We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
<p><b>Desktop Support Analyst</b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.</li><li>Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.</li><li>Perform on-site updates, Configuration changes, or Software installations.</li><li>Provide on-site technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li></ul>
<p><strong>Desktop Support Technician</strong></p><p>Austin, TX | On-site | Contract-to-Hire</p><p><br></p><p>We are partnering with an Austin-based client to hire a detail-oriented, customer-focused Desktop Support Technician to provide fast, accurate support to internal users. In this role, you'll assist customers via phone and chat, troubleshoot technical issues across devices and systems, and ensure each interaction reflects a strong commitment to service excellence. If you enjoy problem‑solving, communicating clearly, and taking ownership through resolution, this is a great opportunity.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via chat and phone</li><li>Create, update, and maintain accurate support tickets with detailed notes</li><li>Troubleshoot issues related to tablet operating systems, firmware, Bluetooth/peripheral devices, and network connectivity</li><li>Resolve login and MFA-related challenges</li><li>Utilize remote support tools to diagnose and resolve tablet issues</li><li>Use internal knowledgebase articles to provide quick, reliable solutions</li><li>Apply effective triage skills and route cases appropriately</li><li>Identify recurring issues and report trends to leadership</li></ul>
<p>We are partnering up with a client in Austin looking for a skilled Help Desk Tier II/Desktop Support Analyst. In this contract role, you will be responsible for providing technical assistance and resolving issues related to desktop systems, software, and applications. This position requires troubleshooting abilities and a customer-focused approach to ensure end-user satisfaction. This position is onsite Monday-Friday, 8am-5pm, for 6-8 weeks.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support for technical issues related to desktop systems, software, and applications.</p><p>• Manage Active Directory accounts, including user creation, modification, and access permissions.</p><p>• Troubleshoot and resolve hardware and software problems across Microsoft Windows environments.</p><p>• Respond to service desk tickets promptly, ensuring accurate documentation of solutions and updates.</p><p>• Assist users with basic troubleshooting for network connectivity, printers, and other peripherals.</p><p>• Perform system updates and maintenance to ensure optimal performance.</p><p>• Collaborate with team members to address complex technical challenges.</p><p>• Educate and guide users on best practices for utilizing system tools and applications.</p><p>• Maintain detailed records of technical issues and resolutions for future reference.</p><p>• Ensure compliance with company policies and security protocols during support activities.</p>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a ServiceNow Support Analyst<strong> (contract).</strong> In this role, help maintain and optimize client ServiceNow environments. This role focuses on day‑to‑day platform support, troubleshooting, user administration, and ensuring customers get the most value out of their post‑implementation ServiceNow setup. <strong>This role is in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Customer Support & Platform Operations</strong></p><ul><li>Serve as the primary point of contact for newly onboarded ServiceNow clients and guide them through their transition after deployment.</li><li>Handle Tier 1–2 incidents, requests, and general inquiries related to ServiceNow functionality.</li><li>Investigate and troubleshoot platform issues, coordinating with internal technical teams as needed and maintaining consistent communication with customers.</li><li>Provide best practice recommendations and ongoing guidance to ensure clients fully leverage the functionality delivered during implementation</li></ul><p><strong>Administration & Maintenance</strong></p><ul><li>Perform routine administrative tasks, including user provisioning, access and role management, and general configuration updates.</li><li>Monitor overall platform performance, identify system errors, and escalate more complex issues when required.</li><li>Support platform upgrades, regression testing, and configuration changes.</li></ul><p><strong>Documentation & Process Improvement</strong></p><ul><li>Maintain clear documentation of support cases, recurring issues, resolutions, and enhancement opportunities.</li><li>Develop and contribute to knowledge articles, troubleshooting guides, and internal support playbooks.</li><li>Identify areas for process improvement, recommending changes to enhance efficiency and customer experience.</li></ul><p><strong>Collaboration</strong></p><ul><li>Partner with internal support, delivery, and sales teams to ensure seamless communication and client satisfaction.</li><li>Participate in team discussions and contribute to continuous improvement efforts across the support organization.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Cloud Architect (contract).</strong> In this role, serve as the link between functional teams and technical stakeholders. In this role, you’ll help translate business needs into actionable technical requirements, keep work items organized within Jira, and support Agile team operations to enable the timely delivery of system improvements and enhancements. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Agile Support & Team Coordination</strong></p><ul><li>Lead or support recurring Agile ceremonies such as standups, sprint planning, and retrospectives.</li><li>Help manage day‑to‑day workflow, track team capacity, and highlight risks or blockers to ensure objectives stay on track.</li><li>Provide clear, consistent updates on sprint health and task progress for broader team visibility.</li></ul><p><strong>Requirements Analysis & Documentation</strong></p><ul><li>Partner with stakeholders to capture and clarify business requirements before development begins.</li><li>Draft functional and technical documentation, ensuring alignment between business expectations and the final solution.</li><li>Collaborate with engineers to verify that requirements are well understood and accurately translated into deliverables.</li></ul><p><strong>Jira Management & Backlog Refinement</strong></p><ul><li>Create detailed User Stories, Tasks, and Acceptance Criteria that reflect the intended functionality.</li><li>Keep the backlog organized and up‑to‑date by grooming tickets, coordinating estimates, and preparing items for future sprints.</li><li>Monitor ticket progression through stages, ensuring accurate status updates and visibility into team workload.</li></ul><p><strong>Cross‑Team Partnership</strong></p><ul><li>Coordinate work that spans multiple teams, including security, infrastructure, and business units.</li><li>Communicate changes in scope, risk, or timing to project leadership and impacted stakeholders.</li><li>Ensure dependencies between teams are clearly understood and managed.</li></ul><p><strong>Risk & Issue Management</strong></p><ul><li>Identify potential delays, resource constraints, or external vendor obstacles.</li><li>Help implement mitigation strategies and escalate issues when necessary.</li><li>Contribute to maintaining smooth project delivery by proactively removing friction points.</li></ul><p><br></p>
<p>We are seeking a highly skilled and detail‑oriented Survey CAD Technician to support our residential, commercial, civil, and energy-sector surveying projects. The ideal candidate brings strong technical expertise, exceptional organization, and the ability to collaborate in a fast‑paced, high‑performing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare property plats, including easement, boundary, Land Title, ALTA, and subdivision surveys.</li><li>Collaborate with project managers to complete assigned tasks within established deadlines.</li><li>Support project management efforts across residential, civil, commercial, and energy industry projects through a variety of tasks.</li><li>Manage project intake, including documentation and coordination of survey requests.</li><li>Prepare base drawing (DWG) files and project records for field and office workflows.</li><li>Assist with field scheduling, ensuring accurate communication and coordination.</li><li>Perform field data drafting, ensuring precision and adherence to project standards.</li><li>Prepare and/or review legal descriptions and exhibits for multiple survey types.</li><li>Conduct QA/QC reviews on a wide range of survey deliverables to ensure accuracy and completeness.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a detail-oriented Reporting Analyst to join our team in Austin, Texas. In this role, you will be responsible for managing investor reporting processes, conducting in-depth financial analyses, and maintaining compliance standards for external documentation. This position offers an opportunity to collaborate with multiple departments and contribute to high-quality deliverables in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and review data for investor presentations, website updates, and property tour books in collaboration with cross-functional teams.<br>• Coordinate with various departments to ensure timely completion and delivery of investor information requests.<br>• Conduct comprehensive financial and real estate analyses on asset and fund-level performance using proprietary technologies.<br>• Ensure all externally distributed materials comply with regulatory standards by working closely with the Chief Compliance Officer.<br>• Generate customized reports based on management requests to support organizational needs.
Key Responsibilities:<br><br>· Design, develop, and maintain scalable backend systems to support data warehousing and data lake initiatives.<br><br>· Build and optimize ETL/ELT processes to extract, transform, and load data from various sources into centralized data repositories.<br><br>· Develop and implement integration solutions for seamless data exchange between systems, applications, and platforms.<br><br>· Collaborate with data architects, analysts, and other stakeholders to define and implement data models, schemas, and storage solutions.<br><br>· Ensure data quality, consistency, and security by implementing best practices and monitoring frameworks.<br><br>· Monitor and troubleshoot data pipelines and systems to ensure high availability and performance.<br><br>· Stay up-to-date with emerging technologies and trends in data engineering and integration to recommend improvements and innovations.<br><br>· Document technical designs, processes, and standards for the team and stakeholders.<br><br><br><br>Qualifications:<br><br>· Bachelor’s degree in Computer Science, Engineering, or a related field; equivalent experience considered.<br><br>· Proven experience as a Data Engineer with 5 or more years of experience; or in a similar backend development role.<br><br>· Strong proficiency in programming languages such as Python, Java, or Scala.<br><br>· Hands-on experience with ETL/ELT tools and frameworks (e.g., Apache Airflow, Talend, Informatica, etc.).<br><br>· Extensive knowledge of relational and non-relational databases (e.g., SQL, NoSQL, PostgreSQL, MongoDB).<br><br>· Expertise in building and managing enterprise data warehouses (e.g., Snowflake, Amazon Redshift, Google BigQuery) and data lakes (e.g., AWS S3, Azure Data Lake).<br><br>· Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their data services.<br><br>· Experience with API integrations and data exchange protocols (e.g., REST, SOAP, JSON, XML).<br><br>· Solid understanding of data governance, security, and compliance standards.<br><br>· Strong analytical and problem-solving skills with attention to detail.<br><br>· Excellent communication and collaboration abilities.<br><br><br><br>Preferred Qualifications:<br><br>· Certifications in cloud platforms (AWS Certified Data Analytics, Azure Data Engineer, etc.)<br><br>· Experience with big data technologies (e.g., Apache Hadoop, Spark, Kafka).<br><br>· Knowledge of data visualization tools (e.g., Tableau, Power BI) for supporting downstream analytics.<br><br>· Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, Jenkins).
We are looking for an experienced IT Director to lead and oversee technology operations and strategy in San Marcos, Texas. This role emphasizes leadership in IT and OT systems, with a focus on manufacturing environments and industrial cybersecurity. The ideal candidate will combine technical expertise with strategic vision to drive innovation and operational excellence.<br><br>Responsibilities:<br>• Develop and implement IT strategies that align with organizational goals and manufacturing operations.<br>• Oversee the integration and management of SAP S/4HANA systems and shop-floor technologies.<br>• Lead efforts in IT/OT cybersecurity, ensuring compliance with industry standards and frameworks.<br>• Design and scale IT and OT architecture to support operational efficiency and innovation.<br>• Manage IT infrastructure, helpdesk, cloud environments, and vendor relationships.<br>• Collaborate with cross-functional teams to support data analytics and informed decision-making.<br>• Build and lead a high-performing technical team, ensuring effective collaboration with external vendors.<br>• Drive project and change management initiatives to improve processes and systems.<br>• Ensure robust risk management and compliance practices across IT and OT systems.<br>• Engage frequently on-site with shop floor teams to address operational technology needs.
We are looking for an experienced IT Manager to oversee and enhance our organization's technology operations in San Antonio, Texas. This role requires a strategic leader with a strong technical foundation and expertise in networking, virtualization, backup solutions, and enterprise platforms such as JD Edwards. The successful candidate will drive innovation, ensure system reliability, and provide leadership to the IT team.<br><br>Responsibilities:<br>• Manage and maintain the organization's IT systems to ensure optimal performance, security, and reliability.<br>• Oversee Cisco networking infrastructure, including configuration and maintenance of routers, switches, firewalls, and VPNs.<br>• Administer enterprise resource planning systems such as JD Edwards, collaborating with stakeholders to streamline processes.<br>• Implement and manage VMware virtualization environments to support scalability and operational efficiency.<br>• Develop and execute backup strategies using Veeam to safeguard organizational data and ensure disaster recovery readiness.<br>• Lead vendor selection and negotiation processes to obtain quality services while optimizing costs.<br>• Establish and enforce IT policies, procedures, and best practices that align with business objectives.<br>• Manage IT budgets, resources, and project timelines to ensure successful delivery of initiatives.<br>• Provide technical leadership and mentorship to the IT team, encouraging continuous growth and improvement.<br>• Ensure compliance with relevant regulatory standards and industry best practices.
