3 results for It Support in Atlanta, GA

Sales Support

Alpharetta, GA
onsite
Contract / Temporary to Hire
24.738 - 28.644 USD / Hourly
We are seeking a motivated, detail-oriented candidate to join our team in Alpharetta, Georgia as a Sales Support Specialist, with the clear intention of developing into a Sales Representative. This contract-to-permanent role is designed as a career pathway—starting in sales support, where you’ll assist the sales team with administrative work, client communication, and project follow-ups, while gaining hands-on exposure to the sales process. As you build product knowledge and sales readiness, you’ll transition into a full Sales Representative role. Responsibilities:• Provide administrative support to the sales team, ensuring smooth operations and timely completion of tasks.• Manage client communications, including responding to inquiries, following up on projects, providing quotes, and maintaining strong relationships.• Assist in the preparation of sales quotes and proposals, ensuring accuracy and attention to detail.• Utilize CRM tools, such as Salesforce, to track sales activities, update records, and monitor the sales pipeline.• Coordinate with internal teams to ensure seamless order entry and post-sales support.• Conduct outbound and inbound sales calls to gather client requirements and promote company services.• Maintain proficiency in Microsoft Office Suite tools, including Word, Excel, and Outlook, to produce reports and manage documentation.• Support the sales team in achieving annual sales goals and business objectives.• Collaborate with team members to identify opportunities for process improvement and enhance sales operations.• Ensure reliable transportation for on-site client meetings or team collaboration as needed.
2026-04-08T00:00:00Z

Field Support Engineer

Atlanta, GA
onsite
Contract / Temporary to Hire
38 - 44 USD / Hourly
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards. Responsibilities: • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues. • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices. • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication. • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues. • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges. • Apply patches, remediate system alerts, and maintain the overall health of client environments. • Escalate complex technical problems to senior engineers while ensuring continuity in client communication. • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience. • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
2026-03-18T00:00:00Z

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z