<p><strong>Job Summary:</strong></p><p>We are seeking a reliable and customer-focused Customer Service Representative to join a team in Federal Way. This role serves as a key point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to services, accounts, or requests</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Coordinate with internal teams to address and escalate concerns as needed</li><li>Maintain detailed records of customer interactions and follow-ups</li><li>Support additional administrative or clerical tasks as assigned</li></ul><p><br></p>
We are looking for a Customer Service Representative to support daily front-line operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys helping patients, managing high-volume communication, and keeping appointment workflows organized. The person in this role will create a welcoming experience for patients while coordinating administrative tasks that contribute to efficient, safe, and responsive care.<br><br>Responsibilities:<br>• Respond to incoming patient calls promptly, provide clear assistance, and direct inquiries to the appropriate clinical or administrative contacts.<br>• Arrange, confirm, and adjust appointments while maintaining accurate daily schedules for providers and clinic operations.<br>• Welcome patients during visits, guide them through check-in and rooming activities, and help ensure a respectful and comfortable experience.<br>• Enter and update service-related information with accuracy, including order details and other required documentation.<br>• Support clinic revenue-related processes by collecting and processing payments in accordance with established procedures.<br>• Share test result information as directed and address routine patient questions with professionalism, empathy, and discretion.<br>• Coordinate with physicians, managers, and support staff to keep patient flow organized and resolve scheduling or service issues efficiently.<br>• Place outbound calls when needed for appointment follow-up, scheduling updates, reminders, or additional patient support.
<p>The role focuses on preparing shipment materials, organizing boxed items, and maintaining reliable processing throughout the workday in an onsite setting.</p><p><br></p><p>Responsibilities:</p><p>• Enter shipment and package information into internal shipping systems with a high level of accuracy.</p><p>• Prepare box identification tags and apply them correctly so items can be sorted and processed efficiently.</p><p>• Create shipping requests and generate labels needed for outgoing deliveries.</p><p>• Review domestic and international address details carefully to help ensure packages are routed properly.</p><p>• Organize, sort, and stage boxed materials according to shipping instructions and operational priorities.</p><p>• Handle physical movement of packages and materials, including lifting items up to 50 pounds when needed.</p><p>• Maintain steady productivity, attention to detail, and consistent attendance throughout scheduled onsite shifts.</p><p>• Work closely with onsite supervisors to address daily shipping support needs and keep tasks moving on schedule.</p>
We are looking for a detail-oriented Sales Support team member to join a team in Seattle, Washington on a Long-term Contract basis. This position helps drive a smooth client and sales experience by preparing pricing documents, maintaining accurate records, and responding to routine inquiries effectively. The ideal candidate is comfortable working across web-based tools and business systems while communicating clearly with both clients and internal partners.<br><br>Responsibilities:<br>• Enter and maintain accurate client and account information across internal systems and databases to support daily sales operations.<br>• Prepare client quotes and pricing documentation for direct requests and for members of the sales team.<br>• Respond to routine customer questions related to support needs and product information using Zendesk and standardized response templates.<br>• Review submitted information for completeness and accuracy before processing sales-related records and documentation.<br>• Support inbound communication by addressing basic inquiries and directing more complex issues to the appropriate teams.<br>• Use CRM, CPQ, ERP, and related business applications to assist with order support, record updates, and sales administration.<br>• Help monitor documentation and transactional details to ensure organized records and reliable follow-through on client requests.