3 results for Entry Level Help Desk Support in Bloomington, MN

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Minneapolis, MN
remote
Contract / Temporary to Hire
28 - 40 USD / Hourly
Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.What You’ll Do• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets• Use Apsona, Data Loader, and Workbench to import, update, and export data• Support Salesforce Service Cloud features such as case management and automation• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency Interested?Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.
2026-02-27T00:00:00Z