<p>Overview</p><p>We are seeking a dedicated Customer Service Representative to join our client’s team in Bloomington, MN. In this critical role, you will serve as a primary point of contact for customers, delivering prompt, courteous, and solution-focused support.</p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat in a professional and friendly manner</li><li>Resolve issues promptly, escalating complex cases as needed</li><li>Document customer interactions accurately in company systems</li><li>Process orders, returns, and exchanges with attention to detail</li><li>Collaborate with internal departments to ensure customer satisfaction</li><li>Maintain current knowledge of products, services, and company policies</li><li>Achieve individual and team performance goals related to quality and efficiency</li></ul><p><br></p>
We are looking for a dedicated Patient Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will provide exceptional support to both potential and existing patients while collaborating with clinicians and internal teams. Your ability to communicate effectively and empathetically will be crucial in ensuring patients receive the highest level of service.<br><br>Responsibilities:<br>• Provide clear and compassionate communication to educate patients, address inquiries, and resolve conflicts through multiple channels.<br>• Accurately record and maintain detailed documentation of patient interactions in company systems.<br>• Collaborate with internal teams and clinicians to deliver seamless service and support.<br>• Stay informed about product offerings, competitor products, and industry trends to assist patients effectively.<br>• Meet performance standards, including call handling and quality benchmarks.<br>• Uphold ethical and meticulous business practices, adhering to relevant laws, regulations, and company guidelines.<br>• Handle additional responsibilities as assigned to support team objectives.
<p>We are looking for a dedicated SPANISH BILINGUAL Patient Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for engaging with patients, clinicians, and internal teams to provide exceptional support and resolve concerns effectively. This is a long-term contract position within the healthcare industry, offering an opportunity to make a meaningful impact on patient care.</p><p><br></p><p>Responsibilities:</p><p>• Provide empathetic and knowledgeable guidance to patients, addressing inquiries and resolving issues through multiple communication channels.</p><p>• Accurately document patient interactions and updates in the designated systems.</p><p>• Collaborate with clinicians and internal teams to ensure seamless service delivery and patient satisfaction.</p><p>• Maintain comprehensive knowledge of products, competitive alternatives, and market trends to support patient needs.</p><p>• Meet established quality and call performance targets consistently.</p><p>• Adhere to ethical and detail-oriented standards, including compliance with relevant laws, regulations, and company policies.</p><p>• Support the organization by delivering excellent customer service and resolving complaints effectively.</p><p>• Perform additional duties as assigned to support team objectives.</p>
<p>We are looking for an experienced Business Analyst to join our team. The ideal candidate will bring over seven years of expertise in business analysis and a strong ability to collaborate effectively with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive business analysis to identify and address gaps in processes, ensuring alignment with organizational objectives.</p><p>• Collaborate with stakeholders to gather requirements and translate them into actionable deliverables.</p><p>• Evaluate and improve workflows within call center environments to enhance customer service experiences.</p><p>• Review and analyze documentation to ensure clarity, accuracy, and compliance with standards.</p><p>• Work within Agile Scrum frameworks to deliver projects efficiently and effectively.</p><p>• Facilitate discussions with teams to identify opportunities for process improvements and implement solutions.</p><p>• Provide insightful recommendations based on detailed gap analysis findings.</p><p>• Communicate effectively with both technical and non-technical teams to ensure project success.</p><p>• Monitor and report on the progress of initiatives, ensuring they meet business needs and objectives.</p><p>• Maintain a high level of professionalism and adaptability in a dynamic environment.</p>
<p>We are looking for a skilled HR Generalist to join our team in Golden Valley. This contract position offers an opportunity to contribute to a dynamic environment where you will play a key role in managing various human resources functions. If you thrive in an engaging, fast-paced workplace and enjoy multitasking, this role may be the perfect fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee employee onboarding processes to ensure a seamless experience for new hires.</p><p>• Manage employee relations by addressing concerns and resolving workplace issues with attention to detail.</p><p>• Administer and support benefit programs, including enrollment and inquiries.</p><p>• Maintain and update HRIS systems to ensure accurate employee records and data.</p><p>• Respond to employee inquiries with a focus on delivering excellent customer service.</p><p>• Assist in managing compliance-related activities and ensure adherence to HR policies and regulations.</p><p>• Provide support for payroll and compensation functions as needed.</p><p>• Collaborate with team members to handle multiple HR tasks efficiently.</p><p>• Support other HR initiatives and projects as they arise.</p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
We are looking for an experienced Senior Business Operations Coordinator to join our team in Eden Prairie, Minnesota. In this role, you will play a critical part in overseeing and optimizing business processes while ensuring operational efficiency. This is a long-term contract position within the health insurance industry, offering an excellent opportunity to contribute to impactful projects and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Coordinate day-to-day business operations to ensure smooth and efficient workflows.<br>• Manage hiring processes and liaise with offshore teams to meet staffing requirements.<br>• Oversee tasks related to TRICARE and NIS processes, ensuring compliance and accuracy.<br>• Collaborate with cross-functional teams to streamline operations and improve overall efficiency.<br>• Monitor and analyze operational metrics to identify areas for improvement and implement solutions.<br>• Support the development and execution of business strategies to achieve organizational goals.<br>• Ensure proper documentation and reporting for all operational activities.<br>• Facilitate effective communication between departments to align objectives and resolve issues.<br>• Train and mentor team members to enhance their skills and knowledge.<br>• Contribute to special projects and initiatives as needed.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting prospective students and applicants within the higher education industry. This is a long-term contract position that requires excellent communication skills and a commitment to providing outstanding service.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to engage prospective students and applicants, including making 100+ calls per day.<br>• Reach out to individuals who have expressed interest and provide them with requested information.<br>• Serve as the first point of contact for inbound calls and online chats, creating a positive and welcoming experience.<br>• Assess caller needs and efficiently direct them to the appropriate team or individual for further assistance.<br>• Support various call campaign initiatives based on organizational priorities.<br>• Address inquiries and provide assistance to prospects, applicants, and current learners.<br>• Share best practices within the team to enhance service quality and efficiency.<br>• Handle administrative tasks as needed to support daily operations.
<p>The role provides critical support to customers across sales, promotions, installations, and general communications. This role ensures high-quality customer interactions, resolves complaints in accordance with consumer protection laws, and contributes to initiatives that enhance customer understanding and satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide customer service related to sales, sales promotions, product installations, and general communications.</p><p>· Maintain strong customer relationships by addressing inquiries promptly and professionally.</p><p>· Resolve customer claims and complaints fairly, effectively, and in alignment with consumer laws and company policies.</p><p>· Develop and support organization-wide initiatives aimed at proactively informing and educating customers.</p><p>· Create improvement plans based on feedback from customer surveys and satisfaction data.</p><p>· Follow clearly defined procedures, guidelines, and work routines to ensure consistent service delivery.</p>
<p>We are looking for a friendly and energetic sales assistant to greet customers, answer any queries and assist with finding the requested stock. To be successful as a sales assistant you must have excellent customer service skills. A good sales assistant remains calm when dealing with difficult customers and elevates complaints to the manager where needed. <strong>Sales Assistant Responsibilities:</strong></p><ul><li>Elevate customer complaints to the manager.</li><li>Maintaining general office supplies</li><li>Prepare quotes, process orders, change orders, prepare reports and other administrative tasks that help promote successful sales.</li><li>Work within the team to follow processed orders through shipment, tracking, and installation.</li><li>Expediting requests, rush orders and altering sales orders and shipping information as required.</li><li>Work directly with customers on their questions & concerns</li><li>Schedule & assist in preparing for meetings/appointments.</li><li>Maintaining an accessible and organized filing system for sales and administrative team.</li></ul>
We are looking for a personable and detail-oriented Receptionist to join our team on a contract basis in Woodbury, Minnesota. In this role, you will be the first point of contact for potential clients, ensuring a warm and welcoming environment while assisting with basic inquiries. This position is ideal for someone who enjoys interacting with people and has an interest in real estate or customer service.<br><br>Responsibilities:<br>• Welcome and greet visitors as they arrive at the model home, providing a friendly and detail-oriented first impression.<br>• Answer basic questions about the property and direct clients to sales representatives for detailed inquiries.<br>• Distribute flyers and brochures with floor plans and availability information to potential clients.<br>• Maintain a detail-oriented and organized reception area, ensuring all materials are readily available.<br>• Ensure security protocols are followed, including managing keys and access codes responsibly.<br>• Provide support to the sales team by relaying messages and facilitating client connections.<br>• Stay available to assist with any immediate needs or questions during downtime.<br>• Represent the company with integrity and uphold its values in all interactions.<br>• Manage basic administrative tasks as required to support the day’s operations.
<p>We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain effective relationships with clients to facilitate smooth account management.</p><p>• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.</p><p>• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.</p><p>• Stay updated on custodial operations, procedures, and industry standards.</p><p>• Coordinate onboarding activities for new clients to ensure a seamless transition.</p><p>• Schedule and prepare advisors for meetings with clients and prospects.</p><p>• Address client inquiries, resolve service issues, and escalate concerns when needed.</p><p>• Prepare and distribute performance reports to clients in a timely manner.</p><p>• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.</p><p><br></p>
<p>The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie. </p><p><br></p><p>Essential Functions</p><p>• Provide technical support for end users in person, over the phone, and via remote tools</p><p>• Deliver hands‑on support for shop floor and operational technology equipment</p><p>• Resolve issues directly or escalate following defined processes</p><p>• Install, configure, and maintain hardware and software on IT and shop floor equipment</p><p>• Troubleshoot and escalate general hardware and software issues</p><p>• Image and enroll PCs according to corporate standards</p><p>• Perform basic Active Directory tasks such as password resets</p><p>• Provide training to end users on hardware and software</p><p>• Set up new employee PCs and support onboarding activities</p><p>• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation</p><p>• Purchase and provision IT supplies as needed</p><p>• Assist users with local data backups</p><p>• Participate in IT audits and provide required documentation</p><p>• Work with third‑party vendors for proof‑of‑concepts, procurement, and issue resolution</p><p>• Provide remote‑hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers</p><p><br></p><p><br></p>
<p>We are looking for a skilled Sr Compliance Specialist to join our team in Mounds View, Minnesota. In this contract position, you will play a vital role in ensuring adherence to compliance standards and regulatory requirements within the organization. If you are passionate about quality management and have a strong background in compliance, this is an excellent opportunity to contribute to impactful projects.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement compliance strategies to ensure organizational adherence to internal and external regulations.</p><p>• Monitor quality management systems to identify and address any gaps or inefficiencies.</p><p>• Collaborate with cross-functional teams to manage cost centers and oversee financial aspects of compliance-related initiatives.</p><p>• Conduct detailed analyses related to capital management and expense accounts to support project goals.</p><p>• Ensure accurate documentation and reporting of compliance activities and findings.</p><p>• Serve as a point of contact for compliance audits and field actions, providing necessary information and support.</p><p>• Assist in the development and execution of compliance-related training programs.</p><p>• Drive improvements in compliance processes by evaluating current practices and recommending enhancements.</p><p>• Support the PMO team in aligning compliance efforts with organizational objectives.</p><p>• Stay updated on industry trends and regulations to proactively address potential compliance challenge</p>
<p>We are looking for a dynamic Director of Revenue Cycle to lead and optimize patient access operations across multiple facilities in the Twin Cities area. This role requires strong leadership skills to drive operational efficiency, enhance the patient experience, and ensure adherence to regulatory standards. The position is onsite and involves regional travel. Salary Range: up to $105,000 plus bonus. If you are interested, please reach out to Nicole Dooner on LinkedIn or call 612-249-0277</p><p><br></p><p>Responsibilities:</p><p>• Oversee patient access operations across multiple facilities to ensure seamless processes and high-quality service.</p><p>• Identify and implement innovative solutions to enhance operational efficiency and improve patient experiences.</p><p>• Develop and maintain strong relationships with facility leaders to align organizational goals and strategies.</p><p>• Lead and mentor patient access teams, supporting skill development and building a leadership pipeline.</p><p>• Manage recruitment, onboarding, and training for leadership and patient access staff.</p><p>• Monitor team performance using KPIs and implement strategies for continuous improvement.</p><p>• Ensure compliance with regulatory guidelines and organizational policies across all patient access points.</p><p>• Oversee budget management and resource allocation to optimize financial performance.</p><p>• Drive employee engagement through effective communication strategies and morale-boosting initiatives.</p><p>• Lead and manage projects from initiation to completion, ensuring timely delivery and adherence to budget constraints.</p>
<p>***REQUIRES 3 DAYS ONSITE PER WEEK IN ST. PAUL, MN***</p><p><br></p><p>We are looking for a skilled Infrastructure Project Manager to oversee the implementation of a critical records management system for public safety for our client in Saint Paul, Minnesota. This high-visibility initiative requires an experienced individual with strong attention to detail who can manage complex technological projects while ensuring operational readiness and stakeholder satisfaction. This is a long-term contract position, offering an exceptional opportunity to contribute to a major modernization effort.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, execution, and delivery of the Axon Records Management System implementation.</p><p>• Act as the primary liaison between the client and external vendors, ensuring smooth communication and collaboration.</p><p>• Coordinate cross-functional teams to ensure project milestones are achieved within defined timelines.</p><p>• Manage risks, changes, and dependencies throughout the project lifecycle to maintain progress and quality.</p><p>• Oversee vendor performance and adherence to contractual obligations, advocating for the clients interests.</p><p>• Facilitate operational readiness, including system cutover and go-live processes.</p><p>• Provide regular updates to stakeholders, addressing concerns and aligning project objectives with organizational goals.</p><p>• Ensure compliance with public safety and regulatory standards during the implementation.</p><p>• Develop and maintain comprehensive project documentation to track progress and outcomes.</p><p>• Implement strategies to minimize disruptions during the transition to the new system.</p><p><br></p><p>ANYONE INTERESTED AND WHO CAN WORK ONSITE 3 DAYS/WEEK SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032</p>
