We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This is a Contract to permanent position, offering an excellent opportunity for candidates seeking growth in a dynamic and fast-paced environment. The ideal candidate will bring strong communication skills, exceptional multitasking abilities, and a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to inbound inquiries and provide accurate information to clients.<br>• Process payments and manage data entry tasks with attention to detail.<br>• Compile and maintain detailed reports, ensuring accuracy and timeliness.<br>• Collaborate with loan teams and vendors to address client needs and resolve concerns.<br>• Handle administrative support duties, including organizing and updating records.<br>• Assist clients with questions and provide solutions to their concerns.<br>• Utilize Microsoft Office tools, including Word and Excel, for daily tasks.<br>• Thrive in a fast-paced environment by managing multiple priorities effectively.<br>• Ensure excellent communication with clients while maintaining professionalism.
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Handling phone calls and emails -incoming calls, email requests, chat, and in-person</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract position, you will play a vital role in delivering outstanding support to clients while contributing to the company’s growth and continuous improvement initiatives. This role requires a strong ability to manage customer interactions, maintain operational efficiency, and foster team collaboration.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.<br>• Actively contribute to driving sales growth through understanding customer needs and offering tailored solutions.<br>• Perform essential office functions, including maintaining records and managing databases, to support daily operations.<br>• Develop and implement plans that align with company policies and quality standards to improve service delivery.<br>• Monitor and enhance processes to drive continuous improvement and meet ISO quality requirements.<br>• Train new employees to ensure they are equipped with the necessary skills and knowledge to succeed in their roles.<br>• Analyze competitive landscapes to identify opportunities for growth and innovation.<br>• Collaborate with internal teams to uphold revenue accounting processes and maintain organizational compliance.<br>• Communicate effectively with customers and colleagues to build strong relationships and foster teamwork.<br>• Utilize interpersonal skills to create a positive and engaging environment for both clients and team members.
<p>We are seeking a Customer Service Representative for our location in XXXXX, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry. If you are looking to get your foot in the door with a great company this is the opportunity for you.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! </p><p><br></p><p>Essential Duties and Responsibilities:</p><p>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. </p><p>• Take ownership of every member interaction supporting first call resolution. </p><p>• Provide accurate, valid and complete information by using the correct procedures and available tools. </p><p>• Follow communication procedures, guidelines and policies. </p><p>• Handle member complaints, providing appropriate solutions. </p><p>• Adhere to established security procedures when verifying members prior to addressing their call. </p><p>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. </p><p>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. </p><p>• Provide detailed information to members on all Credit Union promotions and special account offerings.</p><p>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. </p><p>• Update member records with details of the call and the response. </p><p>• Meet specific, measurable service goals and handle multiple call queues. </p><p>• Adhere to and uphold all policies and procedures of the credit union. </p><p>• Correct errors on member’s accounts; calculate penalties and dividends, when required. </p><p>• Review account memos to ensure they are current and applicable.</p>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
About the Position This role is integral to creating a positive experience for patients by ensuring smooth registration, admission, and scheduling processes. As a Patient Access Representative, you will act as the first point of contact for patients, assisting them with inquiries, verifying information, and contributing to an efficient healthcare environment. <br> Key Responsibilities: Welcome and register patients in a friendly and detail oriented manner. Verify patient information, eligibility, and insurance coverage. Schedule appointments and coordinate changes as necessary. Provide support for patient admissions, including detailed record entry and verification. Communicate with healthcare providers to resolve scheduling and access issues. Manage patient inquiries related to billing, insurance, and services offered. Maintain accurate patient records and comply with data privacy regulations. Address patient concerns and escalate issues to appropriate departments as needed.
<p>We are seeking an organized and detail-oriented Accounting Assistant detail oriented to join our client's team on a long-term contract basis in Lancaster, PA. This role is ideal for someone who values stability and is looking to contribute their expertise in a small office setting with excellent income-earning potential. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Process Accounts Payable, Accounts Receivable, and Billing tasks daily with accuracy. </li><li>Provide high-quality service in a friendly and courteous manner to all customer interactions. </li><li>Answer incoming calls with a pleasant and detail oriented phone demeanor. </li><li>Assist customers with inquiries related to product availability, pricing, billing, and delivery. </li><li>Coordinate with the warehouse manager and purchasing agent to ensure precise reporting, order processing, and billing. </li><li>Prepare and provide Bills of Lading and UPS billing labels to the warehouse. </li><li>Maintain and organize customer files efficiently. </li><li>Compile weekly sales reports for the President, Controller, and Sales Manager. </li><li>Manage and distribute price changes within customer accounts and databases as directed. </li><li>Create and update Word documents and Excel spreadsheets for sales comparisons, mileage tracking, customer communications, and mass mailings. </li><li>Retrieve and distribute mail on a daily basis. </li><li>Support the President and Controller with administrative tasks as needed.</li></ul>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>Our client, a very well-known non-profit with a meaningful and enduring mission, is searching for their new Chief Financial Officer (CFO). Reporting to their dedicated CEO, the CFO will be a key member of the Executive Team. The CFO will lead and manage all day-to-day finance and accounting operations, grant compliance as well as oversee their human resources and IT group. This critical CFO position will also work with the executive team to execute the organization’s strategic planning processes and lead the evolution of finance and accounting and related systems to support organizational growth and mitigate risk. The core duties for this fulfilling and challenging CFO role will include:</p><p> </p><p>• Responsibility for the finance and accounting functions as well as human resources and IT areas.</p><p>• Managing cash forecasting and management as well as oversee the annual budgeting process and annual audit</p><p>• Leading the strategic financial planning and analysis effort as well as provide analysis and guidance to the executive team</p><p>• Working closely with the executive team on tracking organizational performance against strategic goals</p><p>• Overseeing the preparation and presentation of financial reports, projections and analyses to the executive team, Board and other pertinent audiences</p><p>• Leading the financial evaluation and due diligence of potential growth opportunities in consultation with the executive team and the Board</p><p>• Managing the relationships with financial institutions, investment advisors and other outside consultants</p><p>• Serving as liaison for financial issues to the Board, participating in regular Board and committee meetings</p><p>• Overseeing compliance in all aspects of the organization – including contract review, reporting requirements, business licenses, investor relations and audits</p><p>• Providing financial oversight and perspective on contracts which the organization may enter.</p><p><br></p><p>Your base pay will depend on your skills, experience and training, knowledge, licensure and certifications, and other business and organizational needs. </p><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p><br></p><p>Please respond in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this fast-moving opportunity or one of our other leadership openings in the Washington, DC Metro area.</p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>My client, a $1B+ privately held design-build and systems integration company with both commercial and government contracts has a newly created position for a Corporate Budgeting Analyst due to their continued growth. This position will work closely with the Budget Manager and the Chief Accounting Officer and have a much more robust role than the title indicates. The Corporate Budgeting Analyst will be involved in corporate budgeting & planning and financial reporting as well as procurement, complex account reconciliations and various process automation and system implementation projects. The sky is limit in this diverse role with access and exposure to senior leadership and executives.</p><p><br></p><p>The position will include the following responsibilities, however not all will be introduced immediately or worked on daily, nor are all of these skills required to be selected for this position.</p><p><br></p><p>• Work with department leaders (VPs and Directors) to produce annual budget packages and supporting documentation for ~30 departments and consolidated</p><p>• Lead indirect procurement initiatives, including RFPs for company-wide blanket deals and manage rebate programs.</p><p>• Administer corporate budgeting and procurement controls.</p><p>• Perform month-end closing activities such as review of cost and analyze and report on budget fluctuations, prepaid and accrual reconciliations, and internal cost allocations.</p><p>• Work with internal programmers on automation of transactions, reporting, and reconciliations.</p><p>• Assist Chief Accounting Officer and CFO with Finance department and Corporate initiatives as they arise</p><p>• This requires coordination and communication not only within the Finance department, but more importantly with the Operating Divisions, other corporate departments, vendors and service providers.</p><p>• The company has a multi-layered operational financial reporting structure internal requirement, as well as approximately 50 subsidiaries including a growing international footprint adding complexities to the traditional financial reporting process, and approximately 30 departments</p><p>• Our objective is simplification and automation of repetitive entries and reconciliations.</p><p>• Perform more complex general ledger reconciliations, corporate allocations, and intercompany eliminations., including posting of adjusting journal entries as needed.</p><p>• Assist with preparation of monthly, quarterly, and annual financial statements.</p><p>• Assist with annual financial statement audit and corporate tax preparation.</p><p>• Job cost and percentage of completion and job cost accounting experience is helpful but can be learned.</p><p><br></p><p>This is an incredible opportunity for a candidate roughly 2-5 years into their career that has a strong foundation, outstanding ability to learn and apply new skills and desire to have a wide breadth of experience and grow within a company for the foreseeable future. My client has a tremendous culture and reputation of taking care of their employees on a variety of ways as evidenced by the long tenure of their employee population.</p><p><br></p><p>For consideration, please apply directly to this post. If you have additional questions, contact Lee Chernett, VP at Robert Half Finance & Accounting, via LinkedIn</p>
<p>We are looking for a dedicated Collections Specialist to join our team in York, Pennsylvania. In this role, you will focus on managing chargebacks, processing disputes, and ensuring accurate credit handling for customer accounts. This position requires strong attention to detail, excellent communication skills, and a solid understanding of collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Handle customer chargebacks based on contract terms.</p><p>• Investigate and resolve disputes related to chargebacks.</p><p>• Process credits to customer accounts.</p><p>• Monitor and manage outstanding chargebacks across customer accounts.</p><p>• Provide support by performing duties for team members.</p><p>• Utilize SAP and Microsoft Office tools to streamline processes and enhance efficiency</p>
We are looking for a dedicated Collections Specialist to join our team in Hunt Valley, Maryland. In this Contract-to-Permanent position, you will play a key role in managing financial accounts, tracking repossessions, and handling administrative tasks to ensure efficient operations. This is an excellent opportunity to contribute to a dynamic financial services environment while developing your expertise.<br><br>Responsibilities:<br>• Monitor and maintain reports related to delinquency on risk-based loans, charge-offs, and repossessions.<br>• Oversee the assignment and tracking of repossessions, ensuring accurate documentation and timely follow-up.<br>• Perform administrative duties such as processing payments, managing collection agency and repossession invoices, filing, and preparing documents for record retention.<br>• File and monitor insurance claims with attention to detail and compliance requirements.<br>• Collaborate with internal teams to address billing and collection issues efficiently.<br>• Ensure adherence to established collection processes and procedures.<br>• Utilize Microsoft Excel to analyze data and generate reports as needed.<br>• Stay informed about bankruptcy-related creditor processes to manage accounts effectively.<br>• Support the department in achieving financial recovery goals through strategic account management.
