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20 results for Entry Level Help Desk Support in Baltimore, MD

Customer Service Representative

Mt. Airy, MD
onsite
Temporary to Hire
21.38 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion. Responsibilities: • Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts. • Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete. • Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented. • Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration. • Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions. • Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate. • Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems. • Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
2026-07-14T15:58:39Z

Tax Associate

Herndon, VA
onsite
Permanent / Full Time
70000.00 - 75000.00 USD / Yearly
We are looking for a Tax Associate to join a growing team in Virginia. This entry-level opportunity is ideal for someone who wants to build a strong foundation in tax compliance, research, and financial analysis while supporting a range of business and executive tax matters. The role offers hands-on exposure to multi-jurisdiction tax issues, regulatory research, and day-to-day accounting support in a collaborative environment. Responsibilities: • Coordinate the tracking of tax obligations across federal, state, and local jurisdictions and help prepare accurate reporting schedules. • Compile supporting documentation and organize tax workpapers for review by internal stakeholders and external advisory partners. • Monitor filing timelines by maintaining tax calendars and ensuring key deadlines remain visible and up to date. • Investigate the tax impact of proposed business activities, operational changes, and transactional events to support informed decision-making. • Review multi-state tax considerations, including nexus and apportionment matters, and summarize findings for the broader team. • Conduct research on tax planning topics involving executive compensation, investment activity, ownership structures, and entity selection strategies. • Assess domestic and international tax factors tied to residency, cross-border structures, and relocation scenarios affecting executives or business entities. • Translate technical tax and regulatory findings into clear, concise summaries and practical recommendations for leadership. • Perform research related to healthcare, employment, corporate governance, and broader business compliance requirements as needed.
2026-07-13T19:58:39Z

PC Technician

Annapolis, MD
onsite
Temporary / Contract
22.00 - 26.00 USD / Hourly
We are looking for a skilled PC Technician to join a Long-term Contract assignment supporting a 24/7 network operations environment in Annapolis, Maryland. In this role, you will help maintain service continuity by investigating incidents, supporting customers, and assisting with the performance of critical network and communications systems. The position is well suited for someone who can balance technical troubleshooting with strong customer support while working across multiple monitoring areas and shift-based operations. This is a swing shift role. Working hours are 3pm-11:30pm EST Responsibilities:• Oversee network and system monitoring tools to detect service interruptions and respond quickly to operational alerts.• Coordinate with telecommunications providers and internal support teams to help restore impacted services as efficiently as possible.• Maintain accurate, timely incident records in the designated ticketing and incident management platforms.• Investigate routine to moderately complex network and systems issues, resolve problems within established procedures, and escalate when deeper support is needed.• Support the reliability of IP-based infrastructure, messaging platforms, and air-to-ground communication systems by identifying faults and assisting with corrective action.• Work closely with senior technicians and leadership to address customer-impacting events and contribute to service recovery efforts.• Evaluate system performance, troubleshoot recurring issues, and recommend process or tool improvements that increase operational efficiency.• Assist with deployment, configuration, maintenance, and ongoing monitoring activities across transport, datalink, and application support functions.• Participate in network solution planning and configuration activities while providing clear technical guidance to customers and business teams.• Complete cross-training across multiple operational support areas within the expected onboarding timeframe and provide coverage during weekends or holidays as required in a 24/7 environment.
2026-06-23T18:48:44Z

Accounting Clerk

Washington, DC
onsite
Temporary / Contract
20.00 - 25.00 USD / Hourly
A well respected, growing service organization is looking to hire an accounting clerk. In this role, you will be responsible for matching invoices to purchase orders and/or vouchers, data entry and assisting in the process of accounts payable (A/P) and accounts receivable (A/R). This dynamic team environment offers you a great workspace/office, excellent benefits and great career advancement opportunity. This position reports to the accounting manager. Responsibilities<ul><li>Support accounts payable: vendor invoices and disbursement filing, A/P invoice matching & filing </li><li>Support accounts receivable: process daily invoices/credit, apply cash receipt, help with collection of past due balance </li><li>General accounting and administration support: help with G/L account reconciliation and month-end closing, other ad hoc projects </li><li>Correct transaction documents, which may require revision of other documents or entries as well as the original; may initiate other actions </li><li>Code documents that require knowledge in determining proper classification of expenditure codes and accounting codes. </li><li>Prepare statements and reports that require utilization of a variety of sources </li><li>Post financial information to journals, registers, and ledgers, manually or by electronic equipment </li><li>Reconcile discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required </li><li>Assist in budgetary control by monitoring budgets and originating or verifying adjustments and transfers </li><li>Perform other related duties and participate in special projects as assigned </li></ul>
2026-07-16T20:28:48Z

HR Recruiter

Vienna, VA
onsite
Temporary to Hire
19.00 - 21.00 USD / Hourly
We are looking for a motivated entry-level HR Recruiter to join our team in Vienna, Virginia on a contract-to-permanent basis. This position is ideal for someone with at least one year of recruiting experience who enjoys connecting with people, staying organized, and supporting hiring activity from initial outreach through offer coordination. The role combines full-cycle recruiting with administrative support and calls for strong communication skills, comfort with Excel and Microsoft Office, and the ability to learn new tools quickly. Looking for someone with 1+ years of full cycle recruiting experience or one year of experience working within human resources and wants to get into recruiting Responsibilities:• Identify and engage candidates with relevant experience through proactive sourcing efforts and high-volume outbound outreach tied to open client needs.• Coordinate interviews, manage candidate communication, and guide applicants through each stage of the hiring process.• Support onboarding-related activities by helping with registrations, documentation, credentialing steps, and offer administration.• Maintain accurate recruiting records by updating applicant data, tracking activity, and preparing reports within the applicant tracking system.• Post and refresh job advertisements across company and external career platforms to keep openings current and visible.• Update Excel spreadsheets and other internal documents with candidate information, hiring progress, and related recruitment data.• Assist with administrative tasks, special assignments, and day-to-day support for internal teams and external contacts.• Build and maintain a strong candidate pipeline to help ensure timely coverage for current and future hiring needs.
2026-07-17T18:33:58Z

Controller

Mclean, VA
onsite
Permanent / Full Time
125000.00 - 150000.00 USD / Yearly
My client is a midsized commercial/residential construction firm looking to replace their Controller. This position will function as the head of the accounting department and will manage 3 entry level staff. The role will require the candidate have previous experience in construction and/or project accounting. This role is critical to ensuring accurate financial reporting, maintaining strong internal controls, supporting operational decision-making, and driving financial accountability across the organization. Key Responsibilities - Financial Reporting & Accounting Operations Oversee the preparation and review of accurate monthly, quarterly, and annual financial statements. Manage all accounting functions, including General Ledger, Accounts Payable, Accounts Receivable, and month-end/year-end close processes. Ensure compliance with GAAP and all applicable regulatory and reporting requirements.Develop, implement, and maintain strong accounting policies, procedures, and internal controls. Construction Accounting & Project Financial Management Lead all construction-related accounting activities, including job costing, Work-in-Progress (WIP) reporting, contract accounting, and project profitability analysis. Monitor project costs, budgets, and financial performance to identify trends, risks, and opportunities. Partner closely with Project Managers to review financial results, analyze variances, and proactively address potential cost overruns. Ensure compliance with construction industry financial requirements, tax regulations, and reporting obligations. Budgeting, Forecasting & Cash Management Direct the annual budgeting and forecasting processes. Prepare detailed financial analyses and management reports to support strategic business decisions. Manage and forecast company cash flow, banking relationships, and credit facilities. Provide financial guidance and recommendations to Executive Leadership. Leadership & Team Development Supervise, mentor, and develop the accounting team, including Accounts Payable, Accounts Receivable, and General Ledger staff. Promote a culture of accountability, collaboration, continuous improvement, and detail-oriented development. Establish performance expectations and ensure the accounting department operates efficiently and effectively. Audit & Compliance Lead internal and external audit activities and ensure timely resolution of audit findings. Maintain compliance with SWaM, FAR, DFARS, and other applicable contractual and regulatory requirements. Coordinate with outside auditors, tax advisors, and other detail-oriented service providers.
2026-07-21T19:18:47Z

Staff Accountant

Arlington, VA
onsite
Temporary to Hire
28.00 - 34.00 USD / Hourly
We are looking for a detail-oriented Staff Accountant to support a growing finance function. This contract opportunity has the potential to become permanent and begins with a 30 hor workweek schedule during onboarding and training, with the expectation of increasing to a 35 hour workweek as responsibilities expand. The position offers a blend of day-to-day accounting operations, payroll support, reconciliations, and reporting, making it well suited for someone who is organized, self-motivated, and interested in a long-term opportunity with a mission-driven organization. Responsibilities:• Manage the full accounts payable cycle, including reviewing invoices, assigning proper coding, communicating with vendors, processing payments, and recording activity in Deltek.• Process bi-weekly payroll, investigate and resolve discrepancies, maintain payroll-related accruals, and update records for employee onboarding and offboarding changes.• Oversee daily banking activity by tracking transactions, preparing general ledger reconciliations, and producing regular cash flow and accounts payable projection reports.• Review corporate card activity for accurate general ledger classification, reconcile expenses, and match imported statement data to supporting documentation.• Support the month-end close process through journal entry preparation, balance sheet account reconciliation, and timely completion of internal accounting deadlines.• Prepare recurring financial and operational reports, including bank activity summaries, deposit tracking, donation reporting, cash reporting, and project cost analysis.• Review employee expense submissions to ensure compliance with company policies and process reimbursements accurately and on schedule.• Provide guidance and day-to-day support for entry-level accounting tasks as the role grows into a broader weekly hour commitment.
2026-07-02T17:30:09Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving team in Fairfax, Virginia. This contract opportunity with permanent potential is ideal for someone with experience in banking support who enjoys solving issues, assisting customers, and working in an on-site environment Monday through Friday. In this role, you will handle service inquiries, review documentation, and support claim-related research while maintaining a high level of professionalism and accuracy. Responsibilities:• Respond to customer questions and service requests in a high-volume call center setting with professionalism and urgency.• Review escrow- and mortgage-related information to support accurate account handling and timely follow-up.• Research account details, documentation, and claim information to help resolve customer issues efficiently.• Investigate insurance-related matters by gathering records, confirming details, and escalating concerns when needed.• Use Microsoft Office tools and CRM systems to document interactions, track tasks, and maintain organized records.• Manage multiple assignments at once while meeting deadlines and maintaining attention to detail.• Communicate clearly with customers and internal teams to provide updates, explain next steps, and support
2026-07-20T16:18:42Z

Benefits Customer Support Representative

Baltimore, MD
remote
Temporary / Contract
18.00 - 25.00 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-16T16:43:50Z

Accounting Assistant

Takoma Park, MD
onsite
Permanent / Full Time
60000.00 - 72000.00 USD / Yearly
We are looking for a detail-oriented Accounting Assistant to support the financial operations and provide administrative support to a construction company in Maryland. This position is ideal for someone who is comfortable in performing day-to-day accounting tasks, maintaining accurate records, and working closely with leadership to keep financial processes organized. The right candidate has experience in QuickBooks Desktop experience, a solid understanding of construction payroll practices, and a clear, approachable communication style. Responsibilities:• Assist in data entry of accurate financial records for the company using QuickBooks Desktop, ensuring transactions are entered and categorized correctly.• Process accounts payable and accounts receivable activities, including invoice tracking, payment posting, and vendor coordination.• Assist in preparing payroll with attention to wage scales and construction-related pay requirements.• Complete state and local certified payroll reporting in accordance with applicable regulations and deadlines.• Assist Controller in bookkeeping documentation and support efficient record retention for ongoing business operations.• Work directly with company leadership to provide timely financial information and assist with routine accounting needs. All interested candidates in this Accounting Assistant role and other fulltime opportunities across Washington, D.C. area please send your resume to Justin Decker via LinkedIn.
2026-07-10T14:03:58Z

Office Assistant

Washington, DC
onsite
Temporary / Contract
21.85 - 25.30 USD / Hourly
We are looking for an organized and proactive Office Assistant to support daily administrative operations in Washington, District of Columbia. This Long-term Contract position is ideal for someone who is comfortable working in a fast-paced office, can manage competing priorities, and brings strong technical ability with Microsoft Office tools. The right candidate will help maintain an efficient workplace by supporting file organization, tracking supplies, and assisting with general office coordination. Responsibilities: • Coordinate day-to-day office support activities to keep shared workspaces orderly, functional, and well maintained. • Monitor and track office inventory levels, helping ensure supplies are available and records remain accurate. • Organize digital documents and assist with file management in shared storage platforms such as OneDrive. • Provide administrative support through data entry, document preparation, and general back-office tasks. • Answer inbound calls and greet visitors professionally while directing requests to the appropriate staff members. • Use Microsoft Word and Excel to create, update, and maintain reports, logs, and office documents. • Operate standard office equipment and assist with routine clerical duties to support team productivity. • Adapt quickly to varying workplace procedures and follow established protocols in different office environments.
2026-07-09T12:03:35Z

Sr. Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support a housing association program in Baltimore, Maryland. This Contract position is ideal for a customer-focused individual who can manage high-volume inquiries with accuracy, empathy, and sound judgment. The person in this role will help resolve caller questions efficiently, provide virtual support, and ensure each interaction is documented and followed through appropriately. Responsibilities: • Handle incoming customer calls and respond to questions with accuracy and a service-oriented approach. • Resolve concerns during the initial interaction whenever possible, while identifying when additional follow-up is needed. • Provide assistance through virtual communication channels and guide customers through available services and next steps. • Record customer interactions, updates, and outcomes in CRM and related business systems to maintain accurate case information. • Research billing, benefits, claims, or account-related issues and communicate clear resolutions to customers. • Coordinate follow-up activities to ensure open inquiries are addressed in a timely and complete manner. • Use internal software applications, including ERP and customer service platforms, to access records and process service-related transactions. • Support program service goals by maintaining organized documentation and adhering to established response standards.
2026-07-20T15:49:56Z

Office Manager

Washington, DC
onsite
Permanent / Full Time
55000.00 - 66000.00 USD / Yearly
We are looking for an organized Office Manager to support daily business operations in Washington, District of Columbia. This position blends administrative coordination, basic accounting support, and employee-facing assistance to keep the office running efficiently. The ideal candidate is comfortable managing multiple priorities, communicating with vendors and staff, and maintaining accurate operational records. Responsibilities:• Oversee day-to-day office activities, including supply purchasing, workspace readiness, and meeting room coordination• Serve as a central point of contact between leadership, clients, and external partners to support smooth communication• Help coordinate new employee onboarding by preparing workstations, arranging basic technology setup, and assisting with office orientation• Review and process expense submissions, support vendor payments, and track office spending against budget expectations• Maintain and organize leadership calendars, ensuring appointments, meetings, and scheduling priorities are managed effectively• Build strong relationships with service providers and facility contacts to address office needs and resolve operational issues promptly• Keep personnel files and internal documentation accurate and up to date while providing administrative support to HR as needed• Assist with accounting-related tasks such as invoice handling, data entry, and support for accounts payable and accounts receivable activities All interested candidates in the Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume Justin Decker via LinkedIn.
2026-06-17T18:43:48Z

Sr. Accountant

Timonium, MD
onsite
Temporary to Hire
36.10 - 38.00 USD / Hourly
We are looking for a skilled Sr. Accountant to join a growing organization in Maryland on a contract basis with the potential for a permanent role. This role supports accounting activities across a large portfolio of entities and is ideal for someone who is highly organized, accurate, and comfortable managing multiple priorities. The position offers a consistent part-time workweek and the opportunity to deepen experience in multi-entity accounting within a collaborative team environment. Responsibilities:• Manage day-to-day accounting entries for numerous entities using QuickBooks Desktop and QuickBooks Online.• Perform regular reconciliations for bank accounts and company credit cards, ensuring records remain complete and accurate.• Support billing and payment processes by preparing invoices, monitoring receivables, and assisting with payables activities.• Maintain the general ledger and keep financial documentation well organized across a portfolio of entities.• Assist with month-end close tasks, including journal entries, account analysis, and preparation of financial information for reporting.• Track cash activity and help monitor basic cash flow needs across multiple business entities.• Coordinate with internal colleagues, outside vendors, and external partners to resolve accounting questions and maintain smooth operations.
2026-07-08T18:03:49Z

Customer Service Representative

Dover, DE
remote
Temporary / Contract
20.00 - 22.00 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Representative to join their team in Dover, Delaware. This role is responsible for handling a high volume of inbound and outbound calls, assisting customers with questions or concerns, resolving issues efficiently, and providing excellent service at every interaction. The ideal candidate will have prior call center experience, strong communication skills, and the ability to work in a fast-paced environment. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Respond to customer inquiries regarding products, services, orders, or account information</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex concerns to the appropriate department when needed</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Follow company procedures, scripts, and service standards</li><li>Perform data entry and general administrative tasks related to customer support</li></ul>
2026-07-10T21:08:41Z

Accounting Clerk

Laurel, MD
onsite
Temporary / Contract
20.00 - 22.00 USD / Hourly
We are looking for an Accounting Clerk to join a team in Laurel, Maryland for a Contract position supporting day-to-day billing and account coordination. This fully onsite role is ideal for someone who is highly accurate, comfortable working with large volumes of information, and confident handling invoice-related issues with customers. The position focuses on maintaining organized records, updating billing details, and helping keep recurring customer accounts current through careful follow-up and data review. Responsibilities:• Enter high volumes of billing and account information accurately into Excel and related systems while maintaining strong attention to detail.• Support invoicing activity for major customer accounts, including recurring billing arrangements and scheduled payment records.• Review account and invoice details to identify inconsistencies, investigate the cause, and correct errors in a timely manner.• Communicate with customers as needed to obtain updated billing information and resolve account questions.• Maintain organized customer account files and ensure documentation is current, complete, and easy to reference.• Monitor outstanding balances and place light collection calls when account details need to be updated to support payment processing.• Assist with processing billing information connected to key retail accounts.• Use spreadsheets and internal account tools to track activity, verify data, and support accurate accounts receivable records.
2026-07-20T20:53:43Z

Data Analysis Manager

Washington, DC
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
We are looking for an Data Analysis Manager to support a economic consulting team with data-driven research and client-focused analysis in Washington, District of Columbia. This position is ideal for an early-career candidate with strong quantitative skills who enjoys working with large public datasets and translating findings into clear, useful insights. The role offers the opportunity to contribute to reports, presentations, and policy-related research in a collaborative environment with economists and consulting staff. Responsibilities:• Gather information from publicly available databases, prepare datasets for use, and perform detailed quantitative analysis to support consulting engagements.• Develop accurate and timely materials for clients, ensuring project updates and final outputs are delivered in a clear and effective manner.• Interpret data trends and economic findings to help inform client decisions related to policy matters and market developments.• Produce written content such as research summaries, reports, thought leadership pieces, and other analytical documents.• Communicate project progress and findings to clients through calls, virtual presentations, and in-person discussions when needed.• Partner with senior economists and other team members on research tasks, data requests, and day-to-day project coordination.• Create charts, tables, and presentation materials that communicate complex information in an accessible format using Excel and PowerPoint. All interested candidates in the Data Analysis Manager opportunity and other full time opportunities in the Washington, D.C. area please send your resume to Justin Decker via LinkedIn
2026-07-08T21:53:36Z

Education Specialist, Programs

Linthicum, MD
onsite
Temporary to Hire
28.50 - 33.00 USD / Hourly
We are looking for an organized and experienced Administrative Assistant to support a busy team in Linthicum, Maryland. This contract has the potential to go contract to hire. The opportunity is ideal for someone who excels in administrative coordination, communicates confidently with executive professionals, and can balance priorities across multiple stakeholders. The role combines high-volume operational support with project-based assignments, offering the chance to contribute to program delivery, documentation, and cross-functional collaboration. Responsibilities:• Coordinate day-to-day administrative activities, ensuring timelines, records, and communications remain accurate and up to date.• Support multiple concurrent assignments by tracking deliverables, adjusting priorities as needed, and following through with internal teams and external contacts.• Prepare, organize, and maintain documentation, reference materials, and process guides to improve consistency for future program work.• Serve as a reliable point of contact when interacting with physicians and other stakeholders, handling detailed communication with accuracy and discretion.• Assist with program and project coordination tasks, including scheduling, meeting support, data entry, and follow-up on action items.• Work collaboratively with departments across the organization to keep projects moving and ensure information is shared effectively.• Learn and use internal software tools quickly to support team operations and reporting needs.• Provide occasional support outside standard business hours, such as evening conference calls, and travel when program needs require it.
2026-06-25T16:43:51Z

Coordinator, Services Insight

Washington, DC
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Coordinator, Services Insight to join a healthcare-focused organization in Washington, District of Columbia in a Contract position. This role supports partner agencies through training, onboarding, operational guidance, and data accuracy efforts tied to service insight initiatives. The ideal candidate is organized, comfortable leading meetings, and able to work closely with internal teams and external partners to strengthen adoption, compliance, and day-to-day system use. Responsibilities: • Create, update, and organize onboarding resources and training documentation to help partner agencies successfully use Service Insights within MealConnect. • Lead recurring training sessions for newly enrolled and existing partners, ensuring confident and consistent system adoption. • Guide agencies through implementation activities, including launch preparation, equipment coordination, and onsite go-live support when needed. • Gather input from partner organizations about software usability and learning materials, then communicate themes and recommend improvements. • Provide day-to-day assistance to partners experiencing technical, workflow, or system-related challenges. • Partner with internal coordinators to help maintain compliance with applicable federal requirements and operational standards. • Work with the Services Insight Manager to advance team objectives, monitor progress against milestones, and support cross-functional initiatives. • Share updates, data findings, and project status with internal staff to encourage collaboration and informed decision-making. • Review records regularly, correct data issues, and follow up with agencies that need additional coaching to improve data quality. • Help distribution partners interpret reporting and service data so they can make better-informed decisions for community support programs.
2026-07-16T15:08:37Z

IT Manager/Director

York, PA
onsite
Permanent / Full Time
120000.00 - 130000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead technology operations and maintain a stable, secure computing environment for our organization in York, Pennsylvania. This role oversees core infrastructure, supports business-critical systems, and helps align technology priorities with operational needs. The ideal candidate brings a hands-on leadership style, sound technical judgment, and a proactive approach to system performance, continuity, and continuous improvement. Responsibilities: • Direct daily oversight of network, systems, and infrastructure services to maintain dependable performance and minimize downtime across the organization. • Contribute to IT financial planning by helping prepare, track, and manage technology spending in alignment with departmental and business priorities. • Act as the primary administrator for the organization’s enterprise platform, including user support, system configuration, release coordination, and connectivity with related business applications. • Work closely with departmental stakeholders to ensure business systems are meeting operational goals and identify opportunities to improve workflows through technology. • Design, maintain, and test disaster recovery and business continuity measures to reduce operational impact during outages, emergencies, or data loss events. • Evaluate current technology environments, define service and performance standards, and recommend practical upgrades that improve reliability, efficiency, and scalability. • Oversee configuration practices and support processes that promote consistency, security, and effective issue resolution across IT services.
2026-06-25T14:28:40Z