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3 results for Entry Level Help Desk Support in Baltimore, MD

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-08-04T00:00:00Z

IT Support Specialist

Rockville, MD
onsite
Temporary / Contract
30 - 37 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities:<ul><li>Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.</li><li>Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.</li><li>Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.</li><li>Administer routine Active Directory tasks such as account updates, password resets, and access support.</li><li>Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.</li><li>Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.</li><li>Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.</li></ul>
2026-08-04T00:00:00Z

Part-Time Office Support Specialist

Baltimore, MD
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a service-focused Sr. Customer Service Representative to support heavy inbound troubleshooting calls. This part-time position averages 25-30 hours per week, and is ideal for someone who combines strong communication skills with hands-on technical support and excellent communication skills. The person in this role will help employees get set up successfully, resolve common issues, and keep device and asset records accurate and up to date in an on-site environment. Responsibilities:• Manage the handoff of organization-issued wireless devices to employees and ensure each assignment is properly documented.• Guide users through new device activation and confirm that calling, messaging, and data features are working correctly.• Prepare mobile devices for use by completing setup tasks such as account access assistance and credentials• Address routine problems involving activation, connectivity, or device functionality, and route advanced technical or carrier matters to the appropriate teams as applicable.• Deliver clear and attentive support during in-person pickup and onboarding interactions with employees of varying technical skill levels.• Work directly with wireless service providers to help resolve provisioning, service, and activation concerns.• Maintain accurate inventory, assignment, and asset tracking information within internal records and databases.• Support device lifecycle activities including replacements, upgrades, and exchanges while following established procedures.• Handle equipment and account information with discretion and maintain confidentiality at all times.
2026-08-10T00:00:00Z