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2 results for Customer Service Representative in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers.<br><br>Responsibilities:<br>• Deliver high-quality customer service and technical support for a range of medical device products and services.<br>• Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies.<br>• Document all customer interactions, keeping detailed and accurate records of actions taken.<br>• Educate customers on the features and benefits of medical device products and services to ensure optimal use.<br>• Proactively retain customers by resolving concerns and providing superior service.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize Salesforce and other tools to manage customer data and streamline support processes.<br>• Work independently while contributing to a dynamic, team-oriented environment.<br>• Adapt quickly to a wide range of technical and non-technical issues to provide effective solutions.
- 2026-04-20T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <p><strong>Overview</strong></p><p>We want to be upfront: this is not a highly technical IT role!</p><p><br></p><p>It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:</p><ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul><p>The first 3-4 weeks will be class-based training, during which the hours will be <strong>Monday-Friday, 10:00a-6:30p</strong>.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
- 2026-04-27T00:00:00Z