We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will be responsible for diagnosing and resolving hardware and software issues while maintaining compliance with company policies and standards.<br><br>Responsibilities:<br>• Respond promptly to support requests through various channels, including calls, tickets, and walk-ups, ensuring timely resolutions.<br>• Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.<br>• Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.<br>• Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.<br>• Monitor device performance, applying updates, patches, and optimizations to enhance functionality.<br>• Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.<br>• Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.<br>• Support IT projects, upgrades, and migrations by working collaboratively with cross-functional teams.<br>• Track IT inventory, manage asset lifecycles, and oversee the procurement of hardware and software.<br>• Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
Develop efficient, user-friendly reports and dashboards using Power BI Desktop and Power BI Service<br>Translate complex data into clear, actionable insights for non-technical stakeholders<br>Perform testing, validation and troubleshooting of datasets and reports to ensure accuracy and reliability<br>Mentor junior analysts by guiding on best practices and technical skills<br>Contribute to the development of data strategy, including tooling, architecture and process improvements<br>Train and support business users on the effective use of BI tools and reports<br>Leverage both on-premises and cloud-based data sources to drive data-informed decision-making<br>Collaborate with stakeholders to gather requirements and understand evolving business needs<br>Support additional data analysis tasks as assigned to meet organizational goals <br><br><br><br>Experience/Skills You’ll Need<br><br>Bachelor’s degree in a quantitative field or other relevant degree with a minimum of 5 years of progressively responsible experience in a similar role<br>Hands-on experience with BI tools including Power BI, Microsoft Fabric, Tableau, Excel, or similar platforms<br>Communicate insights effectively and recommend data-driven solutions to stakeholders<br>Advanced problem-solving and critical thinking skills; able to perform accurately and efficiently under pressure<br>Self-motivated and collaborative, capable of working independently with minimal supervision<br>Proven ability to manage multiple projects and deadlines; strong leadership and organizational skills<br>Proficient in writing SQL queries for databases such as MS SQL Server, Oracle and Firebird<br>Experience with statistical programming and analysis using R or Python<br>Experience identifying business problems and translating them into data analysis objectives<br><br><br><br>Preferred Experience/Skills<br><br>Proficiency in Microsoft Fabric, Power BI Desktop and service, M Language, DAX, and Power Query <br>Microsoft certifications such as Power BI Data Analyst Associate and/or Fabric Analytics Engineer<br>Strong understanding of ETL processes, data modeling and data cleansing techniques<br>Skilled in developing and maintaining standard and custom business reports for various stakeholders<br>Manage reusable templates, models and assets to streamline reporting and analysis
Minimum Requirements<br><br>Bachelor’s degree from an accredited college or university.<br>Two (2) years of experience focused on systems analysis, database management, application development, and operating systems.<br>Must have a satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the candidate.<br>Preferred Qualifications<br><br>Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical discipline.<br>Experience with Skyward Qmlativ.<br>Two (2) years’ experience with Texas school district Student Information Systems (TSDS).<br>Knowledge, Skills, and Abilities<br><br>Strong analytical and problem-solving skills in systems analysis and design.<br>Demonstrates a commitment to quality service, professionalism, and diplomacy when working with all levels of personnel.<br>Proven ability in project management, staff development, organization, and strategic planning.<br>Skilled in defining, communicating, and validating business and technical requirements.<br>Performs effectively under pressure, managing multiple priorities with accuracy and timeliness.<br>Exceptional written, verbal, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.<br>Proficient in creating and modifying SQL and PowerShell scripts, and experienced in administering Microsoft Servers, SQL Server databases, and identity management systems.<br>Essential Functions/Key Responsibilities<br><br><br>System Administration & Support:<br><br>Administers and supports district information systems and applications, including the Skyward Qmlativ Student Information System and Skyward Business Information System.<br>Develops, maintains, and enhances integrations between the district’s student, HR, and business information systems to ensure seamless data exchange and accuracy.<br>Troubleshoots and resolves operational issues, identifying root causes and implementing effective, long-term solutions.<br>Prepares and maintains detailed documentation of system configurations, program development, and procedural guidelines to promote consistent and efficient system use.<br>Data Management & Analysis:<br><br>Gathers and analyzes user requirements to design and implement effective, functional system solutions.<br>Applies advanced analytical skills to develop end-user tools and processes that enhance operational efficiency.<br>Maintains a high level of accuracy and attention to detail by identifying, troubleshooting, and resolving data integrity issues within databases.<br>Utilizes expertise in relational databases and standard query languages (e.g., SQL Server) to extract, analyze, and interpret data for decision-making.<br>Assesses district-wide data management needs and establishes, implements, and maintains database standards and best practices.<br>Ensures data integrity, privacy, and security in compliance with district policies and applicable state and federal regulations, including FERPA and HIPAA.<br>Develops and administers a security roles and responsibilities matrix to manage user access across district systems and applications.<br>Data Systems Coordination and Process Improvement:
<p>We are looking for a skilled Data Reporting Analyst to join our team on a contract to perm in Austin, Texas. In this role, you will play a critical part in managing databases, generating compliance reports, and ensuring the accuracy of data analysis. Your expertise will support the creation of dashboards and reporting tools that drive efficient decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee Access databases to ensure proper functionality and data integrity.</p><p>• Develop detailed compliance reports using Power BI, Excel, and specialized tools.</p><p>• Collaborate with the technology team to configure and optimize automation systems.</p><p>• Lead data collection efforts for field reporting and act as a project manager for related initiatives.</p><p>• Conduct training sessions to familiarize stakeholders with system functionalities and reporting tools.</p><p>• Create dashboards to monitor compliance standards and identify areas needing corrective actions.</p><p>• Perform regular audits on databases to maintain data accuracy and reliability.</p>
We are looking for an experienced IT Manager to oversee and enhance our organization's technology operations in San Antonio, Texas. This role requires a strategic leader with a strong technical foundation and expertise in networking, virtualization, backup solutions, and enterprise platforms such as JD Edwards. The successful candidate will drive innovation, ensure system reliability, and provide leadership to the IT team.<br><br>Responsibilities:<br>• Manage and maintain the organization's IT systems to ensure optimal performance, security, and reliability.<br>• Oversee Cisco networking infrastructure, including configuration and maintenance of routers, switches, firewalls, and VPNs.<br>• Administer enterprise resource planning systems such as JD Edwards, collaborating with stakeholders to streamline processes.<br>• Implement and manage VMware virtualization environments to support scalability and operational efficiency.<br>• Develop and execute backup strategies using Veeam to safeguard organizational data and ensure disaster recovery readiness.<br>• Lead vendor selection and negotiation processes to obtain quality services while optimizing costs.<br>• Establish and enforce IT policies, procedures, and best practices that align with business objectives.<br>• Manage IT budgets, resources, and project timelines to ensure successful delivery of initiatives.<br>• Provide technical leadership and mentorship to the IT team, encouraging continuous growth and improvement.<br>• Ensure compliance with relevant regulatory standards and industry best practices.
