We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
<p>We are looking for a Help Desk II Technician to provide advanced desktop and user support. This role includes imaging, deploying devices, managing Intune profiles, and troubleshooting network or application issues.</p>
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are looking for an IT Support Engineer to deliver remote and onsite support for hybrid users. You’ll manage M365 environments, configure hardware, and automate common tasks through Intune and PowerShell.</p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
We are currently on the lookout for an ERP/CRM Configuration SME to join our team based in Atlanta, Georgia. This role involves working closely with various team members and business leaders to support and enable daily operations and to lead various projects.<br><br>Responsibilities:<br><br>• Collaborate with business process owners and plant leaders to provide high-quality support in a timely and cost-efficient manner.<br>• Understand and advise project teams on the relationship between data, functionality, and business processes.<br>• Lead project teams in delivering functionality to the business, being on site as needed.<br>• Deliver effective support via ServiceNow platform.<br>• Assess, analyze, and provide timely resolution of issues in the production systems.<br>• Lead the design and realization of system/process enhancements ensuring they are delivered on time and without defects.<br>• Utilize skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning.<br>• Manage multiple work streams and adapt to changes in prioritization in a fast-paced, high-volume environment.<br>• Establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders across all levels of the business unit organization.<br>• Leverage Microsoft Office proficiently (Excel intermediate to advanced, Outlook, Word, PowerPoint) in executing tasks.
We are looking for a personable and organized Receptionist to join our team on a contract basis for coverage in Atlanta, Georgia. This role requires a detail-oriented demeanor and exceptional multitasking abilities to maintain smooth front desk operations. If you thrive in fast-paced environments and enjoy interacting with clients and employees, this position offers a rewarding opportunity.<br><br>Responsibilities:<br>• Welcome visitors, clients, and team members with a positive and detail-oriented attitude.<br>• Manage incoming phone calls using a multi-line phone system efficiently.<br>• Provide parking validation for guests and employees as required.<br>• Handle inquiries and direct calls to the appropriate departments or individuals.<br>• Maintain a tidy and organized reception area to ensure a welcoming atmosphere.<br>• Assist with basic administrative tasks to support daily operations.<br>• Monitor and manage the flow of visitors to ensure proper security protocols are followed.<br>• Deliver exceptional customer service to create a positive experience for all visitors.<br>• Coordinate with team members to address any urgent front desk matters promptly.
We are looking for a skilled and detail-oriented individual to join our team as a Project and Program Manager in Atlanta, Georgia. This long-term contract position involves overseeing program objectives, managing resources effectively, and ensuring projects are delivered within scope, time, and budget constraints. You will play a key role in driving impactful results while collaborating with diverse teams and stakeholders.<br><br>Responsibilities:<br>• Develop and implement project plans to meet specific program goals and objectives.<br>• Monitor budgets, timelines, and scope to ensure successful project completion.<br>• Coordinate with cross-functional teams, subcontractors, and support personnel to align resources and resolve challenges.<br>• Analyze complex problems and apply domain expertise to identify effective solutions.<br>• Provide clear communication across multiple teams, including project managers and colleagues.<br>• Ensure compliance with industry standards and organizational practices.<br>• Lead efforts to optimize procedures and enhance operational efficiency.<br>• Support talent management initiatives by mentoring team members and assisting with skill development.<br>• Interface with international teams and manage tasks requiring global collaboration.<br>• Conduct quality assurance to maintain high standards in program execution.
<p>Robert Half HR Solutions is sourcing for a contract Sr. HR Generalist for our client located in the Sandy Springs GA area. This role is primarily remote and will require intermittent meetings onsite in the office. This contract Sr. HR Generalist role will develop and implement HR strategies that drive organizational success. Your expertise will be instrumental in fostering employee engagement, ensuring compliance, and delivering innovative solutions to address workforce needs.</p><p><br></p><p>This role will be responsible for all aspects of Human Resources, but the key areas that this contractor must have are full cycle benefits knowledge, recent experience using BambooHR HRIS system, and employees located in both the US and Canada. This role will serve as the sole HR front line teammate for about 200 employees. At this time, we can only consider candidates who have recently demonstrated working knowledge of BambooHR.</p><p><br></p><p>Responsibilities:</p><p>• Conduct organizational assessments to address performance gaps and translate strategies into actionable outcomes.</p><p>• Act as a liaison between managers and HR functions to provide tactical support and ensure seamless communication.</p><p>• Lead change management initiatives to support organizational transformations and improve processes.</p><p>• Analyze HR metrics to identify trends and recommend solutions to optimize business performance.</p><p>• Collaborate with hiring managers to identify talent needs, develop recruitment strategies, and assist in candidate selection.</p><p>• Coach and mentor employees and managers to enhance their growth and capabilities.</p><p>• Ensure compliance with employment laws, regulations, and company policies.</p><p>• Represent HR in cross-functional projects and initiatives to standardize and improve processes.</p><p>• Drive talent management efforts, including identifying high-potential employees and developing succession plans.</p>
We are looking for a meticulous and highly organized Administrative Assistant to support office operations in Cumming, Georgia. In this role, you will handle a range of administrative tasks, ensuring the smooth functioning of daily activities. This is a Contract-to-Permanent position, offering an opportunity to make a meaningful impact within the local government sector.<br><br>Responsibilities:<br>• Provide administrative support by managing schedules, coordinating meetings, and maintaining accurate records.<br>• Answer and direct inbound phone calls courteously, ensuring inquiries are handled promptly.<br>• Perform data entry tasks with precision, ensuring the integrity and accuracy of information.<br>• Serve as a receptionist, greeting visitors and maintaining a welcoming office environment.<br>• Organize and manage office supplies, ensuring availability for day-to-day operations.<br>• Assist in preparing reports, memos, and correspondence as required.<br>• Handle filing and document management to maintain an orderly and accessible system.<br>• Collaborate with team members to ensure timely completion of assigned projects.<br>• Support team operations by facilitating communication and streamlining workflows.<br>• Maintain confidentiality of sensitive information and uphold high standards.
<p>We are seeking a detail-oriented and technically savvy Product Owner to join our IoT-based smart building automation product line. This role sits at the intersection of technology, design, and customer needs—connecting software development with business outcomes. You will work closely with engineering, product, and design teams to ensure technical vision is translated into actionable development deliverables that address real-world customer challenges in the HVAC and controls domain.</p><p>This position is ideal for someone with deep experience in HVAC systems, controls integration, and field operations who is now ready to bridge technical implementation and product strategy. The ability to understand both customer challenges on the commercial side and technical integration on the software side is critical.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the technical bridge between business and engineering, translating requirements into technical deliverables and user stories.</li><li>Collaborate with customers, developers, and product managers to identify pain points and create solutions that enhance building performance and connectivity.</li><li>Leverage your HVAC and controls expertise to guide integration efforts, including API connectivity (Salesforce and other enterprise systems).</li><li>Work with protocols such as Fox and other building automation technologies to ensure seamless interoperability.</li><li>Support data gathering, dissection, and extraction for system optimization and analytics.</li><li>Collaborate with global and cross-functional teams to deliver intuitive, high-performing, and scalable features.</li><li>Contribute to solutions that enhance energy efficiency, occupant comfort, and system visibility across large commercial building portfolios.</li></ul><p><br></p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
