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3 results for Help Desk Technician Ii in Baltimore, MD

Help Desk Call Center Support

Herndon, VA
onsite
Temporary / Contract
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Systems Administrator II

Washington, DC
onsite
Temporary / Contract
43 - 48 USD / Hourly
Clearance Requirement: Public Trust clearance (Must currently hold or have the ability to obtain and maintain)Red Hat Enterprise Linux (RHEL) Systems AdministratorLocation: Washington, DC (On-site, 5 days per week)Employment Type: 6 Month Contract, Potential for Extension or ConversionPay: Available on W2Job SummaryThe RHEL Systems Administrator is responsible for administering, supporting, and maintaining Red Hat Enterprise Linux (RHEL) server environments. This role focuses on enterprise-scale Linux operations, automation, containerized platforms, cloud integration, monitoring, and system reliability. The ideal candidate has strong scripting skills, experience supporting containerized workloads, and the ability to troubleshoot, stabilize, and optimize systems in a secure, fast-paced environment.Key Responsibilities<ul><li>Manage the full lifecycle of RHEL servers, including deployment, configuration, patching, reboot coordination, and ongoing maintenance in virtualized environments (VMware).</li><li>Administer enterprise RHEL environments using Red Hat Satellite, including repository management, content views, lifecycle environments, and patch orchestration.</li><li>Serve as the primary owner for implementing system and software updates across the RHEL platform.</li><li>Develop, test, and maintain automation using Bash and Python scripting to streamline administrative tasks and reduce manual intervention.</li><li>Support and maintain containerized environments, including Docker and Kubernetes, in coordination with application and platform teams.</li><li>Perform advanced system monitoring, performance tuning, and root cause analysis to ensure system stability and optimal performance.</li><li>Design, implement, and maintain backup and recovery strategies to ensure data integrity and system resiliency.</li><li>Perform daily operational support, including troubleshooting platform and application issues and responding to escalations.</li><li>Collaborate closely with IT security teams to ensure systems are fully patched, rebooted as necessary, and compliant with security standards.</li><li>Provide regular status updates and reporting on system health, patching, backups, and operational activities.</li><li>Create and maintain system documentation, operational procedures, and knowledge base articles.</li><li>Work cross-functionally with infrastructure, cloud, security, and application teams to support deployments and resolve issues efficiently.</li></ul>
2026-04-23T00:00:00Z

Office Assistant II

Baltimore, MD
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Office Assistant II to support daily administrative operations for a local government program. This Contract position offers regular hours in a mission-focused setting that serves children and families through public health and human services programs. The ideal candidate will bring strong organizational skills, professionalism, and a customer-focused approach to managing office tasks and assisting staff, families, and community partners. Responsibilities: • Maintain organized paper and electronic records, ensuring program files are accurate, accessible, and up to date. • Provide administrative support to team members by preparing documents, entering information, and assisting with routine office workflows. • Welcome callers and visitors in a courteous manner, respond to general inquiries, and direct requests to the appropriate staff. • Perform data entry tasks with a high degree of accuracy while supporting day-to-day documentation needs. • Handle confidential client and program information responsibly and follow established privacy standards. • Assist with filing, archiving, and general records retention activities to keep office materials well organized. • Support coordination of office activities that help program staff deliver services efficiently to families and providers.
2026-04-23T00:00:00Z