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43 results for Help Desk in Baltimore, MD

Help Desk Call Center Support

Reston, VA
onsite
Temporary / Contract
16.00 - 19.00 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T12:53:41Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent / Full Time
80000.00 - 120000.00 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-04-21T13:18:43Z

Software Engineering IV

Washington D.c., DC
onsite
Temporary / Contract
44.00 - 51.00 USD / Hourly
Role OverviewWe are seeking experienced Mail Engineers to support enterprise‑level messaging and mobile device management services within a highly regulated, government‑facing environment. This role is responsible for the design, configuration, integration, testing, release, maintenance, and operational support of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services. Key Responsibilities<ul><li>Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud services, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support Enterprise Messaging and MDM services in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to urgency, impact, priority, and SLAs, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate change and release management activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through root‑cause analysis, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul>
2026-04-09T22:38:45Z

Concierge

Mclean, VA
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for an experienced and service-driven Concierge to support a hospitality-focused workplace experience in McLean, Virginia. This is a Concierge position for someone who enjoys helping employees and visitors, managing front desk interactions, and creating a welcoming environment throughout the site. The role combines customer service, workplace coordination, and day-to-day operational support while partnering with facility and service teams to keep the workplace running smoothly. Looking to interview ASAP! Working onsite M-F. Need to have great communication skills and can work in a fast-paced environment! Responsibilities:• Welcome employees and guests at the front desk, provide clear guidance, and create a strong first impression throughout the day.• Support access-related requests, including coordinating badge assistance and helping visitors and staff navigate entry procedures.• Serve as a central resource for building, campus, and local area information, answering questions and resolving routine service inquiries promptly.• Coordinate workplace support needs such as conference room assistance, luggage storage, lost and found, parking questions, mailroom direction, and other employee service requests.• Maintain an orderly, presentable lobby and reception area to reflect a high standard of hospitality and site readiness.• Partner closely with facility management, transportation, and other service teams to deliver a seamless experience across the workplace.• Monitor client concerns, identify service risks early, and escalate issues appropriately to prevent disruptions to daily operations.• Follow up on requests through completion, communicate effectively with staff and leadership, and contribute ideas that improve service quality and responsiveness.
2026-04-28T18:13:38Z

Technology Management I

Lorton, VA
onsite
Temporary / Contract
75.00 - 80.00 USD / Hourly
Senior Juniper Network EngineerLocation: Onsite in Lorton, VASchedule: Monday–Friday, 9:00am–5:00pmEmployment Type: Full-time Contract, 6 Months with Potential for Conversion OverviewA government IT program is seeking a Senior Juniper Network Engineer to provide expert-level engineering, operations, and maintenance support for mission‑critical field communications systems used worldwide. This program delivers a wide range of IT applications and infrastructure services, including enterprise network support, service desk, workstation engineering, telecommunications engineering, mobility services, and more.This role supports a high‑visibility customer environment and requires someone who can operate independently, communicate effectively with technical and non-technical stakeholders, and manage complex network systems with a high degree of accuracy and professionalism.Key Responsibilities<ul><li>Serve as the primary Subject Matter Expert (SME) for a specialized government system, becoming the single point of technical authority for network-related issues.</li><li>Provide independent operations & maintenance (O& M) support for mission‑critical systems, requiring broad and deep knowledge across applicable network technologies.</li><li>Configure and support Juniper SRX‑series security devices (JNCIP‑SEC or JNCIE‑SEC level proficiency), ensuring alignment with industry best practices and federal security standards.</li><li>Configure and support Juniper EX‑series switches using 1Gbps and 10Gbps backplanes, including copper and fiber connectivity and high‑availability (HA) solutions.</li><li>Configure and support Cisco Firepower ASA firewalls, including AnyConnect VPN access, HA configurations, secure authentication integrations, and remote-access security.</li><li>Design and maintain an out‑of‑band (OOB) management network using TrippLite serial consoles, iDRAC, and similar technologies.</li><li>Collaborate with customers, contractors, and vendors on the design and specification of Private IP (PIP) and Internet circuits.</li><li>Ensure high availability of Network Time Protocol (NTP) across all networks.</li><li>Follow established configuration management processes to maintain consistency, security, and accuracy in network configurations.</li><li>Develop and maintain technical documentation, network diagrams, and system references.</li><li>Provide clear communication and briefings to customers, including senior leadership.</li></ul>
2026-03-30T14:04:13Z

Receptionist

Sterling, VA
onsite
Temporary / Contract
18.00 - 18.00 USD / Hourly
We are seeking a professional and organized Receptionist with prior experience handling multi-line phone systems and supporting daily office operations. This role is ideal for someone with strong communication skills, a polished demeanor, and the ability to manage front desk responsibilities in a fast-paced environment. Your hours will be Monday to Friday 9 am to 6 pm. Key Responsibilities:<ul><li>Answer and direct incoming calls using a multi-line phone system</li><li>Greet clients, visitors, and staff in a professional manner</li><li>Manage front desk activities and maintain a welcoming office environment</li><li>Handle scheduling, calendar coordination, and meeting room bookings</li><li>Perform general administrative duties such as filing, data entry, scanning, and email correspondence</li><li>Receive and distribute mail and packages</li><li>Maintain office supplies and assist with basic office coordination tasks</li><li>Support various departments with clerical projects as needed</li></ul>
2026-04-28T14:33:43Z

Front Desk Coordinator:

Reston, VA
onsite
Temporary / Contract
20.00 - 23.00 USD / Hourly
We are seeking a professional and organized Front Desk Coordinator to serve as the first point of contact for visitors, clients, and staff. This role is responsible for managing front desk operations, handling incoming communications, and providing administrative support to ensure smooth daily office functions. This position is onsite working Monday to Friday. Responsibilities:<ul><li>Greet and assist visitors in a friendly and professional manner. </li><li>Answer and direct phone calls, emails, and other communications.</li><li>Maintain the reception area to ensure it is clean, organized, and welcoming. </li><li>Schedule appointments, meetings, and conference room bookings. </li><li>Handle incoming and outgoing mail, packages, and deliveries. </li><li>Provide general administrative support such as filing, data entry, and document preparation.</li><li>Coordinate office supplies and support day-to-day office operations. </li><li>Assist with special projects and other duties as assigned.</li></ul>
2026-04-22T19:38:49Z

Customer Service Representative I

Baltimore, MD
onsite
Temporary / Contract
16.15 - 18.00 USD / Hourly
We are looking for a Customer Service Representative I to support a local government team in Baltimore, Maryland. This is a Contract position focused on assisting callers, handling high-volume inbound inquiries, and providing accurate information with professionalism and efficiency. The ideal candidate brings prior call center or customer service experience, strong data entry ability, and a dependable approach to serving the public. Responsibilities: • Respond to incoming calls from community members and provide clear, courteous assistance in a fast-paced call center setting. • Record customer interactions accurately in the appropriate systems while maintaining attention to detail and data quality. • Address questions, resolve routine service issues, and direct more complex concerns to the appropriate department when needed. • Manage a consistent daily call volume while meeting service expectations for timeliness, accuracy, and professionalism. • Update internal records and enter required information promptly to support case tracking and follow-up activities. • Communicate with callers in a respectful and service-oriented manner that reflects the standards of a public sector organization. • Support assigned schedules and coverage needs for the duration of the engagement. • Maintain confidentiality and follow department procedures when handling sensitive information.
2026-04-29T14:04:05Z

Receptionist

Mclean, VA
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for an experienced and service-oriented Receptionist to support a hospitality-driven workplace experience in Mclean, Virginia. This Receptionist position serves as a key point of contact for employees, guests, and service partners, helping create a welcoming, organized, and responsive office environment. The role blends front-of-house support, workplace coordination, and proactive client service to ensure daily operations run smoothly and effectively. Looking to interview ASAP- working onsite M-F Responsibilities:• Manage front desk and lobby operations to maintain an organized, welcoming, and detail-focused arrival experience for employees and visitors.• Support the issuance and coordination of building access badges while helping guests and staff navigate workplace access needs.• Provide accurate information about the building, campus, and surrounding area, serving as a reliable resource for workplace-related questions.• Address service requests connected to workplace operations, including conference room support, parking, mailroom coordination, luggage storage, lost and found, and janitorial concerns.• Communicate promptly with employees, guests, vendors, and leadership to resolve inquiries and ensure timely follow-through on outstanding issues.• Partner closely with facility management, transportation, and other workplace teams to deliver a seamless service experience across the site.• Anticipate employee and guest needs, respond with care, and take proactive steps to improve comfort, convenience, and satisfaction.• Monitor for potential operational or security concerns and escalate issues appropriately to help prevent disruption to business activities.• Contribute to ongoing service improvements by identifying better ways to enhance workplace experience performance and support team objectives.• Assist with additional site-related duties as needed and maintain schedule flexibility to support campus operating hours.
2026-04-28T18:13:38Z

FAST Advisor

Chantilly, VA
onsite
Temporary to Hire
18.53 - 21.45 USD / Hourly
We are looking for a motivated and resourceful FAST Advisor to join our team in Chantilly, Virginia. This Contract to permanent position involves providing exceptional support to students and learners, ensuring their needs are addressed with professionalism and care. The ideal candidate will excel in delivering solutions, managing communications, and collaborating with colleagues to maintain a seamless experience for all stakeholders. Responsibilities: • Identify and address the needs of callers by providing effective solutions aligned with business processes and university guidelines. • Guide students and learners through financing options, university policies, and payment methods to support their academic journey. • Assist Financial Aid Advisors with daily activities to ensure the smooth operation of student support services. • Handle both inbound and outbound communication to manage queue volumes and maintain service quality. • Collaborate with colleagues and other departments to foster a supportive and high-performing team environment. • Maintain accurate and up-to-date documentation in coordination with Financial Aid Advisors to assist the student population. • Analyze patterns and root causes of issues in partnership with the Financial Aid Support Team to improve learner experiences. • Meet performance goals related to inbound and outbound calls, ensuring timely and proactive engagement with students. • Participate in collection campaigns by reaching out to current and former learners to address outstanding balances. • Process payments, update records, and follow established procedures to maintain accuracy and compliance.
2026-04-15T11:43:42Z

FAST Advisor

Chantilly, VA
onsite
Temporary to Hire
18.53 - 21.45 USD / Hourly
We are looking for a FAST Advisor to support students and learners with payment-related questions, financial aid guidance, and account resolution in a high-volume service environment. This contract position with permanent potential is ideal for someone who combines strong customer service skills with sound judgment, attention to detail, and the ability to handle sensitive information with care. The person in this role will help create a positive experience by resolving inquiries, coordinating with Financial Aid Advisors, and ensuring each interaction aligns with university policies and service standards. Responsibilities: • Respond to incoming calls and outreach efforts by identifying each learner’s needs and guiding them toward appropriate next steps based on established policies and procedures. • Explain payment methods, financing pathways, and related university guidelines so students can make informed decisions about their accounts. • Partner with Financial Aid Advisors to support daily case activity, share updates, and help move learner issues toward resolution. • Balance inbound service requests with outbound follow-up communication to manage queue demand and maintain timely support. • Document interactions, update records accurately, and complete payment processing tasks in accordance with required procedures. • Participate actively in a team-driven environment by contributing to discussions, coaching conversations, and continuous service improvement efforts. • Monitor recurring learner concerns, collaborate with support teams to identify root causes, and escalate trends when needed. • Support collection outreach initiatives by contacting current and former students regarding outstanding balances and encouraging appropriate action. • Track individual performance against call volume and service goals while using available reporting tools to monitor results and share insights.
2026-04-27T18:28:45Z

Call Center Representative

Falls Church, VA
onsite
Temporary / Contract
21.00 - 23.00 USD / Hourly
We are seeking a customer-focused Call Center Representative to join our client’s team and deliver a positive customer experience. We value innovation, professionalism, and a positive work environment. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner.</li><li>Assist customers by providing information about products, services, and account information.</li><li>Resolve issues, escalate complex cases when necessary, and ensure customer satisfaction.</li><li>Accurately document customer interactions in the system.</li><li>Meet established performance metrics for call quality, productivity, and customer satisfaction.</li></ul>
2026-04-10T18:04:24Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 19.50 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join our team in Fairfax, Virginia in a Contract to Permanent position. The Customer Service Representativ is ideal for someone who thrives in a fast-paced customer service environment and can confidently handle a large volume of inbound calls while supporting payment-related activities. The position also includes administrative support duties that help keep daily operations organized and efficient. Responsibilities:• Manage a steady flow of incoming calls and provide courteous assistance to customers.• Record and update payment information accurately while supporting routine payment posting activities.• Enter customer and transaction data into internal systems with a high level of accuracy.• Respond to email inquiries and follow up as needed to ensure timely resolution of customer questions.• Assist with outbound communication when additional information or clarification is required.• Support daily office operations by handling scanning, mailing, and other administrative tasks for multiple departments.• Maintain organized records and documentation to support efficient processing and service delivery.
2026-04-22T19:38:49Z

Customer Service Representative

Falls Church, VA
onsite
Temporary / Contract
21.00 - 23.00 USD / Hourly
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures.</li><li>Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.</li><li>Collaborate with internal teams to resolve complex issues and help implement service improvements.</li><li>Track and process orders, returns, account updates, and other transactions as needed.</li><li>Meet or exceed individual and team performance metrics, including customer satisfaction and response times.</li></ul>
2026-04-10T17:48:44Z

Office Manager

Arlington, VA
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for an experienced and organized Office Manager to oversee daily office operations in Arlington, Virginia. This is a Contract to permanent position, offering the opportunity to contribute to a dynamic and collaborative work environment. The ideal candidate will support administrative tasks, manage office supplies, and ensure a seamless experience for both visitors and staff. Responsibilities: • Coordinate with vendors and oversee shipping and deliveries to maintain smooth office operations. • Welcome and assist visitors, manage front desk duties, and provide access to the office as needed. • Ensure workspaces are properly prepared for employees and visiting executives. • Act as a liaison to communicate updates and address needs in the local office. • Manage office supplies inventory, including ordering and restocking as necessary. • Provide administrative support, including maintaining office calendars and scheduling. • Oversee basic accounts payable functions and process invoices accurately. • Utilize Microsoft Office Suite to create documents, spreadsheets, and presentations. • Support the team with back-office tasks to enhance overall efficiency and productivity. • Maintain an organized and welcoming office environment for staff and guests.
2026-04-16T17:58:42Z

Project Manager

Washington, DC
onsite
Temporary / Contract
65.00 - 74.00 USD / Hourly
Senior Technical Project ManagerLocation: (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)Employment Type: Full-Time 26-Week Contract with Potential Extension or ConversionClearance Requirement: Must currently hold or have the ability to obtain a U.S. Government Public Trust clearancePosition OverviewWe are seeking an experienced Senior Technical Project Manager to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.Position OverviewWe are seeking a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.KKey Responsibilities<ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
2026-04-07T18:28:43Z

Customer Service Representative

Cambridge, MD
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Cambridge, Maryland. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive experience. If you have a passion for providing excellent customer support and thrive in a fast-paced environment, we encourage you to apply. Responsibilities: • Respond to incoming customer inquiries via phone and email, providing clear and accurate information. • Handle and resolve customer complaints or issues with professionalism and efficiency. • Process and track customer orders, ensuring accuracy and timely delivery. • Manage a high volume of inbound and outbound calls while maintaining quality service standards. • Maintain detailed and accurate records of customer interactions in the system. • Collaborate with team members and other departments to address and resolve customer concerns. • Provide product or service information to customers, helping them make informed decisions. • Identify opportunities to improve customer satisfaction and share feedback with the team.
2026-04-15T18:58:45Z

On Call Customer Service Representative

Mclean, VA
onsite
Temporary / Contract
18.00 - 19.00 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-04-22T19:38:49Z

Customer Service Representative

Chantilly, VA
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
Are you passionate about providing exceptional service and building positive relationships with customers? Join our team as a Customer Service Representative and gain the opportunity to make a real impact with one of the most in-demand roles. This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Resolve customer concerns and provide accurate information and solutions</li><li>Maintain detailed and accurate records of interactions in company systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve customer experiences and processes</li></ul>
2026-04-10T17:28:44Z

Financial Aid Representative

Chantilly, VA
onsite
Temporary / Contract
19.00 - 19.00 USD / Hourly
Our company is seeking a detail-oriented and customer-focused Financial Aid Representative to join our team. In this role, you will support students and families through the financial aid process, ensuring a positive experience and timely completion of all application and eligibility requirements. This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Guide applicants and families through the financial aid process, responding to questions via phone, email, and in-person interactions.</li><li>Review and process financial aid applications, ensuring accuracy and compliance with institutional, state, and federal guidelines.</li><li>Maintain up-to-date knowledge of relevant regulations and communicate changes to stakeholders as necessary.</li><li>Resolve issues related to eligibility, documentation, and disbursement of funds.</li><li>Maintain accurate records in accordance with privacy and audit requirements.</li><li>Collaborate with admissions, student services, accounting, and other departments as needed.</li></ul>
2026-04-10T17:18:43Z

Office Manager

Washington, DC
onsite
Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for an organized and service-oriented Office Manager to support daily operations and help create a productive, welcoming workplace in Washington, District of Columbia. This contract opportunity with permanent potential is ideal for someone who enjoys balancing administrative coordination, front-desk support, vendor oversight, and office logistics while serving as a dependable resource for staff and visitors. The role requires sound judgment, strong follow-through, and a commitment to maintaining an efficient environment that supports the organization’s mission and day-to-day needs. Responsibilities: • Oversee daily office operations to keep the workplace running smoothly, efficiently, and professionally. • Welcome guests, manage front-desk activity, and serve as a central point of contact for staff, consultants, and visitors. • Coordinate office supply purchasing, monitor inventory levels, and ensure essential materials remain stocked and organized. • Manage vendor relationships, schedule service visits, and follow up on building maintenance needs to support a safe and functional office environment. • Provide basic administrative support related to invoices and accounts payable, including tracking documentation and coordinating with internal stakeholders. • Assist with planning and executing meetings, events, and workplace logistics to ensure successful day-to-day operations and special activities. • Respond to tenant or office-related requests promptly and help resolve operational issues with a high level of customer service. • Support program and donor-related administrative tasks as needed while maintaining professionalism, discretion, and accuracy.
2026-04-27T18:48:43Z

Temporary Office Assistant

Centreville, VA
onsite
Temporary / Contract
18.00 - 18.00 USD / Hourly
Our client, a busy property management company, is seeking a Temporary Office Assistant to provide essential administrative support to their team. This role is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced office environment. This position is onsite working Monday to Friday. Responsibilities:<ul><li>Answer and direct incoming calls</li><li>Greet tenants, vendors, and visitors</li><li>Manage email correspondence and office calendars</li><li>Assist with data entry, filing, and document management</li><li>Support work order tracking and maintenance requests</li><li>Prepare tenant communications and general office correspondence</li><li>Maintain office supplies and support daily administrative operations</li><li>Provide additional clerical support to the property management team as needed</li></ul>
2026-04-22T19:38:49Z

GENAI CCAS Application Developer

Washington, DC
remote
Temporary / Contract
49.00 - 54.00 USD / Hourly
We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python). You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions. Primary ResponsibilitiesAmazon Connect Application Development<ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul>eAI Orchestration & Backend Services<ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul> Data Safety, Security & Compliance<ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul>Web, Chat & Integration Support<ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul>DevSecOps & Operations<ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
2026-03-30T17:34:05Z

Administrative Assistant

Washington, DC
onsite
Temporary / Contract
21.85 - 25.30 USD / Hourly
We are looking for a skilled Administrative Assistant to join our team on a contract basis in Washington, District of Columbia. This role requires a proactive individual who can efficiently manage office operations, maintain organization, and support various administrative tasks. The ideal candidate will possess excellent multitasking abilities and thrive in a dynamic, fast-paced environment. Responsibilities: • Organize and maintain office files and ensure proper use of digital tools, including OneDrive, for document management. • Monitor and replenish office supplies to maintain a well-stocked and functional workspace. • Perform data entry tasks and ensure accuracy in administrative records and reports. • Provide front desk support by answering inbound calls and managing receptionist duties. • Assist with scheduling, coordinating meetings, and managing calendars for team members. • Utilize Microsoft Excel and Word to create, edit, and manage documents and spreadsheets. • Ensure the office environment remains organized and conducive to productivity. • Collaborate with team members to adapt to various protocols and processes. • Support inventory management and tracking to meet office needs. • Handle additional administrative duties as assigned to support overall operations.
2026-04-10T11:43:46Z

Receptionist

Reston, VA
onsite
Temporary / Contract
20.00 - 23.00 USD / Hourly
We are seeking a professional and welcoming Receptionist to serve as the first point of contact for visitors, clients and employees. The Receptionist will manage front desk operations, answer and route calls, coordinate schedules and provide administrative support to help ensure smooth daily office operations. This position is onsite working Monday to Friday. Responsibilities<ul><li>Greet and assist visitors in a friendly and professional manner</li><li>Answer, screen and direct incoming phone calls</li><li>Manage the front desk and maintain a tidy reception area</li><li>Support executives.</li><li>Schedule meetings and assist with calendar coordination</li><li>Maintain office supplies and place orders as needed</li><li>Perform data entry, filing and general administrative support</li><li>Coordinate with internal teams to support office operations</li><li>Assist with special projects and other duties as assigned</li></ul>
2026-04-22T19:38:49Z