We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.<br><br>Responsibilities:<br>• Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.<br>• Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.<br>• Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.<br>• Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.<br>• Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.<br>• Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.<br>• Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.<br>• Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.<br>• Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities<br>Create and document routine processes around data (mining, dictionary, etc.)<br>Completes the gathering and cleaning processes for data from various sources, ensuring data quality and integrity<br>Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions<br>Uses statistical methods and techniques to help identify patterns, trends, correclations and anomalies of bank data<br>Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams<br>Lead the strategic design and maintenance of intelligence systems, reporting platforms, and other enhancements required to gather and analyze bank and portfolio data<br>Collaborate with other data engineers and IT professionals to optimize data collection, storage, and retrieval processes<br>Helps identify KPIs and develops metrics to track and measure bank performance<br>Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel<br>Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel<br>Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel<br>Qualifications<br>QUALIFICATIONS<br><br>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<br><br>• Bachelor’s degree from an accredited college or university in computer science, statistics, or data management<br>• Minimum of 5 years of experience in an analytical role including querying relational databases and advanced reporting methodologies<br>• Able to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams<br>• Strong problem solving and ability to resolve complex issues with minimal direction<br>• Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations<br>• Proficiency with SQL, Python and visual reporting tools (such as MS Power BI or Tableau)<br>• Some Knowledge of financial institution regulations including Reg Z, Reg. B, Truth in Lending, FCRA, FACTA and MLA<br>• Excellent verbal and written communication skills; able to express ideas concisely and logically<br>• Ability to meet deadlines, work in a fast-paced environment, and perform a variety of tasks with numerous interruptions<br>• Advanced knowledge of Microsoft Office Suite<br>• Ability to sit in front of a computer screen for long periods of time, which may cause visual strain<br>• Bilingual in English and Spanish is desired
We are looking for an experienced Systems Analyst to join our team in San Antonio, Texas. This role will focus on managing and enhancing marketing system activities, technical integrations, and vendor relationships within the payments and petroleum industry. The ideal candidate will possess strong analytical skills and technical expertise to ensure efficient operations and drive improvements across various systems.<br><br>Responsibilities:<br>• Serve as a subject matter expert for all marketing system activities related to payment and petroleum technology.<br>• Monitor industry advancements and provide recommendations to align systems with evolving standards.<br>• Collaborate with vendors, internal teams, and field operations to optimize technology operations.<br>• Manage technical integrations with card processors, loyalty partners, and network partners.<br>• Analyze vendor performance data to identify trends, improvement opportunities, and contribute to strategic analysis.<br>• Support the implementation of system migrations, software updates, and changes impacting site systems.<br>• Maintain and update technical specifications documents to ensure accurate configurations.<br>• Oversee bug tracking and resolution with third-party vendors, ensuring timely fixes and progress.<br>• Conduct user acceptance testing for software updates and work with vendors to address issues.<br>• Develop and review concepts and procedures for compliance, security, and training initiatives.
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
