<p>We are looking for a Customer Service Representative to join a support our team serving customers in Washington. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, can think through billing and account questions, and is comfortable managing a steady flow of inbound calls. In this role, you will act as a key point of contact for consumers by resolving payment, and account-related concerns while delivering compassionate and detail-oriented service. Candidates who bring prior call center experience, strong Microsoft Office skills, and a dependable work style will be well positioned for success.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from consumers with questions related to accounts, billing concerns, and general service support.</p><p>• Process customer payments accurately and assist individuals with electronic billing options and account access issues.</p><p>• Review account information to confirm demographic info account status and help clarify the source of outstanding balances or delayed billing activity.</p><p>• Guide consumers through available payment plan options and explain next steps in a clear and supportive manner.</p><p>• Troubleshoot basic platform or account issues and serve as a liaison between the consumer and billing teams.</p><p>• Manage daily call volume effectively, including higher-traffic periods at the beginning of the month and during statement cycles.</p><p>• Maintain accurate documentation while handling sensitive customer information with care and professionalism.</p>
<p>We are looking for a Supply Chain Manager to lead sourcing, inventory planning, and material flow for a specialized aerospace manufacturing operation in Kent, Washington. This position plays a key role in securing hard-to-find components, supporting production timelines, and building strong supplier relationships in a fast-paced environment. The ideal candidate brings a practical understanding of end-to-end manufacturing and can balance logistics, purchasing, and operational priorities to keep the business moving efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Direct sourcing strategies for recycled, repurposed, and specialty materials required for aerospace component production.</p><p>• Oversee inventory planning and stock control to align material availability with manufacturing schedules and customer demand.</p><p>• Manage supplier and vendor relationships, including negotiations, purchasing activity, and ongoing performance monitoring.</p><p>• Coordinate closely with operations and warehouse staff to maintain efficient material movement from procurement through production completion.</p><p>• Evaluate lead times, supply risks, and production requirements to support timely and cost-effective decision-making.</p><p>• Guide a small onsite team responsible for warehouse support, parts coordination, and purchasing functions.</p><p>• Use internal systems, including Pentagon, to track inventory, purchasing activity, and supply chain performance.</p><p>• Identify creative sourcing solutions for difficult-to-obtain materials while maintaining quality and compliance standards.</p><p><br></p><p>The salary range for this position is $95k to $120k (negotiable as well). Benefits available with this position include medical, dental and vision; life and disability insurances; participation in the company’s 401(k) plan with a match and 15 days of paid vacation, 7 days of paid sick leave and 9 paid holidays per calendar year.</p>