We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments.<br>• Administer and troubleshoot firewalls and networks to maintain optimal system security and performance.<br>• Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support.<br>• Perform upgrades and maintenance on Windows servers while ensuring system reliability.<br>• Support and manage O365 and Active Directory environments to enhance user access and system functionality.<br>• Handle service desk tickets efficiently by diagnosing and resolving technical problems.<br>• Collaborate with team members to provide clear communication and effective solutions for IT challenges.<br>• Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise.<br>• Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations.<br>• Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
Key Responsibilities:<br><br>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.<br>Join Windows workstations to the domain and resolve connectivity problems.<br>Support the O365 Suite of applications<br>Configure and troubleshoot printers, ensuring reliable functionality for end-users.<br>Respond to service desk tickets promptly and maintain detailed documentation of solutions.<br>Collaborate with team members to improve IT processes and procedures.<br>Deliver high-quality customer service to clients and internal users.<br>Qualifications:<br><br>Proven experience in IT support or helpdesk roles.<br>Strong knowledge of Windows Desktop Operating Systems and domain integration.<br>Hands-on experience with printer setup and troubleshooting.<br>Excellent communication and problem-solving skills.<br>Ability to prioritize tasks and manage multiple issues simultaneously.<br>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for a skilled Desktop Support Analyst to assist with a large-scale laptop setup project in Atlanta, Georgia. This contract position involves configuring and preparing devices for deployment while adhering to technical guidelines and ensuring quality standards are met. If you are detail-oriented with a strong understanding of Windows systems and device provisioning, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and configure incoming laptops using Windows 10/11 setup procedures.<br>• Utilize Windows Autopilot or similar provisioning tools to streamline device setup.<br>• Follow technical checklists and workflows to ensure accurate and consistent configuration.<br>• Handle and organize multiple laptops efficiently during setup processes.<br>• Conduct thorough quality checks to confirm proper functionality of devices.<br>• Collaborate with team members to meet project deadlines and ensure smooth operations.<br>• Troubleshoot basic hardware and software issues during the configuration process.<br>• Maintain accurate records of completed setups and device inventory.<br>• Provide updates and feedback to supervisors on project progress and challenges.
We are looking for an organized and detail-oriented Administrative Assistant to join our team in Atlanta, Georgia. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment and enjoys handling a variety of administrative tasks. The role requires a proactive individual with excellent communication skills and the ability to manage multiple priorities efficiently.<br><br>Responsibilities:<br>• Coordinate and manage calendars to schedule meetings and appointments effectively.<br>• Handle multi-line phone systems, including answering calls and directing them to appropriate parties.<br>• Organize and scan documents to maintain accurate electronic records.<br>• Prepare and distribute correspondence, including stuffing envelopes for mailing purposes.<br>• Confirm appointments with clients and stakeholders to ensure smooth scheduling.<br>• Perform shredding tasks to securely dispose of sensitive documents.<br>• Assist with general office organization and administrative support as needed.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
<p>Robert Half HR Solutions is currently partnering with a client in the Duluth area that is looking to add an experienced Corporate Trainer to support their growing contact center. This role involves designing and building curriculum and delivering effective training programs for their contact center team. The ideal candidate will possess strong skills in curriculum creation and training facilitation.</p><p><br></p><p>Responsibilities:</p><p>• Develop comprehensive training programs that enhance employee skills and align with company objectives.</p><p>• Collaborate with department leaders to identify training needs and create targeted learning solutions.</p><p>• Utilize innovative methods to design curriculum that reflects organizational methodologies and best practices.</p><p>• Facilitate engaging training sessions for diverse employee groups across various levels.</p><p>• Assess the effectiveness of training programs and make necessary adjustments to improve outcomes.</p><p>• Maintain detailed records of training activities and participant progress.</p><p>• Stay informed on industry trends and incorporate new techniques into training initiatives.</p><p>• Provide ongoing support and coaching to employees to reinforce learning and development.</p><p>• Ensure training materials are up-to-date and comply with company standards.</p><p>• Assist in planning and scheduling training sessions to ensure smooth execution.</p>
We are currently on the lookout for an ERP/CRM Configuration SME to join our team based in Atlanta, Georgia. This role involves working closely with various team members and business leaders to support and enable daily operations and to lead various projects.<br><br>Responsibilities:<br><br>• Collaborate with business process owners and plant leaders to provide high-quality support in a timely and cost-efficient manner.<br>• Understand and advise project teams on the relationship between data, functionality, and business processes.<br>• Lead project teams in delivering functionality to the business, being on site as needed.<br>• Deliver effective support via ServiceNow platform.<br>• Assess, analyze, and provide timely resolution of issues in the production systems.<br>• Lead the design and realization of system/process enhancements ensuring they are delivered on time and without defects.<br>• Utilize skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning.<br>• Manage multiple work streams and adapt to changes in prioritization in a fast-paced, high-volume environment.<br>• Establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders across all levels of the business unit organization.<br>• Leverage Microsoft Office proficiently (Excel intermediate to advanced, Outlook, Word, PowerPoint) in executing tasks.
<p>Job description: </p><p>Provides general front desk coverage duties including greeting guests, answering and directing incoming calls, maintaining supplies and reception area appearance as well as mail distribution. This position also provides a variety of administrative duties in support for many other departments, such as the HR and Logistics teams. This role is very diverse and requires the ability to multi-task, take independent initiative, properly organize and prioritize in order to meet deadlines while managing competing priorities. Must embrace a strong customer service mentality and function with a high degree of professionalism. </p><p><br></p><p> Job Responsibilities: </p><p>• Front office receptionist responsibilities include; handling incoming calls and greeting visitors and guests </p><p>• Follow up on incoming client calls to ensure all calls are attended to by the appropriate staff member </p><p>• Take lead on internal events by coordinating logistics, collateral, catering, setup, and tear-down </p><p>• Maintain, and troubleshoot office equipment; train staff members on proper operation and handling of equipment </p><p>• Manage resource scheduling utilizing Microsoft Outlook calendars (e.g. conference rooms, hardware) </p><p>• Track office supply inventory and order office supplies, as needed, using cost-effective approach </p><p>• Process and distribute office mail, type and distribute correspondence, make copies, etc. </p><p>• Provide HR process support which may include; scheduling appts, maintaining records, and providing process-related guidance and information to employees </p><p>• Maintain orderly conference rooms, workrooms, kitchens, and lobby </p><p>• Identify, recommend and implement solutions for interdepartmental and business operations processes </p><p>• Collaborate with all departments to achieve operational excellence </p><p><br></p><p> Skills, Qualifications & Experience: </p><p>• High School diploma required; some college preferred. </p><p>• 3 or more years of experience in an office setting </p><p>• Must possess the ability to keep information confidential. </p><p>• Exceptional interpersonal, oral, and written communications skills. </p><p>• Exceptional analytical and computer skills including advanced skills in Microsoft Office software. </p><p>• detail-oriented demeanor and ability to think on their feet to handle the unexpected. </p><p>• Process a high level of dependability including stellar attendance and punctuality. </p><p>• Self-driven, with consistent follow-up and follow-through </p><p>• Sound judgment around reasonable purchases </p><p><br></p><p> Schedule: </p><p>• 8-hour shift; 8-5 pm </p><p>• Day shift </p><p>• Monday to Friday </p><p><br></p><p> Experience: </p><p>• Microsoft Excel: 3 years (Required) </p><p>• Microsoft Outlook: 3 years (Required) </p><p>• Microsoft PowerPoint: 3 years (Required) </p><p>• Office management: 3 years (Required) </p><p>• Multi-line phone systems: 3 years (Required)</p>
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Atlanta, Georgia. In this role, you will play a key part in ensuring the smooth operation of day-to-day activities by providing comprehensive administrative support. This position requires strong organizational skills, professionalism, and the ability to handle multiple tasks efficiently.<br><br>Responsibilities:<br>• Provide administrative support by managing calendars, scheduling meetings, and preparing necessary documentation.<br>• Maintain and organize both electronic and physical filing systems to ensure easy retrieval of information.<br>• Coordinate meeting logistics, including ordering supplies, setting up meeting spaces, and managing follow-up tasks.<br>• Assist with various departmental projects and tasks as assigned, ensuring timely completion.<br>• Monitor and manage office supply inventory, placing orders as needed to avoid shortages.<br>• Handle confidential information with discretion and uphold a high standard of professionalism.<br>• Respond to inbound calls and direct inquiries appropriately to support the team.<br>• Perform receptionist duties, including greeting visitors and managing front desk operations.<br>• Accurately input data into systems and maintain up-to-date records.
We are looking for a skilled and detail-oriented individual to join our team as a Project and Program Manager in Atlanta, Georgia. This long-term contract position involves overseeing program objectives, managing resources effectively, and ensuring projects are delivered within scope, time, and budget constraints. You will play a key role in driving impactful results while collaborating with diverse teams and stakeholders.<br><br>Responsibilities:<br>• Develop and implement project plans to meet specific program goals and objectives.<br>• Monitor budgets, timelines, and scope to ensure successful project completion.<br>• Coordinate with cross-functional teams, subcontractors, and support personnel to align resources and resolve challenges.<br>• Analyze complex problems and apply domain expertise to identify effective solutions.<br>• Provide clear communication across multiple teams, including project managers and colleagues.<br>• Ensure compliance with industry standards and organizational practices.<br>• Lead efforts to optimize procedures and enhance operational efficiency.<br>• Support talent management initiatives by mentoring team members and assisting with skill development.<br>• Interface with international teams and manage tasks requiring global collaboration.<br>• Conduct quality assurance to maintain high standards in program execution.
<p>We are looking for an Informatica Developer to design and develop application integrations via Informatica IDMC APIs using Cloud Application Integration (CAI) and Cloud Data Integration (CDI) services. This will be a 100% remote opportunity.</p><p><br></p><p>The candidate should have strong SQL database query knowledge working with applications. The developer should also have thorough experience in developing IDMC REST API interfaces with CDI and CAI. The candidate should also have expertise with testing REST APIs using a software tool such as Bruno or an equivalent. Additionally, the candidate should also have a strong understanding of JSON data formatting.</p><p>The developer should have expertise in building ETL/ELT mappings and workflows using CDI. The candidate should have experience loading a Data Warehouse and be knowledgeable with Star Schema and 3rd normal form design. The candidate will contribute throughout the data management lifecycle process areas such as data acquisition, management, manipulation, and implement integrations between SaaS vendors, on-premise applications, and the Enterprise Data Warehouse environment.</p><p><br></p><p>Essential duties & responsibilities are:</p><p>• Work with Informatica Tech Lead, IT database administrators, systems administrators, and data warehousing development teams</p><p>• Support development, migration of data through Informatica IDMC API integrations, procedure development, troubleshooting, system configuration, security administration, and account setup.</p><p>• Support the lifecycle of physical data models and data maps for data warehouse system.</p><p>• Aid end users and programmers regarding data warehouse related problems and issues.</p><p>• Provide technical expertise to end-users who create complex queries and reports.</p><p>• Coordinate, schedule, and tests upgrades to the data warehouse system.</p>
<p><strong>ACCOUNTS PAYABLE MANAGER - Well-Established Manufacturer in Duluth, GA</strong></p><p>My client, a well-established manufacturer in Duluth, is looking for a talented and experienced <strong>Accounts Payable Manager</strong> to join their finance team in Duluth, GA. In this role, you’ll lead their Accounts Payable function, overseeing the complete AP cycle, managing vendor relationships, and ensuring accuracy and compliance in all processes. This is a hands-on leadership position where you’ll guide a great team, improve processes, and make a direct impact on the financial health of the organization.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee the full accounts payable cycle – invoice receipt, processing, verification, and reconciliation.</li><li>Lead, mentor, and develop a team of AP specialists, fostering collaboration and high performance.</li><li>Ensure on-time and accurate vendor payments while maintaining strong vendor partnerships and optimizing cash flow.</li><li>Develop and maintain AP policies and procedures in line with GAAP and company standards.</li><li>Partner with purchasing, operations, and other teams to resolve invoice discrepancies and ensure accurate cost allocations.</li><li>Manage month-end and year-end AP close processes, including reconciliations and accruals.</li><li>Identify and implement process improvements and automation for greater efficiency.</li><li>Maintain accurate vendor master data with proper controls.</li><li>Prepare AP-related reports, analyses, and reconciliations for leadership.</li><li>Support audits by providing required documentation.</li></ul><p><br></p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
