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2 results for Customer Service Manager in Aurora, CO

Customer Service Representative

Centennial, Colorado
onsite
Temporary to Hire
24 - 27 USD / Hourly
Patient Service Representative We are looking for a compassionate Patient Service Representative to support existing patients with medical supply orders in Centennial, Colorado. This contract to hire opportunity is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced phone-based environment. In this role, you will guide patients through routine order requests, resolve issues that may delay fulfillment, and maintain accurate documentation while managing a steady volume of inbound and outbound calls. Responsibilities: • Manage a daily workload of approximately 40 to 50 inbound and outbound calls while providing attentive, thorough service to existing patients. • Assist patients with placing medical supply orders, updating recurring requests, and handling exchanges, returns, or order adjustments within established order cycles. • Review accounts with delayed or held orders, investigate missing information, and coordinate with internal partners to help move orders forward. • Enter and update order details accurately in company systems to ensure complete and reliable patient records. • Communicate with patients of all ages and backgrounds with patience, sensitivity, and a solutions-focused approach. • Use multiple applications during live calls to verify order information, ask required questions, and complete documentation efficiently. • Address more complex service concerns thoroughly, taking ownership of issues and working toward timely resolution rather than redirecting the patient unnecessarily.
2026-09-23T00:00:00Z

Account Manager

Lakewood, Colorado
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are seeking a detail-oriented and proactive Assistant Account Manager to join our dynamic team. This role is essential in supporting multiple Account Managers with client-specific tasks and ensuring the smooth execution of service deliverables. The ideal candidate will thrive in a collaborative environment and be eager to learn and grow within the insurance industry.Key Responsibilities:<ul><li>Assist Account Managers with day-to-day client service tasks</li><li>Prepare and maintain client documentation and records</li><li>Coordinate with internal teams to ensure timely delivery of solutions</li><li>Support the development of customized insurance programs</li><li>Handle administrative duties related to client accounts</li></ul>This is role is 100% in office.
2026-09-20T00:00:00Z