<p>We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement security policies and controls to protect organizational data and assets.</p><p>• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.</p><p>• Conduct regular audits to assess and strengthen the organization's security posture.</p><p>• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.</p><p>• Collaborate with cross-functional teams to align security measures with business objectives.</p><p>• Respond to audit requests and provide detailed documentation for regulatory reviews.</p><p>• Monitor and evaluate risk management practices to address vulnerabilities proactively.</p><p>• Maintain governance frameworks to ensure consistent application of security standards.</p><p>• Analyze security metrics and reports to identify potential areas for improvement.</p><p>• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.</p>
<p>We are looking for an experienced analyst to join our team. This role is responsible for shaping, enhancing, and advocating for the end-to-end consumer experience across digital and telephonic channels within pharmacy benefit and healthcare services. Leverage Voice-of-the-Customer insights, operational data, and market research to identify experience gaps and define strategic improvements aligned to business priorities.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead experience analytics and research by analyzing Voice of Customer data, surveys, market research, and operational insights to identify consumer pain points and improvement opportunities.</li><li>Define measurable success metrics to evaluate outcomes and effectiveness of experience initiatives, supporting retention, satisfaction, and growth.</li><li>Partner cross-functionally with senior leaders across Operations and Capability teams to align experience strategies with annual and long-term business objectives.</li><li>Translate consumer needs into clear business and system requirements, developing data-driven business cases aligned to P&L priorities.</li><li>Design and optimize end-to-end consumer experiences across channels to ensure seamless, consistent interactions.</li><li>Visualize and communicate complex journeys, insights, and recommendations through presentations, journey maps, and process documentation tailored to diverse stakeholder audiences.</li></ul>
We are looking for a dedicated and experienced Technical Analyst II to join our team in Minnetonka, Minnesota. In this role, you will support digital product initiatives by bridging the gap between business needs and technical solutions. You will play a key role in enhancing our member portal and digital platforms, ensuring seamless functionality and improved user experiences. This is a long-term contract position with the potential to transition to a permanent role, offering an opportunity to contribute to meaningful projects that benefit our members.<br><br>Responsibilities:<br>• Collaborate with the Digital Product Owner to gather, analyze, and document technical requirements for digital solutions.<br>• Translate business needs into detailed technical specifications, user stories, and acceptance criteria.<br>• Evaluate existing platform architecture to identify areas for improvement in scalability, security, and performance.<br>• Assist in the transition of members to a new portal by documenting current needs, recommending enhancements, and supporting implementation.<br>• Ensure core functionalities, including benefits access, claims viewing, and payment processing, are optimized and integrated seamlessly.<br>• Act as a liaison between product, design, engineering, and business teams to ensure alignment on deliverables.<br>• Support testing, validation, and troubleshooting processes to ensure successful deployment of features.<br>• Identify and address technical dependencies and limitations to mitigate risks during development.<br>• Contribute to quality assurance processes by defining test cases and reviewing deliverables.<br>• Create and maintain comprehensive technical documentation, including workflows, use cases, and integration guides.
<p>We are looking for an experienced Data Privacy Consultant to support and advise our client. In this role, you will play a critical part in ensuring compliance with privacy regulations while supporting the development of a new, data-driven product line. This is a long-term contract position offering an opportunity to make a significant impact in the service industry.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the product team to implement privacy-by-design principles throughout the development lifecycle.</p><p>• Assess and ensure compliance with applicable privacy regulations and requirements.</p><p>• Serve as a trusted advisor for privacy-related matters, providing expertise and guidance to internal stakeholders.</p><p>• Conduct thorough analyses of client data to identify potential privacy risks and recommend actionable solutions.</p><p>• Develop and maintain privacy policies, procedures, and documentation to support organizational compliance.</p><p>• Monitor emerging privacy trends and regulations to proactively address potential impacts on the organization.</p><p>• Offer insights and recommendations to enhance data protection strategies and safeguard sensitive information.</p>
We are looking for a detail-oriented Logistics Analyst to join our team in Arden Hills, Minnesota. In this long-term contract position, you will play a vital role in managing and optimizing logistics processes to ensure efficient operations across global supply chains. This opportunity is ideal for candidates who excel in coordination and analysis within the logistics and distribution field.<br><br>Responsibilities:<br>• Analyze logistics data to identify areas for operational improvement and cost reduction.<br>• Collaborate with global teams to streamline supply chain processes and enhance distribution efficiency.<br>• Coordinate logistics activities, including transportation and warehousing, to meet organizational goals.<br>• Develop and maintain metrics to monitor the performance of logistics operations.<br>• Ensure compliance with regulatory requirements and industry standards in all logistics activities.<br>• Provide recommendations for process improvements to optimize global logistics performance.<br>• Monitor inventory levels and coordinate replenishment strategies.<br>• Work closely with internal and external stakeholders to resolve logistics challenges and improve service delivery.<br>• Prepare detailed reports on logistics performance and present findings to management.<br>• Utilize data-driven insights to support decision-making and strategic planning.
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.</p><p>• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.</p><p>• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.</p><p>• Utilize the Autotask ticketing system to track, document, and manage support cases.</p><p>• Assist with basic networking tasks, requiring a high-level understanding of concepts.</p><p>• Generate reports and extract data to support operational needs.</p><p>• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.</p><p>• Follow established processes and workflows to maintain consistency in support operations.</p><p>• Provide hands-on troubleshooting across a range of IT systems and tools.</p><p>• Collaborate with team members to address escalated issues requiring Level 2/3 support.</p><p><br></p>
<p>We are looking for a highly skilled Systems Security Administrator to join our team on a long-term contract basis. This position offers an exciting opportunity to contribute by ensuring robust security measures and supporting enterprise-wide systems. You will collaborate with cross-functional teams to implement security solutions that balance operational efficiency and protection.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between IT, security teams, and external vendors to manage systems security initiatives.</p><p>• Analyze, document, and translate business requirements into actionable security measures and solutions.</p><p>• Implement and manage identity and access management solutions, including authentication, authorization, and governance.</p><p>• Collaborate with technical teams to ensure security solutions align with organizational standards and scalability.</p><p>• Support the lifecycle management of user access, including provisioning and deprovisioning processes.</p><p>• Develop and enhance security frameworks, including role-based access controls and segregation of duties.</p><p>• Conduct testing activities, including defect tracking and resolution, to validate functionality and security.</p><p>• Maintain comprehensive documentation of security protocols, requirements, and processes.</p><p>• Ensure compliance with security standards and contribute to audits and certifications.</p><p>• Provide ongoing support and continuous improvements for security systems and processes.</p>