<p>Our client is hiring experienced <strong>Customer Service Representatives</strong> in a contract to hire capacity to support our <strong>Texas-based Call Center</strong> operations. This role focuses on assisting members enrolled in <strong>Texas Medicaid programs</strong>, including <strong>STAR, CHIP</strong>, and <strong>Home Health Care Services (HHCS)</strong>. If you have <strong>1+ years of healthcare call center experience</strong> and are passionate about helping families navigate their healthcare benefits and <strong>are a Texas resident</strong>, we want to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound calls from members, providers, and caregivers regarding <strong>Texas Medicaid</strong> benefits, claims, authorizations, and provider details.</li><li>Provide accurate information on <strong>STAR, CHIP</strong>, and <strong>HHCS</strong> services.</li><li>Assist with pre-authorizations and explain coverage details.</li><li>Document all interactions in the system with accuracy and professionalism.</li><li>Resolve member concerns with empathy and efficiency.</li><li>Stay current on Texas Medicaid updates and Dell Children’s policies.</li><li>Maintain HIPAA compliance and patient confidentiality.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p>✅ <strong>Required:</strong></p><ul><li><strong>Minimum 1 year of healthcare call center experience</strong>, preferably with <strong>Texas Medicaid</strong>.</li><li>Must be a <strong>Texas resident</strong>.</li><li>Familiarity with <strong>Texas Medicaid</strong>, STAR, CHIP, and HHCS.</li><li>Strong understanding of medical terminology, CPT/HCPCS codes, and diagnosis codes.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage high call volumes and navigate stressful situations calmly.</li><li>Proficient in computer systems and call tracking tools.</li></ul><p>✅ <strong>Preferred:</strong></p><ul><li>Associate’s Degree or equivalent healthcare-related education.</li><li>Experience working with Dell Children’s or similar pediatric healthcare systems.</li><li>Bilingual (English/Spanish) is a plus.</li></ul><p><br></p><p><strong>Work Environment:</strong></p><ul><li><strong>Remote-first</strong> role with occasional in-office meetings or training sessions.</li><li>Standard business hours: <strong>8 AM–5 PM CST</strong>, Monday through Friday.</li></ul><p><br></p><p><strong>Apply today</strong> to join a compassionate team making a difference in the lives of Texas families!</p><p><br></p><p><br></p>
We are looking for a dedicated and detail-oriented individual to join our team as a Sales / Customer Service Support specialist in Austin, Texas. In this long-term contract role, you will play a key part in fostering positive relationships with customers, managing sales territories, and ensuring smooth operations through effective communication and organizational skills. This position offers a dynamic hybrid work environment and comprehensive training to support your success.<br><br>Responsibilities:<br>• Assist in the approval, registration, and management of pricing and coding processes within internal systems.<br>• Provide exceptional customer service through correspondence and support for over 100+ customers.<br>• Collaborate closely with sales managers and team members to oversee assigned sales territories.<br>• Utilize Excel, CRM tools, and other platforms to track shipments, manage billing functions, and maintain accurate records.<br>• Contribute to a team-oriented culture by actively participating in meetings and sharing insights.<br>• Ensure all tasks are completed with attention to detail and adherence to deadlines.<br>• Handle inbound calls and emails, addressing customer inquiries and resolving issues efficiently.<br>• Participate in an 8-12 week training program to gain proficiency in company systems and processes.<br>• Apply time management skills to balance multiple tasks and priorities effectively.<br>• Maintain clear and effective communication with stakeholders while adhering to business casual dress standards.
We are looking for a detail-oriented Office Services Associate to join our team in Austin, Texas. This contract position is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional office support services. The role involves handling reprographics, mail services, and other back-office functions, with opportunities to contribute to hospitality, reception, and audio/visual support as needed.<br><br>Responsibilities:<br>• Manage reprographics and mail services, ensuring timely and accurate completion of tasks.<br>• Utilize logs and job tickets to track and prioritize office service requests.<br>• Perform quality assurance checks on completed work to maintain high standards.<br>• Troubleshoot basic equipment issues and ensure machines are stocked with necessary supplies.<br>• Communicate effectively with supervisors and clients to address job or deadline-related concerns.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Maintain organization and attention to detail while working on multiple tasks.<br>• Collaborate with team members to ensure efficient workflow and client satisfaction.<br>• Lift and move materials weighing up to 50 lbs as required.<br>• Adhere to established procedures and company policies while completing office services tasks.
We are looking for a highly organized and dependable Administrative Assistant to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will play a key role in managing day-to-day administrative tasks while delivering exceptional customer service. This role offers an opportunity to grow within the organization while contributing to its operational success.<br><br>Responsibilities:<br>• Provide detail-oriented administrative support, including scheduling, filing, and managing correspondence.<br>• Answer incoming calls, address inquiries, and direct callers to the appropriate departments.<br>• Perform accurate data entry tasks to maintain and update records.<br>• Welcome visitors and handle receptionist duties with a friendly and detail-oriented demeanor.<br>• Ensure deadlines are met by effectively prioritizing and managing assigned tasks.<br>• Collaborate with team members to support office operations and improve efficiency.<br>• Maintain a clean and organized workspace and contribute to overall office organization.<br>• Assist in preparing reports, presentations, or other documents as needed.<br>• Demonstrate reliability and accountability in completing tasks and meeting expectations.
<p>We are looking for a Part Time Accounts Receivable Clerk to join our team in Austin, Texas. This is a Contract-to-permanent position that offers an opportunity to contribute to the financial operations of a dynamic organization. The ideal candidate will excel in managing invoicing, payments, and customer account inquiries with accuracy and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue accurate customer invoices while adhering to established timelines.</p><p>• Record and apply customer payments into the accounts receivable ledger.</p><p>• Monitor outstanding balances and conduct follow-ups on overdue accounts.</p><p>• Reconcile customer accounts and address any billing discrepancies efficiently.</p><p>• Maintain detailed financial records and contribute to month-end closing activities.</p><p>• Provide exceptional customer service by responding promptly to account-related inquiries.</p><p>• Support cash application processes to ensure proper allocation of payments.</p><p>• Collaborate with internal teams to streamline billing functions and collections efforts.</p>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a Marketing Analytics Specialist<strong> (contract).</strong> In this role, you will be instrumental in transforming marketing data into actionable insights that drive strategic decisions, optimize campaign performance, and improve customer engagement. <strong>This role is on-site in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze marketing performance across channels (paid media, email, social, SEO, etc.) and provide actionable insights.</li><li>Develop and maintain dashboards and reports using tools like Google Analytics, Tableau, and Excel.</li><li>Collaborate with cross-functional teams to define KPIs and measure ROI of marketing initiatives.</li><li>Conduct A/B testing and conversion rate optimization to improve campaign effectiveness.</li><li>Segment audiences and analyze customer behavior to support personalization strategies.</li><li>Present findings and recommendations to stakeholders in a clear, compelling manner.</li><li>Monitor trends and identify opportunities for growth and efficiency.</li></ul><p><br></p>
Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities<br>Create and document routine processes around data (mining, dictionary, etc.)<br>Completes the gathering and cleaning processes for data from various sources, ensuring data quality and integrity<br>Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions<br>Uses statistical methods and techniques to help identify patterns, trends, correclations and anomalies of bank data<br>Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams<br>Lead the strategic design and maintenance of intelligence systems, reporting platforms, and other enhancements required to gather and analyze bank and portfolio data<br>Collaborate with other data engineers and IT professionals to optimize data collection, storage, and retrieval processes<br>Helps identify KPIs and develops metrics to track and measure bank performance<br>Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel<br>Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel<br>Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel<br>Qualifications<br>QUALIFICATIONS<br><br>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<br><br>• Bachelor’s degree from an accredited college or university in computer science, statistics, or data management<br>• Minimum of 5 years of experience in an analytical role including querying relational databases and advanced reporting methodologies<br>• Able to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams<br>• Strong problem solving and ability to resolve complex issues with minimal direction<br>• Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations<br>• Proficiency with SQL, Python and visual reporting tools (such as MS Power BI or Tableau)<br>• Some Knowledge of financial institution regulations including Reg Z, Reg. B, Truth in Lending, FCRA, FACTA and MLA<br>• Excellent verbal and written communication skills; able to express ideas concisely and logically<br>• Ability to meet deadlines, work in a fast-paced environment, and perform a variety of tasks with numerous interruptions<br>• Advanced knowledge of Microsoft Office Suite<br>• Ability to sit in front of a computer screen for long periods of time, which may cause visual strain<br>• Bilingual in English and Spanish is desired
We are looking for a dynamic Director of Product Management to lead the development and execution of innovative product strategies for our B2B SaaS platform. This leadership role requires a strategic thinker with hands-on experience in product lifecycle management and the ability to collaborate across departments to drive impactful solutions. Based in San Antonio, Texas, this position offers an opportunity to shape the future of our offerings while ensuring alignment with company goals and customer needs.<br><br>Responsibilities:<br>• Define and manage product roadmaps in collaboration with executive leadership to align with corporate goals.<br>• Conduct market research and competitive analysis to identify opportunities and address gaps.<br>• Lead cross-functional teams to execute product strategies and deliver high-quality solutions.<br>• Create detailed product specifications, including features, epics, and technical user stories, for development teams.<br>• Drive integration of third-party services and build strategic partner networks.<br>• Utilize data and analytics to inform product decisions and optimize performance.<br>• Develop technical documentation to support stakeholders and ensure clarity in product delivery.<br>• Engage with users to gather insights, address pain points, and refine product designs.<br>• Oversee sprint planning and manage iterative product development cycles.<br>• Collaborate with marketing and customer success teams to articulate feature benefits and execute go-to-market strategies.
