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3 results for Help Desk Analyst Ii in Baytown, TX

Help Desk/Desktop Support Analyst

Pasadena, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the site • Diagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely manner • Manage user account access, password resets, and directory-related support tasks within Active Directory • Track, update, and close service desk tickets while maintaining clear notes and status communication • Perform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivity • Escalate more complex incidents when needed and coordinate with internal support teams to drive resolution • Set up, configure, and support end-user workstations and related equipment for new or existing staff • Maintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner
2026-09-09T00:00:00Z

Level 3 Cybersecurity Analyst

Houston, TX
onsite
Temporary / Contract
64.125 - 74.25 USD / Hourly
We are looking for an experienced Level 3 Cybersecurity Analyst to support and strengthen enterprise security operations in Houston, Texas. This Long-term Contract position is ideal for a detail-oriented candidate who can protect Windows-based environments, administer secure access, and help maintain resilient infrastructure across end-user and server platforms. The role combines hands-on security administration with system oversight, requiring strong judgment, technical depth, and the ability to work across core technologies such as Active Directory, Microsoft Windows Server, Windows 10, Dell platforms, and Citrix environments. Responsibilities: • Oversee security administration activities across enterprise systems, with a focus on protecting Windows server and desktop environments. • Manage identity and access controls within Active Directory, including account provisioning, permissions review, and policy enforcement. • Monitor, maintain, and harden Microsoft Windows Server infrastructure to support secure and reliable business operations. • Support endpoint security for Windows 10 devices by addressing vulnerabilities, applying controls, and coordinating remediation efforts. • Administer and troubleshoot security-related issues across Dell Technologies hardware and associated enterprise platforms. • Maintain secure access and session integrity within Citrix environments, resolving risks that could affect availability or user productivity. • Investigate system security events, analyze operational issues, and implement corrective actions to reduce exposure and improve stability. • Document configurations, security procedures, and administrative activities to support compliance, audit readiness, and operational consistency.
2026-09-09T00:00:00Z

Business Analyst I

Houston, TX
onsite
Permanent / Full Time
95000 - 110000 USD / Yearly
We are looking for a detail-oriented Business Analyst I to support service operations in Houston, Texas. This role focuses on analyzing business needs, improving customer service processes, and translating findings into clear documentation for stakeholders. The ideal candidate is comfortable working in Agile Scrum environments and can evaluate current workflows to identify opportunities for stronger performance and better alignment with business goals. Responsibilities: • Analyze operational workflows and business needs to identify process improvements and support informed decision-making. • Gather, organize, and clarify requirements from stakeholders to ensure project objectives are accurately defined. • Review business and customer service documentation for completeness, accuracy, and alignment with organizational standards. • Partner with call center and service teams to understand pain points, evaluate current practices, and recommend practical solutions. • Support Agile Scrum activities by contributing to backlog refinement, user story development, and cross-functional collaboration. • Perform gap analysis to compare existing processes with desired outcomes and highlight areas needing change or enhancement. • Track action items, document findings, and communicate updates to stakeholders throughout the project lifecycle.
2026-08-25T00:00:00Z