
<p>Are you an excellent communicator with a passion for helping others? Our company is seeking a skilled Call Center / Customer Service Representative for a project-based opportunity. You'll play a key role in providing outstanding service, resolving customer inquiries, and supporting our team’s strategic priorities for a defined project period.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer calls, emails, and chats with professionalism and empathy.</li><li>Resolve customer issues and support inquiries in a timely manner.</li><li>Accurately document interactions and update customer records.</li><li>Collaborate with team members to ensure consistent and high-quality service.</li><li>Meet established performance metrics and project deadlines.</li></ul>
<p><strong>Overview</strong></p><p>We are seeking a personable, detail-oriented Customer Contact Center Representative to join our member services team. In this role, you will be the first point of contact for members, delivering exceptional service and support across phone, email, and digital channels. This position plays a key role in fostering positive member relationships, resolving inquiries, and ensuring an outstanding service experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide prompt, professional assistance to members via phone, email, chat, and other communication channels.</li><li>Answer account-related questions, research issues, and resolve concerns efficiently.</li><li>Educate members on products, services, digital banking tools, and self-service options.</li><li>Document all interactions accurately in the CRM and core systems.</li><li>Assist members with transactions such as account inquiries, funds transfers, payment processing, and support.</li><li>Troubleshoot online and mobile access issues.</li><li>Process disputes, stop payments, balance inquiries, and general account maintenance requests.</li><li>Follow all compliance procedures, including identity verification and security protocols.</li><li>Investigate and resolve member issues with accuracy and urgency.</li><li>Escalate complex situations to leadership or specialized departments as appropriate.</li><li>Ensure timely follow-up and communication with members on outstanding issues.</li><li>Meet individual and team performance goals, including service quality, call metrics, and accuracy standards.</li><li>Support team members by sharing knowledge, best practices, and service insights.</li><li>Participate in ongoing training to stay current on products, system updates, and regulatory changes.</li></ul><p><br></p>
<p>Are you an organized, people-focused professional who thrives in a fast-paced environment? Our team is seeking a Front Desk Coordinator to serve as the welcoming face of our office, ensuring smooth daily operations and excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, guests, and staff with warmth and professionalism in person, by phone, and through email.</li><li>Manage high volumes of incoming calls and direct queries appropriately.</li><li>Coordinate appointments, meetings, and conference room scheduling.</li><li>Maintain a tidy and efficient front desk area, including handling mail, deliveries, and office supplies.</li><li>Support administrative tasks and collaborate with different departments as needed.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This position is ideal for individuals passionate about delivering exceptional service in the healthcare industry while managing multiple priorities effectively. You will play a vital role in ensuring patients and case managers receive accurate and timely support, contributing to the overall success of our organization.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, responding to inquiries and resolving concerns promptly.<br>• Accurately enter orders into the system, maintaining attention to detail and ensuring data integrity.<br>• Follow up on pending orders, addressing any delays or issues to ensure smooth processing.<br>• Review fee schedules to verify benefit eligibility and provide accurate information to clients.<br>• Submit and process insurance authorizations, ensuring compliance with necessary guidelines.<br>• Collaborate with management to identify opportunities for skill development and career advancement.<br>• Utilize customer service software and electronic medical records to manage client information efficiently.<br>• Apply basic medical terminology to effectively communicate and support client needs.<br>• Prioritize tasks effectively while balancing competing responsibilities in a fast-paced environment.
<p>We are looking for a Front Desk Coordinator to join our team in Eagan , Minnesota. This is a Contract to permanent position ideal for someone who enjoys creating a welcoming environment and providing excellent customer service. The selected candidate will manage front desk operations and assist with daily administrative tasks while maintaining a business casual appearance.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a friendly and detail-oriented experience.</p><p>• Manage incoming calls, direct inquiries, and provide information as needed.</p><p>• Maintain a clean and organized front desk area to uphold the detail-oriented appearance of the office.</p><p>• Coordinate office events and support day-to-day operations.</p><p>• Handle administrative tasks such as scheduling, filing, and data entry.</p><p>• Monitor office supplies and place orders when necessary.</p><p>• Ensure timely communication with tenants and resolve any issues or concerns.</p><p>• Work collaboratively with other team members to ensure smooth office operations.</p><p>• Utilize Microsoft Office tools to create documents, spreadsheets, and presentations.</p><p>• Provide customer service support to tenants and visitors, addressing inquiries promptly.</p>
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>Are you a personable, organized professional with prior healthcare experience? Join our team as a Medical Receptionist, where you’ll play a vital role in delivering excellent patient care and supporting medical staff in a dynamic clinical setting.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li>Greeting and checking in patients with professionalism and empathy</li><li>Answering phones, scheduling appointments, and managing calendars</li><li>Verifying insurance and processing patient paperwork</li><li>Handling confidential information and maintaining accurate medical records</li><li>Coordinating patient flow and assisting with general office duties</li></ul><p><br></p>
<p>Are you passionate about helping others and providing exceptional service? Our team is seeking a Customer Service Representative to join our dynamic organization. In this role, you will serve as the first point of contact for customers, ensuring their questions are resolved quickly and professionally while delivering a seamless, connected customer experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound AND outbound calls, emails, and chats from customers, addressing inquiries and resolving issues efficiently. (Volume can exceed 300+ calls per day) </li><li>Provide information about products and services and assist with account management.</li><li>Document all customer interactions and escalate complex issues as needed.</li><li>Collaborate with internal teams to track and resolve outstanding concerns.</li><li>Uphold high customer satisfaction standards and contribute to our positive work environment.</li></ul>
<p>We are looking for a detail-oriented Administrative Assistant to join our client during their busy season. This is a contract position through April, offering an excellent opportunity to contribute to a dynamic organization. The ideal candidate will play a vital role in managing front desk operations and supporting administrative tasks with precision and efficiency. Responsibilities:</p><ul><li>Serve as the primary point of contact at the front desk, welcoming visitors and handling inquiries.</li><li>Organize and scan physical documents into electronic filing systems for easy access and record-keeping.</li><li>Coordinate and schedule appointments, ensuring seamless calendar management.</li><li>Manage incoming calls and direct them to the appropriate departments.</li><li>Assist with processing and organizing of forms and documentation.</li><li>Maintain office supplies inventory and ensure the workspace is well-stocked.</li><li>Support the team with general administrative tasks, including data entry and file management.</li><li>Collaborate with team members to uphold efficient office operations.</li></ul>
We are looking for a dedicated and detail-oriented Customer Service Lead to join our team in Woodbury, Minnesota. In this Contract to permanent position, you will play a pivotal role in ensuring our customers receive exceptional service by managing inquiries, handling returns, and maintaining customer satisfaction. This is an excellent opportunity for an individual with strong organizational and communication skills to thrive in a fast-paced, customer-focused environment.<br><br>Responsibilities:<br>• Provide prompt and attentive responses to customer inquiries, ensuring a high level of satisfaction.<br>• Process product returns and warranty claims efficiently and accurately.<br>• Oversee and manage marketplace feedback, addressing escalations and claims as needed.<br>• Collaborate with the Event Coordinator to manage calendars, schedule events, and coordinate customer communications.<br>• Administer Return Merchandise Authorizations (RMAs), including issuing authorization numbers, tracking returned items, and ensuring replacements or refunds are processed correctly.<br>• Maintain both physical and digital issue tracking systems to monitor data and identify trends in customer concerns.<br>• Analyze customer feedback and return patterns to identify opportunities for improved processes.<br>• Proactively suggest and implement strategies to enhance team efficiency and customer service delivery.<br>• Ensure smooth execution of warranty and return processes, maintaining clear and effective communication with all stakeholders.
We are looking for a detail-oriented and reliable Administrative Assistant to join our team in Minneapolis, Minnesota. This is a Contract position within a non-profit organization dedicated to closing the achievement gap and addressing multigenerational poverty through education. The role involves providing comprehensive administrative support while ensuring smooth front desk operations and assisting HR and Development teams.<br><br>Responsibilities:<br>• Welcome visitors and direct them to the appropriate person or office while maintaining an organized and tidy reception area.<br>• Manage incoming and outgoing mail and packages, ensuring timely distribution and accurate documentation.<br>• Order office supplies and monitor inventory to ensure the workspace remains well-stocked and functional.<br>• Assist with maintaining building security by monitoring access, overseeing logbooks, and supporting safety procedures.<br>• Schedule and coordinate meetings, including updating calendars and ensuring meeting spaces are prepared.<br>• Support HR initiatives by handling employee records, coordinating recruitment processes, and assisting with onboarding and orientation tasks.<br>• Assist with Development team operations by processing donations, maintaining donor databases, and generating gift acknowledgments.<br>• Record meeting minutes, action items, and outcomes, ensuring follow-ups are well-documented and communicated.<br>• Operate technology for virtual meetings, including platforms like Zoom, and troubleshoot any issues that arise.<br>• Collaborate on multiple projects simultaneously, ensuring deadlines are met and priorities are managed effectively.
<p>We are looking for a detail-oriented and success-driven Receptionist to join our client on a contract basis in the south metro, Minnesota area. In this role, you will be the first point of contact for visitors and students, ensuring a welcoming and organized environment. This position offers an excellent opportunity to showcase strong communication and administrative skills. The schedule is Monday – Thursday from 1:15-9:15 PM and Saturday from 8:45 AM – 3:15 PM. Responsibilities:</p><ul><li>Warmly greet visitors, students, and guests upon arrival, ensuring they feel welcomed.</li><li>Provide clear directions and information about room locations, including restrooms, auditorium, classrooms, and studios.</li><li>Manage incoming phone calls using a multi-line phone system, offering prompt and courteous assistance.</li><li>Handle email correspondence efficiently, responding to inquiries and forwarding messages as necessary.</li><li>Perform data entry tasks with accuracy and attention to detail.</li><li>Organize and maintain files and records to ensure easy access and retrieval.</li><li>Schedule appointments and coordinate meeting times effectively.</li><li>Support the team with general administrative duties as needed.</li><li>Utilize Microsoft Office Suite, including Word, Excel, and Outlook, to perform daily tasks.</li><li>Foster a friendly and approachable environment for all visitors and staff.</li></ul>
Position Overview<br>We are looking for a versatile IT Support and Application Development Professional with strong expertise in Microsoft technologies to join our team. This position is suited for an experienced individual who enjoys solving complex technical challenges and contributing to innovative technology initiatives. The role involves providing comprehensive technical assistance, building and maintaining software solutions, and partnering with various teams to optimize our technology environment. This is an on-site position and may occasionally require after-hours availability.<br><br>Primary Responsibilities<br><br>Deliver responsive technical assistance for hardware, software, and network-related issues.<br>Design, develop, and maintain applications aligned with organizational needs.<br>Diagnose and resolve advanced technical problems to ensure smooth business operations.<br>Work collaboratively with internal teams to identify and implement technology improvements.<br>Maintain accurate documentation of support activities and development workflows.<br>Support infrastructure management, including servers, networking, and security systems.<br>Research emerging technologies and recommend enhancements to existing systems.<br>Provide mentorship and guidance to less experienced team members.<br><br><br>Required Qualifications<br><br>Bachelor’s degree in Computer Science, Information Systems, or related discipline.<br>Minimum of 5 years in IT support combined with software development experience.<br>Strong proficiency in Microsoft platforms such as Microsoft 365, Azure, and .NET.<br>Solid programming skills in languages like C#, Java, Python, or similar.<br>In-depth understanding of operating systems, networking protocols, and database technologies.<br>Excellent troubleshooting and problem-solving capabilities.<br>Familiarity with IT service management frameworks (e.g., ITIL).<br>Strong communication and collaboration skills.<br>Experience with cloud services (Azure, AWS) and DevOps practices is advantageous.
We are looking for an experienced Facilities Manager to oversee daily operations and ensure the smooth functioning of our facilities in Brooklyn Park, Minnesota. This is a long-term contract position, offering the opportunity to collaborate with a dynamic team in the local government sector. The ideal candidate will play a crucial role in supervising staff, managing vendor relationships, and maintaining an efficient and organized environment.<br><br>Responsibilities:<br>• Supervise and manage a team of staff to ensure daily operations run efficiently and effectively.<br>• Oversee membership services and act as a liaison between management and members to address inquiries and ensure satisfaction.<br>• Coordinate with vendor contractors to monitor the completion of tasks and facilitate the payment of invoices.<br>• Document and maintain processes to ensure consistency and accountability in day-to-day operations.<br>• Utilize software tools such as officeRND Flex to manage facility operations and streamline workflows.<br>• Provide support at the front desk, assisting with customer inquiries and ensuring excellent service.<br>• Organize and oversee the use of conference rooms and other facilities, ensuring they are well-maintained and properly utilized.<br>• Ensure compliance with safety protocols and company policies in all facility-related activities.<br>• Collaborate with management to address operational challenges and improve overall efficiency.
<p>The IT Manager will be responsible for leading the strategic and operational direction of the organization's information technology functions. This position focuses on aligning IT resources to support and improve critical business operations, fostering the implementation of advanced and secure technologies such as AI and automation, and developing long-term strategies that drive growth, optimize efficiency, and strengthen competitive positioning.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the organization's IT strategies, ensuring alignment with overall business goals.</li><li>Oversee the development and implementation of innovative and secure technologies, focusing on automation and AI applications.</li><li>Define and execute long-term plans to optimize the organization's IT infrastructure.</li><li>Drive project planning and execution for technology-related initiatives.</li><li>Lead, manage, and mentor IT teams at various levels.</li><li>Support customization and development of software applications tailored to business needs.</li><li>Improve system reliability, security, and performance through data-driven analytical approaches.</li><li>Collaborate effectively with internal teams and external vendors to meet organizational objectives.</li></ul><p><br></p>
<p>A growing, healthcare organization is searching for a strategic and hands-on Finance Director to help lead its financial operations with precision, insight, and impact. Reporting to the Vice President of Finance, this individual will play a key role in shaping the financial strategy and operational success of a dynamic physician group dedicated to exceptional patient care.</p><p>This opportunity is ideal for a finance professional with a strong Controller background who thrives in both high-level strategy and detailed execution. The role spans the full spectrum of financial management—accounting, payroll, forecasting, revenue cycle oversight, and internal controls—while partnering closely with clinical and operational leaders to drive performance and growth.</p><p>As the organization continues to expand its footprint and services, the Finance Director will:</p><ul><li>Develop and implement long-term financial strategies aligned with clinical and business goals.</li><li>Oversee accounting operations, ensuring accurate reporting, compliance, and audit readiness.</li><li>Lead budgeting, forecasting, and capital planning across multiple sites.</li><li>Collaborate with revenue cycle and operations teams to optimize financial performance and streamline processes.</li><li>Serve as a trusted advisor on new initiatives, from service line expansion to new provider onboarding.</li></ul><p>Beyond technical expertise, this role calls for a leader who inspires trust and excellence—someone who can mentor a skilled finance team, champion process improvements, and foster a culture of accountability and collaboration.</p><p><br></p>
<p>Summary:</p><p>Seeking an experienced IT Manager to lead the Cloud Platform team (Azure). Responsible for strategy, design, development, implementation, and operations of cloud infrastructure supporting enterprise applications and development teams. Requires leadership skills, cloud technology expertise, and knowledge of modern DevSecOps practices to deliver secure, scalable, reliable, and cost-effective solutions aligned with the organization's goals.</p><p>Primary Responsibilities:</p><p>Leadership & Team Management:</p><ul><li>Manage, lead and mentor a team of engineers, architects, and DevSecOps specialists.</li><li>Foster innovation, collaboration, and continuous improvement.</li><li>Oversee performance, career development, and resource planning.</li></ul><p>Cloud Platform Strategy & Execution:</p><ul><li>Define and execute cloud platform strategy aligned with business objectives.</li><li>Drive secure, scalable cloud platform solutions with IaC, CI/CD pipelines, and automation.</li><li>Ensure reliability, scalability, security, and cost-efficiency.</li></ul><p>Operational Excellence:</p><ul><li>Monitor and optimize performance, cost, and incident management.</li><li>Build modern DevSecOps practices with automation focus.</li><li>Ensure compliance with security policies and regulations.</li></ul><p>Stakeholder Collaboration:</p><ul><li>Align platform capabilities with business needs.</li><li>Communicate technical strategies to non-technical stakeholders.</li></ul><p>Budget & Vendor Management:</p><ul><li>Manage budgets, cost optimization, and vendor relationships.</li></ul><p>Qualifications:</p><ul><li>Education & Experience: Bachelor’s (Master’s preferred). 7+ years in IT/cloud engineering; 5+ years in leadership.</li><li>Technical Expertise: Azure, IaC, CI/CD, DevSecOps, cloud architecture, and IAM.</li><li>Leadership & Communication: Team management, cross-functional collaboration, and strategy communication.</li></ul><p>Preferred Qualifications:</p><ul><li>Cloud certifications (e.g., Azure).</li><li>Experience in FinOps, internal developer platforms, and Agile/ITIL practices.</li></ul>
We are looking for a detail-oriented Collections Specialist to join our team in Brooklyn Center, Minnesota. In this Contract-to-permanent position, you will play a key role in managing accounts receivable, ensuring payments are processed accurately, and investigating discrepancies in unpaid accounts. This is an excellent opportunity to contribute to a dynamic team while growing your expertise in collections and financial services.<br><br>Responsibilities:<br>• Handle the collection process for outstanding accounts, ensuring timely resolution and payment.<br>• Verify and post received payments and adjustments accurately into the system.<br>• Investigate and analyze missing or incomplete information related to unpaid accounts.<br>• Communicate professionally with clients to address payment-related inquiries and resolve disputes.<br>• Utilize accounting software systems and CRM tools to track and manage account information.<br>• Process billing and claims administration tasks with precision and efficiency.<br>• Answer inbound calls to assist customers with account-related concerns.<br>• Ensure compliance with company policies and procedures in all collection activities.<br>• Generate reports on account statuses and provide insights to the management team.<br>• Collaborate with team members to improve collection strategies and processes.
<p>We are seeking an experienced <strong>Patent Prosecution Paralegal</strong> to support attorneys in managing U.S. and international patent filings. This role requires strong knowledge of USPTO and PCT procedures, exceptional organizational skills, and the ability to work independently and collaboratively.</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li>Prepare and file U.S. provisional/non-provisional and international patent applications with USPTO and International Bureau.</li><li>Manage multiple client-specific dockets and ensure all deadlines are met.</li><li>Draft and file USPTO documents (IDS, Office Action responses, Declarations, Assignments, POAs).</li><li>Coordinate international patent filings and liaise with foreign associates.</li><li>Conduct patent searches and gather prior art references for IDS filings.</li><li>Maintain client patent portfolios, including records, status reports, and client communications.</li><li>Independently correspond with clients, inventors, and patent examiners.</li><li>Ensure compliance with USPTO rules and firm policies.</li><li>Extract and analyze data from USPTO, PCT, and foreign patent office databases.</li></ul><p><br></p>
