We are looking for an experienced IT Technician to join our team in San Antonio, Texas. In this role, you will provide comprehensive desktop support and assist with hardware and software maintenance across various systems. You will collaborate with teams to ensure seamless operations while adhering to company policies and ensuring a secure IT environment.<br><br>Responsibilities:<br>• Resolve help desk tickets by troubleshooting computer and peripheral issues and providing necessary repairs or replacements.<br>• Travel to store locations or connect remotely to address technical concerns and provide timely support.<br>• Install, operate, and maintain IT equipment, ensuring optimal performance of desktops, laptops, tablets, and mobile devices.<br>• Deploy and configure new computer systems, install software, and facilitate handoffs to store teams.<br>• Perform regular testing of computer programs to identify security vulnerabilities and ensure maximum protection.<br>• Terminate, label, and pull Cat 6 Ethernet cables through designated areas, including drop ceilings and counters.<br>• Identify technology needs and propose recommendations to the Director of IT for enhancements.<br>• Enforce IT policies and procedures based on security guidelines and corporate standards.<br>• Manage department spending in alignment with budget strategies and seek purchasing discounts.<br>• Participate in an on-call rotation every third week, providing support as needed.
We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. This role involves designing, implementing, and maintaining robust network solutions for diverse environments, including data centers, educational institutions, and enterprise settings. The ideal candidate will possess deep expertise in Cisco technologies, routing protocols, and network security, and will be committed to delivering high-quality technical solutions.<br><br>Responsibilities:<br>• Diagnose and resolve complex network issues to ensure optimal performance and reliability.<br>• Implement and manage Cisco routing, switching, wireless, and security hardware across various platforms.<br>• Design and maintain scalable network solutions for environments such as data centers, educational institutions, and enterprises.<br>• Configure and troubleshoot advanced IP routing protocols, including OSPF, EIGRP, and BGP.<br>• Deploy and manage firewall systems, including Cisco ASA and Firepower, ensuring robust network security.<br>• Utilize Cisco Meraki and other network management tools to monitor and enhance network operations.<br>• Apply Quality of Service (QoS) principles at Layer 2 and Layer 3 to optimize data traffic.<br>• Integrate advanced solutions such as Cisco ISE and Prime to enhance network functionality.<br>• Lead complex migration projects to transition legacy network systems to modern standards.<br>• Document technical processes and network configurations using precise tools such as Visio.
We are looking for a skilled Systems Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize on-premises and cloud systems while ensuring seamless functionality across all infrastructure components. You will also play a key role in maintaining security protocols, troubleshooting technical issues, and supporting IT initiatives to align with organizational goals.<br><br>Responsibilities:<br>• Manage and administer infrastructure systems, including physical and virtual machines, cloud environments, and associated architecture.<br>• Implement and oversee database systems, ensuring their security, integrity, and accessibility.<br>• Administer Office 365 applications such as Exchange Online, SharePoint, OneDrive, and Teams.<br>• Lead efforts to maintain system backups and disaster recovery protocols, ensuring compliance with organizational standards.<br>• Monitor and enhance system security, including managing Active Directory, Entra ID, and hybrid identity solutions.<br>• Design and implement security controls, including role-based access management, privileged access, and Microsoft Defender configurations.<br>• Collaborate with IT teams to complete systems-related projects and initiatives efficiently.<br>• Provide technical support to end users, resolving hardware, software, and cloud service issues.<br>• Guide and mentor less experienced IT staff, promoting a collaborative and knowledgeable environment.<br>• Manage IT hardware and software procurement and inventory to ensure operational needs are met.
We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Sr IT Communications Specialist (contract).</strong> This role is crucial in developing, managing, and delivering clear and engaging communication strategies that align with our organization's IT initiatives. The ideal candidate will bridge the gap between technical teams and stakeholders, ensuring complex IT concepts are translated into accessible and impactful messages. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead internal and external communication strategies for MTS/IT initiatives.</li><li>Develop and deliver clear messaging across newsletters, emails, intranet, and reports.</li><li>Manage and enhance intranet platforms, integrating new tools and features.</li><li>Create and maintain user-friendly content (FAQs, guides, release notes).</li><li>Oversee communication channels and ensure content quality and consistency.</li><li>Partner with stakeholders to align communication strategies with business needs.</li><li>Track engagement metrics and provide insights to improve communication effectiveness.</li><li>Support training and rollout communications for new technologies and system upgrades.</li><li>Draft timely and transparent communications during IT incidents or outages.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with a client to identify a <strong>Help Desk Tier I </strong>contractor. <strong>This role will report onsite in Austin, TX (78721) daily from 8 AM-5 PM. </strong>The ideal applicant will provide front-line IT support by responding to inbound calls, emails, and service desk tickets.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creating accounts, and configuring hardware.</li><li>Ensure all support calls, emails, and tickets are properly documented in the tracking system, escalating issues as appropriate.</li><li>Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items.</li></ul>
We are looking for an experienced Information Technology Administrator to join our team in Cibolo, Texas. In this role, you will oversee the management and optimization of IT systems, ensuring the infrastructure operates smoothly and securely. This position requires a proactive individual capable of addressing complex technical challenges while driving continuous improvement in system performance.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including servers, networks, and storage systems, to ensure optimal performance and security.<br>• Configure, monitor, and troubleshoot firewalls, VMware, and Veeam Backup solutions to protect and recover critical data.<br>• Administer Active Directory and Microsoft Windows Server environments, ensuring efficient user management and resource allocation.<br>• Support and maintain Citrix Technologies for seamless remote access and virtualization solutions.<br>• Conduct regular system updates, patch management, and performance monitoring to minimize downtime and vulnerabilities.<br>• Implement and manage Cisco networking solutions, including VLANs, WiFi controllers, and Fortinet firewalls.<br>• Collaborate with teams to identify IT requirements and translate them into effective technical solutions.<br>• Develop and enforce IT policies and procedures to maintain compliance and security standards.<br>• Provide technical support and training to users, troubleshooting hardware and software issues promptly.<br>• Evaluate emerging technologies to recommend upgrades or improvements that align with organizational goals.
We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
