We are looking for an experienced Systems Analyst to join our team in San Antonio, Texas. This role will focus on managing and enhancing marketing system activities, technical integrations, and vendor relationships within the payments and petroleum industry. The ideal candidate will possess strong analytical skills and technical expertise to ensure efficient operations and drive improvements across various systems.<br><br>Responsibilities:<br>• Serve as a subject matter expert for all marketing system activities related to payment and petroleum technology.<br>• Monitor industry advancements and provide recommendations to align systems with evolving standards.<br>• Collaborate with vendors, internal teams, and field operations to optimize technology operations.<br>• Manage technical integrations with card processors, loyalty partners, and network partners.<br>• Analyze vendor performance data to identify trends, improvement opportunities, and contribute to strategic analysis.<br>• Support the implementation of system migrations, software updates, and changes impacting site systems.<br>• Maintain and update technical specifications documents to ensure accurate configurations.<br>• Oversee bug tracking and resolution with third-party vendors, ensuring timely fixes and progress.<br>• Conduct user acceptance testing for software updates and work with vendors to address issues.<br>• Develop and review concepts and procedures for compliance, security, and training initiatives.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities<br>Create and document routine processes around data (mining, dictionary, etc.)<br>Completes the gathering and cleaning processes for data from various sources, ensuring data quality and integrity<br>Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions<br>Uses statistical methods and techniques to help identify patterns, trends, correclations and anomalies of bank data<br>Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams<br>Lead the strategic design and maintenance of intelligence systems, reporting platforms, and other enhancements required to gather and analyze bank and portfolio data<br>Collaborate with other data engineers and IT professionals to optimize data collection, storage, and retrieval processes<br>Helps identify KPIs and develops metrics to track and measure bank performance<br>Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel<br>Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel<br>Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel<br>Qualifications<br>QUALIFICATIONS<br><br>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<br><br>• Bachelor’s degree from an accredited college or university in computer science, statistics, or data management<br>• Minimum of 5 years of experience in an analytical role including querying relational databases and advanced reporting methodologies<br>• Able to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams<br>• Strong problem solving and ability to resolve complex issues with minimal direction<br>• Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations<br>• Proficiency with SQL, Python and visual reporting tools (such as MS Power BI or Tableau)<br>• Some Knowledge of financial institution regulations including Reg Z, Reg. B, Truth in Lending, FCRA, FACTA and MLA<br>• Excellent verbal and written communication skills; able to express ideas concisely and logically<br>• Ability to meet deadlines, work in a fast-paced environment, and perform a variety of tasks with numerous interruptions<br>• Advanced knowledge of Microsoft Office Suite<br>• Ability to sit in front of a computer screen for long periods of time, which may cause visual strain<br>• Bilingual in English and Spanish is desired
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.<br><br>Responsibilities:<br>• Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.<br>• Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.<br>• Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.<br>• Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.<br>• Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.<br>• Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.<br>• Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.<br>• Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.<br>• Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
We are looking for an experienced Sr. HR Analyst to join our team in San Antonio, Texas. In this Contract-to-Permanent position, you will play a pivotal role in partnering with institutional leaders to align human resources strategies with organizational goals. This is an excellent opportunity for an HR expert who thrives in a dynamic environment and is passionate about improving workforce performance and organizational effectiveness.<br><br>Responsibilities:<br>• Collaborate with institutional leaders to develop HR strategies that align with organizational objectives and long-term goals.<br>• Provide expert guidance on workforce planning, talent acquisition, retention, and succession planning to address current and future needs.<br>• Manage complex employee relations matters, including performance issues, workplace investigations, and disciplinary actions, ensuring compliance with relevant laws and policies.<br>• Lead organizational development initiatives such as change management, leadership coaching, and team dynamics to strengthen institutional effectiveness.<br>• Partner with department managers to identify and implement training programs that enhance leadership capabilities and employee skillsets.<br>• Utilize HR analytics to uncover trends and support evidence-based decisions in areas like diversity hiring, employee engagement, and turnover rates.<br>• Design and execute strategies to promote diversity, equity, and inclusion, fostering a culture of belonging within the organization.<br>• Ensure compliance with federal, state, and local regulations, collaborating with the Office of Compliance on adherence to laws such as Title IX.<br>• Contribute to the development and implementation of HR systems, policies, and programs tailored to the unique needs of higher education institutions.
<p><br></p><p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an applications Architect<strong> (contract).</strong> In this role, we are seeking an experienced ArcGIS Geospatial Architect and Development Lead to drive data analytics projects involving Medicaid and CHIP clients and provider data. This role will architect and oversee the development, integration, and governance of enterprise GIS solutions, ensuring alignment with organizational strategies, data policies, and public health objectives. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design, implementation, and governance of ArcGIS-based geospatial solutions for mapping healthcare clients and provider locations, ensuring data quality, security, and compliance with state and federal policies and procedures.</li><li>Develop and maintain geospatial data architectures, workflows, and metadata standards to support enterprise mapping and analytics needs.</li><li>Coordinate and collaborate with internal teams, external partners, and stakeholders to gather requirements, define governance frameworks, and ensure effective data sharing and integration.</li><li>Oversee the creation and management of GIS datasets, including demographic, socioeconomic, health, and program data, ensuring accuracy and completeness.</li><li>Mentor and guide GIS analysts and developers, providing best practices for spatial analysis, web mapping, and data visualization using ArcGIS tools.</li><li>As the single point of contact for the IT organization, collaborate and coordinate with GIS data analysts and data scientists to:</li><li>Establish and enforce geospatial data management policies, documentation standards, and quality assurance processes.</li><li>Conduct Advise and oversee advanced spatial analyses to inform public health initiatives and track compliance to contract requirements.</li><li>Prepare and present technical reports, dashboards, and interactive web maps for executive leadership and external stakeholders.</li></ul>
<p><br></p><p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a Sr. Business Intelligence Developer<strong> (contract).</strong> In this role you will be responsible for developing enterprise-grade analytics solutions, mentoring junior team members, and partnering closely with business stakeholders to deliver strategic reporting aligned with corporate goals. You will drive the modernization of BI practices, influence data architecture decisions, and be a key contributor in advancing the company’s analytical maturity toward predictive and prescriptive analytics. <strong>This role is on-site in Austin, Tx. You must currently live in Texas.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and implementation of scalable, maintainable BI solutions using modern tools such as Tableau, Power BI, and Looker to enable data-driven decision-making across the enterprise. </li><li>Partner with data engineering and governance teams to ensure high data quality, security, and stewardship standards are embedded into all reporting solutions. </li><li>Serve as a strategic analytics partner to business leaders across departments, translating complex business needs into effective metrics, KPIs, and actionable dashboards. </li><li>Mentor entry-level BI developers, conduct code reviews, and promote best practices in dashboard design, performance optimization, and data storytelling. </li><li>Apply advanced analytical logic, including window functions, LOD expressions, dynamic date aggregations, and time-series analysis to meet business reporting requirements. </li><li>Architect and optimize certified datasets and semantic layers to promote consistent self-service analytics across teams. </li><li>Contribute to strategic tool evaluations and drive the adoption of embedded analytics, AI-assisted insights, and natural language querying capabilities. </li><li>Champion data literacy initiatives and support the business's self-sufficiency with data tools and insights. </li><li>Participate actively in the full development lifecycle of BI products, including requirements gathering, design, development, testing, deployment, and documentation. </li><li>Lead or contribute to establishing BI standards and governance processes across the analytics stack. </li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team in San Antonio, Texas. In this role, you will lead the design, management, and optimization of complex IT systems across cloud, virtualized, and physical environments. Your expertise will be essential in delivering reliable infrastructure solutions and ensuring high-quality service for our clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve advanced technical issues across on-premises, managed cloud, and colocation environments.<br>• Implement and maintain critical infrastructure, including virtualization platforms like VMware and Hyper-V, networking configurations, and storage area networks.<br>• Manage cloud environments, particularly Microsoft Azure and Microsoft 365, including migrations, security measures, and performance optimization.<br>• Oversee client hardware in colocation facilities, ensuring compliance with rack, cable, power, cooling, and security standards.<br>• Lead technical projects such as system upgrades, migrations, and solution deployments, collaborating with clients and internal teams.<br>• Ensure systems meet security and compliance standards by implementing firewalls, VPNs, and multi-factor authentication protocols.<br>• Develop and execute automation strategies using scripting languages like PowerShell to enhance system efficiency.<br>• Provide mentorship to less experienced team members and create detailed technical documentation, including SOPs and network diagrams.<br>• Communicate effectively with clients, presenting technical solutions and offering strategic advice to improve IT infrastructure.
We are looking for an experienced IT Project Manager to lead and coordinate complex projects within a dynamic team environment. Based in San Antonio, Texas, this role requires a proactive individual with the ability to manage diverse teams and ensure projects are delivered on time and within scope. The ideal candidate will bring expertise in IT project management, vendor coordination, and familiarity with Agile methodologies.<br><br>Responsibilities:<br>• Oversee the planning, execution, and delivery of IT projects, ensuring alignment with organizational goals.<br>• Coordinate cross-functional teams and manage project resources effectively, especially in situations where team members do not report directly.<br>• Implement Agile Scrum methodologies to enhance project efficiency and adaptability.<br>• Monitor project progress using tools like Atlassian Jira and ensure timely reporting to stakeholders.<br>• Manage vendor relationships to ensure smooth integration and execution of project deliverables.<br>• Lead infrastructure initiatives, including IT security enhancements and system upgrades.<br>• Identify risks and develop mitigation strategies to ensure project success.<br>• Facilitate communication among stakeholders to ensure clarity and alignment throughout the project lifecycle.<br>• Ensure compliance with industry standards and organizational policies during project execution.
