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2 results for Help Desk Support Manager in Blaine, MN
- Saint Paul, MN
- onsite
- Temporary to Hire
- 19.7885 - 22.913 USD / Hourly
- <p>I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at their corporate office in St. Paul, MN. </p><p>This person will be the first point of contact for all inbound IT support. You'll troubleshoot issues across Active Directory, VPN, email, remote access, hardware, and user accounts, while escalating more complex issues to Tier 2 and engineering teams. What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to improve call handling and support workflows. </p>
- 2026-08-19T00:00:00Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for an IT Support Technician to provide reliable technical assistance for employees. This position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams.</p><p>• Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed.</p><p>• Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle.</p><p>• Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs.</p><p>• Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours.</p><p>• Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions.</p><p>• Work with senior team members to complete minor system or application configuration updates requested by the business.</p><p>• Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.</p>
- 2026-08-25T00:00:00Z