We are looking for a skilled Desktop Support Analyst to join our team in Lafayette, Louisiana. This is a Contract-to-permanent position designed to offer long-term growth opportunities for the right candidate. The ideal individual will excel in troubleshooting and providing technical support across various platforms and devices, ensuring smooth operations for end-users.<br><br>Responsibilities:<br>• Provide technical support for desktop hardware and software, including Dell and Lenovo devices.<br>• Troubleshoot and resolve issues related to Microsoft 365 applications and services.<br>• Assist with the configuration and maintenance of Android and Apple devices.<br>• Utilize Cisco and Citrix technologies to address connectivity and network-related concerns.<br>• Perform remote support to diagnose and resolve technical problems efficiently.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Implement and oversee backup technologies to safeguard data integrity.<br>• Conduct hardware diagnostics and repairs for computer systems.<br>• Ensure proper documentation of issues and resolutions for future reference.<br>• Collaborate with team members to improve processes and enhance user experience.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Baton Rouge, LA. In this role, you will deliver exceptional technical assistance, both onsite and remotely, ensuring the seamless operation of hardware and software systems for end users. This position offers an opportunity to provide high-quality support to a diverse range of users in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver in-person and remote technical support to resolve hardware and software issues for both technical and non-technical users.</p><p>• Manage and troubleshoot Microsoft Office 365 and Active Directory environments to ensure optimal functionality.</p><p>• Offer white-glove support to end users, addressing their needs with professionalism and attention to detail.</p><p>• Perform system imaging and configuration for desktop workstations to maintain efficient operations.</p><p>• Diagnose and resolve issues related to Windows 10 operating systems and desktop hardware.</p><p>• Utilize a ticketing system to track, prioritize, and resolve user requests effectively.</p><p>• Collaborate with team members to implement solutions and improve overall support processes.</p><p>• Ensure all devices and systems are up to date with the latest security patches and software updates.</p>
We are looking for an experienced IT Manager to lead and oversee enterprise-level network and system administration operations. This role requires a strategic thinker who can scale IT infrastructure while ensuring reliability and performance. If you have a passion for technology and a proven track record in managing IT teams, we encourage you to apply.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of enterprise network infrastructure to ensure optimal performance and scalability.<br>• Manage and mentor a team of network and system administrators, fostering growth and collaboration.<br>• Oversee the configuration and management of Active Directory, backup technologies, and Cisco-based systems.<br>• Develop and enforce IT policies and procedures to maintain system security and efficiency.<br>• Supervise the Network Operations Center (NOC) to ensure continuous monitoring of IT systems and swift resolution of issues.<br>• Collaborate with cross-functional teams to align IT strategies with organizational goals.<br>• Evaluate and implement new technologies to enhance business operations and support growth.<br>• Ensure compliance with industry standards and regulatory requirements for IT systems.<br>• Troubleshoot and resolve complex technical issues to minimize downtime and disruptions.<br>• Maintain comprehensive documentation of IT systems, processes, and configurations for future reference.
