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3 results for Customer Service Manager in Aurora, CO

Customer Service Representative

Centennial, CO
onsite
Temporary to Hire
24 - 27 USD / Hourly
Patient Service Representative We are looking for a compassionate Patient Service Representative to support existing patients with medical supply orders in Centennial, Colorado. This contract to hire opportunity is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced phone-based environment. In this role, you will guide patients through routine order requests, resolve issues that may delay fulfillment, and maintain accurate documentation while managing a steady volume of inbound and outbound calls. Responsibilities: • Manage a daily workload of approximately 40 to 50 inbound and outbound calls while providing attentive, thorough service to existing patients. • Assist patients with placing medical supply orders, updating recurring requests, and handling exchanges, returns, or order adjustments within established order cycles. • Review accounts with delayed or held orders, investigate missing information, and coordinate with internal partners to help move orders forward. • Enter and update order details accurately in company systems to ensure complete and reliable patient records. • Communicate with patients of all ages and backgrounds with patience, sensitivity, and a solutions-focused approach. • Use multiple applications during live calls to verify order information, ask required questions, and complete documentation efficiently. • Address more complex service concerns thoroughly, taking ownership of issues and working toward timely resolution rather than redirecting the patient unnecessarily.
2026-09-11T00:00:00Z

Customer Service Representative

Denver, CO
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a Contract role supporting residents and property-related inquiries in Lakewood, Colorado. In this position, you will review questions submitted through an online portal, investigate account details using internal resources, and provide timely written updates to customers. This opportunity is ideal for someone who communicates clearly, works well independently, and can navigate research-driven service tasks with accuracy and professionalism. Responsibilities: • Review incoming resident inquiries through the company portal and determine the nature of each request • Investigate resident accounts, property records, and related information by using internal databases and search tools • Upload insurance policies and supporting documentation accurately while maintaining complete digital records • Respond to customers with clear status updates, follow-up messages, and next-step guidance as issues progress • Assist with resident liability program support, including reviewing questions tied to coverage and claim outcomes • Research refund-related concerns and policy denial questions to identify accurate information for customer responses • Use independent judgment to resolve unclear cases, including verifying alternate policy details or matching records when information is incomplete • Build knowledge of company systems and processes during training while taking on a broader range of customer inquiries over time
2026-09-11T00:00:00Z

Account Manager

Denver, CO
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Robert Half has partnered with a great company in Lakewood in search of an Account Manager! The Account Manager position is a great role for someone looking to grow their start and grow their career with a wonderful organization! The Account Manager position is paying $60,000-$70,000+ bonus! The Account Manager will be responsible for the following: <ul><li>Work in a team environment to assist colleagues with client and prospect needs for insurance coverage, program design, pricing structure and accounting functions</li><li>Assist Sr. Account Managers with administering multiple lines of commercial insurance, including property and liability programs</li><li>Performs routine data entry and MS Excel manipulation</li><li>Process monthly resident liability insurance program reports in MS Excel</li><li>Invoice individual properties in Agency Management System</li><li>Assist Sr. Account Managers with managing clients and carriers on day-to-day communication for policies endorsements, audits, accounting, and billing</li><li>Prepare claim reimbursement files including maintain loss run by client as may be required</li><li>Prioritize fluctuating workload to meet specific SRP and client/Sr. Account Manager needs as may be required</li><li>Other duties and special projects as may be required</li></ul>Requirements for the Account Manager include:<ul><li>Bachelor's Degree in Business, Finance, Economics or related field</li><li>2+ years of work experience ideally as an Account Manager, Account Executive or similar experience</li><li>Proficient with pivot tables & vlookups in MS Excel</li><li>Eager to learn & grow</li></ul>If interested in the Account Manager position, please click "Apply Now" below!
2026-08-29T00:00:00Z