Job Posting: contract Customer Service Representative Position Type: contract, ongoing assignment Pay Rate: $22/hour Location: Dunwoody, Sandy Springs <br> About the Role We are recruiting motivated and detail-oriented Customer Service Representatives for a contract, ongoing assignment in a high-volume call center. If you enjoy solving problems, providing excellent customer support, and working in a fast-paced environment, this role is for you! Key Responsibilities: Handle 50 to 80 inbound and outbound calls daily, ensuring a detail oriented and positive customer experience. Respond to inquiries, resolve issues, and provide accurate information about products, services, or policies. Document all customer interactions in an internal database. Collaborate with team members to meet key performance indicators (KPIs) and service-level agreements (SLAs). Proactively identify opportunities to enhance customer satisfaction and suggest best practices for handling common inquiries. Qualifications Needed: Previous customer service experience in a high-volume call center required. Sales or upselling experience. Strong communication skills, both verbal and written. Excellent problem-solving abilities and high attention to detail. Comfortable working in a fast-paced, dynamic environment. Familiarity with customer relationship management (CRM) tools is advantageous.
We are looking for a dedicated Customer Experience Specialist to join our team in Woodstock, Georgia. This contract position is ideal for someone who excels in delivering exceptional customer service, resolving technical issues, and ensuring a seamless experience for clients. If you thrive in a fast-paced environment and are passionate about problem-solving, we encourage you to apply.<br><br>Responsibilities:<br>• Provide outstanding customer support via phone and email, addressing inquiries and resolving issues promptly.<br>• Assist customers in troubleshooting connectivity problems and ensure their concerns are effectively handled.<br>• Manage multiple browsers and systems simultaneously to retrieve and input relevant information during client interactions.<br>• Maintain accurate and timely email correspondence with customers to address their needs.<br>• Collaborate with internal teams to enhance customer satisfaction and success.<br>• Document customer interactions and solutions accurately to ensure continuity and quality of service.<br>• Stay updated on company policies, products, and services to provide informed assistance.<br>• Identify opportunities to improve customer experience and suggest innovative solutions.<br>• Meet or exceed performance metrics related to customer satisfaction and response times.
<p>This professional is responsible for processing customer orders, coordinating shipments and returns, and delivering outstanding service. This role works closely with Sales, Finance, Operations, and Supply Chain teams to ensure timely delivery of bulk and packaged products from our plants, terminals, and warehouses. Success in this position requires strong communication, attention to detail, and a commitment to excellent customer care. The Specialist also supports our company’s reputation in the community, ensures sustainable operations, and upholds company policies, safety standards, and all applicable regulations.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Enter customer and replenishment orders accurately into the order management system</p><p>Create and maintain pickup customer contracts</p><p>Maintain customer PO numbers and ensure billing accuracy</p><p>Process full and partial returns in compliance with company policies</p><p>Monitor plant and terminal inventories</p><p>Prepare manual Bills of Lading as needed</p><p>Track SAP interfaces, resolving issues quickly to ensure successful shipment processing</p><p>Assist with month-end close activities to ensure accurate and timely accounts receivable (AR) reporting</p><p>Collaborate with Sales, Operations, Billing, Credit, Supply, and Dispatch teams to resolve order and account issues</p><p>Support operations sites with inquiries, credit holds, and order-related challenges</p><p>Provide documentation for internal and external audits</p><p>Deliver exceptional service by maintaining in-depth knowledge of company products, services, and delivery methods</p><p>Generate and maintain required monthly reports</p><p>Take on additional Customer Value Center assignments as needed</p><p>Adhere to safety standards, company policies, and departmental procedures</p><p>Contribute to team goals and departmental Key Performance Indicators (KPIs)</p><p>Provide backup support to Sales Support Representatives, including verifying customer statements</p><p>Identify opportunities to improve processes and recommend solutions for greater efficiency</p><p>Maintain professionalism and promote teamwork in all interactions</p>
<p><strong>Key Responsibilities:</strong></p><p>· Responsible for account enrollments, ensuring accuracy and timeliness.</p><p>· Handle transaction management, maintaining meticulous records and efficient processes.</p><p>· Provide essential support in billing operations.</p><p>· Perform administrative and project tasks with precision and care.</p><p>· Contribute to optimizing processes and supporting operational goals.</p><p>· Customer service support</p>
We are looking for a Claims Support specialist to join our team in Alpharetta, Georgia. This Contract position requires an individual with strong organizational skills who can handle claims processing, customer service, and administrative tasks with efficiency and attention to detail. The role is fully onsite, with a five-day workweek, offering an excellent opportunity to contribute to a dynamic office environment.<br><br>Responsibilities:<br>• Verify and review the accuracy of information for newly received claims in accordance with coverage guidelines.<br>• Update claim files within the system as instructed by claims representatives.<br>• Process loss payments using Claim Vision and ensure all transactions are accurately recorded.<br>• Deliver exceptional customer service to agents, insureds, clients, and other stakeholders.<br>• Handle the processing of authorized payments and maintain detailed records.<br>• Input data, correspondence, and diary updates into the system, while preparing form letters and maintaining documentation.<br>• Perform administrative duties such as typing, photocopying, indexing, and filing to support claims operations.<br>• Calculate wages and draft well-crafted correspondence related to claims.<br>• Contact insureds to request missing information required for claim file completion.<br>• Apply basic knowledge of Southeastern jurisdiction laws related to workers' compensation, when necessary.
We are looking for a dedicated Receptionist to join our team in Atlanta, Georgia. This is a Contract to permanent position, offering an excellent opportunity to showcase your skills and grow within the organization. The ideal candidate will thrive in a fast-paced environment, providing outstanding customer service and ensuring smooth communication within the firm.<br><br>Responsibilities:<br>• Manage incoming calls using a multi-line phone system, ensuring calls are answered promptly and directed to the appropriate departments.<br>• Deliver outstanding customer service by addressing inquiries and assisting callers effectively.<br>• Review files and documents to accurately identify the appropriate person or department for call transfers.<br>• Rotate between front desk responsibilities to maintain a welcoming and efficient reception area.<br>• Coordinate with team members to ensure seamless communication and support across the firm.<br>• Handle administrative tasks such as scheduling meetings and maintaining records as needed.<br>• Assist with intake processes, ensuring all client information is recorded accurately and efficiently.<br>• Maintain a detail-oriented demeanor while interacting with clients, colleagues, and visitors.<br>• Keep a clean and organized reception area to provide a positive first impression.<br>• Support other team members with additional tasks when required.
We are looking for a detail-oriented and proactive Collections Specialist to join our team in Kennesaw, Georgia. In this long-term contract position, you will play a critical role in managing accounts receivable, resolving billing discrepancies, and maintaining positive relationships with clients. The ideal candidate will possess strong negotiation skills and a commitment to adhering to industry regulations.<br><br>Responsibilities:<br>• Negotiate payment plans and settlements with customers to resolve outstanding balances effectively.<br>• Maintain detailed and accurate records of all collection efforts, including customer communications and payment agreements.<br>• Investigate and address billing discrepancies or disputes promptly to ensure customer satisfaction.<br>• Partner with internal teams, such as Accounting and Customer Service, to resolve client concerns and guarantee accurate invoicing.<br>• Monitor aging accounts receivable reports and prioritize collection activities based on delinquency levels.<br>• Report regularly to management on the progress of collections, highlighting any challenges or risks.<br>• Ensure compliance with all applicable collections laws, including the Fair Debt Collection Practices Act, during all interactions.<br>• Identify and implement process improvements to enhance the efficiency and effectiveness of collection operations.
We are looking for a dedicated Case Clerk to join our team in Atlanta, Georgia. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to client case management while advancing your career. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering exceptional service to clients.<br><br>Responsibilities:<br>• Manage a high volume of incoming calls, ensuring client inquiries are addressed promptly and professionally.<br>• Conduct client intake processes, including gathering necessary information and providing clear communication.<br>• Perform accurate data entry tasks to maintain organized and up-to-date case records.<br>• Screen calls effectively to determine priority and route them to the appropriate team members.<br>• Collaborate closely with the intake specialist and other team members to ensure seamless case management.<br>• Utilize case management software to track and update client information.<br>• Adhere to established protocols and procedures to maintain compliance and quality standards.<br>• Participate in alternating weekend shifts to ensure consistent coverage and service.<br>• Attend meetings with HR and intake specialists to review case progress and address any challenges.
We are looking for a detail-oriented Executive Assistant to provide comprehensive support to the Chief Human Resources Officer for a non-profit organization. This long-term contract position is based in Stone Mountain, Georgia, and offers an opportunity to manage high-level administrative tasks in a dynamic and mission-driven environment.<br><br>Responsibilities:<br>• Manage and coordinate the Chief HR Officer’s calendar, including scheduling meetings and appointments.<br>• Distribute important notifications and communications across the division in an accurate and timely manner.<br>• Oversee absence management processes, ensuring records are up-to-date and compliant.<br>• Collaborate with the business manager to procure office supplies and other necessary products.<br>• Utilize tools such as Microsoft Teams and Outlook to organize workflows, communications, and scheduling.<br>• Arrange and coordinate domestic and international travel plans, including booking accommodations and transportation.<br>• Prepare and organize materials for executive meetings to ensure smooth operations.<br>• Provide administrative support for special projects as needed, maintaining attention to detail and deadlines.
<p>We are looking for a dedicated Collections Specialist to join our team on a contract basis. In this role, you will leverage your expertise in accounts receivable and collections to ensure accurate and timely payment processing. If you have a strong analytical mindset and enjoy collaborating to resolve financial discrepancies, this position offers an excellent opportunity to contribute to a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the collection of outstanding invoices from exhibitors and vendors, ensuring prompt payment for convention-related supplies and equipment.</p><p>• Conduct follow-ups after events to secure payment for issued invoices related to completed shows.</p><p>• Investigate and resolve payment discrepancies by reviewing invoices and cross-referencing payment records.</p><p>• Analyze unpaid invoices from past events and develop strategies to recover outstanding balances.</p><p>• Coordinate with internal teams to gather necessary documentation and ensure billing accuracy.</p><p>• Maintain comprehensive records of collection activities, including communications and payment updates.</p><p>• Engage professionally with clients to negotiate payment arrangements or address disputes.</p><p>• Identify process improvements to optimize collection efforts and implement best practices.</p><p>• Provide management with regular reports on collection status and outstanding accounts.</p><p>• Assist in the transition to new billing systems or workflows when required.</p>
