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7 results for Customer Service in Austin, TX

Customer Service Representative

Austin, TX
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Austin, Texas on a Contract basis. In this role, you will support members by answering benefit and payroll-related questions, guiding them through online tools, and resolving service issues with professionalism and care. This position is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and is committed to delivering a positive customer experience on every interaction. Responsibilities: • Respond to member inquiries by phone and provide clear, accurate guidance on benefits, retirement plans, payroll matters, reimbursements, account activity, and related reports. • Support customers in navigating the company’s online platform and help them complete routine account-related tasks successfully. • Investigate service concerns, determine appropriate solutions, and bring issues to resolution within established timeframes. • Route advanced technical or operational problems to the appropriate internal teams when additional expertise is needed. • Manage questions and complaints with professionalism, empathy, and strong de-escalation skills while aiming to resolve concerns during the first interaction. • Track unresolved cases, conduct timely follow-up, and maintain detailed documentation for each customer contact in internal systems. • Monitor call patterns and recurring issues, then communicate trends to management to support faster and more effective resolutions. • Perform operational support work such as processing demographic updates, enrollments, qualifying events, terminations, reimbursement-related activities, report uploads, mailings, and invoice reconciliation. • Follow assigned schedules, including occasional late shifts during the workweek and periodic Saturday hours during open enrollment, while completing additional departmental duties as needed.
2026-08-04T00:00:00Z

Customer Service Representative

Austin, TX
onsite
Temporary / Contract
22 - 26 USD / Hourly
Our client is seeking Customer Service Representatives to support their team. This position will serve as the primary point of contact for members and employees, providing assistance with benefits enrollment, plan selection, eligibility questions, and general customer inquiries. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced, high-volume environment. Responsibilities<ul><li>Respond to inbound calls and emails related to benefits and open enrollment.</li><li>Assist members with enrollment, plan changes, and benefits-related questions.</li><li>Explain benefit offerings, coverage options, eligibility requirements, and enrollment deadlines.</li><li>Accurately document customer interactions and update information in internal systems.</li><li>Research and resolve customer concerns, escalating complex issues as needed.</li><li>Review enrollment forms and documentation for completeness and accuracy.</li><li>Maintain confidentiality of sensitive personal and benefits information.</li><li>Meet established service, quality, and productivity standards.</li><li>Provide exceptional customer service while navigating multiple systems and resources.</li></ul>
2026-08-03T00:00:00Z

Sales / Customer Service Support

Austin, TX
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a personable and detail-focused Sale Support specialist to join a collaborative team in Austin, Texas. This long-term contract opportunity supports a high-volume customer base and combines sales support, order coordination, pricing administration, and customer communication within an established territory structure. The role is well suited to someone who can balance multiple priorities, stay highly organized, and build strong working relationships with customers and internal sales leaders. A structured training program will be provided to help you become confident with processes, systems, and day-to-day account support responsibilities. Responsibilities:• Manage day-to-day sales support activities for an assigned territory while partnering closely with a designated sales manager.• Process customer orders, pricing updates, approvals, and account-related entries accurately across internal systems.• Coordinate shipment-related communication and follow up with customers to help ensure timely and accurate order fulfillment.• Respond to a large volume of customer inquiries with professionalism, building strong relationships through clear and responsive service.• Prepare and maintain sales support documentation, correspondence, and transaction records with close attention to detail.• Work across multiple platforms, including Excel, SAP and Microsoft 365 applications, to track requests, update records, and support reporting needs.• Balance competing priorities in a fast-paced environment while meeting service expectations and internal deadlines.• Participate in onboarding and ongoing training to develop product, process, and system knowledge needed for long-term success.
2026-08-03T00:00:00Z

Customer Experience Specialist

Austin, TX
remote
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to support customers with timely, thoughtful service in Austin, Texas. This Contract position is ideal for someone who communicates clearly, resolves issues efficiently, and delivers a positive experience across phone and email channels. The role focuses on assisting customers with service-related questions, navigating multiple browser-based systems, and addressing connectivity concerns with professionalism and care. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and courteous support throughout each interaction. • Investigate service and account concerns, identify the root cause of issues, and guide customers toward effective solutions. • Handle connectivity-related problems by troubleshooting common issues and escalating more complex cases when needed. • Navigate multiple browser-based tools and internal systems to document interactions and access relevant customer information. • Maintain clear, organized records of customer communications, resolutions, and follow-up actions. • Build trust with customers by setting expectations, communicating updates, and ensuring a smooth service experience. • Collaborate with internal teams to resolve outstanding concerns and improve response efficiency. • Manage a steady volume of support requests while maintaining quality, accuracy, and professionalism.
2026-08-05T00:00:00Z

Customer Service Representative (CSR) Manager

Austin, TX
onsite
Temporary / Contract
30 - 36 USD / Hourly
Our client is seeking an experienced and results-driven Customer Service Representative (CSR) Manager to lead and support our customer service team in delivering exceptional service and operational excellence in Austin, TX. The ideal candidate will oversee daily customer service operations, mentor team members, streamline processes, and collaborate closely with sales, operations, headquarters, and overseas factories to ensure seamless customer support and order fulfillment. This role requires strong leadership, organizational, and communication skills, along with the ability to thrive in a fast-paced B2B sales environment that values collaboration, accountability, and a family oriented culture. Key Responsibilities • Lead, supervise, and support the Customer Service team to ensure high-quality customer support and timely order processing. • Serve as the primary escalation point for customer concerns, resolving issues professionally and efficiently. • Partner with sales managers to support sales activities, customer account management, and strategic initiatives. • Oversee the preparation and accuracy of customer quotes, sample requests, purchase orders, sales orders, invoices, and shipping documentation. • Coordinate with overseas factories and headquarters to monitor order status, inventory availability, production schedules, and delivery timelines. • Ensure customer inquiries regarding product specifications, pricing, certifications, and compliance requirements (e.g., RoHS, REACH) are addressed promptly and accurately. • Manage and maintain customer records, reports, RFQs, and operational data within SAP or CRM systems. • Monitor team performance metrics and establish clear goals, KPIs, and process improvements to enhance customer satisfaction and operational efficiency.• Train, mentor, and develop customer service representatives to support detail oriented growth and continuous improvement. • Assist with customer onboarding processes and ensure data integrity across systems. • Collaborate cross-functionally with sales, logistics, operations, and finance teams to improve workflow and customer experience. • Identify operational challenges proactively and implement solutions to improve service quality and efficiency.
2026-07-28T00:00:00Z

Client Care Specialist

Austin, TX
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Contact Client Care Specialist to support a law firm client in the Austin Area. This role serves as a key point of contact for client communication, helping legal partners stay informed while navigating detailed case-related processes tied to healthcare lien resolution. The ideal candidate brings strong judgment, effective communication skills, and a service-focused mindset suited to a fast-moving legal environment. Responsibilities:• Serve as the primary internal contact for assigned law firm accounts, representing client concerns and elevating important matters to leadership when appropriate.• Build a working knowledge of healthcare lien resolution procedures and translate complex updates into clear, client-friendly explanations.• Manage a steady flow of detailed status requests from legal clients, providing timely and accurate responses.• Organize and support client status meetings by scheduling sessions, preparing discussion materials, and tracking next steps afterward.• Partner with business development and internal teams to deliver a high-touch service experience across client accounts.• Identify potential service issues early, communicate proactively with clients, and escalate risks to senior leaders when needed.• Contribute ideas that improve team workflows, service quality, and operational best practices based on recurring themes and lessons learned.• Support senior team members with webinar coordination and other client-facing meeting preparations as requested.
2026-08-05T00:00:00Z

Client Solutions Manager

Austin, TX
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a driven Client Solutions Manager to join our technology, marketing, and creative department. This person will expand our presence in Austin by building strong client relationships and creating new revenue opportunities. This is a permanent position that is well suited for a sales specialist who enjoys opening doors, developing strategic partnerships, and guiding clients through consultative business conversations. The role centers on identifying prospect needs, engaging decision-makers, and turning new accounts into long-term business relationships. This position is hybrid in Austin, 3 days onsite. Key Responsibilities:<ul><li>Develop and pursue new business opportunities across small businesses, mid-sized companies, and enterprise organizations within the assigned market.</li><li>Create a steady pipeline through outbound outreach, networking, referrals, virtual meetings, face-to-face appointments, and participation in industry events.</li><li>Engage technology and business leaders, including senior executives, to understand organizational priorities and position appropriate solutions.</li><li>Lead discovery discussions that uncover client goals, workforce gaps, project demands, and technology-related challenges.</li><li>Build and execute territory plans designed to increase market share, generate revenue, and achieve or surpass sales targets.</li><li>Strengthen newly established accounts by nurturing relationships, identifying expansion opportunities, and introducing additional services where appropriate.</li><li>Serve as a consultative partner by sharing relevant market knowledge, industry trends, and tailored solution recommendations.</li><li>Maintain consistent communication with stakeholders to identify future initiatives and support ongoing account development.</li><li>Represent the organization within the local business community to enhance visibility, credibility, and connections in the marketplace.</li></ul>
2026-08-03T00:00:00Z