15 results for Customer Experience Marketing Manager in Baltimore, MD

Marketing Automation Manager

Alexandria, VA
onsite
Temporary
45 - 55 USD / Hourly
Robert Half is partnering with a leading organization in the Washington, DC metro area to identify a Contract Marketing Automation Manager to support high-impact digital marketing initiatives.This is an exciting opportunity for a strategic and hands-on marketing automation professional who thrives in fast-paced environments and enjoys optimizing customer journeys through data-driven campaigns. What You’ll Do: <ul><li>Lead end-to-end marketing automation strategy and execution</li><li>Build and optimize campaigns within Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio)</li><li>Develop and manage customer segmentation and lead nurturing programs</li><li>Collaborate cross-functionally with marketing, creative, and analytics teams</li><li>Analyze campaign performance and deliver actionable insights</li><li>Ensure best practices in CRM integration and automation workflows</li></ul>
2026-03-02T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.Responsibilities: • Efficiently handle customer inquiries and resolve issues.• Process customer applications with precision.• Update and maintain accurate customer records.• Monitor customer accounts and take appropriate actions.• Follow up with customers regarding past due payments through phone calls and emails.• Send reminders to customers about delinquent payments via email, voicemail, and mail.• Perform data entry tasks to update customer accounts.• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.
2026-02-13T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19 USD / Hourly
We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities:• Efficiently address and resolve customer inquiries• Conduct regular monitoring and maintenance of customer accounts• Process and verify customer credit applications with precision• Ensure customer records are accurate and up to date• Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.
2026-02-13T00:00:00Z

Customer Service Representative

Baltimore, MD
onsite
Temporary
16.15 - 17 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Baltimore, Maryland. In this role, you will be responsible for supporting the hotline operations, ensuring accurate data entry, and providing excellent service to clients. This is a long-term contract position offering an opportunity to contribute to local government services. Responsibilities: • Follow established procedures to handle hotline calls efficiently and professionally. • Collect client information accurately and enter data into the designated database. • Schedule client appointments using the organization's scheduling system. • Direct calls to appropriate clinic staff based on the nature of the inquiry. • Escalate customer concerns and complaints to supervisors for resolution. • Offer general information and referrals to relevant health and social service agencies. • Organize and maintain reports and files to ensure proper documentation. • Uphold confidentiality standards for sensitive organizational information. • Perform additional tasks as assigned to support hotline operations.
2026-03-06T00:00:00Z

Customer Service Representative

Vienna, VA
onsite
Temporary
18 - 19 USD / Hourly
We are looking for a meticulous Customer Service Representative to join our team located in a Vienna, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract employment opportunity working onsite Monday to Friday.Responsibilities:• Efficiently address and resolve customer inquiries• Conduct regular monitoring and maintenance of customer accounts• Scheduling appointments• Ensure customer records are accurate and up to date• Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls and follow up with emails.• Document all customer interactions and communications. • Perform updating heavy data entry into internal system.
2026-02-06T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting. Responsibilities: • Conduct research and analysis on insurance claims and related documents. • Assist with escrow processing and ensure timely handling of transactions. • Provide excellent customer service by addressing inquiries and resolving issues promptly. • Utilize CRM systems and Microsoft Office Suite to manage data and generate reports. • Collaborate with team members to ensure smooth operations within a fast-paced environment. • Review and verify mortgage documents for accuracy and compliance. • Maintain detailed and organized records of all customer interactions and transactions. • Adapt to changing priorities and multitask efficiently to meet deadlines. • Communicate effectively with clients and colleagues to foster positive relationships.
2026-02-24T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 26 USD / Hourly
We are seeking a highly organized and customer-focused Bilingual Customer Support Coordinator to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for clients and customers, providing exceptional service in both English and Spanish. Your efforts will help drive customer satisfaction and operational efficiency.Responsibilities:• Schedule consultations and installation appointments.• Handle inbound/outbound customer calls.• Provide bilingual support to installation teams.• Update CRM notes and manage customer files.• Resolve customer issues professionally.
2026-02-10T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our team. The ideal candidate excels in both English and Spanish, demonstrates high attention to detail, and is committed to providing an outstanding customer experience. Responsibilities:• Schedule consultations and installation appointments.• Handle inbound/outbound customer calls.• Provide bilingual support to installation teams.• Update CRM notes and manage customer files.• Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a dynamic Bilingual Customer Support Coordinator to join our team. This role will play a key part in ensuring exceptional service delivery to our clients and customers by providing support in both English and Spanish. The ideal candidate is a detail-oriented professional with strong communication skills and a passion for helping others.Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary
16.15 - 18.7 USD / Hourly
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Baltimore, Maryland. This role involves providing exceptional support to customers while managing inbound calls and data entry tasks efficiently. As a long-term contract position, it offers stability and the opportunity to contribute to a local government agency's operations. Responsibilities: • Respond promptly to customer inquiries through inbound calls, ensuring a positive experience for all callers. • Accurately input and update customer data into the system, maintaining high levels of accuracy and confidentiality. • Address customer concerns and resolve issues with careful attention and in a timely manner. • Collaborate with team members to improve call center processes and enhance overall efficiency. • Follow established protocols and guidelines to handle calls and document interactions effectively. • Maintain a thorough understanding of services offered to provide accurate information to customers. • Monitor call volumes and prioritize tasks to meet daily performance goals. • Participate in training sessions and adapt to new procedures as needed. • Uphold a strong commitment to customer satisfaction while adhering to organizational standards.
2026-03-06T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you a skilled communicator fluent in English and Spanish? Our team is seeking a dedicated Bilingual Customer Service Representative to join a fast-paced, customer-driven environment. This is a great opportunity to make a difference by helping clients, providing solutions, and building lasting relationships.Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative and play a key role in providing exceptional support to our diverse customer base. We’re seeking a dedicated professional fluent in English and Spanish who is passionate about helping others and committed to delivering excellent service.<ul><li>Engage with residents via phone, email, and chat in English and Spanish, offering professional and friendly assistance.</li><li>Assist community members with applications and navigating county systems.</li><li>Update and maintain resident records.</li><li>Provide bilingual translations for documents and conversations.</li><li>Collaborate with internal teams to escalate cases.</li><li> Assist community members with applications and navigating county systems.</li></ul>
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you fluent in English and Spanish? Join our team as a Bilingual Customer Service Representative and make a meaningful impact every day. We’re looking for a talented communicator who can deliver outstanding service to a diverse client base.Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-02-10T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary
19 - 25 USD / Hourly
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
2026-02-24T00:00:00Z