21 results for Customer Service in Baltimore, MD

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.Responsibilities: • Efficiently handle customer inquiries and resolve issues.• Process customer applications with precision.• Update and maintain accurate customer records.• Monitor customer accounts and take appropriate actions.• Follow up with customers regarding past due payments through phone calls and emails.• Send reminders to customers about delinquent payments via email, voicemail, and mail.• Perform data entry tasks to update customer accounts.• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.
2026-02-13T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities:• Efficiently address and resolve customer inquiries• Conduct regular monitoring and maintenance of customer accounts• Process and verify customer credit applications with precision• Ensure customer records are accurate and up to date• Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.
2026-02-13T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to join our team located in a Fairfax, Virginia. The Customer Service Representative will be responsible for delivering excellent service to clients, resolving inquiries efficiently, and ensuring a positive customer experience at every touchpoint. This role involves phone, email, and online interaction, managing orders, troubleshooting, and escalating issues as needed. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person in a prompt, courteous manner.</li><li>Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to address customer needs or escalate issues.</li><li>Actively participate in ongoing training, team meetings, and contribute to continuous improvement efforts. (Based on general knowledge.)</li></ul>
2026-01-30T00:00:00Z

Customer Service Representative

Vienna, VA
onsite
Temporary
18 - 19 USD / Hourly
We are looking for a meticulous Customer Service Representative to join our team located in a Vienna, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract employment opportunity working onsite Monday to Friday.Responsibilities:• Efficiently address and resolve customer inquiries• Conduct regular monitoring and maintenance of customer accounts• Scheduling appointments• Ensure customer records are accurate and up to date• Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls and follow up with emails.• Document all customer interactions and communications. • Perform updating heavy data entry into internal system.
2026-02-06T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service. Responsibilities: • Communicate effectively with individuals on the housing waitlist or those seeking to apply. • Collect and manage physical documents to ensure accurate recordkeeping. • Update and maintain information in the company database with precision. • Scan and file documents systematically for easy access and retrieval. • Perform general clerical and administrative duties to support office operations. • Handle inbound and outbound calls to address customer inquiries. • Provide clear and attentive assistance to customers via phone and email. • Process orders and ensure accurate entry of information into the system. • Collaborate with team members to ensure smooth workflows and customer satisfaction.
2026-02-24T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting. Responsibilities: • Conduct research and analysis on insurance claims and related documents. • Assist with escrow processing and ensure timely handling of transactions. • Provide excellent customer service by addressing inquiries and resolving issues promptly. • Utilize CRM systems and Microsoft Office Suite to manage data and generate reports. • Collaborate with team members to ensure smooth operations within a fast-paced environment. • Review and verify mortgage documents for accuracy and compliance. • Maintain detailed and organized records of all customer interactions and transactions. • Adapt to changing priorities and multitask efficiently to meet deadlines. • Communicate effectively with clients and colleagues to foster positive relationships.
2026-02-24T00:00:00Z

Customer Service Coordinator

Baltimore, MD
onsite
Temporary
20 - 23 USD / Hourly
Our client is seeking an articulate Customer Service Coordinator to support Permitting. In this high‑volume, deadline‑driven call center environment, you’ll assist homeowners, contractors, and municipal offices via phone—while simultaneously documenting in their proprietary system and processing permitting paperwork end‑to‑end. This is a great opportunity with room for growth at a reputable local energy provider. <ul><li>Permitting & Documentation: Process permitting paperwork accurately; perform validations; ensure completeness and compliance.</li><li>Inbound/Outbound Phone Support (~90%): Communicate with customers and stakeholders; provide updates; resolve issues; perform thorough follow‑up.</li><li>Dispatch & Scheduling: Coordinate permit‑related appointments, inspections, and technician/contractor schedules; manage changes and escalations.</li><li>Quality Assurance & Tracking: Verify data accuracy; monitor status through completion; maintain organized digital records.</li><li>Email Communication: Draft, edit, and proofread customer and partner communications; correspond on behalf of the company with professional tone and clarity.</li><li>Cross‑Team Collaboration: Partner with Permitting, Operations, and Customer Experience to meet SLAs and ensure smooth workflows.</li></ul>
2026-02-03T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary
16.15 - 18.7 USD / Hourly
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Baltimore, Maryland. This role involves providing exceptional support to customers while managing inbound calls and data entry tasks efficiently. As a long-term contract position, it offers stability and the opportunity to contribute to a local government agency's operations. Responsibilities: • Respond promptly to customer inquiries through inbound calls, ensuring a positive experience for all callers. • Accurately input and update customer data into the system, maintaining high levels of accuracy and confidentiality. • Address customer concerns and resolve issues with careful attention and in a timely manner. • Collaborate with team members to improve call center processes and enhance overall efficiency. • Follow established protocols and guidelines to handle calls and document interactions effectively. • Maintain a thorough understanding of services offered to provide accurate information to customers. • Monitor call volumes and prioritize tasks to meet daily performance goals. • Participate in training sessions and adapt to new procedures as needed. • Uphold a strong commitment to customer satisfaction while adhering to organizational standards.
2026-03-04T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities:<ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul>
2026-02-23T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you a skilled communicator fluent in English and Spanish? Our team is seeking a dedicated Bilingual Customer Service Representative to join a fast-paced, customer-driven environment. This is a great opportunity to make a difference by helping clients, providing solutions, and building lasting relationships.Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative and play a key role in providing exceptional support to our diverse customer base. We’re seeking a dedicated professional fluent in English and Spanish who is passionate about helping others and committed to delivering excellent service.<ul><li>Engage with residents via phone, email, and chat in English and Spanish, offering professional and friendly assistance.</li><li>Assist community members with applications and navigating county systems.</li><li>Update and maintain resident records.</li><li>Provide bilingual translations for documents and conversations.</li><li>Collaborate with internal teams to escalate cases.</li><li> Assist community members with applications and navigating county systems.</li></ul>
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you fluent in English and Spanish? Join our team as a Bilingual Customer Service Representative and make a meaningful impact every day. We’re looking for a talented communicator who can deliver outstanding service to a diverse client base.Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-02-10T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary
19 - 25 USD / Hourly
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
2026-02-24T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Join our team as a Sales Support Specialist! We are looking for a proactive, detail-oriented professional to provide essential administrative support to our sales team and contribute to our ongoing success. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-02-17T00:00:00Z

Sales Support

Silver Spring, MD
onsite
Temporary
18 - 22 USD / Hourly
The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-02-17T00:00:00Z

Bilingual Patient Service Representative

Rockville, MD
onsite
Temporary
20 - 24 USD / Hourly
Join our team as a Bilingual Patient Service Representative and play a vital role in enhancing the patient experience in a fast-paced healthcare environment. As a key member of our front desk and patient access group, you will deliver exceptional service, leveraging both English and Spanish to support a diverse patient population. Responsibilities:• Schedule patient appointments and verify insurance.• Assist bilingual patient check‑ins and check‑outs.• Update patient information in EMR systems.• Respond to patient inquiries and route messages.• Support clinic admin with records and intake forms.
2026-02-10T00:00:00Z

Bilingual Patient Service Rep

Silver Spring, MD
onsite
Temporary
20 - 24 USD / Hourly
Join our healthcare clinic team as a Bilingual Patient Service Representative, where you’ll play a pivotal role in shaping the patient experience. We are seeking a service-oriented individual who is fluent in both English and Spanish with excellent communication skills and a passion for helping others.Responsibilities:• Schedule patient appointments and verify insurance.•Assist bilingual patient check‑ins and check‑outs.•Update patient information in EMR systems.•Respond to patient inquiries and route messages.•Support clinic admin with records and intake forms.
2026-02-10T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 26 USD / Hourly
We are seeking a highly organized and customer-focused Bilingual Customer Support Coordinator to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for clients and customers, providing exceptional service in both English and Spanish. Your efforts will help drive customer satisfaction and operational efficiency.Responsibilities:• Schedule consultations and installation appointments.• Handle inbound/outbound customer calls.• Provide bilingual support to installation teams.• Update CRM notes and manage customer files.• Resolve customer issues professionally.
2026-02-10T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our team. The ideal candidate excels in both English and Spanish, demonstrates high attention to detail, and is committed to providing an outstanding customer experience. Responsibilities:• Schedule consultations and installation appointments.• Handle inbound/outbound customer calls.• Provide bilingual support to installation teams.• Update CRM notes and manage customer files.• Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a dynamic Bilingual Customer Support Coordinator to join our team. This role will play a key part in ensuring exceptional service delivery to our clients and customers by providing support in both English and Spanish. The ideal candidate is a detail-oriented professional with strong communication skills and a passion for helping others.Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z