<p>A growing manufacturer of thermoplastic enclosures is looking for an experienced customer service professional to join their team! The ideal candidate has at least 1-2 years of experience working in a call center capacity, a good customer service aptitude, and excellent communication skills. Must have a background working in the manufacturing industry. </p><p><br></p><p>The primary job duties in this role include answering calls, email correspondence, responding to customer queries, purchase orders, sending responses to customers, processing purchase orders, entering purchase orders into the system, confirming customers' orders, working directly with the operations and sales teams, handling follow-ups with customers, checking the system and providing updates.</p>
<ul><li>We are seeking a Temporary Customer Service Representative to support daily customer interactions and help ensure a positive client experience. This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. if you are looking for temporary onsite summer work with availability on various days this is the position for you. </li></ul><p>Responsibilities:</p><ul><li>Respond to customer inquiries by phone, email, and chat in a professional and timely manner.</li><li>Maintain accurate customer records and document interactions in internal systems. </li><li>Process orders, returns, account updates, and related service transactions. </li><li>Coordinate with internal teams to escalate and resolve more complex concerns.</li><li>Provide product, service, and policy information to customers. </li><li>Support general administrative tasks as needed.</li></ul><p><br></p>
<p>Seeking an on-call receptionist with great communication skills and the flexibility to work at the last-minute or same-day requests. to provide front desk coverage as needed. This role is ideal for someone with strong customer service skills, excellent communication abilities, and the flexibility to step in on short notice. The On-Call Receptionist will greet visitors, answer and direct calls, manage administrative tasks, and help ensure smooth daily office operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Greet and assist visitors in a professional and welcoming manner. Based on general knowledge.</li><li>Answer, screen, and direct incoming phone calls. Based on general knowledge.</li><li>Manage incoming and outgoing mail, packages, and deliveries. Based on general knowledge.</li><li>Maintain a clean and organized reception area. Based on general knowledge.</li><li>Provide administrative support such as data entry, filing, scheduling, and document preparation. Based on general knowledge.</li><li>Coordinate with internal staff to ensure coverage and communication needs are met. Based on general knowledge.</li><li>Handle sensitive information with confidentiality and professionalism.</li></ul>