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30 results for Help Desk in Baltimore, MD

Hybrid Support Field Analyst

Baltimore, MD
onsite
Permanent / Full Time
50000.00 - 55000.00 USD / Yearly
We are looking for a Hybrid Support Field Analyst to provide dependable technical assistance for end users in Baltimore, Maryland. This role supports daily desktop and help desk operations by resolving common hardware, software, and account-related issues while delivering a positive support experience. The ideal candidate is comfortable working in a hybrid environment, managing service requests efficiently, and troubleshooting Microsoft-based systems with a practical, customer-focused approach. Responsibilities: • Deliver front-line technical support for desktop, laptop, and workplace technology issues for onsite and remote users. • Investigate and resolve incidents involving Windows operating systems, user access, and standard business applications. • Manage incoming service desk requests, document work performed, and maintain accurate ticket updates through resolution. • Create, modify, and support user accounts and permissions within Active Directory based on established procedures. • Diagnose routine hardware and software problems, escalating more complex matters when additional expertise is required. • Provide hands-on field support for workstation setup, device replacement, and general end-user technical assistance. • Follow support standards and service expectations to ensure timely responses and consistent issue resolution.
2026-07-28T13:04:11Z

Support Field Services Lead

Baltimore, MD
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
We are looking for a Support Field Services Lead to guide daily service operations across remote support and onsite technical teams in Baltimore, Maryland. This position combines team leadership, ticket coordination, and direct technical contribution to keep service delivery organized, responsive, and customer-focused. The ideal candidate brings strong judgment, practical troubleshooting experience, and the ability to manage priorities effectively in a fast-paced support environment. Responsibilities: • Guide daily activities for both remote support and field service staff, helping maintain consistent performance and service quality across the team. • Coach less-experienced technicians through regular knowledge sharing, practical mentorship, and reinforcement of strong communication and documentation habits. • Review incoming requests, determine urgency and required expertise, and direct work to the most appropriate support, engineering, or field resource. • Monitor technician capacity and service queues throughout the day, adjusting assignments and schedules to reduce delays and improve productivity. • Track open issues against service expectations, follow up on aging requests, and raise concerns when response or resolution targets are at risk. • Communicate clearly with customers regarding progress updates, appointment coordination, service interruptions, and changing priorities. • Evaluate tickets for completeness, accuracy, and professionalism while reinforcing standards for notes, time tracking, and overall record quality. • Assist with onboarding new team members and recommend workflow, triage, or training improvements based on recurring service trends. • Provide hands-on support during peak demand periods and contribute to the resolution of higher-complexity or escalated technical issues. • Participate in team meetings, operational check-ins, and post-issue reviews, occasionally leading discussions when needed.
2026-07-28T13:04:11Z

Project Coordinator 1

Mclean, VA
remote
Temporary / Contract
25.00 - 27.00 USD / Hourly
We are looking for a highly organized Project Coordinator 1 to support onsite relocation and move management activities in Virginia. This is a Contract position that plays a central role in coordinating project logistics, maintaining accurate records, and keeping communication flowing among clients, vendors, and internal teams. The ideal candidate brings strong administrative skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while delivering a detail-oriented experience to stakeholders at all levels. Responsibilities: • Coordinate calendars, meeting logistics, and workspace reservations to support relocation planning and daily project activity. • Prepare project documentation, status materials, and proposal support items to help the team launch and manage client engagements effectively. • Track incoming move-related requests, organize required details, and guide each request through completion with timely follow-up. • Develop and distribute relocation notices, move packets, labels, and other client-facing materials to keep all parties informed and prepared. • Support onsite move execution by conducting pre-move and post-move inventories, posting signage, monitoring check-in and check-out activity, and overseeing movers during scheduled events. • Review vendor and subcontractor billing against purchase orders or service agreements to help confirm accuracy and resolve discrepancies. • Maintain current occupancy, move, and project records in designated systems to ensure reliable reporting and data integrity. • Partner with property management, facilities teams, installers, and outside vendors to coordinate furniture changes, space updates, and related move services. • Escalate unresolved issues, communicate project risks to leadership, and assist with post-move support activities as needed, including ergonomic request coordination and help desk follow-up.
2026-07-29T14:53:47Z

Front Desk Coordinator

Lancaster, PA
onsite
Temporary to Hire
22.00 - 25.00 USD / Hourly
We are looking for a detail-oriented Front Desk Coordinator to support daily administrative operations. This contract-to-permanent opportunity is ideal for someone who enjoys being the first point of contact for visitors and callers while keeping administrative tasks organized and moving efficiently. The role requires strong judgment, discretion, and clear communication in a fast-paced environment. Responsibilities:• Serve as the primary point of contact at the front desk by greeting guests, identifying their needs, and notifying the appropriate personnel.• Manage a multi-line phone system, respond to incoming inquiries and provide clear information.• Handle sensitive documents by receiving, organizing, and filing materials accurately while preserving confidentiality.• Support day-to-day administrative operations through tasks such as copying, scanning, and maintaining orderly records.• Sort and distribute incoming mail, prepare outbound packages, and assist with basic shipping coordination as needed.• Maintain a calm, courteous, and attentive approach when assisting clients.• Contribute to special assignments and additional clerical projects that support the broader staff.
2026-07-17T17:48:39Z

Front Desk Coordinator

Lancaster, PA
onsite
Temporary / Contract
17.00 - 23.00 USD / Hourly
We are looking for a Front Desk Coordinator to serve as a welcoming first point of contact while helping keep daily office and HR support activities organized. This Long-term Contract position is ideal for someone who enjoys balancing visitor interaction, front desk coverage, and administrative coordination in a detail-oriented environment. The role supports a range of office operations, including meeting logistics, invoice tracking, and general assistance for the HR team. Responsibilities: • Welcome guests, employees, and vendors in a courteous manner and direct them to the appropriate contacts or meeting spaces. • Manage front desk communications by answering and routing incoming calls through a multi-line phone system with accuracy and courtesy. • Handle day-to-day office support activities such as distributing mail, coordinating outgoing shipments, and maintaining workplace supply inventory. • Arrange meeting details, including room coordination and food orders, to help ensure smooth internal gatherings and scheduled visits. • Monitor invoices, maintain accurate records, and assist with reconciliation to support timely processing and reporting. • Provide administrative assistance to the HR team through document support, coordination tasks, and general front office organization. • Respond to routine inquiries from visitors and staff while helping maintain an orderly and efficient reception area.
2026-07-31T15:48:48Z

Front Desk Coordinator

Towson, MD
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for an experienced and customer-focused Front Desk Coordinator to serve as the first point of contact for visitors and callers in Towson, Maryland. This Long-term Contract position is ideal for someone who enjoys creating a welcoming environment, managing front desk activity with care, and supporting daily office operations. The role calls for strong communication skills, sound judgment, and the ability to keep multiple priorities organized throughout the day. This is a part-time role working Saturday and Sunday, 3pm - 11pm. Responsibilities:• Welcome guests, employees, and vendors while ensuring a detail-oriented and positive front desk experience.• Manage incoming phone lines, direct calls to the appropriate contacts, and relay messages accurately and promptly.• Provide concierge-style assistance by answering questions, offering guidance, and helping visitors navigate the office or building.• Coordinate front desk schedules, monitor lobby activity, and maintain an orderly reception area at all times.• Support day-to-day administrative needs such as handling mail, preparing visitor logs, and assisting with basic office coordination tasks.• Respond to routine inquiries with courtesy and efficiency while escalating more complex issues to the appropriate team members.• Maintain accurate records related to visitors, calls, and front desk activity to support smooth office operations.
2026-07-23T14:28:43Z

Receptionist

Ashburn, VA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a detail-oriented and welcoming Receptionist to support daily front office operations in Ashburn, Virginia. This Long-term Contract position is ideal for someone who enjoys creating a positive first impression, communicating with a diverse workforce, and keeping administrative tasks organized. The role requires on-site availability Monday through Friday, strong bilingual Spanish communication skills, and the ability to manage a busy reception area with confidence and professionalism. Responsibilities: • Greet visitors, employees, and vendors in a courteous manner while maintaining an organized and efficient front desk environment. • Manage incoming calls through a multi-line phone system, direct inquiries to the appropriate contacts, and relay messages accurately. • Coordinate conference room scheduling and help ensure meeting spaces are prepared for daily use. • Provide administrative assistance such as handling correspondence, organizing documents, and supporting routine office tasks. • Assist with basic facilities-related needs by reporting issues, communicating with internal teams, and helping maintain smooth office operations. • Support frequent interaction with field staff by providing clear information in both English and Spanish. • Help uphold office presentation standards by following business casual workplace expectations and maintaining a well-presented front office presence.
2026-07-10T12:38:38Z

Administrative Assistant

Alexandria, VA
remote
Temporary / Contract
21.85 - 25.30 USD / Hourly
We are looking for a detail-oriented Administrative Assistant to support daily office operations. This long-term contract position is ideal for someone who enjoys keeping administrative processes organized, communicating effectively with internal and external contacts, and ensuring the front office runs smoothly. The role requires a reliable individual who can manage multiple priorities while maintaining accuracy and a high level of service. Responsibilities: • Coordinate day-to-day administrative activities to help maintain an efficient and well-organized office environment. • Manage incoming phone calls, respond to routine inquiries, and direct messages to the appropriate contacts in a courteous and organized manner. • Perform accurate data entry and maintain records, files, and other office documentation with strong attention to detail. • Welcome visitors and provide front desk support, ensuring a positive and organized experience for guests and staff. • Assist with general office tasks such as scheduling, correspondence, document preparation, and administrative follow-up. • Monitor administrative workflows and help keep routine office processes moving according to established procedures.
2026-07-29T14:53:47Z

Call Center Representative

Middle River, MD
remote
Temporary / Contract
18.00 - 21.00 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-07-30T14:56:45Z

Office Assistant

Arlington, VA
onsite
Temporary / Contract
21.85 - 25.30 USD / Hourly
We are looking for a dependable Office Assistant to support daily workplace operations for a Contract position based in Arlington, Virginia. This role will serve as a key point of contact for visitors and employees while helping maintain an organized, efficient, and detail-oriented office environment. The ideal candidate is proactive, service-oriented, and comfortable balancing front desk responsibilities with administrative coordination. Responsibilities: • Welcome guests, clients, and team members with a courteous approach that creates a positive office experience. • Manage meeting spaces by organizing conference room schedules, preparing rooms in advance, and confirming they are ready for use. • Handle incoming and outgoing mail, deliveries, and shipments while ensuring timely distribution across the office. • Keep the workplace running smoothly by replenishing supplies, arranging shared spaces, and supporting a clean, orderly environment. • Prepare work areas and coordinate office logistics to help new employees transition into the workplace effectively. • Assist with internal meetings and company events by supporting setup, coordination, and general administrative needs. • Draft, format, and distribute routine office communications, documents, and correspondence as needed. • Provide day-to-day administrative assistance to departments and leadership, including clerical support, document scanning, and phone coverage. • Liaise with vendors and building management to address maintenance requests and follow through on office-related service needs. • Support purchasing and invoice-related administrative tasks while contributing ideas to improve office processes and employee experience.
2026-07-09T12:03:35Z

Office Assistant

Waldorf, MD
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a bilingual Office Assistant to support daily administrative and front desk operations in Waldorf, Maryland. This is a Long-term Contract opportunity for someone who enjoys helping people, keeping office activities organized, and contributing to a well-organized in-office environment. The ideal candidate communicates confidently in both English and Spanish and can manage a variety of clerical and customer-facing tasks with accuracy and care. Responsibilities: • Welcome visitors, answer incoming calls, and provide courteous assistance in English and Spanish at the front desk. • Coordinate appointment scheduling and help maintain calendars to support smooth day-to-day office operations. • Prepare, scan, and organize documents while keeping paper and digital filing systems accurate and accessible. • Enter information into office records and assist with routine correspondence, forms, and other administrative documents. • Provide general clerical support across the office, including handling reception coverage and responding to basic customer or client inquiries. • Help maintain a clean, orderly, and well-organized reception and work area for staff and visitors. • Support team needs by taking on additional administrative tasks as priorities shift.
2026-07-09T13:58:37Z

Call Center Representative

Chantilly, VA
onsite
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are seeking a professional and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive service experience. The ideal candidate has strong communication skills, patience, and the ability to multitask in a fast-paced environment. You will be working Monday to Friday full time. Responsibilities:<ul><li>Answer a high volume of inbound and/or outbound customer calls.</li><li>Assist customers with account questions, service issues, orders, and general inquiries. </li><li>Document customer interactions accurately in the system.</li><li>Resolve complaints professionally and escalate complex issues as needed. </li><li>Maintain knowledge of company products, services, and policies. </li><li>Meet performance goals for call handling, customer satisfaction, and response times. </li></ul>
2026-07-21T18:28:43Z

Benefits Customer Support Representative

Baltimore, MD
remote
Temporary / Contract
18.00 - 25.00 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-16T16:43:50Z

Customer Service Representative

Chantilly, VA
onsite
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive customer experience. You will be onsite full-time Monday to Friday. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve customer complaints and issues while maintaining a high level of service. </li><li>Process orders, returns, account updates, and service requests accurately. </li><li>Document customer interactions and maintain detailed records in internal systems. </li><li>Collaborate with internal departments to resolve complex customer concerns. </li><li>Provide product, service, and policy information to customers. </li><li>Meet performance goals related to response time, resolution, and customer satisfaction. </li></ul>
2026-07-21T18:14:09Z

Open Enrollment Specialist

Baltimore, MD
onsite
Temporary / Contract
18.00 - 23.00 USD / Hourly
We are seeking a detail-oriented and customer-focused Open Enrollment Specialist to support employees and members during the annual benefits enrollment period. This role will assist individuals with understanding benefit options, completing enrollment forms, answering questions, and ensuring accurate data entry and documentation. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to handle confidential information in a fast-paced environment. Responsibilities<ul><li>Assist employees and members with the open enrollment process</li><li>Explain benefit plans, coverage options, and enrollment procedures</li><li>Answer questions regarding medical, dental, vision, life insurance, and other benefit offerings</li><li>Review enrollment forms for accuracy and completeness</li><li>Enter and maintain benefits data within HRIS and benefits administration systems</li><li>Follow up with employees regarding missing documentation or incomplete enrollments</li><li>Assist with benefits presentations, meetings, and informational sessions</li><li>Maintain confidentiality of employee and benefits information</li><li>Track enrollment deadlines and ensure timely processing of all paperwork</li><li>Provide exceptional customer service while resolving enrollment-related concerns</li></ul>
2026-07-20T20:38:43Z

Customer Service Representative

Bowie, MD
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion. Responsibilities: • Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters. • Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support. • Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps. • Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability. • Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience. • Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment. • Provide guidance on account systems and related processes so customers understand available resources and required actions. • Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.
2026-07-21T14:13:46Z

Data Entry Clerk I

Baltimore, MD
onsite
Temporary / Contract
15.50 - 17.00 USD / Hourly
We are looking for a detail-oriented Data Entry Clerk I to support hotline and client service operations for a local government organization. This contract position involves managing incoming calls, entering and updating client information with precision, and helping connect individuals to appropriate services and resources. The ideal candidate is organized, detail-oriented, and able to handle sensitive information with discretion while delivering responsive customer support. Responsibilities: • Manage hotline interactions by following defined service procedures and documenting caller information accurately in the database. • Enter, update, and verify client records to maintain complete and reliable information for service delivery. • Coordinate and book appointments within the scheduling system while ensuring details are recorded correctly. • Direct incoming calls to appropriate clinic personnel based on the nature of the request or issue. • Escalate client concerns, service issues, and complaints to the appropriate supervisor in a timely manner. • Share general program information and connect callers with relevant health and social service agencies. • Organize and maintain reports, records, and supporting files to promote accurate tracking and follow-up. • Protect confidential information by handling all client and organizational data in accordance with privacy expectations. • Provide additional administrative and customer service support as needed to meet operational demands.
2026-07-29T14:13:45Z

FAST Advisor

Chantilly, VA
onsite
Temporary to Hire
18.05 - 20.90 USD / Hourly
We are looking for a FAST Advisor to support students and learners with payment-related questions, financial aid coordination, and account assistance in Chantilly, Virginia. This contract position with permanent potential is ideal for someone who enjoys delivering responsive customer service, solving complex issues, and helping individuals understand available financing pathways and university policies. The person in this role will balance inbound and outbound communication while working closely with financial aid partners to create a positive, accurate, and timely support experience. Responsibilities: • Respond to incoming calls and outreach requests by identifying each learner’s needs and providing clear, policy-aligned guidance and practical solutions. • Guide students through payment methods, financing resources, and related university procedures so they can make informed decisions about their accounts. • Partner with Financial Aid Advisors on daily case support, documentation updates, and follow-up actions to keep learner records accurate and current. • Handle a mix of inbound service volume and outbound outreach campaigns, including balance-related communications designed to encourage timely resolution. • Process payments and complete required account updates with accuracy while following established procedures and confidentiality standards. • Monitor service goals and call activity metrics, using available reporting tools to track performance and maintain productivity expectations. • Collaborate with the Financial Aid Support Team to identify recurring issues, investigate root causes, and recommend improvements to the learner experience. • Contribute to a team-focused environment by participating in coaching discussions, sharing feedback, and supporting colleagues across departments as needed.
2026-07-22T11:38:45Z

Human Resources (HR) Manager

Towson, MD
onsite
Permanent / Full Time
95000.00 - 120000.00 USD / Yearly
We are looking for an experienced Human Resources (HR) Manager to lead people operations for a detail-oriented professional services firm in Towson, Maryland. This role combines strategic HR leadership with hands-on oversight of employee relations, benefits administration, compliance, and workplace support functions. The ideal candidate will bring sound judgment, strong knowledge of employment practices, and the ability to foster an organized, service-focused employee experience. Responsibilities:• Serve as the primary resource for managers and employees on workplace matters, including performance concerns, coaching conversations, and corrective action guidance.• Direct core employee lifecycle processes such as hiring, onboarding, offboarding, attendance tracking, and leave administration to ensure consistency and compliance.• Lead performance review activities and support compensation planning, including salary adjustments and broader pay program assessments.• Maintain and update HR policies, employee handbook content, internal records, and related intranet resources while aligning practices with applicable employment regulations.• Assess development needs across the organization, coordinate training initiatives, and monitor participation in and the effectiveness of learning programs.• Oversee employee benefits programs, including retirement, medical, disability, and leave offerings, while managing annual renewals and open enrollment activities.• Partner with external brokers and internal stakeholders to evaluate benefit plans and help maintain competitive, cost-conscious offerings.• Supervise leave-related processes and coordinate with payroll partners to ensure accurate handling of employee absences and related adjustments.• Support operational functions by organizing administrative assistant workflow, overseeing front desk coverage, and coordinating vendor-supported mail, copy, and facilities services.• Manage employee engagement efforts such as recognition programs that strengthen morale and reinforce a positive workplace culture.
2026-07-02T17:30:09Z

Receptionist

Washington, DC
remote
Temporary / Contract
16.00 - 17.00 USD / Hourly
We are looking for an experienced and dependable Receptionist to support daily front desk operations. This Long-term Contract position is ideal for someone who enjoys creating a welcoming environment, coordinating administrative tasks, and keeping office activity organized. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing attentive support to visitors and internal teams. Responsibilities: • Welcome guests in a courteous manner, assist with check-in procedures, and guide them to the appropriate contacts or meeting spaces. • Coordinate incoming and outgoing deliveries by working with courier services and ensuring packages are tracked and routed accurately. • Maintain visitor and call records, issue access badges or security passes, and support front desk documentation with accuracy and discretion. • Oversee conference and boardroom calendars, confirm room readiness, and help ensure meeting equipment is available and functioning properly. • Perform a variety of clerical duties such as typing documents, organizing files, photocopying materials, and preparing bound or mailed packets. • Respond to routine information requests and provide general administrative assistance to support smooth day-to-day office operations. • Handle front desk communications with care, including directing inquiries and escalating matters when needed. • Preserve organized records and uphold confidentiality when managing sensitive information or office documents.
2026-07-31T14:48:49Z

GenAI CCaaS Engineer

Washington, DC
remote
Temporary / Contract
50.00 - 54.00 USD / Hourly
Opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation.You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment. Primary Responsibilities<ul><li>Amazon Connect application development and configuration: </li><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li><li>AI orchestration and backend services: </li><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li><li>Data safety and compliance: </li><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li><li>Web and chat integration: </li><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul>
2026-07-02T17:38:45Z

Sales Support

Lanham, MD
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Maryland. This Long-term Contract position will support daily sales operations by preparing customer quotes, coordinating equipment orders, and maintaining accurate account documentation. The ideal candidate brings strong customer service skills, clear communication, and a consistent focus on accuracy in post-sales support activities. Responsibilities: • Prepare and review customer quotations to ensure pricing, product details, and supporting information are complete and accurate. • Process equipment orders efficiently while coordinating with internal teams to help meet customer expectations and delivery timelines. • Maintain organized customer and account records, ensuring documentation is current, accessible, and accurate. • Provide post-sales assistance by responding to customer inquiries and resolving routine order-related issues in a detail-oriented manner. • Enter order information into company systems with a high level of accuracy and attention to detail. • Support call center and customer service activities by communicating updates, answering questions, and escalating concerns when needed.
2026-07-28T19:33:48Z

Bilingual Recruiter (Spanish/English)

Baltimore, MD
onsite
Temporary / Contract
25.16 - 34.89 USD / Hourly
We are seeking a motivated and bilingual Recruiter (Spanish/English) to support a staffing organization working onsite in the Baltimore area. This role is responsible for sourcing, screening, interviewing, and placing candidates for a variety of positions while building strong relationships with both clients and job seekers. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced environment. Responsibilities<ul><li>Source, recruit, and screen candidates for temporary, temp-to-hire, and direct hire opportunities</li><li>Conduct phone screens and in-person interviews in both English and Spanish</li><li>Maintain ongoing communication with candidates throughout the hiring process</li><li>Review resumes and assess candidate qualifications against job requirements</li><li>Coordinate interviews, onboarding, and new hire paperwork</li><li>Build and maintain talent pipelines for current and future openings</li><li>Follow up with employees regarding attendance, performance, and assignment updates</li><li>Utilize job boards, social media, referrals, and recruiting tools to identify qualified talent</li><li>Maintain accurate candidate records within the applicant tracking system (ATS)</li><li>Partner with clients and hiring managers to understand staffing needs and provide hiring updates</li></ul>
2026-07-20T20:34:05Z

Workplace Experience Coordinator

Washington, DC
onsite
Temporary / Contract
24.70 - 26.00 USD / Hourly
We are looking for an experienced and service-driven Workplace Experience Coordinator to provide on-call front desk and workplace support. This Contract position is ideal for someone who stays composed in a fast-moving environment, enjoys helping others, and brings a detail-oriented presence to every interaction. The person in this role will support daily office hospitality needs, greet visitors, and assist with beverage service while adapting to changing coverage needs, including occasional same-day requests. Responsibilities: • Welcome employees, guests, and vendors with a detail-oriented and attentive approach while serving as the first point of contact at the front desk. • Manage incoming calls, visitor check-in, and general reception tasks to help maintain a smooth and organized workplace experience. • Prepare, replenish, and clear food and beverage service for meetings, ensuring shared spaces remain neat and presentation-ready. • Operate and maintain office coffee equipment, including running cleaning cycles and restocking beans or related supplies as needed. • Provide clerical support such as document handling, scanning, and other administrative tasks that support daily office operations. • Use workplace communication and productivity tools, including Microsoft Office and Slack, to coordinate requests and respond efficiently. • Step in for on-call coverage as business needs arise, including occasional urgent or same-day scheduling needs. • Participate in onsite training and follow established workplace procedures to deliver consistent service standards.
2026-07-02T17:30:09Z

Bookkeeper

Baltimore, MD
onsite
Temporary to Hire
36.10 - 38.00 USD / Hourly
We are looking for a detail-oriented Bookkeeper to support daily accounting operations in Baltimore, Maryland. This contract opportunity is ideal for someone who can keep financial records accurate, organized, and up to date while helping the business maintain strong control over cash activity and reporting. The person in this role will work closely with internal stakeholders to manage routine transactions, support reconciliations, and contribute to timely month-end financial processes. Responsibilities:• Oversee the accuracy of financial records by posting transactions and maintaining organized general ledger activity.• Manage incoming and outgoing payments, including vendor invoices, customer receipts, and related account follow-up.• Create billing documents, track outstanding balances, and help drive timely collection of receivables.• Reconcile bank accounts, credit card statements, and other balance sheet items to identify and resolve discrepancies.• Review and process employee expense submissions and coordinate reimbursement activity in line with company guidelines.• Enter daily accounting activity such as deposits, disbursements, and journal entries with a high level of accuracy.• Assist with month-end and year-end close tasks by preparing supporting schedules and ensuring records are complete.• Produce routine financial reports, including income statements, balance sheets, and cash flow summaries for management review.• Maintain audit-ready documentation and collaborate with leadership, accountants, and external auditors when needed.
2026-07-28T17:54:10Z