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7 results for Help Desk Analyst Ii in Baytown, TX

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations. Responsibilities: • Deliver first-line technical assistance for hardware, software, and network-related issues. • Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment. • Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365. • Escalate unresolved issues to higher-level support teams for advanced troubleshooting. • Record incidents, solutions, and processes systematically within the ticketing system. • Facilitate onboarding and offboarding procedures, including device setup and user account configuration. • Track and maintain an inventory of IT assets to ensure proper documentation and accountability. • Adhere to established IT policies, procedures, and security standards to maintain system integrity.
2026-04-15T00:00:00Z

Desktop Support Analyst

Houston, TX
onsite
Temporary
23 - 30 USD / Hourly
Job SummaryWe are seeking a reliable and customer‑focused Desktop Support Technician to provide technical assistance and support for end users. The ideal candidate will have at least 1 year of hands‑on desktop support experience, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.Responsibilities<ul><li>Provide Level 1 and Level 2 desktop support for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul>
2026-04-07T00:00:00Z

Technical Support Analyst II - Audio-Visual

Houston, TX
onsite
Temporary
31 - 36 USD / Hourly
OverviewWe are seeking a Technical Support Analyst II – Audio‑Visual to provide hands‑on, end‑user focused support for enterprise audio‑visual (AV) systems. This role is highly customer‑facing and emphasizes proactive problem resolution, system health monitoring, and end‑user enablement.The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast‑paced, cross‑functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting. Key Responsibilities<ul><li>Provide day‑to‑day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software</li><li>Assist end users with meeting scheduling, setup, and real‑time technical issues</li><li>Support Microsoft Teams Rooms and enterprise conferencing environments</li><li>Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems</li><li>Perform daily site walkthroughs to proactively identify and resolve system issues</li><li>Run system health reports and analyze trends to prevent future outages</li><li>Provide end‑user training to reduce recurring issues and improve adoption</li><li>Support meetings and events, including camera tracking and room configuration</li><li>Research and learn new AV technologies and production systems</li><li>Deliver both onsite and remote field support as needed</li></ul>
2026-03-26T00:00:00Z

Network Analyst III - US

Houston, TX
onsite
Temporary
45 - 50 USD / Hourly
Position OverviewWe are seeking an experienced Network Analyst to support and maintain enterprise network infrastructure for a Houston‑based organization. This is an ongoing contract opportunity offering a hybrid work schedule (onsite and remote). The ideal candidate will have hands‑on experience with Cisco networking technologies and Palo Alto firewalls, with a strong preference for candidates who have supported oil and gas environments.Responsibilities<ul><li>Design, implement, monitor, and troubleshoot enterprise network infrastructure</li><li>Configure, support, and maintain Cisco routers, switches, and wireless technologies</li><li>Manage, configure, and troubleshoot Palo Alto firewalls, including security policies, VPNs, and threat prevention</li><li>Monitor network performance and ensure high availability, reliability, and security</li><li>Identify, diagnose, and resolve network issues in a timely manner</li><li>Support network upgrades, migrations, and technology refresh projects</li><li>Collaborate with security, infrastructure, and application teams to support business initiatives</li><li>Maintain accurate network documentation, diagrams, and configuration standards</li><li>Follow best practices for network security, compliance, and change management</li></ul>
2026-04-08T00:00:00Z

Business Analyst III

Houston, TX
onsite
Temporary
52 - 57 USD / Hourly
Senior Business Analyst (Digital Operations)Location: Houston, TXWork Arrangement: Hybrid – Minimum of 4 days per week onsite (Monday–Thursday)Schedule: 8:00 AM – 5:00 PM (1st Shift) Position OverviewWe are seeking an experienced Senior Business Analyst with strong project management and Scrum Master capabilities to support a highly visible digital operations portfolio. This role focuses on delivering enterprise technology solutions that modernize operational workflows, support regulatory and environmental compliance, and integrate complex systems across large-scale operations.The ideal candidate will lead end-to-end requirements development, cross-functional coordination, and delivery execution for multiple digital applications. Success in this role requires exceptional communication, superior documentation discipline, and the ability to anticipate and resolve functional and technical challenges within complex, integrated system environments. Key ResponsibilitiesBusiness Analysis & Requirements Leadership<ul><li>Coordinate with business users, engineers, and technical teams to elicit, document, validate, and manage business and user requirements.</li><li>Develop detailed process flows, functional specifications, data flows, and use cases for complex system integration initiatives.</li><li>Create workflow diagrams, screen mockups, and cross-referenced documentation libraries.</li><li>Write clear acceptance criteria for user stories and defects; support test case reviews andQA validation activities.</li></ul>Project Management & Scrum Leadership<ul><li>Serve as a project lead driving planning, execution, and delivery across multiple workstreams.</li><li>Facilitate Agile ceremonies including standups, sprint planning, backlog refinement, and retrospectives.</li><li>Partner closely with product owners, developers, QA teams, and field stakeholders to ensure alignment and transparency.</li><li>Track issues, risks, and dependencies through resolution across internal teams and external vendors.</li><li>Lead user acceptance efforts and ensure operational readiness for production deployments.</li></ul>Cross-Functional & Technical Collaboration<ul><li>Act as a liaison between business, engineering, and technology teams supporting new system development and enhancements.</li><li>Support integrations involving operational technology, environmental compliance platforms, GIS, drone data, or industrial systems.</li><li>Conduct advanced business process analysis, needs assessments, and preliminary cost/benefit evaluations.</li></ul>Documentation & Communication Excellence<ul><li>Produce high-quality, structured documentation supporting requirements, workflows, training, and process change.</li><li>Communicate clearly and effectively with senior leaders, operational teams, and technical stakeholders.</li><li>Proactively identify gaps, risks, and stakeholder challenges before they impact delivery.</li></ul>
2026-04-08T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Business Systems Analyst to join our team in Houston, Texas. In this Contract to permanent position, you will play a vital role in bridging the gap between business needs and technical solutions, ensuring projects are executed efficiently and meet organizational goals. This role requires expertise in business analysis, documentation, and collaboration within Agile Scrum environments. Responsibilities: • Collaborate with stakeholders to gather, analyze, and document business requirements. • Develop comprehensive Business Requirement Documents (BRDs) to outline project objectives and scope. • Work closely with cross-functional teams to design and implement efficient business systems. • Facilitate Agile Scrum meetings to ensure alignment and progress throughout project cycles. • Conduct detailed analysis to identify gaps and propose actionable solutions. • Translate complex business needs into clear technical specifications for development teams. • Monitor and evaluate project outcomes to ensure alignment with initial requirements. • Provide guidance and support to teams in adapting to new systems and processes. • Maintain open communication with stakeholders to address concerns and ensure satisfaction. • Stay updated on industry trends and best practices to enhance system performance.
2026-04-03T00:00:00Z

Systems Analyst BMC Helix

Sugar Land, TX
onsite
Permanent
80000 - 100000 USD / Yearly
We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision. Responsibilities:• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.• Collaborate with technology teams to maintain and improve operations monitoring processes.• Communicate effectively with users and management regarding problem resolution and system updates.• Create and maintain technical documentation, including application procedures and workflows.• Track, route, and resolve problem calls while ensuring proper closure and documentation.• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.• Support compliance with change management and security policies to maintain system integrity.• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.• Utilize advanced query creation to support custom and out-of-the-box application configurations.
2026-04-03T00:00:00Z