<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Fairfax, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site, offering the opportunity to be part of a vibrant office environment.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently and accurately process customer credit applications.</p><p>• Maintain and update customer credit records with precise attention to detail.</p><p>• Address and resolve customer inquiries in a timely and detail-oriented manner.</p><p>• Monitor customer accounts and execute appropriate actions when necessary.</p><p>• Follow up with customers regarding overdue payments through phone calls and emails.</p><p>• Send out notifications about delinquent payments via email, voicemail, and mail.</p><p>• Update customer accounts and perform data entry tasks.</p><p>• Adapt to different situations, showcasing flexibility and a positive attitude.</p><p>• Work collaboratively within the team in a high-paced call center environment.</p><p>• Utilize Microsoft Office Suite for various tasks and maintain computer literacy.</p><p><br></p><p><br></p>
<p>Description</p><p>We are seeking a Customer Service Representative for our location in Falls Church, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site Monday to Friday from 9 am to 5 pm. This is a long-term contract position that could lead to permanent placement.</p><p> Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is based in Washington, District of Columbia, and offers an exciting opportunity to contribute to a non-profit organization. The ideal candidate will possess exceptional communication skills, a customer-focused mindset, and the ability to handle detailed data entry tasks efficiently.<br><br>Responsibilities:<br>• Process and evaluate new submissions by creating or updating accounts while accurately associating artists and payees.<br>• Ensure the correct application of royalty items, including percentage allocations and effective dates.<br>• Assess incoming submissions to determine their priority based on potential value.<br>• Maintain high standards of quality and productivity to meet or exceed established benchmarks.<br>• Communicate with clients to clarify documentation and resolve submission-related questions.<br>• Handle inbound and outbound calls to provide prompt and attentive assistance.<br>• Utilize Salesforce and other platforms to manage customer information and track interactions.<br>• Execute high-volume data entry tasks with precision and attention to detail.<br>• Participate in special projects as assigned to support organizational goals.
<p>We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This contract position is ideal for an individual with strong technological proficiency and exceptional administrative abilities. The role requires someone who thrives in both independent work environments and collaborative team settings.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional support to customers by addressing inquiries and resolving issues efficiently.</p><p>• Handle inbound and outbound calls with professionalism, ensuring customer satisfaction.</p><p>• Maintain accurate records and documentation of interactions in a timely manner.</p><p>• Utilize technology tools and systems to manage customer communications effectively.</p><p>• Handling mailings.</p><p>• Ensure a high level of attention to detail in all administrative tasks.</p><p>• Demonstrate dependability by meeting deadlines and maintaining consistent performance.</p>
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. In this Contract-to-permanent position, you will handle a high volume of inbound calls while providing exceptional support to our customers. Additional responsibilities include assisting with payment processing and performing light administrative tasks to ensure smooth departmental operations.<br><br>Responsibilities:<br>• Respond promptly and professionally to incoming calls, addressing customer inquiries and resolving issues.<br>• Process and post payments accurately and efficiently.<br>• Carry out administrative tasks such as scanning, mailing, and document organization to support various departments.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Collaborate with team members to ensure consistent service delivery.<br>• Handle email correspondence and follow up on customer requests as needed.<br>• Perform data entry to update and manage customer information.<br>• Assist with order entry and ensure proper documentation is maintained.<br>• Manage both inbound and outbound calls to provide comprehensive customer support.<br>• Uphold company standards for excellent customer service and communication.
<p>The <strong>Dispatcher</strong> is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and respond to calls, emails, or messages from customers, drivers, or field staff.</li></ul><p>Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.</p><ul><li>Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.</li><li>Communicate with drivers or field personnel to provide updates, instructions, and support.</li><li>Maintain accurate records of calls, routes, deliveries, and service activities.</li><li>Handle emergency and non-emergency situations calmly and efficiently.</li><li>Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.</li><li>Prepare daily or weekly reports on operations, productivity, and incidents.</li><li>Ensure compliance with company policies, safety regulations, and service standards.</li></ul><p><br></p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>We are looking for a skilled Collections Representative to join our team in Falls Church, Virginia. This role requires a detail-oriented individual with strong expertise in business-to-business collections and credit analysis. If you thrive in fast-paced environments and excel at maintaining customer relationships while resolving financial matters, this position is an excellent opportunity for you. This is a long term temporary position that could lead to permanent hire. You will be working onsite Monday to Friday 9 am to 5 pm.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Initiate and manage collection calls to ensure timely payments from customers.</p><p>• Build and maintain positive relationships with clients to facilitate smooth financial transactions.</p><p>• Perform accurate account reconciliations and resolve discrepancies promptly.</p><p>• Address and resolve deduction issues to maintain financial accuracy.</p><p>• Utilize CRM system.</p><p><br></p><p><br></p><p><br></p>
<p>The <strong>Front Desk Coordinator</strong> manages the daily operations of the reception area and provides administrative support to ensure the office runs smoothly. This role requires a polished, professional demeanor, strong organizational skills, and the ability to handle sensitive client information with discretion.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients, visitors, and guests with professionalism and warmth, ensuring a positive first impression.</li><li>Answer and direct phone calls, emails, and inquiries promptly and accurately.</li><li>Schedule and confirm client appointments and coordinate meeting logistics for advisors and staff.</li><li>Maintain a neat and organized reception area and conference rooms.</li><li>Manage incoming and outgoing mail, deliveries, and correspondence.</li><li>Assist with preparing client documents, presentations, and meeting materials.</li><li>Maintain client confidentiality and uphold compliance with financial industry regulations.</li><li>Support administrative functions such as data entry, filing, scanning, and record maintenance.</li><li>Coordinate office supplies, vendor relations, and general office organization.</li><li>Provide additional administrative support to team members and management as needed.</li></ul><p><br></p>
<p>We are looking for a skilled Collections Representative to join our team in Falls Church, Virginia. This role requires a detail-oriented individual with strong expertise in business-to-business collections and credit analysis. If you thrive in fast-paced environments and excel at maintaining customer relationships while resolving financial matters, this position is an excellent opportunity for you. This is a long term temporary position that could lead to permanent hire. You will be working onsite Monday to Friday 9 am to 5 pm.</p><p>Responsibilities:</p><p>• Initiate and manage collection calls to ensure timely payments from customers.</p><p>• Build and maintain positive relationships with clients to facilitate smooth financial transactions.</p><p>• Perform accurate account reconciliations and resolve discrepancies promptly.</p><p>• Address and resolve deduction issues to maintain financial accuracy.</p><p>• Utilize CRM system.</p><p><br></p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p> </p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p>Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>We are looking to hire a Contracts Administrator for an established company in Maryland.</p><p><br></p><p>The Contracts Administrator is responsible for overseeing, reviewing, and managing all contractual documentation for a real estate/construction company. This role involves preparing, negotiating, and finalizing sales, purchase, leasing, and government contracts to support business goals. The Contracts Administrator ensures compliance with corporate standards and legal requirements, coordinates with internal teams and clients, and maintains organized contract records for seamless accessibility. The ideal candidate will bring extensive experience in contract administration, construction or leasing contracts, and a high level of organizational skill and customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and finalize sales and purchase contracts, construction contracts, and leasing agreements</li><li>Ensure that all contracts align with corporate guidelines and legal standards per construction law.</li><li>Review contract terms and conditions, identifying any discrepancies, and working to resolve these before contract finalization.</li><li>Negotiate contract terms and conditions with clients, subcontractors, and vendors to reach mutually beneficial agreements.</li><li>Communicate effectively with internal and external stakeholders to resolve conflicts or questions regarding contract terms.</li><li>Work closely with the Director of Customer & Process Excellence and the Chief Operating Officer (COO) on contract terms, final terms, and schedule of values to ensure alignment with company objectives and financial targets.</li><li>Maintain a meticulous filing system for all contractual paperwork, ensuring compliance with federal, state, and company documentation requirements.</li><li>Conduct periodic reviews of contracts and track contract deadlines, amendments, and renewals to ensure timely action.</li><li>Review contracts for accuracy, verifying that all terms comply with legal standards and client requirements.</li><li>Utilize Super Legal AI or other legal (approved) AI tools as a supplement to analyze contracts, streamline repetitive tasks, generate legal insights, and support data informed decision-making.</li><li>Edit and submit contracts for client review, ensuring accurate use of legal terminology and clear language for client understanding.</li><li>Work closely with sales teams, project managers, and operations teams to ensure that contract requirements are understood and met.</li><li>Provide outstanding service to clients and internal teams by promptly addressing questions and ensuring a seamless contract process.</li></ul><p><br></p><p> Our client offers compressive benefits including medical coverage, PTO, retirement savings, profit sharing, PTO and more.</p><p><br></p><p><strong><em>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</em></strong></p>
<p>We are offering a contract employment opportunity for a On-Call Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Open to temporary and can start immediately.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are looking for a detail-oriented Sales Support specialist to join our team in Gaithersburg, Maryland. In this Contract position, you will play a key role in assisting sales operations, ensuring smooth order processes, and delivering exceptional post-sale customer support. This is an excellent opportunity for someone passionate about sales and customer service to contribute to a dynamic and collaborative environment.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are offering a contract employment opportunity for a On-Call Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Open to temporary and can start immediately.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p>
<p><strong>Quality Engineer</strong> to join our team in Hanover, Pennsylvania. Aerospace industry applications with a global responsibility for Sales, Manufacturing, Business development, Product and Process Development. Our client has a customer portfolio that includes all major players in the Aerospace industry. Our business is fully customer focused, with products specifically designed for an engine/airframe application and then produced in small quantities and small lots on highly flexible equipment. Extreme product range fragmentation, complex product design, very high-quality standards and traceability requirements are the peculiarity of the KRS Division.</p><p><br></p><p>This position is responsible for providing leadership and support on assigned programs and projects ensuring that the Company’s products are manufactured in accordance with customer specifications and Company quality requirements. Serves as a liaison between customers, vendors and the Company on quality related issues, customer quality programs (PPAP) and in support of internal company goals and objectives.</p><p>Duties and responsibilities are (including but not limited to):</p><ul><li>Reviews company and customer drawings, changes, inspections sheets, process procedures, test procedures, procurement documentation, quality manuals and inspection sheets ensuring company and customer quality and configuration requirements are met on assigned products, programs and projects.</li><li>Provides technical support to assigned functional areas including visual aids, inspection sheets for final inspection and quality metric analysis in support of the Company’s Quality objectives.</li><li>Provides leadership and guidance to Quality Assurance Inspectors, Quality Technician, Production Supervision and operators on company quality requirements.</li><li>Serves UPPAP Champion - coordinating compliance with customer requirements and communication with customer representatives on program requirements. Maintains substantiating documentation of assigned UPPAP parts.</li><li>Interacts with representatives from a variety of functional areas, including design engineering, manufacturing engineering, purchasing and production and inspection personnel relating to products and programs (PFMEAs, Capability Studies, Risk Analysis and Measurement System Analysis) associated with Quality Assurance and Customer requirements.</li><li>Interfaces with customer quality and engineering representatives on a variety of issues including flight safety programs. Schedules and host customer sources inspectors.</li><li>Performs vendor surveys and evaluates potentially new vendors as required to support company objectives and programs.</li><li>Generates Quality Assurance documentation in accordance with applicable specification. Develops and implements inspection procedures.</li><li>Maintains the gauge calibration and recall computer system and coordinates outside calibration resources.</li><li>Prepares prototype and submission documentation.</li><li>Designs and maintains quality control documentation, forms, and inspection sheets.</li><li>Monitors returns and issues corrective actions (internal/external).</li><li>Serves as an AS9100 internal auditor.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Falls Church, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently. This position is onsite Monday to Friday 7 am to 4 pm.</p><p>Your responsibilities in this role </p><p>- Handle and route all incoming phone calls </p><p>- Manage various office files and provide general office filing support </p><p>- Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks </p><p>- Receive, review, and distribute incoming mail according to specified procedures </p><p>- Create a welcoming environment for visitors </p><p>- Wield strong prioritization skills and a sense of urgency </p><p><br></p>
<p>We are offering a short-term contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Falls Church, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. This position is onsite Monday to Friday 7 am to 4 pm.</p><p><br></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Handling a multiline phone system</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are looking for a motivated and detail-oriented Sales Support specialist to join our team in Rockville, Maryland. You will play a key role in supporting the sales process, ensuring seamless communication between teams, and assisting with client needs. This is an excellent opportunity for someone with a background in sales and a passion for delivering exceptional service.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
