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7 results for Product Support Specialist in Austin, TX

Applications Developer
  • Austin, TX
  • onsite
  • Temporary
  • 47.00 - 56.00 USD / Hourly
  • <p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an<strong> Applications Developer/Software Engineer (contract).</strong> In this role, you will provide primary support as the subject matter expert for z/OS operating systems and system components; provide direct technical support as needed in the planning, implementation and testing of releases, upgrades, or changes to z/OS operating system, network, and component software. <strong>This role is mostly remote but based in Austin, Tx. You currently must live in Texas to be considered.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• provide end user support for assigned Independent Software Vendor (ISV) products such as BlueZone, primary administration and end user support for SCLM, and input and recommendations for hardware capacity planning.</p><p>• Provide primary administrative support for CICS® and IMS™.</p><p>• Diagnose platform, software and related product issues and follow up with root cause analysis.</p><p>• Analyze performance issues and provide input and recommendations for capacity planning.</p><p>• Provide input and recommendations for system-wide performance tuning to meet required levels of service and system parameters and system libraries management.</p><p>• Provide support for technical consultation and inquiries from the other IT technical teams.</p><p>• Provide support as technical lead on internal team projects or participate on project teams that impact the z/OS platform.</p><p>• Provide support for Integration-testing new products with existing applications and user procedures.</p><p>• Assist with maintaining and providing technical support for Mainframe Production Control and Support Jobs and monthly Mainframe Job Scheduler</p>
  • 2025-11-24T15:48:36Z
Desktop Support Analyst
  • San Antonio, TX
  • onsite
  • Contract / Temporary to Hire
  • 26.19 - 30.33 USD / Hourly
  • We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
  • 2025-11-17T17:49:25Z
Desktop Support Analyst
  • New Braunfels, TX
  • onsite
  • Temporary
  • 28.50 - 33.00 USD / Hourly
  • We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
  • 2025-11-10T18:28:44Z
Firmware Engineer
  • San Antonio, TX
  • onsite
  • Permanent
  • 80000.00 - 100000.00 USD / Yearly
  • Responsible for being the Technical Lead for new product development of mechanical and electro-mechanical products, which includes driving and supporting the team through our phase gate product development process.<br><br>Lead design analysis (FEA, CFD), design reviews, DFMEAs, PFMEAs, and DFM reviews.<br><br>Act as product expert, working closely with internal cross functional team (supply chain, manufacturing engineering, sales, and quality) to develop new and support existing products.<br><br>Interact externally with both customers and suppliers on technical topics.<br><br>Work closely with Program Manager to estimate product cost and development timeline.<br><br>Develop and write design validation test specifications, working closely with the test lab to make sure products are properly validated.<br><br>Mentor and train junior engineers and drafters to assist in developing a strong, consistent engineering organization. <br><br>Education & Experience<br><br>Minimum of five (5) years of relevant experience<br>Bachelor’s degree in Mechanical Engineering or related field<br>MS in Mechanical Engineering (preferred)<br>Requirements<br><br>Proficient in 3D mechanical design (SolidWorks preferred)<br>Proficient in one or more analysis tools (FEA, CFD, Tolerance stack)<br>Excellent oral and written communication skills<br>Attention to detail<br>Understand and apply GD& T standards<br>Ability to work in a fast-paced and challenging environment<br>Injection molding/die casting processes and design practices<br>Seal design<br>Knowledge of CSA Class1, Div 2 and UL (preferred)
  • 2025-11-10T22:18:43Z
Systems Administrator
  • Boerne, TX
  • onsite
  • Permanent
  • 65000.00 - 79000.00 USD / Yearly
  • We are looking for a highly skilled Systems Administrator to join our team in Boerne, Texas. This role requires a proactive individual with expertise in managing diverse operating systems, ensuring system security, and driving automation processes. The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and a commitment to maintaining robust and secure IT infrastructure.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of multiple operating systems, including Windows Server, Windows 10/11, Linux, macOS, and Chrome OS.<br>• Manage endpoint protection and deployment tools such as Microsoft Intune, Jamf Pro, and Active Directory.<br>• Ensure the security of IT systems by addressing vulnerabilities, performing malware remediation, and implementing hardening measures.<br>• Develop and maintain backup procedures to safeguard data and support disaster recovery plans.<br>• Configure and manage enterprise virtualization platforms, such as VMware vSphere.<br>• Collaborate with teams to provide advanced troubleshooting for network protocols and system issues.<br>• Automate processes and reporting using PowerShell and other scripting languages to enhance efficiency.<br>• Provide expert support for messaging services, including Microsoft 365, Exchange Online, and Google Admin Console.<br>• Monitor and maintain network-attached devices, ensuring optimal functionality.<br>• Deliver documentation, reporting, and technical training to support organizational goals.
  • 2025-12-04T22:48:35Z
Communications Specialist
  • Austin, TX
  • onsite
  • Temporary
  • 27.00 - 32.00 USD / Hourly
  • <p><strong>Robert Half</strong> is actively partnering with an Austin-based healthcare client to identify a <strong>Communications Specialist (contract-to-hire).</strong> The ideal candidate will create and manage internal communications to keep stakeholders informed about ongoing and upcoming IT initiatives, including digital transformation, EHR implementation, and AI tool integration. They will also support employee adoption and engagement, manage targeted contact lists, and use data to measure and optimize communication effectiveness. <strong>This position is onsite in Austin, TX three days per week. Portfolios and/or writing samples are required for consideration.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partners with stakeholders across the organization to develop internal communications plans </li><li>Manages content across various communication channels, ensuring timely, accurate, and relevant updates</li><li>Collaborates with Marketing to develop and design graphics</li><li>Oversees and updates editorial calendars</li><li>Coordinates logistics for strategic planning sessions, trainings, and workshops</li><li>Owns distribution lists and segmentation strategies for precise targeting</li><li>Tracks, analyzes, and reports on communications effectiveness using metrics and feedback tools to continuously improve performance</li></ul>
  • 2025-12-04T00:43:40Z
IT Technician
  • San Antonio, TX
  • onsite
  • Permanent
  • 65000.00 - 75000.00 USD / Yearly
  • We are looking for an experienced IT Technician to join our team in San Antonio, Texas. In this role, you will provide comprehensive desktop support and assist with hardware and software maintenance across various systems. You will collaborate with teams to ensure seamless operations while adhering to company policies and ensuring a secure IT environment.<br><br>Responsibilities:<br>• Resolve help desk tickets by troubleshooting computer and peripheral issues and providing necessary repairs or replacements.<br>• Travel to store locations or connect remotely to address technical concerns and provide timely support.<br>• Install, operate, and maintain IT equipment, ensuring optimal performance of desktops, laptops, tablets, and mobile devices.<br>• Deploy and configure new computer systems, install software, and facilitate handoffs to store teams.<br>• Perform regular testing of computer programs to identify security vulnerabilities and ensure maximum protection.<br>• Terminate, label, and pull Cat 6 Ethernet cables through designated areas, including drop ceilings and counters.<br>• Identify technology needs and propose recommendations to the Director of IT for enhancements.<br>• Enforce IT policies and procedures based on security guidelines and corporate standards.<br>• Manage department spending in alignment with budget strategies and seek purchasing discounts.<br>• Participate in an on-call rotation every third week, providing support as needed.
  • 2025-11-24T16:44:05Z