We are looking for a detail-oriented Desktop Support Analyst to join our team in New Braunfels, Texas. This role requires a proactive individual who can provide technical expertise and ensure the seamless operation of desktop systems and applications. The ideal candidate will thrive in a dynamic environment, collaborating with stakeholders to deliver efficient solutions and support end-user needs.<br><br>Responsibilities:<br>• Coordinate with analysts, designers, and system owners to test and implement new software programs and applications.<br>• Deploy pre-packaged software using automated deployment tools to streamline processes.<br>• Conduct thorough testing to ensure systems meet business requirements, resolve issues, and fulfill end-user expectations.<br>• Research emerging technologies, products, and protocols to enhance service desk operations and procurement efforts.<br>• Diagnose and resolve technical issues for end-users through onsite analysis or remote support, implementing corrective measures as needed.<br>• Develop and maintain training materials, user guides, and knowledge base documentation to support technician and end-user needs.<br>• Escalate unresolved incidents to appropriate technicians or vendors, ensuring accurate documentation is provided.<br>• Administer product and service contracts, including procurement, development, and service control processes.<br>• Maintain inventory records for equipment, tracking repairs and warranty services for hardware components.<br>• Manage equipment sent to repair depots and ensure proper handling of warranty or service contract items.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this long-term contract role, you will provide advanced technical support, troubleshoot system issues, and ensure the seamless operation of end-user devices and applications. This role is ideal for a proactive individual with strong problem-solving skills and a commitment to delivering excellent user support.<br><br>Responsibilities:<br>• Diagnose and resolve Tier II hardware, software, and networking issues to maintain system reliability.<br>• Provide advanced support for escalated technical challenges from Tier I technicians.<br>• Install, configure, and troubleshoot user systems, including PCs, laptops, and multifunction printers.<br>• Address malware, spyware, and virus issues by remediating affected systems.<br>• Troubleshoot basic network connectivity problems to ensure uninterrupted access.<br>• Assist with user onboarding and offboarding, including hardware setup and equipment returns.<br>• Collaborate with external vendors and consultants to resolve complex IT issues.<br>• Conduct user training on best practices for technology usage and cybersecurity protocols.<br>• Travel to remote locations to deliver on-site support as needed.<br>• Participate in on-call rotations to address critical issues or meet project deadlines.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Sr Marketing Technology Analyst (contract).</strong> In this role, you will design and deploy marketing technology resources to optimize automated marketing campaigns, material distribution, agency/vendor management, platform use, and tracking, reporting and analytic. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Use expertise in marketing technology software and platforms to improve the user experience, reporting and distribution.</li><li>Serve as a senior liaison across business groups to create documentation for business and system requirements.</li><li>Conduct business process analysis and needs assessment to align Marketing solutions with business initiatives</li><li>Work on project teams to develop or modify complex processes and/or systems.</li><li>Gather feedback from stakeholders and provide discussion forums to improve the user experience.</li><li>Identify trends/issues and performance gaps.</li><li>Maintain thorough knowledge of platforms, tools and processes.</li></ul><p><br></p>
We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.<br>• Configure and set up laptops and other devices for clinics and staff members.<br>• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.<br>• Manage help desk tickets efficiently, maintaining timely communication and resolution.<br>• Support cloud-based and web applications, ensuring reliable access and functionality.<br>• Assist with clinic setups, including hardware installation and occasional server-related tasks.<br>• Handle the procurement, maintenance, and support of office systems and tools.<br>• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.<br>• Collaborate with team members to address urgent needs in a fast-paced environment.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Security Analyst</strong> <strong>(contract).</strong> In this role, you will serve as the key technical resource for multiple security technologies, including Firewalls, VPN, endpoint security, and MS365 security. The analyst partners with technology and business teams to identify risks, implement security best practices, and support compliance with regulatory standards. <strong>This role is onsite in Austin, TX daily. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Identify, prioritize, and work with owners to eliminate vulnerabilities across the organization.</li><li>Advise on and test controls required by current threat environment.</li><li>Perform proactive hunting for threats that may have escaped alerting systems.</li><li>Supporting SOC teams in enhancing detection capabilities for Corporate Security tools.</li><li>Prepare detailed security review reports and remediation guidance. </li><li>Assist in preparing and maintaining security documentation, such as policies, procedures, and compliance evidence.</li></ul><p><br></p>
We are looking for a skilled Systems Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize on-premises and cloud systems while ensuring seamless functionality across all infrastructure components. You will also play a key role in maintaining security protocols, troubleshooting technical issues, and supporting IT initiatives to align with organizational goals.<br><br>Responsibilities:<br>• Manage and administer infrastructure systems, including physical and virtual machines, cloud environments, and associated architecture.<br>• Implement and oversee database systems, ensuring their security, integrity, and accessibility.<br>• Administer Office 365 applications such as Exchange Online, SharePoint, OneDrive, and Teams.<br>• Lead efforts to maintain system backups and disaster recovery protocols, ensuring compliance with organizational standards.<br>• Monitor and enhance system security, including managing Active Directory, Entra ID, and hybrid identity solutions.<br>• Design and implement security controls, including role-based access management, privileged access, and Microsoft Defender configurations.<br>• Collaborate with IT teams to complete systems-related projects and initiatives efficiently.<br>• Provide technical support to end users, resolving hardware, software, and cloud service issues.<br>• Guide and mentor less experienced IT staff, promoting a collaborative and knowledgeable environment.<br>• Manage IT hardware and software procurement and inventory to ensure operational needs are met.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based eCommerce client to identify a <strong>Project Manager (contract).</strong> This individual will play a critical role in driving cross-functional initiatives, translating business needs into actionable plans, and engaging with stakeholders across all levels of the organization. Ideally the Project Manager will be available for onsite meetings, in Austin, on a bi-weekly or monthly cadence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the development of vendor RFPs and coordinate vendor/stakeholder meetings and product demos</li><li>Partner with cross-functional leadership to select a vendor based on budget, services provided, and customer experience OKRs</li><li>Develop and own the project roadmap</li><li>Define clear and actionable project milestones and KPIs</li><li>Support the development of project budgets</li><li>Manage the allocation of personnel and other resources required to complete the project on time and within budget</li><li>Develop and manage product backlogs, prioritize initiatives, and monitor progress to completion</li><li>Track project deliverables, document project evolution, and provide frequent status reports</li><li>Proactively identify and address challenges with minimal oversight, applying critical thinking and strategic foresight</li><li>Partner with organizational change management to communicate project details across the organization</li></ul>
