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2 results for Customer Service in Austin, TX
- Austin, TX
- onsite
- Temporary / Contract
- 21 - 25 USD / Hourly
- <p>As a Customer Service Representative I (CSR), you'll be the first point of contact for employees of our client organizations, answering incoming calls to a primary customer service line and helping members get their questions and concerns resolved. You'll use your research and troubleshooting skills to make sure every issue is handled accurately, and every member leaves the interaction satisfied. </p><p><br></p><p>This is a contract position starting immediately and running through the last week of October. </p><p><br></p><p><strong>What you'll do</strong></p><p><br></p><p>• Respond to inbound and outbound customer contacts regarding benefits, service requests, and general support needs.</p><p>• Investigate reported issues, identify root causes, and provide timely solutions or next-step guidance.</p><p>• Deliver clear instructions and training to users so they can better understand processes, tools, and benefit-related functions.</p><p>• Review customer concerns carefully and document interactions with accuracy and attention to detail.</p><p>• Provide desk-side assistance when needed to troubleshoot user issues and restore normal operations.</p><p>• Support customers through clear and attentive communication that builds confidence and ensures a positive service experience.</p><p>• Research questions that require additional analysis and follow through until an appropriate resolution is reached.</p><ul><li> Coordinate with internal teams when issues need escalation or specialized support.</li></ul>
- 2026-10-01T00:00:00Z
- Austin, TX
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Client Care Specialist to support law firm clients from our Austin, Texas office in a Long-term Contract position. This role serves as a trusted point of contact for client accounts, providing timely updates, clarifying complex case-related processes, and helping maintain a high standard of service. The ideal candidate brings sound judgment, professionalism, and the ability to manage fast-moving priorities while working closely with internal teams and legal clients.<br><br>Responsibilities:<br>• Serve as the primary internal contact for assigned law firm accounts, representing client interests and bringing concerns to leadership when needed.<br>• Build a strong understanding of healthcare lien resolution procedures and explain case progress and process details to clients in a clear, concise manner.<br>• Manage a large volume of client status requests, delivering accurate information and thoughtful responses within expected timeframes.<br>• Organize and support client status meetings by scheduling sessions, preparing discussion topics, and tracking follow-up items.<br>• Partner with sales and other internal teams to deliver attentive, high-quality service tailored to each client's needs.<br>• Identify potential service issues early, communicate proactively with clients, and escalate urgent matters to senior leadership when appropriate.<br>• Contribute to team performance by seeking feedback, applying coaching, and strengthening day-to-day effectiveness.<br>• Share practical recommendations with management to improve workflows, service quality, and operational consistency.<br>• Assist with webinar coordination and other meeting preparation activities in support of senior client relationship team members.
- 2026-10-07T00:00:00Z