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3 results for Help Desk Support Manager in Blaine, MN
- Mendota Heights, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team.</p><p><br></p><p>Responsibilities:</p><p>• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.</p><p>• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.</p><p>• Set up new workstations, including hardware configuration and software installation.</p><p>• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.</p><p>• Configure and register mobile devices in Intune to ensure compliance and functionality.</p><p>• Assist with new user onboarding by setting up devices and ensuring access to required systems.</p><p>• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.</p><p>• Collaborate with team members to address complex technical issues and provide timely resolutions.</p><p>• Ensure all technical support is delivered in accordance with company policies and best practices.</p>
- 2026-05-08T00:00:00Z
- Anoka, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
- 2026-05-08T00:00:00Z
- Bayport, MN
- onsite
- Temporary / Contract
- 57 - 66 USD / Hourly
- <p>We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance. </p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.</p><p>• Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.</p><p>• Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.</p><p>• Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.</p><p>• Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.</p><p>• Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.</p><p>• Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.</p><p>• Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.</p><p>• Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.</p><p>• Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.</p>
- 2026-05-08T00:00:00Z