<p>We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!</p><p><br></p><p>Responsibilities:</p><p>• Deliver courteous and efficient support to internal users through the IT Service Desk.</p><p>• Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.</p><p>• Maintain detailed records of all service calls and resolutions using the designated tracking system.</p><p>• Provide remote technical assistance to users as required.</p><p>• Collaborate in team meetings and share constructive feedback for process improvements.</p><p>• Manage service desk communications in the absence of the Lead Service Desk Technician.</p><p>• Participate in after-hours support using company-issued mobile devices.</p><p>• Complete service requests and updates within the tracking tool promptly.</p><p>• Maintain attentive and positive interactions with clients and colleagues.</p><p>• Contribute to ongoing efforts to enhance service desk procedures and workflows.</p>
<p><strong>Financial Analyst </strong></p><p>Our client in the emerging renewable energy sector is recruiting for a Financial Analyst. This newly created position will support an experienced Director of Finance known for their mentorship skills. Duties for this newly created position will cover financial modeling and analysis as well as providing strategic support and business partnering. The Financial Analyst will also perform financial modeling for new renewable energy projects starting from development through live operations. The role will also provide accounting support at the project level. This is a great opportunity to gain valuable experience from the ground floor level on development deals in the cutting edge area of sustainable energy and renewables. </p><p>This Financial Analyst will have the opportunity to work on mission-driven projects with meaningful environmental impact. Our client also offers a collaborative culture with exposure to senior leadership with career growth potential as the company scales its project portfolio. In this role, you will: </p><p><br></p><ul><li>Design and build project finance models for new development projects, including cash flow projections, IRR analysis, and what if scenarios</li><li>Develop and update integrated financial models incorporating multiple variables, inputs, assumptions as well as revenue streams</li><li>Create sensitivity analyses to evaluate project viability under various market conditions, incorporating key fluctuations and regulatory changes</li><li>Perform modeling for capital deployment strategies, debt service requirements, and equity returns for new and proposed projects</li><li>Support due diligence efforts for new projects including financial feasibility and risk assessment</li><li>Assist in preparation of materials for investor relations, lender reporting and board meetings</li><li>Support annual strategic planning and long-range planning processes</li><li>Perform financial analyses to support executive decision-making on critical business initiatives</li><li>Assist with forecasting processes, working closely with operations, business development and technical teams</li><li>Prepare 13-week cash flow forecasts and multi-year operating plans</li><li>Support the development dashboards that include KPI as well as reporting packages that incorporate financial and operational data</li><li>Provide variance analysis and corresponding narrative on financial results to support presentations to senior leadership</li><li>Monitor project development milestones as well as project and construction budget and related expenditure tracking </li><li>Support valuation analyses for potential acquisitions and partnerships</li><li>Work closely with project development and technical teams to evaluate new opportunities and expansion efforts </li></ul><p>Your base pay will depend on your skills, experience and training, knowledge, licensure and certifications, and other business and organizational needs.</p><p> </p><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p> </p><p>Please forward your resume in confidence to Raj Khanna, Senior Vice President at Robert Half for consideration for this or one of our other immediate openings. </p><p> </p><p><br></p><p><br></p><p><br></p><p><strong> </strong></p><p><strong> </strong></p>
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><br></p><p><strong>Location</strong></p><p>Onsite – Rockville, MD <strong>or</strong> Bluemont, VA</p><p>(Some travel required between sites)</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technician to provide 24x7x365 operational IT support in a secure, enterprise environment. This role supports end users through on‑site deskside assistance, system administration tasks, and coordination with senior technical teams. The ideal candidate thrives in fast‑paced environments, communicates effectively with end users, and demonstrates strong troubleshooting and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Onsite / Limited Remote Support</strong></p><ul><li>Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems</li><li>Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner</li><li>Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades</li><li>Support IT operations during practice, mock, and live continuity (DR/COOP) exercises</li><li>Communicate clearly with end users and project stakeholders, providing timely status updates</li><li>Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices</li><li>Assist with procurement, deployment, tracking, and disposal of hardware and software assets</li><li>Maintain accurate documentation and update records in the ITSM system</li></ul><p> <strong>Systems & Operations Support</strong></p><ul><li>Support a high‑availability enterprise environment, following best practices for redundancy and virtualization</li><li>Perform routine system maintenance including software updates, backups, and recovery tasks</li><li>Review systems regularly for critical patches, security updates, and readiness for exercises or threat events</li><li>Provide on‑call after‑hours support when required for production system issues</li><li>Document all work in ServiceNow, meeting time‑to‑resolution and documentation standards</li><li>Escalate unresolved issues appropriately and collaborate with leadership when solutions are unclear</li><li>Act as on‑site technical “hands” for remote network or systems support activities</li></ul>
<p>Business Intelligence Developer</p><p><br></p><p><strong>Location:</strong> Remote</p><p><br></p><p><strong>Clearance:</strong> Must hold an <strong>active DOJ Public Trust</strong></p><p><br></p><p><strong>Citizenship:</strong> <strong>U.S. Citizenship required</strong></p><p><br></p><p>Position Overview</p><p>Seeking a Business Intelligence Developer to lead the development and delivery of high‑impact reports and dashboards supporting Federal Government clients. This role focuses on building scalable, high‑performance analytics solutions using Microsoft Power BI and Azure‑based data services in a cloud environment. The ideal candidate has strong experience partnering with business stakeholders, translating data needs into actionable insights, and supporting enterprise reporting platforms.</p><p>Key Responsibilities</p><ul><li>Work directly with stakeholders to gather and document reporting and analytics requirements and provide ongoing user support</li><li>Design, develop, and deliver operational and analytical reports, dashboards, visualizations, and data extracts using Power BI and related query tools</li><li>Reengineer existing Power BI and SSRS reports to source data from Azure Data Lake, Synapse Analytics, and Azure SQL Managed Instance</li><li>Analyze existing ETL logic and data sources, including SQL Server databases and SSAS cubes, to understand and implement required data transformations</li><li>Monitor and optimize report performance by tuning DAX queries, Power Query, data models, visual components, and caching strategies</li><li>Leverage Azure data services such as Azure Data Lake, Synapse Analytics, Azure SQL, and Analysis Services to deliver efficient and scalable reporting solutions</li><li>Collaborate with business analysts, data modelers, data architects, and data engineers to support data model design and data transformations</li><li>Design and implement processes to ensure data accuracy, consistency, and quality across reports and analytics</li><li>Support Power BI administration, including workspace management, access controls, apps, gateways, cloud data source connections, and usage monitoring</li><li>Ensure reporting solutions align with established data governance policies and procedures</li><li>Incorporate AI and ML capabilities, including Power BI Copilot, to enhance analytics and reporting workflows</li><li>Assist the Help Desk with incident and problem management related to reporting and analytics</li><li>Support end user training and adoption of reporting tools</li><li>Actively participate in Agile DevOps processes, including Program Increment planning</li><li>Maintain continuous learning to stay current with evolving BI and cloud technologies</li></ul>
