Add your latest resume to match with open positions.
1 result for End User Support I in Austin, TX
- Austin, TX
- onsite
- Temporary
- 48 - 53 USD / Hourly
- <p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify IT Support Desk Manager<strong>.</strong> In this role, you will leads day‑to‑day IT support operations, ensuring a reliable and high‑quality technology experience for employees. This role oversees the Service Desk, Desktop Support, and Asset Management functions, driving consistent service delivery and operational performance.</p><p>The manager handles escalations, coordinates major incidents, and ensures timely resolution of critical issues. They also advance IT service modernization through cloud platforms, AI, and automation, using SLA, uptime, and customer satisfaction metrics to continuously improve and proactively enhance the employee technology experience. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Direct and coordinate end‑user IT support operations spanning Service Desk, desktop services, and workplace/AV technologies.</li><li>Serve as the liaison between IT support teams and the business, owning escalation management, stakeholder communication, and overall user experience outcomes.</li><li>Manage high‑impact incidents end‑to‑end, ensuring rapid response, clear communication, root cause analysis, and long‑term remediation.</li><li>Establish and enforce service management practices that support consistent performance against availability, response time, and quality targets.</li><li>Oversee the full lifecycle of IT assets, including inventory accuracy, procurement alignment, usage optimization, and cost controls.</li><li>Create and deliver IT communications, enablement materials, and training initiatives that promote self‑service and reduce support dependency.</li><li>Analyze service data and trends to provide actionable insights on performance, risks, and improvement opportunities to leadership.</li><li>Advance modern support capabilities through automation, AI‑enabled tools, and self‑service platforms to increase efficiency and scalability.</li><li>Partner with infrastructure and cloud teams to enhance operational support within AWS‑based environments.</li><li>Ensure reliability and usability of conference room and collaboration technologies, maintaining high availability and employee satisfaction.</li><li>Foster a service‑oriented culture centered on accountability, continuous improvement, and empathetic customer engagement.</li></ul>
- 2026-03-16T00:00:00Z