We are looking for a driven Customer Service Representative to join a healthcare-focused team in Minneapolis, Minnesota in a Contract to Permanent opportunity. This position centers on connecting with prospective patients through a high volume of outbound calls, confirming their needs, and guiding conversations with professionalism and empathy. It is well suited for someone who is self-motivated, competitive, and energized by helping individuals navigate products related to ostomy and catheter care.<br><br>Responsibilities:<br>• Place a large number of outbound calls each day to individuals who have previously submitted interest or inquiry requests.<br>• Speak with prospective patients to confirm relevant care needs and gather details about the products they currently use.<br>• Maintain productive, patient-centered conversations that balance service quality with daily call volume goals.<br>• Record call activity, updates, and follow-up information accurately within company systems such as Salesforce and other basic software tools.<br>• Collaborate within a shared lead environment where team members work from the same pool of opportunities.<br>• Use strong listening and communication skills to build trust with individuals seeking information related to healthcare products.<br>• Manage time independently throughout the workday while staying focused on outreach targets and team performance expectations.<br>• Contribute to a results-driven culture by consistently working toward contact goals and potential performance-based incentives.
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p><p><br></p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.</p><p>• Process and fulfill orders for stock products and accessories with accuracy and timeliness.</p><p>• Document customer interactions and complaints in the company’s system, ensuring proper follow-up with relevant departments and providing updates to customers.</p><p>• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.</p><p>• Handle special projects as assigned, ensuring deadlines and quality standards are met.</p>
<p>We are looking for a dedicated <strong><u>Customer Service Representative</u></strong> to join our team in <strong><u>Plano, Texas. </u></strong>This is a <strong><u>Contract to permanent opportunity</u></strong>, offering the potential for long-term growth and career advancement. The ideal candidate will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high standard of attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries through various communication channels, ensuring clarity and accuracy in all interactions.</p><p>• Collaborate with internal teams to address and resolve customer concerns or grievances in a timely manner.</p><p>• Maintain up-to-date knowledge of company processes, products, and services to provide accurate information to customers.</p><p>• Escalate complex issues to appropriate leadership or departments while ensuring follow-up for resolution.</p><p>• Document customer interactions and feedback accurately in the system for future reference and quality assurance.</p><p>• Adhere to company policies, procedures, and legal requirements while delivering exceptional service.</p><p>• Identify opportunities to improve customer service processes and share suggestions with leadership.</p><p>• Remain composed and attentive to detail when managing challenging customer situations or high volumes of inquiries.</p><p>• Assist other departments with customer-related tasks as needed to support overall business objectives.</p>
We are looking for a personable and organized Retail/Customer Service Associate to join our team in Memphis, Tennessee. In this role, you will play a key part in delivering excellent customer service while ensuring the retail space remains well-maintained and visually appealing. This position offers a contract-to-permanent opportunity for individuals who thrive in dynamic, customer-focused environments.<br><br>Responsibilities:<br>• Deliver exceptional customer service by assisting guests and addressing their inquiries with professionalism.<br>• Maintain an inviting and well-organized retail environment, ensuring products are displayed attractively.<br>• Handle retail operations effectively, including managing inventory and monitoring the sales floor.<br>• Provide support during high-traffic periods while maintaining excellent service standards.<br>• Collaborate with team members to ensure smooth daily operations and a positive customer experience.<br>• Uphold cleanliness and tidiness in all areas of the retail space.<br>• Process transactions accurately and efficiently using the provided systems.<br>• Follow company policies and procedures to maintain a secure and compliant workplace.<br>• Assist in resolving customer concerns or issues promptly and courteously.<br>• Stay informed about product offerings to provide knowledgeable recommendations to customers.
<p>Our client in the South Side of Pittsburgh, PA is hiring for English and Bilingual Customer Service Representative for a contract to hire job opportunity. There will be an OHIO class in Canfield on Tuesday, 5/19/26 and a Pittsburgh Class on Wednesday, 5/20/26. Please note you must be onsite to pick up equipment and training for the first day. The Pittsburgh location has free parking provided and they are also bus accessible! The Ohio location will be a meet up spot at a hotel in Canfield, OH. </p><p><br></p><p>After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8:15AM - 4:45PM (Monday - Friday) ideally the first 24-30 business days. Permanent schedule would be sometime between 9:00AM - 5:30PM (Monday - Friday). </p><p>o English speaking day shift: $16</p><p>o Bilingual speaking day shift: $18</p><p><br></p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</p><p><br></p><p><br></p>
We are looking for a Customer Service Representative to join a manufacturing organization in North Canton, Ohio in a contract capacity with the potential to become permanent. This position supports customer accounts by coordinating orders, delivery details, and ongoing communication while building strong partnerships across internal teams. The role begins with onsite training and may shift to a hybrid schedule with up to two remote workdays per week after training is completed.<br><br>Responsibilities:<br>• Manage assigned customer accounts by preparing pricing and delivery information, entering orders, updating schedules, and maintaining accurate account records.<br>• Work closely with sales, supply chain, manufacturing, and related teams to resolve service concerns and improve fulfillment results.<br>• Monitor open orders and forecasts, follow up on urgent requests, and help keep order activity aligned with customer expectations.<br>• Communicate order status, commercial details, and account updates clearly to both customers and internal stakeholders.<br>• Maintain organized customer master data and support accurate order book oversight through careful review and follow-through.<br>• Apply product knowledge and sound judgment to address account issues, recommend next steps, and support day-to-day service needs.<br>• Deliver responsive service through timely communication, proactive follow-up, and consistent attention to delivery commitments.
<p>A busy company in the Rockaway area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to:</p><p><br></p><p><strong><u>Customer Service Representative Responsibilities:</u></strong></p><p>• Respond promptly to customer inquiries regarding products, services, and delivery schedules.</p><p>• Process orders, invoices, and payments accurately while maintaining detailed records.</p><p>• Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.</p><p>• Update and manage customer account information to ensure accuracy and completeness.</p><p>• Provide administrative assistance to the sales department to support their operations.</p><p>• Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.</p><p>• Handle inbound and outbound calls to address customer concerns and provide solutions.</p><p>• Monitor customer feedback and contribute to service improvement initiatives.</p><p>• Ensure compliance with company policies while addressing client needs effectively.</p><p><br></p><p>This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, appy today!</p>
We are looking for a Customer Service Representative to support daily client communication and administrative service activities for a Long-term Contract position based in Woodbury, Minnesota. In this role, you will help ensure customers receive timely documentation, product-related materials, and responsive assistance across multiple channels. The ideal candidate is organized, comfortable handling both inbound and outbound outreach, and able to manage detailed tasks with accuracy in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver customer test reports within established turnaround times while maintaining accuracy and completeness<br>• Prepare, laminate, and distribute test tags through outgoing mail processes<br>• Respond promptly to customer inquiries submitted through the company’s online chat platform<br>• Accept and fulfill requests for sample kits, including processing and coordinating shipment details<br>• Conduct proactive outbound calling campaigns to engage customers and support business outreach efforts<br>• Handle incoming customer communications and provide clear, attentive assistance for service-related questions<br>• Maintain organized electronic records and documentation to support customer interactions and order activity<br>• Use Microsoft 365 tools to manage correspondence, track tasks, and complete daily administrative work
<p>We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles customer concerns effectively, and enjoys resolving issues in a fast-paced service environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive customer experience across phone and email channels.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls promptly while maintaining a courteous, detail-oriented, and solution-focused approach.</p><p>• Investigate customer questions related to photo enforcement programs and provide accurate, easy-to-understand information.</p><p>• Record detailed and precise notes from each customer interaction in the appropriate system on a daily basis.</p><p>• Bring complex or sensitive customer concerns to the attention of the Team Lead without delay.</p><p>• Guide customers through payment-related inquiries, including support with credit card transactions for violation payments.</p><p>• Review email and internal communication channels each day to stay current on updates and service expectations.</p><p>• Perform administrative support tasks such as data entry, order-related updates, and other assigned duties as needed.</p><p>• Contribute to efficient customer service operations by handling follow-up communication and maintaining accurate documentation.</p><p><br></p><p>The salary range for this position is $18.50 to $18.75. Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
We are looking for a customer-focused Customer Service Representative to join a stone, glass, and concrete manufacturing company in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized, and can manage customer needs from initial inquiry through final delivery. The role supports strong client relationships by providing timely updates, accurate order handling, and dependable coordination across internal teams.<br><br>Responsibilities:<br>• Manage customer inquiries related to product selection, pricing, stock levels, and estimated fulfillment timelines.<br>• Prepare and enter quotes, sales orders, and delivery requests with careful attention to customer specifications and order accuracy.<br>• Coordinate with sales, production, dispatch, and logistics partners to monitor order progress and keep customers informed.<br>• Resolve service issues, returns, and complaints with care while working toward timely and practical solutions.<br>• Maintain accurate documentation of customer communications, order activity, and feedback within company record systems.<br>• Assist with account-related follow-up and billing support when additional customer service attention is needed.<br>• Recognize opportunities to recommend related products or services that match customer requirements.<br>• Follow company expectations for workplace safety, attentive conduct, and service quality in all interactions.
We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication.<br><br>Responsibilities:<br>• Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support.<br>• Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution.<br>• Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction.<br>• Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations.<br>• Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations.<br>• Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly.<br>• Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs.<br><br>Responsibilities:<br>• Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items.<br>• Enter and process customer orders with close attention to accuracy, timing, and documentation requirements.<br>• Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information.<br>• Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies.<br>• Coordinate directly with clients on allocation matters and the release of backordered products.<br>• Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics.<br>• Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner.<br>• Support additional service and administrative tasks as needed to help the team meet daily operational goals.
We are looking for a dedicated Customer Service Administrator to join our team in Dania Beach, Florida. In this role, you will act as a vital connection between our organization and our customers, ensuring exceptional service and efficient communication. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment.<br><br>Responsibilities:<br>• Act as the primary point of contact for customers, providing timely and accurate information regarding their service requests.<br>• Collaborate with internal teams to ensure efficient coordination and successful completion of customer service requirements.<br>• Review and verify completed service requests to ensure billing aligns with contractual agreements.<br>• Maintain organized and precise records of all customer interactions and service activities.<br>• Provide administrative support to enhance the efficiency of daily operations.<br>• Address and resolve customer inquiries and concerns with a proactive and solutions-focused approach.<br>• Foster positive relationships with both internal and external stakeholders to promote seamless communication.<br>• Monitor and manage customer accounts using CRM tools to ensure data accuracy and consistency.<br>• Identify opportunities for process improvements to elevate the overall customer experience.
We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. This role focuses on providing exceptional support to clients in the financial services sector, particularly within banking operations. The ideal candidate will bring strong communication skills and a commitment to delivering high-quality customer interactions.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.<br>• Address customer concerns related to financial products and services, ensuring a high level of satisfaction.<br>• Analyze account information and transactions to resolve discrepancies or provide detailed explanations.<br>• Collaborate with internal departments to ensure customer issues are resolved efficiently.<br>• Maintain accurate documentation of customer interactions and resolutions in the system.<br>• Stay informed about company policies, procedures, and banking regulations to provide accurate information.<br>• Assist clients in navigating financial tools and resources to meet their needs.<br>• Identify opportunities to improve customer service processes and recommend solutions.<br>• Uphold confidentiality standards while handling sensitive financial data.
<p>Our client in <strong>Amherst, Massachusetts</strong> is seeking a <strong>Customer Service Representative</strong> for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when appropriate</li><li>Process orders, update account information, and maintain accurate records</li><li>Provide product, service, or billing information to customers</li><li>Track interactions and document details in internal systems</li><li>Collaborate with internal teams to ensure excellent service and follow-through</li><li>Support additional administrative or customer support tasks as needed</li></ul><p><br></p>
We are looking for a Customer Service Representative to join a growing team in Pennsylvania. This onsite opportunity is a contract position with the potential to become permanent, suited for someone who enjoys helping customers, managing account-related requests, and working closely with internal partners to resolve service issues. The ideal candidate brings strong call center experience, sound judgment, and the ability to handle both routine inquiries and more sensitive concerns with professionalism.<br><br>Responsibilities:<br>• Handle incoming customer interactions and provide timely support for account-related questions, service needs, and general issue resolution.<br>• Update customer account details, including payment information and billing arrangements, while ensuring accuracy in all records.<br>• Work with merchants and cross-functional teams to address product, service, or installation concerns and move issues toward resolution.<br>• Document customer conversations, service actions, and follow-up steps within internal systems and related tools.<br>• Place outbound calls when needed to gather information, provide updates, or complete service requests efficiently.<br>• Recognize situations involving legal, regulatory, or highly sensitive matters and route them to the appropriate internal contacts.<br>• Support order entry and related administrative tasks to help maintain smooth day-to-day customer service operations.
We are looking for a Customer Service Representative to support day-to-day client interactions from our Minnetonka, Minnesota location. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping accurate records. In this role, you will handle phone and email inquiries, assist with order-related tasks, and provide organized administrative support to ensure a smooth customer experience.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, accuracy, and a solutions-focused approach.<br>• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.<br>• Manage customer communication through email and ensure timely, clear responses to inquiries.<br>• Enter and update customer, order, and service information with a high level of accuracy.<br>• Support order processing activities and verify details to help maintain efficient service delivery.<br>• Schedule appointments and coordinate timing based on customer needs and business requirements.<br>• Maintain organized records and documentation to support daily service operations.<br>• Use Microsoft Word and Excel to complete administrative tasks, track information, and prepare basic documentation.
<p>We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced service environment. In this role, you will handle customer inquiries, document interactions accurately, and use multiple systems to deliver timely and effective support while contributing to a mission-driven organization. This position is on-site working 9am-6:30pm Monday-Friday.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer inquiries with courtesy, professionalism, and a solutions-focused approach.</p><p>• Guide callers through questions or concerns, providing clear information and escalating more complex issues when appropriate.</p><p>• Navigate several systems and applications at the same time to access records, update information, and complete service tasks efficiently.</p><p>• Enter and maintain accurate customer data, notes, and case details to support thorough documentation and follow-up.</p><p>• Apply critical thinking to research issues, identify practical resolutions, and ensure each interaction is handled with care.</p><p>• Adapt to updated procedures, process changes, and shifting daily priorities while maintaining service quality.</p><p>• Collaborate with team members and leadership to support coverage needs and contribute to a positive work environment.</p><p>• Manage challenging conversations with active listening and de-escalation techniques to help achieve productive outcomes.</p><p>• Maintain dependable attendance and punctuality to ensure consistent support during scheduled shifts.</p>
We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this Contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace.<br><br>Responsibilities:<br>• Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers.<br>• Assist customers with placing orders and ensure accurate entry into the system.<br>• Guide customers through product installation processes and address technical questions.<br>• Respond to and resolve e-ticket inquiries in a timely and efficient manner.<br>• Collaborate with team members to deliver exceptional customer service and meet departmental goals.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Utilize Microsoft Office tools to manage documentation and communication effectively.<br>• Stay informed about company products and services to provide accurate information to customers.<br>• Identify opportunities to improve customer satisfaction and escalate complex issues when necessary.<br>• Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment.
<p><strong>Job Title: Customer Service Representative</strong></p><p><strong>Location: Sand Springs (Tulsa), OK</strong></p><p><strong>Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)</strong></p><p><strong>Pay: $24–$28/hour (DOE)</strong></p><p><strong>Job Type: Temp-to-Hire</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a customer-focused and detail-oriented Customer Service Representative to join a growing team in Sand Springs. This role is responsible for delivering a positive customer experience through timely communication, accurate order processing, and full lifecycle order management. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and values teamwork and customer satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Process and manage customer orders from entry through fulfillment, including order changes and updates</p><p>Confirm orders via phone, email, or EDI and communicate any changes promptly</p><p>Verify shipping, billing, pricing, and purchase order details for accuracy</p><p>Maintain and update customer records, including pricing, product details, and delivery instructions</p><p>Collaborate with internal teams and support sales staff to ensure smooth order fulfillment</p><p>Communicate effectively with customers regarding order status, issues, and resolutions</p><p>Audit purchase orders for accuracy, including pricing, quantities, and terms</p><p>Handle customer inquiries, complaints, and product returns in a timely and professional manner</p><p>Ensure compliance with company policies, safety standards, and regulatory requirements</p><p>Support team members with order intake and data entry as needed</p>
We are looking for a dedicated Customer Service Representative to join our team in Clifton Park, New York. In this Contract to permanent role, you will play an essential part in ensuring a positive customer experience by providing prompt and detail-oriented support to our clients. This position offers an opportunity to make a meaningful impact on our community while delivering exceptional service.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, addressing concerns, processing orders, and managing service changes.<br>• Accept and process customer payments while investigating and resolving billing inquiries.<br>• Update and maintain customer account information to ensure accuracy and efficiency.<br>• Collaborate with customers and internal teams to identify service needs, resolve complaints, and implement effective solutions.<br>• Deliver exceptional customer support, ensuring compliance with safety and environmental standards.<br>• Handle high-volume customer interactions with attention to detail and a commitment to quality.<br>• Utilize Microsoft Word, Excel, and Outlook to manage communications and track customer data.<br>• Actively contribute to improving customer satisfaction and service quality.
<p>We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to permanent opportunity is ideal for someone who enjoys helping others, managing inquiries efficiently, and delivering a positive service experience in every interaction. In this role, you will assist individuals connected to a mission-driven organization that serves veterans, their families, and local communities. Success in this position requires strong communication, sound judgment, and the ability to work accurately across multiple systems in a fast-paced environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming customer inquiries by phone and provide clear, courteous, and solution-focused support.</p><p>• Document conversations, updates, and account details with a high level of accuracy while following established procedures.</p><p>• Use multiple applications and internal systems at the same time to research issues, enter information, and complete service requests.</p><p>• Investigate customer concerns, identify appropriate next steps, and escalate more complex matters when additional support is needed.</p><p>• Maintain a calm and attentive approach during challenging interactions and work to de-escalate concerns effectively.</p><p>• Adapt to updated workflows, system changes, and shifting priorities while continuing to meet service expectations.</p><p>• Collaborate with team members and supervisors to share information, resolve issues, and support daily operations.</p><p>• Meet attendance, schedule, and coverage expectations to help ensure consistent service for customers.</p>
We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York through a Contract assignment. In this role, you will serve as a key point of contact for customers, helping ensure orders are handled accurately and questions are addressed with professionalism and urgency. This position is ideal for someone with at least 1 year of experience in customer service who is comfortable managing order activity, coordinating with internal departments, and maintaining a high standard of communication.<br><br>Responsibilities:<br>• Respond to customer questions about product details, order progress, and related service needs with accuracy and professionalism.<br>• Enter new orders and update existing requests while following established service and documentation procedures.<br>• Work closely with teams across the business to coordinate solutions and ensure customer issues are resolved efficiently.<br>• Escalate customer concerns to the appropriate internal contacts and provide clear follow-up to support timely resolution.<br>• Conduct export compliance checks in accordance with company guidelines before processing applicable transactions.<br>• Examine purchase orders, customer agreements, and terms to confirm details are complete and aligned with requirements.<br>• Manage inbound and outbound customer communication to support order-related updates and service inquiries.