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2 results for Customer Service in Austin, TX

Customer Service Representative

Austin, TX
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Austin, Texas on a Contract basis. In this role, you will support members by answering benefit and payroll-related questions, guiding them through online tools, and resolving service issues with professionalism and care. This position is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and is committed to delivering a positive customer experience on every interaction. Responsibilities: • Respond to member inquiries by phone and provide clear, accurate guidance on benefits, retirement plans, payroll matters, reimbursements, account activity, and related reports. • Support customers in navigating the company’s online platform and help them complete routine account-related tasks successfully. • Investigate service concerns, determine appropriate solutions, and bring issues to resolution within established timeframes. • Route advanced technical or operational problems to the appropriate internal teams when additional expertise is needed. • Manage questions and complaints with professionalism, empathy, and strong de-escalation skills while aiming to resolve concerns during the first interaction. • Track unresolved cases, conduct timely follow-up, and maintain detailed documentation for each customer contact in internal systems. • Monitor call patterns and recurring issues, then communicate trends to management to support faster and more effective resolutions. • Perform operational support work such as processing demographic updates, enrollments, qualifying events, terminations, reimbursement-related activities, report uploads, mailings, and invoice reconciliation. • Follow assigned schedules, including occasional late shifts during the workweek and periodic Saturday hours during open enrollment, while completing additional departmental duties as needed.
2026-08-27T00:00:00Z

Member Service Agent

Marble Falls, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a service-driven Member Service Agent to support members in Marble Falls, Texas within a credit union environment. This Long-term Contract position is well suited for someone who enjoys helping people navigate financial services, building trusted relationships, and contributing to a positive branch experience. The role combines frontline member support with operational accuracy, community engagement, and careful attention to compliance and risk controls. Responsibilities: • Assist members with account-related requests, daily transactions, and enrollment in appropriate financial products and services. • Develop strong member relationships by providing responsive guidance, clear communication, and personalized support. • Process operational tasks tied to account resolution, invoice entry, and accounts payable activities with a high level of accuracy. • Contribute to branch effectiveness by maintaining documentation, supporting cash and vault procedures, and following established internal controls. • Help identify and reduce fraud and risk exposure by applying credit union policies and escalating concerns when needed. • Work closely with branch staff and partner teams to resolve service issues and improve the overall member experience. • Represent the credit union at community events and support outreach efforts that encourage financial education and local engagement. • Complete required training and perform notarial services when applicable and authorized.
2026-08-27T00:00:00Z