<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Minnetonka, Minnesota. In this role, you will provide exceptional technical support to clients, ensuring prompt and accurate resolution of issues while maintaining a high level of attention to detail. This position is ideal for an individual with a passion for technology and a commitment to delivering outstanding customer service.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to incoming tickets and alerts using the ServiceNow system.</p><p>• Record detailed and accurate information on all client interactions and resolutions.</p><p>• Update and manage tickets in alignment with Service Level Agreements.</p><p>• Follow established processes for incident, problem, change, and knowledge management.</p><p>• Identify complex issues and escalate them to the appropriate teams.</p><p>• Accurately document the impact on customers, resolution steps, and ticket priorities.</p><p>• Conduct incident recovery and performance monitoring while maintaining precise data.</p><p>• Provide after-hours technical support, including nights and weekends, as needed.</p><p>• Collaborate effectively with team members, partners, and internal staff to resolve issues.</p><p>• Consistently deliver quality customer interactions with a focus on precision and care.</p><p><br></p><p>Please submit resume to sally.lander@roberthalf(.com) or contact Sally directly at 612.249.0254.</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We’re seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second and third-level support for internal users across corporate and remote branch locations.</li><li>Troubleshoot and resolve hardware/software issues on Windows devices, iPads, and mobile phones.</li><li>Configure and deploy laptops, desktops, monitors, and peripherals.</li><li>Collaborate with outsourced Level 1 help desk and internal support teams.</li><li>Maintain documentation and asset tracking for end-user devices.</li><li>Participate in IT projects and initiatives.</li><li>Escalate critical issues appropriately and ensure timely resolution.</li></ul><p><strong>Technical Skills:</strong></p><ul><li>Proficiency in Windows 10/11, Office 365, Active Directory, and Exchange.</li><li>Experience with iPhone/iPad support and mobile device management.</li><li>Familiarity with networking concepts (TCP/IP, VPN, LAN/WAN).</li><li>Hands-on experience with ServiceNow or similar ticketing systems.</li><li>Basic understanding of Mac OS is a plus.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).</p>
<p>We are looking for a skilled Desktop Support Analyst. This position is ideal for an individual with a strong background in computer hardware and operating systems, who enjoys troubleshooting and providing technical support. You will play a key role in maintaining and optimizing technology systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain computer hardware, software, and peripheral devices.</p><p>• Provide technical support for Dell, IBM, and Apple devices, ensuring smooth operation and resolving issues promptly.</p><p>• Perform system updates, backups, and maintenance to guarantee optimal performance and data security.</p><p>• Manage inventory and asset tagging processes for all IT equipment.</p><p>• Handle Active Directory tasks, including user account management and security settings.</p><p>• Assist with cable installation and connectivity troubleshooting.</p><p>• Collaborate with team members to ensure seamless technology integration.</p><p>• Educate users on best practices for utilizing IT systems effectively.</p>
<p>We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.</p><p>• Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.</p><p>• Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.</p><p>• Maintain accurate equipment records by updating asset tags and ensuring proper documentation.</p><p>• Share technical expertise to support improvement initiatives and enhance IT processes.</p><p>• Deliver services related to onboarding, role changes, and offboarding for employees.</p><p>• Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.</p><p>• Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.</p><p>• Collaborate with team members to drive continuous improvement and creative problem-solving.</p><p>• Ensure compliance with service level agreements and organizational standards in all aspects of technical support.</p>
<p><strong>Position Overview:</strong></p><p>Are you an organized, detail-oriented individual with a passion for planning and executing events or projects? We are looking for a motivated <strong>Entry-Level Event/Project Manager</strong> to join our team! This is an excellent opportunity for someone who is eager to start their career in event or project management, develop valuable skills, and work in a supportive and dynamic environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Assist with the planning, coordination, and execution of events, projects, or campaigns from start to finish.</li><li>Coordinate timelines and schedules to ensure deliverables are met effectively and efficiently.</li><li>Provide support in maintaining budgets, tracking expenses, and reporting progress.</li><li>Communicate with vendors, clients, internal teams, and stakeholders to facilitate smooth operations.</li><li>Conduct research to identify venues, suppliers, or resources that align with project objectives.</li><li>Prepare documentation, including timelines, checklists, and post-project/event reports.</li><li>Troubleshoot and resolve any logistical issues or unforeseen challenges during events/projects.</li><li>Contribute creative ideas and solutions to enhance the success of projects and experiences.</li><li>Assist with administrative tasks such as email correspondence, data entry, and file organization.</li><li>Stay up-to-date with industry best practices and trends in event or project planning.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and compassionate Legal Assistant to support a busy family law practice. This fully remote position offers flexibility while maintaining a strong preference for candidates based in the Twin Cities metro area to facilitate occasional in-person collaboration or court-related tasks if needed.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and legal support to attorneys handling family law matters including divorce, custody, child support, and adoption.</li><li>Draft, proofread, and file legal documents such as pleadings, motions, affidavits, and correspondence.</li><li>Prepare and file exhibits for hearings, trials, and other court proceedings.</li><li>Assist with trial and court appearance preparations, including organizing materials, coordinating logistics, and ensuring deadlines are met.</li><li>Manage case calendars, deadlines, and scheduling of hearings, mediations, and client meetings.</li><li>Maintain client files and ensure confidentiality and compliance with legal procedures.</li><li>Communicate professionally with clients, courts, and opposing counsel.</li><li>Assist with billing, time entry, and other practice management tasks.</li></ul><p><br></p>
<p>We’re looking for a Workstation Support Engineer to help maintain and improve our Windows and macOS systems across the organization. This role combines hands-on technical work with opportunities to support projects, improve system performance, and assist team members.</p><p><br></p><p>Responsibilities:</p><p>Install, configure, and support Windows and macOS workstations.</p><p>Troubleshoot and resolve hardware, software, and connectivity issues.</p><p>Help plan and implement workstation upgrades and new technology solutions.</p><p>Manage and monitor devices through SCCM and Intune.</p><p>Support Apple device setup and management using Jamf, Mosyle, or Apple Business Manager.</p><p>Use Active Directory and Group Policy to manage users and system settings.</p><p>Automate routine tasks with PowerShell (a plus).</p><p>Create documentation and share knowledge with the IT team.</p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul><p><br></p>
<p>The IT Manager will be responsible for leading the strategic and operational direction of the organization's information technology functions. This position focuses on aligning IT resources to support and improve critical business operations, fostering the implementation of advanced and secure technologies such as AI and automation, and developing long-term strategies that drive growth, optimize efficiency, and strengthen competitive positioning.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the organization's IT strategies, ensuring alignment with overall business goals.</li><li>Oversee the development and implementation of innovative and secure technologies, focusing on automation and AI applications.</li><li>Define and execute long-term plans to optimize the organization's IT infrastructure.</li><li>Drive project planning and execution for technology-related initiatives.</li><li>Lead, manage, and mentor IT teams at various levels.</li><li>Support customization and development of software applications tailored to business needs.</li><li>Improve system reliability, security, and performance through data-driven analytical approaches.</li><li>Collaborate effectively with internal teams and external vendors to meet organizational objectives.</li></ul><p><br></p>
<p>We are looking for an experienced ERP Integration Manager to lead and oversee integration efforts for Epicor systems and external platforms. In this role, you will play a key part in designing, developing, and maintaining seamless data exchange solutions to support business operations and technology initiatives. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement integration solutions for Epicor ERP systems and external platforms, ensuring smooth data exchange using RESTful APIs and structured formats.</p><p>• Collaborate with business and IT teams to gather requirements, define technical specifications, and create scalable integration strategies.</p><p>• Utilize tools like Epicor APIs and custom code to synchronize real-time or batch-based data across various systems.</p><p>• Maintain and support customizations, workflows, and extension logic within Epicor to optimize data connectivity.</p><p>• Prepare thorough documentation, perform debugging, and implement error-handling processes for integration projects.</p><p>• Assist with the migration of business units to Epicor by aligning integration points and business processes.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration techniques, and data architecture.</p><p>• Monitor and troubleshoot integration systems to ensure reliability and performance.</p><p>• Contribute to cross-functional IT initiatives and support enterprise-wide integration strategies.</p>
<p><strong>HR Director</strong></p><p><strong>Location:</strong> Hybrid (primarily on-site)</p><p> <strong>Salary Range:</strong> $100,000–$130,000</p><p><br></p><p>Robert Half is partnering with a mission-driven organization that’s entering an exciting new chapter of growth and transformation. With approximately 200 employees and a people-first culture, they’re seeking a HR Director to lead HR strategy and operations across the organization.</p><p><br></p><p>This is a hands-on leadership role that will oversee a small HR team, partner closely with senior leadership, and play a key role in shaping organizational culture, engagement, and development. The ideal candidate brings HR leadership experience within organizations of 200–500 employees and thrives in a collaborative, community-oriented environment.</p><p><br></p><p>Experience working in or alongside a unionized environment is strongly preferred.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a trusted advisor to the leadership team on workforce planning, organizational design, and culture.</li><li>Lead and develop an HR team covering talent acquisition, learning and development, benefits, and employee relations.</li><li>Oversee employee relations and act as a liaison in union-related matters, including contract implementation.</li><li>Champion diversity, equity, and inclusion initiatives that align with organizational values.</li><li>Partner with leadership to design and execute programs that enhance employee engagement, growth, and retention.</li><li>Ensure compliance with employment laws and consistent application of HR policies.</li><li>Oversee payroll, benefits, and compensation programs to ensure competitiveness and equity.</li><li>Support ongoing change management efforts tied to an organizational consolidation.</li></ul><p><br></p>
We are looking for a dedicated Accounts Receivable Specialist to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will oversee essential billing and accounts receivable tasks, ensuring accurate financial transactions and exceptional customer support. This position offers an opportunity to work with SaaS invoicing processes and collaborate across teams to resolve complex financial inquiries.<br><br>Responsibilities:<br>• Manage SaaS invoicing processes, including creating service orders and issuing credit memos.<br>• Respond promptly to a high volume of internal and external customer inquiries regarding billing and accounts receivable matters.<br>• Investigate and resolve complex billing issues, collaborating with various teams to ensure timely and accurate case resolution.<br>• Utilize Salesforce to track, manage, and communicate case progress effectively.<br>• Maintain clear and precise communication with both customers and internal stakeholders.<br>• Process and reconcile cash applications, ensuring all transactions are accurately recorded.<br>• Enter and code invoices efficiently, maintaining data integrity.<br>• Support overall billing functions by ensuring compliance with company policies and procedures.<br>• Work with NetSuite, Salesforce, and Excel to streamline financial operations and reporting.<br>• Provide insights and recommendations to improve billing and accounts receivable processes.
We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will play a key part in ensuring accurate data entry and maintaining an organized filing system. This position is ideal for someone who thrives in a structured environment and enjoys working with both numerical data and documentation.<br><br>Responsibilities:<br>• Accurately input data into various systems, ensuring precision and attention to detail.<br>• Organize and maintain a numerical filing system for documents.<br>• Handle large volumes of data entry tasks efficiently and within given deadlines.<br>• Perform routine checks to verify the accuracy of entered data and correct discrepancies.<br>• Maintain and update physical and digital records to ensure accessibility and compliance.<br>• Collaborate with team members to streamline document management processes.<br>• Assist with general administrative tasks as needed to support the team.<br>• Ensure confidentiality and proper handling of sensitive information.
