<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Handling phone calls and emails -incoming calls, email requests, chat, and in-person</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This is a Contract to permanent position, offering an excellent opportunity for candidates seeking growth in a dynamic and fast-paced environment. The ideal candidate will bring strong communication skills, exceptional multitasking abilities, and a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to inbound inquiries and provide accurate information to clients.<br>• Process payments and manage data entry tasks with attention to detail.<br>• Compile and maintain detailed reports, ensuring accuracy and timeliness.<br>• Collaborate with loan teams and vendors to address client needs and resolve concerns.<br>• Handle administrative support duties, including organizing and updating records.<br>• Assist clients with questions and provide solutions to their concerns.<br>• Utilize Microsoft Office tools, including Word and Excel, for daily tasks.<br>• Thrive in a fast-paced environment by managing multiple priorities effectively.<br>• Ensure excellent communication with clients while maintaining professionalism.
<p>A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! </p><p><br></p><p>Essential Duties and Responsibilities:</p><p>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. </p><p>• Take ownership of every member interaction supporting first call resolution. </p><p>• Provide accurate, valid and complete information by using the correct procedures and available tools. </p><p>• Follow communication procedures, guidelines and policies. </p><p>• Handle member complaints, providing appropriate solutions. </p><p>• Adhere to established security procedures when verifying members prior to addressing their call. </p><p>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. </p><p>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. </p><p>• Provide detailed information to members on all Credit Union promotions and special account offerings.</p><p>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. </p><p>• Update member records with details of the call and the response. </p><p>• Meet specific, measurable service goals and handle multiple call queues. </p><p>• Adhere to and uphold all policies and procedures of the credit union. </p><p>• Correct errors on member’s accounts; calculate penalties and dividends, when required. </p><p>• Review account memos to ensure they are current and applicable.</p>
<p>We are seeking a Customer Service Representative for our location in XXXXX, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry. If you are looking to get your foot in the door with a great company this is the opportunity for you.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract position, you will play a vital role in delivering outstanding support to clients while contributing to the company’s growth and continuous improvement initiatives. This role requires a strong ability to manage customer interactions, maintain operational efficiency, and foster team collaboration.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.<br>• Actively contribute to driving sales growth through understanding customer needs and offering tailored solutions.<br>• Perform essential office functions, including maintaining records and managing databases, to support daily operations.<br>• Develop and implement plans that align with company policies and quality standards to improve service delivery.<br>• Monitor and enhance processes to drive continuous improvement and meet ISO quality requirements.<br>• Train new employees to ensure they are equipped with the necessary skills and knowledge to succeed in their roles.<br>• Analyze competitive landscapes to identify opportunities for growth and innovation.<br>• Collaborate with internal teams to uphold revenue accounting processes and maintain organizational compliance.<br>• Communicate effectively with customers and colleagues to build strong relationships and foster teamwork.<br>• Utilize interpersonal skills to create a positive and engaging environment for both clients and team members.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p><strong>Quality Engineer</strong> role with excellent growth potential</p><ul><li>Manage the quality management system, ensuring policy implementation and maintenance and reporting to plant leadership.</li><li>Lead corrective action processes to focus on significant improvement opportunities and ensure timeliness, implementation, and effectiveness.</li><li>Communicate with customers, leadership, sales, marketing, and customer services to resolve quality complaints and returned goods issues.</li><li><strong>Facilitate the development </strong>of procedures and instructions to meet <strong>ISO-9001</strong> standards and business objectives to improve products and processes standardization; minimize errors, delays, and costs; and prevent defects at all stages of the manufacturing process.</li><li>Create and maintain quality information systems and surveys to track and report key quality KPI's to support maintenance of ISO-9001 standards and business objectives. Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.</li><li>Review internal and external quality standards to ensure manufactured products meet and exceed company, ISO-9001, government, and customer expectations.</li><li><strong>Lead projects to improve and maintain the quality management system</strong>, driving quality standards for in-process and finished goods products and materials.</li><li>Maintain quality system documentation, notifying management and associates of issues and revisions affecting them and maintaining record-keeping compliance.</li><li>Provide training and guidance to associates at all levels.</li><li>Serve as ISO-9001 lead auditor, managing the internal quality audit function to balance compliance needs with value-added activities. Maintain audit records including schedules, checklists, reports, corrective action requests, and auditor qualifications.</li><li>Perform other duties as requested, directed, or assigned.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>The HR Manager is responsible for overseeing and executing all human resources functions within the manufacturing facility, including recruitment, employee relations, performance management, training, compliance, and benefits administration. This role plays a critical part in fostering a positive workplace culture, ensuring legal compliance, and supporting the company’s operational and strategic goals. The ideal candidate brings strong leadership, communication, and problem-solving skills, along with hands-on experience in an industrial or manufacturing setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the recruitment and onboarding process, including job postings, interviewing, hiring, and conducting orientation for new employees.</li><li>Oversee employee relations, resolve workplace issues, and provide guidance to supervisors and employees on HR policies and procedures.</li><li>Manage and maintain accurate personnel records in accordance with legal requirements and company policies.</li><li>Administer employee benefits programs and serve as the point of contact for benefits-related questions and open enrollment.</li><li>Develop, implement, and monitor HR policies, procedures, and programs to ensure compliance with federal, state, and local employment laws (e.g., FMLA, ADA, FLSA, OSHA).</li><li>Lead performance management processes, including performance reviews, disciplinary actions, and improvement plans.</li><li>Coordinate and oversee employee training and development initiatives, including compliance and safety training.</li><li>Track and report on key HR metrics (e.g., turnover, absenteeism, training compliance).</li><li>Manage offboarding processes, including exit interviews and final pay.</li><li>Partner with leadership to support employee engagement, retention strategies, and HR-driven events.</li><li>Maintain strict confidentiality of sensitive employee and business information.</li></ul><p><br></p>
