<p>We are seeking a highly organized and detail-oriented Dispatcher to join our team in Green, Ohio. In this contract-to-permanent role, you will be instrumental in streamlining communication among customers, technicians, and service managers in the security industry. This position is well-suited for individuals who excel in dynamic, fast-paced environments and are dedicated to delivering outstanding service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact with customers to understand and clarify service needs, while effectively addressing special requests and requirements.</li><li>Leverage automated routing systems to manage high-volume periods and optimize the scheduling and dispatching of technicians.</li><li>Provide support to the service intake team by handling inbound communications from technicians and resolving various inquiries.</li><li>Collaborate with technicians and service managers utilizing communication platforms such as Microsoft Teams and Outlook to coordinate service activities.</li><li>Ensure accurate and timely documentation within ticketing and workflow systems, including platforms like Solomon and Astea.</li><li>Embrace and adopt new technologies and system enhancements to improve workflow efficiency and service delivery.</li><li>Prioritize multiple tasks and requests to quickly address urgent customer needs and competing demands.</li><li>Demonstrate professionalism and maintain composure while working under pressure in a rapidly evolving environment.</li></ul>
