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3 results for Help Desk Analyst Ii in Baytown, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees<br>• Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner<br>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date<br>• Support user account administration tasks, including password resets and access updates within Active Directory<br>• Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications<br>• Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution<br>• Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
- 2026-06-09T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 39 - 42 USD / Hourly
- <p>Business Analyst – Data Governance & Optimization</p><p>Location: Houston, TX</p><p>Work Arrangement: Hybrid – 4 days onsite</p><p><br></p><p>Position Overview</p><p>We are seeking a highly motivated Business Analyst to join a growing Data & Optimization team focused on enterprise data governance, automation, analytics, and data enablement initiatives. This role will support strategic efforts to improve data usability, accessibility, quality, and governance across the organization.</p><p>The ideal candidate brings strong experience in data analysis, data governance, data mapping, and reporting, along with the ability to work cross-functionally to drive scalable, AI-assisted data practices. This position is well-suited for someone who thrives in fast-paced environments, enjoys solving complex data challenges, and can independently drive initiatives from concept through execution.</p><p><br></p><p>Key Responsibilities</p><p>Data Governance & Management</p><ul><li>Support enterprise data governance and data management initiatives</li><li>Assist with data validation, cleansing, enrichment, and integrity monitoring</li><li>Help establish scalable data quality and compliance processes</li><li>Support metadata management, data lineage, and cataloging efforts</li></ul><p>Data Analysis & Optimization</p><ul><li>Conduct data analysis, proof-of-concepts (POCs), and pattern detection initiatives</li><li>Identify trends, anomalies, and insights that support business decision-making</li><li>Assist with KPI development, project objectives, and reporting initiatives</li><li>Utilize AI-assisted automation and advanced analytics to improve workflows</li></ul><p>Reporting & User Enablement</p><ul><li>Lead deployment and rollout of new reports, dashboards, and automation solutions</li><li>Create documentation including:</li><li>Data dictionaries</li><li>Job aids</li><li>Training materials</li><li>Process documentation</li><li>Deliver user training sessions and ongoing support to improve adoption</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with business, operations, and technical teams to improve data accessibility</li><li>Support self-service and AI-assisted data initiatives</li><li>Translate business requirements into scalable data solutions</li><li>Collaborate on enterprise-wide process improvement efforts</li></ul>
- 2026-06-18T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 47 - 49 USD / Hourly
- <p><strong>Requirements</strong></p><p>Extensive experience troubleshooting issues in <strong>large-scale enterprise network environments</strong>, including multi-site and distributed infrastructure</p><p>Hands-on experience with <strong>Palo Alto technologies</strong>, including:</p><ul><li>Next-Generation Firewalls (PA Series)</li><li>Panorama (centralized management)</li><li>Prisma (cloud security platform)</li></ul><p>Strong experience supporting <strong>Cisco networking environments</strong>, including:</p><ul><li>Routers and switches</li><li>Wireless infrastructure</li><li>Firewall/security appliances</li></ul><p>Deep troubleshooting expertise across key networking protocols and technologies:</p><ul><li><strong>Routing:</strong> OSPF, EIGRP, BGP</li><li><strong>Switching:</strong> Spanning Tree</li><li><strong>Secure connectivity:</strong> IPSEC / SSL VPNs, DMVPN</li></ul><p>Experience performing <strong>packet-level analysis using Wireshark</strong> for root cause identification, latency issues, and application performance troubleshooting</p><p>Working knowledge of <strong>Cisco ISE / NAC</strong> for network access control, authentication, and segmentation</p><p>Experience utilizing <strong>network monitoring and management protocols/tools</strong>, including SNMP, NetFlow, and IP SLA</p><p><br></p>
- 2026-06-10T00:00:00Z