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5 results for Technical Writer Technology in Atlanta, GA

Technical Customer Service Representative

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
About the RoleThis is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience. What You'll Gain<ul><li>Front-line technical support experience</li><li>Strong customer service and communication skills</li><li>Exposure to mobile device troubleshooting (iOS and Android)</li><li>Experience working in a structured technology support environment</li><li>A pathway into future IT support, NOC, and service desk opportunities</li></ul>Responsibilities<ul><li>Serve as the first point of contact for customers experiencing wireless service or device-related issues</li><li>Assist customers with device setup, SIM activation, call, text, and data service concerns</li><li>Follow established troubleshooting procedures and support workflows</li><li>Guide customers through basic troubleshooting steps, including: Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification</li><li>Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems</li><li>Answer customer questions regarding service plans, device compatibility, and available features</li><li>Accurately document customer interactions within ticketing and CRM systems</li><li>Provide clear, professional, and patient communication to customers of varying technical skill levels</li><li>Adhere to quality, compliance, and performance standards</li></ul>*Please note: This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite.
2026-08-10T00:00:00Z

Technical Business Analyst (ISO 20022)

Atlanta, GA
onsite
Temporary / Contract
50 - 55 USD / Hourly
Key ResponsibilitiesWire Applications Support<ul><li>Provide production support for wire processing applications and related payment systems.</li><li>Monitor application health, transaction processing, interfaces, and operational workflows.</li><li>Investigate incidents, perform root cause analysis, and coordinate resolution activities.</li><li>Support deployments, upgrades, maintenance activities, and post-implementation validation.</li><li>Maintain operational procedures and support documentation.</li></ul>ISO 20022 Initiatives<ul><li>Support ISO 20022 implementation and transformation initiatives across wire platforms.</li><li>Analyze requirements related to message format changes, data mapping, and integration impacts.</li><li>Partner with internal teams and vendors on design, testing, migration, and implementation activities.</li><li>Validate message transformations, compliance requirements, and end-to-end processing workflows.</li></ul>Merger & Conversion Initiatives<ul><li>Support merger, acquisition, and conversion programs impacting wire and payment platforms.</li><li>Participate in customer, account, entitlement, template, and transaction migrations.</li><li>Perform data mapping, reconciliation, validation, and conversion readiness activities.</li><li>Assist with conversion testing, production cutovers, and post-conversion support.</li></ul>Requirements & Solution Analysis<ul><li>Gather, document, and validate business, functional, and technical requirements.</li><li>Create user stories, process flows, use cases, and acceptance criteria.</li><li>Perform impact assessments, gap analysis, and solution evaluations.</li><li>Facilitate stakeholder discussions and requirements workshops.</li></ul>Agile Delivery<ul><li>Participate in Agile ceremonies and support backlog management activities.</li><li>Create and manage user stories, defects, and tasks in Jira.</li><li>Collaborate with Product Owners, developers, testers, and business stakeholders to support sprint delivery.</li><li>Track project risks, dependencies, and impediments.</li></ul>Testing & Quality Assurance<ul><li>Develop and execute test plans, scenarios, and validation procedures.</li><li>Support SIT, UAT, regression, performance, and conversion testing.</li><li>Validate APIs, file transfers, interfaces, transaction processing, and data conversions.</li><li>Manage defect triage, resolution tracking, and test reporting.</li></ul>*PLEASE Note: This is a hybrid role in Atlanta, GA. Please don't apply to this posting if you're not already local to Metro ATL and willing to work on a hybrid schedule
2026-08-07T00:00:00Z

Technical Business Analyst (HCM)

Atlanta, GA
onsite
Temporary / Contract
55 - 59 USD / Hourly
OverviewOur client is seeking an experienced Technical Business Analyst (HCM) to support a large-scale Human Capital Management transformation initiative. This role will play a key part in gathering business requirements, documenting processes, mapping integrations, and supporting the migration from ADP to new HCM system (most likely Oracle).This is a highly visible position working closely with IT leadership, business stakeholders, and application teams to ensure a smooth transition to the new HCM platform. The ideal candidate will bring a strong blend of business analysis expertise, HCM domain knowledge, and exceptional communication skills. Key Responsibilities<ul><li>Partner with HR, IT, and business stakeholders to gather, analyze, and document business and system requirements</li><li>Create detailed user stories, process flows, requirements documentation, and functional specifications</li><li>Lead requirements workshops and stakeholder meetings</li><li>Analyze current-state and future-state HCM processes</li><li>Support HCM migration initiatives, including data mapping and process transformation activities</li><li>Collaborate with technical teams on integrations, interfaces, and system enhancements</li><li>Assist with testing, validation, defect resolution, and user acceptance testing efforts</li><li>Identify process improvement opportunities and recommend solutions that align with business objectives</li><li>Provide regular project updates and communicate effectively with both technical and non-technical audiences</li></ul>*Please note: This is a hybrid position with 4 days onsite/week in Smyrna, GA. Please don't apply to this posting if you're not already local to Metro Atlanta and willing to work onsite
2026-08-26T00:00:00Z

Content Writer / Copywriter

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Content Writer / CopywriterLocation: Atlanta, GA Work Arrangement: Hybrid Employment Type: ContractWe are seeking a talented Content Writer/Copywriter to develop clear, engaging, and on-brand content across a variety of marketing channels.Responsibilities:<ul><li>Write and edit marketing content across digital channels</li><li>Develop website, email, social, and campaign copy</li><li>Adapt messaging for different audiences and channels</li><li>Collaborate with designers and marketing stakeholders</li><li>Edit and proofread content for accuracy and consistency</li><li>Maintain brand voice and messaging standards</li></ul>
2026-08-14T00:00:00Z

Wire Payments IT Engineer

Atlanta, GA
onsite
Temporary / Contract
65 - 70 USD / Hourly
Job SummaryThe IT Engineer – Payments Applications supports and enhances critical payments platforms. This role is responsible for production stability, engineering improvements, integrations, and operational excellence across payments systems, ensuring reliability, security, and regulatory compliance. The engineer partners closely with Product, Operations, Infrastructure, and vendors to support business growth and modernization initiatives. Key Responsibilities<ul><li>Troubleshoot and resolve complex issues across applications, batch, file transfer, API, database, and infrastructure layers.</li><li>Perform root cause analysis (RCA) and implement remediation to improve resiliency and reduce repeat incidents.</li><li>Implement application enhancements, fixes, and automation to improve performance and reduce operational toil.</li><li>Support integrations and connectivity with internal systems and external networks/vendors via APIs, SFTP, and batch processing.</li><li>Support and maintain interfaces between payments applications and upstream/downstream systems (core, digital channels, fraud/AML, GL, data platforms).</li><li>Execute release, deployment, and configuration changes in accordance with SDLC and change management processes.</li><li>Support testing activities (system, integration, UAT), including data setup, validation, and defect resolution.</li><li>Ensure adherence to security, risk, and compliance standards</li><li>Create and maintain technical documentation, runbooks, operational procedures, and knowledge transfer materials.</li><li>Execute platform modernization efforts (e.g., ISO 20022 adoption, cloud migration, microservices enablement, API modernization).</li><li>Support audit requests and evidence collection; remediate findings and vulnerabilities within SLA.</li></ul>*PLEASE Note: This is a hybrid role with 4 days onsite/week in Atlanta, GA. Please do not apply to this posting if you're not already local to Metro ATL and willing to work on a hybrid schedule
2026-08-07T00:00:00Z