21 results for Client Service Representative in Baltimore, MD

Customer Service Representative

Falls Church, VA
onsite
Temporary
21 - 23 USD / Hourly
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures.</li><li>Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.</li><li>Collaborate with internal teams to resolve complex issues and help implement service improvements.</li><li>Track and process orders, returns, account updates, and other transactions as needed.</li><li>Meet or exceed individual and team performance metrics, including customer satisfaction and response times.</li></ul>
2026-04-10T00:00:00Z

Customer Service Representative

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Robert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key Responsibilities• Answer incoming customer calls and respond to inquiries in a professional and timely manner• Provide accurate information regarding services, policies, and account details• Document customer interactions and update records in internal systems• Resolve customer concerns or escalate issues to the appropriate department when needed• Maintain confidentiality and follow company policies and procedures• Assist with general administrative tasks and customer follow-up as required
2026-03-16T00:00:00Z

Customer Service Representative

Silver Spring, MD
onsite
Temporary
18 - 22 USD / Hourly
Position OverviewRobert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries in a professional and timely manner</li><li>Provide accurate information regarding services, policies, and account details</li><li>Document customer interactions and update records in internal systems</li><li>Resolve customer concerns or escalate issues to the appropriate department when needed</li><li>Maintain confidentiality and follow company policies and procedures</li><li>Assist with general administrative tasks and customer follow-up as required</li></ul>
2026-03-16T00:00:00Z

Customer Service Representative

Baltimore, MD
onsite
Temporary
20 - 22 USD / Hourly
We are looking for a detail-oriented and personable Customer Service Representative to assist during an upcoming event in Baltimore, Maryland. This is a Contract position requiring excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment. The role involves providing support to event attendees and ensuring a seamless check-in process. Responsibilities: • Welcome and assist event attendees during the check-in process. • Use an iPad to search for attendee names and print event badges. • Provide clear answers to attendee questions and offer guidance as needed. • Ensure an attentive and welcoming environment at the registration desk. • Collaborate with event staff to address any operational challenges. • Maintain accurate records of attendee check-ins and badge printing. • Adhere to the event’s dress code and high standards. • Attend initial training at the registration desk to familiarize with procedures.
2026-04-13T00:00:00Z

Customer Service Representative

Sterling, VA
onsite
Temporary
19 - 21 USD / Hourly
We are seeking a detail-oriented Temporary Customer Representative to join our team. In this role, you will help ensure timely collection of outstanding payments, support accounts receivable operations, and maintain positive relationships with our clients. This position starts Monday 13th, 2026. You will be working Monday to Friday 8 am to 4 pm. Responsibilities:<ul><li>Contact clients to collect outstanding balances and resolve billing issues in a professional and courteous manner.</li><li>Research and reconcile account discrepancies.</li><li>Document all collection activities and maintain updated records in our system.</li><li>Collaborate with internal teams to resolve payment disputes and ensure accurate invoicing.</li><li>Escalate complex accounts as needed according to company policies.</li></ul>
2026-04-09T00:00:00Z

Call Center Representative

Falls Church, VA
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a customer-focused Call Center Representative to join our client’s team and deliver a positive customer experience. We value innovation, professionalism, and a positive work environment. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner.</li><li>Assist customers by providing information about products, services, and account information.</li><li>Resolve issues, escalate complex cases when necessary, and ensure customer satisfaction.</li><li>Accurately document customer interactions in the system.</li><li>Meet established performance metrics for call quality, productivity, and customer satisfaction.</li></ul>
2026-04-10T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
A busy contact center in the downtown Baltimore area is hiring Call Center Representatives to manage high-volume inbound calls, assist customers, and provide accurate information. Responsibilities:<ul><li>Handle incoming customer calls and document interactions</li><li>Resolve customer issues with a professional and courteous approach</li><li>Update customer accounts and follow scripted messaging</li><li>Escalate unresolved issues to supervisors as needed</li></ul>
2026-03-24T00:00:00Z

On Call Customer Service Representative

McLean, VA
onsite
Temporary
21 - 23 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-04-10T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-04-10T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Our team is seeking a professional, detail-oriented Bilingual Customer Service Representative to support our diverse client base. In this role, you’ll use your bilingual skills in Spanish and English to provide excellent service, resolve issues efficiently, and help build long-lasting client relationships. Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative, where your fluency in Spanish and English will help us deliver exceptional service to a diverse customer base. This is an excellent opportunity to develop your communication skills, problem-solve on behalf of customers, and make a difference with every interaction. Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Patient Access Representative

Baltimore, MD
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a skilled and compassionate Patient Access Representative to join our team in Baltimore, Maryland. This long-term contract position offers an opportunity to support patients and healthcare providers in a dynamic, fast-paced environment. You will play a critical role in ensuring smooth front desk operations and delivering excellent customer service in a local government healthcare setting. Responsibilities:• Welcome patients and visitors warmly, ensuring a positive and attentive first impression.• Oversee front desk tasks such as patient check-ins, check-outs, and flow management.• Schedule and confirm appointments, coordinating with multiple service lines.• Verify insurance coverage, process referrals, and obtain necessary authorizations.• Collect co-pays and guide patients through forms and procedural explanations.• Serve as a communication bridge between patients, clinical staff, and care teams.• Ensure all patient information is handled with strict confidentiality and compliance.• Identify and address barriers to access or patient concerns, escalating issues as needed.• Perform administrative tasks including scanning, recordkeeping, and document management.
2026-04-06T00:00:00Z

Help Desk Call Center Support

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

One Call Receptionist

McLean, VA
onsite
Temporary
18 - 18 USD / Hourly
Join our team as a One Call Receptionist and play a vital role in providing exceptional service to clients and visitors. As the first point of contact, you will manage inbound calls, direct inquiries efficiently, and support office administration. This position is ideal for professionals who thrive in fast-paced environments and possess strong communication skills. This position is as needed, one-to-two-day shifts per week. Key Responsibilities:<ul><li>Answer incoming calls promptly and courteously, routing them to appropriate departments or staff.</li><li>Greet visitors and ensure all guests receive outstanding service.</li><li>Maintain accurate records of calls and visitor logs.</li><li>Assist with general administrative tasks as needed, including scheduling, data entry, and mail handling.</li><li>Manage appointment bookings and maintain the reception area to professional standards.</li><li>Provide information to callers and visitors about company services, policies, and procedures.</li></ul>
2026-03-18T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Bilingual Customer Support Coordinator to join our team. The ideal candidate is fluent in English and Spanish and is passionate about delivering exceptional service to a diverse client base. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our growing team. In this role, you will be responsible for providing exceptional support to our clients and customers across multiple communication channels. The ideal candidate will be fluent in English and Spanish, with a passion for delivering outstanding service. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our dynamic team. In this role, you will provide high-quality support to clients and customers, ensuring outstanding service delivery across multiple channels. Your ability to communicate fluently in English and a second language (such as Spanish, French, or Mandarin) will help us continue to meet and exceed customer expectations. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z