<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.<br><br>Responsibilities:<br>• Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.<br>• Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.<br>• Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.<br>• Escalate unresolved or complex technical problems to senior team members when necessary.<br>• Manage user accounts by provisioning and deprovisioning access as required.<br>• Support remote desktop users to troubleshoot connectivity and performance issues.<br>• Collaborate with team members to ensure consistent and efficient problem-solving processes.<br>• Assist with the setup and maintenance of Apple and Windows devices within the organization.<br>• Utilize expertise in Cisco and Citrix technologies to address network and application issues.
<p>We are looking for a proactive and resourceful PC Technician to join our team in Minneapolis, Minnesota. This is a long-term contract opportunity within the printing and publishing industry, offering a dynamic environment where priorities can shift quickly. The ideal candidate will provide exceptional technical support for hardware, software, and connectivity issues while working onsite Monday through Thursday and remote on Friday. </p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support for Windows 11 systems and occasional Mac OS devices, ensuring smooth functionality across the organization.</p><p>• Manage hardware installations, upgrades, and replacements, including Dell Latitude laptops, monitors, and peripherals.</p><p>• Provide support for Office 365 accounts, troubleshooting issues and addressing user needs effectively.</p><p>• Resolve printer and network connectivity issues, ensuring minimal disruption to workflows.</p><p>• Set up workstations for new hires, including physical tasks such as moving and installing equipment.</p><p>• Research and resolve complex technical problems with a driven, solutions-oriented approach.</p><p>• Collaborate with employees at all organizational levels to address technical concerns and deliver exceptional service.</p><p>• Assist with minimal support for Apple devices, including iPads and MacBook Pros.</p><p>• Adapt quickly to changing priorities and tasks, maintaining a positive and outgoing attitude.</p><p>• Participate in team initiatives, including Dynamics rollout, to enhance workplace efficiency.</p>
<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are seeking a detail-oriented and proactive Legal Administrative Assistant to support an Intellectual Property Litigation team. This role requires a high level of organization, discretion, and the ability to manage multiple priorities in a fast-paced legal environment. The ideal candidate will have experience in litigation support, particularly in intellectual property matters, and will be comfortable working with attorneys, clients, and court personnel.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to attorneys in the Intellectual Property Litigation group.</li><li>Prepare, format, and proofread legal documents including pleadings, motions, and correspondence.</li><li>Manage and maintain case files, including electronic filing systems and document management platforms.</li><li>Coordinate and schedule meetings, depositions, court appearances, and travel arrangements.</li><li>Assist with docketing and calendaring deadlines, ensuring compliance with court rules and procedures.</li><li>Handle e-filing in federal and state courts, including PACER and other court portals.</li><li>Communicate professionally with clients, opposing counsel, and court staff.</li><li>Process billing and expense reports, and assist with time entry and tracking.</li><li>Support trial preparation including organizing exhibits, coordinating logistics, and assisting with binders and presentations.</li></ul><p><br></p>
<p>We are seeking a Technical Support Specialist to provide hands-on support for both iPads and the Learning Management System (LMS). This role is ideal for someone with strong technical aptitude, a customer service mindset, and the ability to manage multiple systems and priorities in a fast-paced environment.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for systems and applications.</li><li>Troubleshoot and resolve issues related to iPads and LMS platforms (login issues, course tracking, completion failures).</li><li>Administer Mobile Device Management (MDM) software (e.g., Workspace ONE, Apple Business Manager).</li><li>Ensure accurate and timely synchronization of digital content across personal devices and the web portal.</li><li>Respond to user inquiries via phone and email; provide walkthroughs and technical guidance.</li><li>Audit devices to ensure current content and application versions.</li><li>Create and distribute compliance reports (daily, weekly, monthly).</li><li>Ship and prepare iPads for new onboarding; assist with setup and application installation.</li></ul><p><br></p><p><br></p>
We are looking for a motivated and detail-oriented individual to join a well-established firm in Saint Louis Park, Minnesota. This is an excellent opportunity for individuals with a strong background in tax preparation who are eager to advance their career. The role is fully on-site and offers the potential for growth into leadership positions such as Manager or Partner.<br><br>Responsibilities:<br>• Prepare and review partnership, individual, and S-Corp tax returns with accuracy and attention to detail.<br>• Collaborate with colleagues to ensure compliance with tax regulations and identify opportunities for tax planning.<br>• Utilize QuickBooks Online and CaseWare to manage financial data and streamline reporting processes.<br>• Provide support during audits and assist in resolving tax-related issues.<br>• Maintain up-to-date knowledge of tax laws and apply them effectively to client cases.<br>• Build and maintain strong relationships with clients to understand their unique tax needs.<br>• Work closely with senior staff to develop strategies for business growth and client retention.<br>• Contribute to the firm's success by participating in team meetings and sharing insights.<br>• Assist in mentoring entry-level staff and fostering a collaborative work environment.
<ul><li>Provide general administrative support to ensure smooth daily operations, including scheduling, filing, and correspondence management.</li><li>Coordinate and maintain calendars for meetings, appointments, and events, using scheduling tools like Microsoft Outlook or Google Calendar.</li><li>Assist in preparing reports, presentations, and documents by compiling and formatting data with a high level of accuracy.</li><li>Manage incoming and outgoing communications, such as phone calls, emails, and mail, ensuring prompt responses and follow-ups.</li><li>Perform data entry and maintain accurate records in databases or digital systems.</li><li>Order and stock office supplies, keeping inventory levels up to date and organized.</li><li>Serve as a point of contact for staff and clients, offering information or assistance as needed.</li><li>Monitor office equipment (printers, copiers, etc.) and coordinate repairs or maintenance when necessary.</li><li>Support team members with ad hoc administrative tasks, such as travel arrangements, meeting logistics, and document preparation.</li><li>Maintain confidentiality of sensitive information and comply with company policies and procedures.</li></ul><p><br></p>
We are looking for a meticulous Administrative Assistant/Executive Assistant to provide comprehensive support to executive-level staff and office operations. This role involves managing communication, organizing information, and performing essential clerical tasks to ensure seamless day-to-day functionality. As a long-term contract position located in Eagan, Minnesota, this opportunity is ideal for candidates who excel in multitasking and thrive in dynamic environments.<br><br>Responsibilities:<br>• Coordinate and manage schedules, meetings, and appointments for executive staff.<br>• Prepare, edit, and distribute correspondence, reports, and presentations using Microsoft Word, Excel, and PowerPoint.<br>• Conduct research and compile data to support decision-making and project planning.<br>• Handle sensitive information with confidentiality and maintain organized records.<br>• Respond to inquiries and information requests in an efficient and timely manner.<br>• Manage office supplies and equipment, ensuring smooth daily operations.<br>• Perform clerical duties such as photocopying, scanning, and distributing faxes.<br>• Assist with financial tasks including basic bookkeeping, preparing invoices, and tracking expenses.<br>• Act as a liaison between executives and other staff, facilitating effective communication.<br>• Maintain accurate and up-to-date records for correspondence and office management.
<p>We are looking for a skilled Payroll Specialist to join a team in New Brighton, Minnesota. This is a long-term contract opportunity for an individual with strong attention to detail and expertise in managing full-cycle payroll processes across multiple states. The role involves ensuring accuracy, compliance, and efficiency in payroll operations while supporting corporate-level payroll services.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle payroll for multiple companies, ensuring compliance with federal, state, and local tax regulations.</p><p>• Support payroll operations during acquisitions, including onboarding new hires and managing data entry in payroll systems.</p><p>• Conduct payroll tax filings, reporting, and reconciliations with a focus on accuracy and timeliness.</p><p>• Manage month-end, quarter-end, and year-end payroll close processes, including reconciliations and liability account reviews.</p><p>• Handle union payrolls and ensure proper setup and compliance with union agreements.</p><p>• Prepare positive pay files and process child support payments in accordance with legal requirements.</p><p>• Collaborate with accounting teams to ensure payroll data ties accurately to the general ledger.</p><p>• Perform testing, validation, and troubleshooting for payroll system upgrades or transitions.</p><p>• Address and resolve payroll discrepancies promptly, maintaining high levels of employee satisfaction and trust.</p>
<p>Pay rate is 15.50</p><p>Training is for 2 weeks. Training time is 8:00am-4:30pm CST. Monday- Friday.</p><p><br></p><p>Description/Job Duties:</p><p>- Indexing agent : data entry; they are grabbing the fax images that are received from their providers and are looking for specific information; don't need to read everything but needs to be able to identify the members information, provider, medication they are requesting, any sense of urgency</p><p>- Some type of pharmacy background</p><p>- Entering drug information, identifying syringe, capsule, tablet</p><p>- Outbound calls: dual trained position, if there is no work for the day will be trained in outbound calls to make phone calls but ideally they won't really use them to do the calls; might be an</p><p>hour once per month; would be calling out to let them know the results of the prior authorization if it was approved or denied; just on the drug piece</p><p>- Have metrics per day and per hour: set them up with a glide path which is 8 weeks so slowly; in total 30 cases per hour; training is 2.5 weeks and then glid</p><p><br></p><p>Primary Responsibilities:</p><p>Sort electronic copies of incoming fax transmittals and index them into the appropriate Prior Authorization System PAS workbaskets</p><p>Research and identifying member provider and drug information across multiple computer systems</p><p>Review Incoming PA faxes and initiate coverage determination requests in a timely manner within SLA</p><p>Perform outbound calls to Providers and/or Members to obtain additional information to resolve Prior Authorization cases. Perform outbound call to Providers and/or to inform them of the outcome of Prior Authorization cases.</p><p><br></p><p>Additional Responsibilities:</p><p>Navigate across multiple computer systems to identify information needed for outbound calls to members/providers.</p><p>Make outgoing calls as needed to provide information on prior authorization case outcome follow-up or consultation such as prior authorization requirements appeals etc.</p><p>Educate members / guardians providers pharmacy staff on procedures to avoid compliance risk.</p><p>Meet departmental established performance expectations and working independently to complete tasks in a timely manner.</p><p>May include processing member prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary.</p><p>May take incoming calls from members or providers and apply benefit plan criteria in making decisions approvals / denials or recommendations clarify and explain pharmaceutical benefits and procedures.</p><p>May partner with others to gather additional information and / or to interpret clinical guidelines act as a resource for others</p><p>Incumbents typically are not licensed pharmacy technicians.</p><p>May include licensed pharmacy technicians doing non-technician work</p><p>*Training is for 2 weeks. Training time is 8:00am-5:00pm CST. Monday- Friday. This training time is subject to change</p><p>*Candidate will work 5 days a week which may or may not include a weekend days.</p><p>*Candidate must have their own home internet access/VPN internet can be hard wired with Ethernet cord</p>
<p>We are looking for a dedicated Customer Service Coordinator to join our team in Grandy, Minnesota. In this role, you will play a key part in ensuring smooth financial operations and providing exceptional support to both internal and external stakeholders. This position offers an excellent opportunity to contribute to a dynamic work environment while honing your skills in accounting and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage invoices with accuracy and attention to detail.</p><p>• Perform timely data entry tasks to maintain organized financial records.</p><p>• Coordinate dispatching activities to ensure efficient delivery schedules.</p><p>• Address customer inquiries and resolve issues related to billing and payments.</p><p>• Collaborate with team members to streamline accounting procedures.</p><p>• Verify financial transactions and ensure compliance with company policies.</p><p>• Support month-end and year-end financial reporting activities.</p><p>• Maintain confidentiality of sensitive financial information.</p><p>• Identify and implement process improvements to enhance workflow efficiency.</p><p>• Provide administrative support to the accounting department as needed.</p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p>We are looking for an Recruiter to join our team in Saint Paul, Minnesota, on a Contract-to-hire basis. This role is ideal for a individual with strong organizational skills and a passion for talent acquisition. The position offers the opportunity to lead campus recruiting initiatives, coordinate interviews, and manage compliance processes while contributing to various HR projects.</p><p><br></p><p>Responsibilities:</p><p>• Post job openings and manage recruitment campaigns for entry-level roles, including interns, technicians, and administrative positions.</p><p>• Facilitate introductory interviews and coordinate on-site interview schedules.</p><p>• Organize and execute campus recruiting programs, ensuring alignment with organizational goals.</p><p>• Maintain and update interview calendars to ensure a smooth scheduling process.</p><p>• Collaborate with relevant departments to oversee background checks and follow up with candidates.</p><p>• Ensure compliance with onboarding procedures and assist with new employee orientations when required.</p><p>• Work on various HR-related projects to support departmental objectives.</p><p>• Leverage applicant tracking systems and tools to streamline recruitment workflows.</p><p>• Utilize Microsoft Excel for tracking, reporting, and data analysis related to recruitment activities</p>
<p>We are looking for an experienced Database Technology Manager to lead the design, development, and integration of data systems in a manufacturing environment. This role will focus on managing a small team of developers, ensuring seamless data flow between systems, and delivering high-quality analytics solutions. Based in Saint Paul, Minnesota, this position offers the opportunity to work with cutting-edge technologies to support business operations and decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of developers responsible for integrating internal and third-party systems.</p><p>• Organize and delegate development tasks to ensure timely delivery of effective solutions.</p><p>• Oversee the architecture, implementation, and maintenance of the company's DataMart using advanced Azure services.</p><p>• Monitor and optimize data pipelines in Azure Data Factory to guarantee data accuracy and efficiency.</p><p>• Drive integration efforts to ensure consistent and complete financial and operational data.</p><p>• Develop and maintain Power BI dashboards, datasets, and reports to support various business units.</p><p>• Guide automation efforts by creating scripts and utilities using languages such as C#, PowerShell, JavaScript, and Python.</p><p>• Establish and enforce data governance standards, including documentation and quality control processes.</p><p>• Collaborate with IT security teams to maintain data access controls and compliance standards.</p><p>• Partner with business units to translate their needs into technical solutions and provide training on analytics tools. </p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team on a contract basis in Eagan, Minnesota. This role requires someone who can efficiently manage invoice processing, data entry, and financial coding tasks. If you have a keen eye for accuracy and enjoy working with numbers, this position offers an excellent opportunity to contribute your skills.<br><br>Responsibilities:<br>• Process invoices accurately and in a timely manner, ensuring compliance with company policies.<br>• Utilize SAP software to manage and track accounts payable operations.<br>• Apply advanced Excel formulas to organize and analyze financial data.<br>• Perform precise numeric data entry to maintain accurate records.<br>• Code invoices correctly to ensure proper allocation within the accounting system.<br>• Collaborate with internal teams to resolve discrepancies and ensure smooth payment processing.<br>• Maintain organized and up-to-date documentation for audit and reporting purposes.<br>• Assist in preparing reports and summaries related to accounts payable activities.<br>• Communicate with vendors to address and resolve payment inquiries.<br>• Support process improvement initiatives to enhance efficiency in accounts payable workflows.
