<p><strong>IT Service Desk Analyst</strong></p><p><strong>Location: </strong>Minnetonka, MN</p><p><strong>Schedule</strong>: Tuesday - Thursday, 8am-4pm (22.5hr/wk)</p><p><br></p><p><strong>Ready to launch your IT career in a role that blends hands-on tech support with real impact?</strong> Join our solveIT team, where we don’t just fix problems—we empower people. As part of our Global Shared Services Organization, you’ll be the face of IT for employees across the enterprise, helping them stay productive and connected.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p><br></p><p>As an <strong>IT Service Desk Analyst</strong>, you’ll be the go-to expert for Level 1 support—primarily in person—at our headquarters. You’ll troubleshoot hardware, software, and AV issues, and deliver a top-tier customer experience with every interaction.</p><p><strong>Your day-to-day will include:</strong></p><ul><li>Supporting employees with laptop, software, and AV tech in conference rooms</li><li>Diagnosing and resolving incidents and service requests</li><li>Delivering friendly, client-focused customer service</li><li>Updating documentation and SOPs to reflect current practices</li><li>Monitoring escalations from external providers and ensuring timely resolution</li><li>Driving process improvements to reduce disruptions and enhance service quality</li><li>Meeting performance metrics that reflect service excellence</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong><em>Career Growth:</em></strong> Learn from experienced professionals and grow your technical and customer service skills</li><li><strong><em>Impact:</em></strong> Help employees stay productive and connected across the organization</li><li><strong><em>Innovation:</em></strong> Be part of a team that’s always looking for smarter, faster ways to solve problems</li><li><strong><em>Culture:</em></strong> Work in a collaborative, inclusive environment that values your ideas</li></ul>
<p>We are looking for a skilled IT Security Analyst contract basis in Minneapolis, Minnesota. In this role, you will play a key part in ensuring the organization’s compliance with privacy regulations and safeguarding sensitive information. This position involves conducting investigations, providing guidance on privacy issues, and assisting in the development of compliance programs.</p><p><br></p><p>Responsibilities:</p><p>• Assist in designing, implementing, and maintaining an effective information privacy program to ensure regulatory compliance.</p><p>• Conduct thorough investigations of privacy inquiries and complaints, including breach analyses and audits of electronic health records.</p><p>• Collaborate with department leaders to enforce corrective actions consistently for privacy violations.</p><p>• Manage breach notification processes and ensure timely completion of required activities.</p><p>• Provide expert consultation and respond to queries from team members regarding privacy compliance matters.</p><p>• Maintain detailed records of investigations and outcomes within the designated incident management system.</p><p>• Develop and deliver privacy training programs, including creating awareness materials and conducting presentations.</p><p>• Draft, update, and maintain organizational policies and procedures related to information privacy and data practices compliance.</p><p>• Support IT in creating privacy audit tools and generating investigation reports.</p><p>• Perform privacy risk assessments and contribute to the development of strategies to mitigate identified risks.</p>
<p>We are looking for an experienced SailPoint Identity Security Cloud Architect to join our team on a contract basis. This role involves collaborating with stakeholders to design and implement security solutions tailored to organizational needs. The position requires 20 hours of work per week for a minimum of three months.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement SailPoint Identity Security Cloud solutions to enhance organizational security.</p><p>• Collaborate with teams to analyze requirements and design effective identity security architectures.</p><p>• Configure and manage firewall technologies, including Cisco ASA and Checkpoint systems.</p><p>• Perform regular assessments to ensure compliance with cybersecurity standards.</p><p>• Troubleshoot and resolve issues related to identity security and access management.</p><p>• Provide technical guidance and expertise on configuration management practices.</p><p>• Document processes and configurations to maintain system integrity.</p><p>• Work closely with stakeholders to ensure successful deployment and integration of security systems.</p><p>• Stay updated on industry trends and emerging technologies in cloud security.</p>
<p>We are looking for a skilled Salesforce Administrator to join our team. In this role, you will play a key role in managing and optimizing Salesforce systems to support business processes. The role offers an excellent opportunity for growth within a dynamic and innovative environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain Salesforce applications, ensuring optimal performance and usability.</p><p>• Develop and implement customized solutions within Salesforce, including workflows, reports, and dashboards.</p><p>• Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.</p><p>• Debug and troubleshoot issues within Salesforce, utilizing tools such as Trace Debug to ensure system efficiency.</p><p>• Configure and manage permission sets, profiles, and security settings within Salesforce.</p><p>• Create and maintain batch classes, queueable apex classes, and asynchronous processes.</p><p>• Design and deploy Salesforce flows, including Screen Flows and Record Triggered Flows, based on operational requirements.</p><p>• Perform API integrations and manage REST resources, including creating endpoints and making callouts using Named Credentials.</p><p>• Oversee projects related to data integration, including bulk data pulls to Snowflake using tools like Rivery.</p><p>• Document processes and procedures to ensure clarity and continuity across the team.</p>
