We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>We are seeking a Tier II Help Desk Technician to provide intermediate-level technical support to end-users. The ideal candidate will troubleshoot hardware and software issues, escalate unresolved incidents, and ensure timely resolution of service requests. This role requires strong communication skills and the ability to work independently or in a team environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to escalated help desk tickets related to desktops, laptops, printers, and applications</li><li>Provide remote and on-site support to end-users</li><li>Perform software installations, updates, and system configurations</li><li>Maintain documentation of issues and solutions</li><li>Escalate complex issues to Tier III or appropriate teams</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>Position Summary</p><p>We are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for end users. This role will troubleshoot hardware, software, and networking issues while ensuring a positive support experience.</p><p>Key Responsibilities</p><ul><li>Respond to support tickets, calls, and emails in a timely manner.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Manage user accounts, permissions, and access requests.</li><li>Document issues and maintain knowledge base articles.</li><li>Provide user training on systems and applications.</li></ul><p><br></p>
<p>Position Summary</p><p>We are seeking a Help Desk Analyst to provide technical support to end users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Respond to Tier 1 and Tier 2 support requests via phone, email, and ticketing system.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage user accounts, password resets, and access permissions.</li><li>Document issues, solutions, and escalation steps.</li><li>Train users on basic IT practices and applications.</li></ul><p><br></p>
We are looking for a Tier III Help Desk Technician with advanced troubleshooting skills to handle escalations and complex IT support issues. This role serves as a senior support resource and will work closely with system and network teams to resolve high-level incidents. Responsibilities: Resolve advanced technical issues involving networks, servers, and enterprise systems Serve as an escalation point for Tier I and II technicians Document solutions and create knowledge base articles Assist with IT projects and deployments Mentor entry level help desk staff
We are looking for motivated individuals to join our team as Outbound Sales representatives in Buford, Georgia. This is an exciting Contract to Permanent opportunity that offers competitive hourly pay and commission potential. The role is ideal for candidates with strong communication skills and a passion for delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, addressing customer inquiries and resolving issues efficiently.<br>• Engage with clients via direct phone calls to promote products and services, ensuring a positive and attentive interaction.<br>• Handle inside sales tasks, including managing leads, closing sales, and meeting or exceeding sales targets.<br>• Maintain accurate records of customer interactions and sales activities in the company's CRM system.<br>• Collaborate with team members to identify opportunities for improving sales strategies and processes.<br>• Demonstrate a thorough understanding of the company's products to provide informed recommendations and solutions to customers.<br>• Participate in training sessions and team meetings to stay updated on company offerings and sales techniques.<br>• Build and maintain strong relationships with clients to encourage repeat business and referrals.<br>• Monitor and follow up on sales leads to ensure timely and successful conversion.<br>• Provide excellent customer service by addressing concerns and ensuring client satisfaction.
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
<p>We are hiring a Data Center Engineer to support day-to-day operations of a mission-critical data center environment in Metro Atlanta. The ideal candidate will have experience with physical hardware, racking/cabling, network configurations, and environmental controls. This is a hands-on role requiring strong problem-solving skills and the ability to manage infrastructure deployments and maintenance tasks.</p>
We are seeking a PC Technician to install, configure, and maintain desktops, laptops, and peripheral devices. This position will provide both on-site and remote support, including hardware repairs and upgrades. Responsibilities: Install and configure desktops, laptops, printers, and other peripherals Troubleshoot hardware and software issues Perform imaging, patching, and asset inventory updates Replace and repair PC components as needed Provide support for local users and escalate when necessary
<p>A global professional services firm is seeking a high-touch IT Services Coordinator to join its Atlanta office. This is a hybrid role (3 days onsite: Tuesday–Thursday) supporting a dynamic team of consultants, executives, and staff across multiple locations.</p><p><br></p><p>Position Overview:</p><p>As the IT Services Coordinator, you’ll be the front-line technical support resource for a high-performing office. You’ll troubleshoot hardware, software, and network issues, assist with mobile and A/V setups, and collaborate with a close-knit IT team to ensure seamless operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide hands-on support for desktops, laptops, mobile devices, A/V systems, and network infrastructure</li><li>Troubleshoot issues across Windows 365, Office 365, Outlook, Active Directory, and Cisco systems</li><li>Manage and resolve tickets via ServiceNow</li><li>Support users locally in Atlanta and remotely in other U.S. offices</li><li>Partner with senior IT team members for escalations and project work</li></ul>
<p><strong>Position Summary</strong></p><p> We are seeking an ERP Support Specialist to provide ongoing system support, troubleshoot issues, and ensure smooth daily operations of the ERP system.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 ERP support for end users.</li><li>Troubleshoot and resolve functional and technical ERP issues.</li><li>Escalate complex problems to developers or vendors as needed.</li><li>Maintain user access, roles, and security settings.</li><li>Assist with ERP upgrades, patches, and enhancements.</li></ul><p><br></p>
<p>Inventory Coordinator</p><p><br></p><p><br></p><p>Summary of Position:</p><p><br></p><p>Looking for an Inventory Coordinator. As the Inventory Coordinator you will be the go-to person for all things Merchandise Related for Safety & Automotive Emissions stations in North America. As the Inventory Coordinator you will be the POS expert. All our emission stations are currently using one of the leading cloud-based POS Systems. You will be responsible for placing orders, inventory tracking, maintaining & adding item data within the POS system, as well as reporting. You will analyze sales & market trends, as well as provide product life cycles & line extension recommendations. You will work closely with the Marketing & Merchandising Manager in the performance of these duties, as well as the execution of product introduction & phase out, product data maintenance, product flow & inventory control goals.</p><p><br></p><p><br></p><p>Position Duties and Responsibilities:</p><p><br></p><p>· Partner with IT & PTI team to accurately load new items into POS system</p><p><br></p><p>· Coordinate & support new product training</p><p><br></p><p>· Manage new merchandise vendor set up</p><p><br></p><p>· Maintain current inventory data in POS system</p><p><br></p><p>· Acts as a liaison between the vendors, station managers / inspectors, & focusing on the timely delivery of products, as well as resolving any product issues.</p><p><br></p><p>· Research, acquire & update information on products in the backend of the POS</p><p><br></p><p>· Analyze item sales trends & provide recommendations for line extensions & phase outs</p><p><br></p><p>· Analyze product assortments & recommend expansion & phase outs on a per-station basis</p><p><br></p><p>· Manage inventory audit of all stations merchandise</p><p><br></p><p>· Perform inventory spot checks throughout the year</p><p><br></p><p>· Create & submit purchase orders for product replenishment for all stations</p><p><br></p><p>· Contribute & support department initiatives</p><p><br></p><p>· Assist in the communication of all pertinent product information to internal & external partners.</p><p><br></p><p>· Complete daily merchandise sales reports, as well as monthly cost of goods report</p><p><br></p><p>· Perform sales trend analysis & provide recommendations</p><p><br></p><p>· Assist in all operational & administrative functions</p><p><br></p><p>· Perform other duties as assigned</p><p><br></p><p><br></p><p><br></p>
We are currently on the lookout for an ERP/CRM Configuration SME to join our team based in Atlanta, Georgia. This role involves working closely with various team members and business leaders to support and enable daily operations and to lead various projects.<br><br>Responsibilities:<br><br>• Collaborate with business process owners and plant leaders to provide high-quality support in a timely and cost-efficient manner.<br>• Understand and advise project teams on the relationship between data, functionality, and business processes.<br>• Lead project teams in delivering functionality to the business, being on site as needed.<br>• Deliver effective support via ServiceNow platform.<br>• Assess, analyze, and provide timely resolution of issues in the production systems.<br>• Lead the design and realization of system/process enhancements ensuring they are delivered on time and without defects.<br>• Utilize skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning.<br>• Manage multiple work streams and adapt to changes in prioritization in a fast-paced, high-volume environment.<br>• Establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders across all levels of the business unit organization.<br>• Leverage Microsoft Office proficiently (Excel intermediate to advanced, Outlook, Word, PowerPoint) in executing tasks.
<p>We are looking for a detail-oriented Legal Administrative Assistant to join our team in Atlanta, Georgia. This Contract-to-long-term position offers an opportunity to support a thriving law firm by handling a variety of administrative tasks and assisting attorneys and paralegal staff with overflow work. </p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to attorneys and staff, including managing overflow tasks from legal secretaries and paralegals.</p><p>• Perform document shredding, scanning, and copying to maintain organized records.</p><p>• Prepare and stuff envelopes for mailing purposes.</p><p>• Break down and organize closing files for efficient access.</p><p>• Manage electronic copies of documents and ensure accurate filing.</p><p>• Schedule and confirm appointments for attorneys and staff.</p><p>• Answer and direct calls using a multi-line phone system.</p><p>• Maintain a clean and organized workspace, adhering to office protocols.</p><p>• Ensure compliance with COVID-related precautions, including hand sanitation and social distancing where applicable.</p>
<p>We are looking for an experienced Customer Service Representative III to join our remote team for an overnight shift. This long-term contract role is ideal for someone passionate about delivering exceptional service and fostering positive customer relationships. You will play a key role in ensuring operational excellence while supporting both customers and team members.</p><p><br></p><p><strong>OVERNIGHT SHIFT: 11pm - 7:30am</strong></p><p><strong>100% REMOTE</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring satisfaction.</p><p>• Maintain accurate and organized logs of customer interactions and service activities.</p><p>• Implement corrective actions to address recurring concerns and improve service quality.</p><p>• Supervise and guide team members to achieve their performance goals and maintain high standards.</p><p>• Apply leadership skills to foster a collaborative and productive work environment.</p><p>• Ensure compliance with established operating procedures and company policies.</p><p>• Assist in talent management by identifying training needs and supporting employee development.</p><p>• Communicate effectively with customers and team members to ensure clarity and alignment.</p><p>• Monitor service performance metrics and recommend improvements where necessary.</p>
<p>We are currently seeking a highly motivated <strong>Enrollment Specialist</strong> to join our remote call center team. This <strong>Enrollment Specialist</strong> role is a critical part of our sales support function, where you will play a key part in ensuring accurate benefit verification and documentation. As an <strong>Enrollment Specialist</strong>, you will work closely with field sales agents to transition point-of-sale calls and provide essential backend support.</p><p><br></p><p><strong>Schedule & Location</strong></p><ul><li><strong>Remote (must reside in CST/EST states)</strong></li><li>Monday – Friday with occasional Saturdays</li><li>8-hour shifts between <strong>7:00 AM – 6:00 PM CST</strong></li><li>Must be flexible with hours during peak season (October – December)</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as a liaison between field sales and internal systems by supporting sales agents during point-of-sale calls</li><li>Handle high call volumes, especially during open enrollment season (call volume doubles or triples during peak months)</li><li>Accurately verify member benefits, copays, and billing details</li><li>Ensure proper documentation with high attention to detail</li><li>Use multiple computer systems and applications to input and retrieve data efficiently</li><li>Provide bilingual support if applicable (Spanish or Korean preferred)</li><li>Consistently demonstrate empathy and professionalism on every call</li><li>Maintain reliable attendance and performance during high-volume periods</li><li>Learn and adapt quickly to technology and the job’s high-level workflow</li></ul>
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
<p>We are looking for an experienced Program Management Consultant to join our team on a contract basis. In this role, you will oversee complex projects, coordinate cross-functional teams, and ensure seamless execution of deliverables. This position offers an exciting opportunity to apply your expertise in project management and client relations within a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement project plans, ensuring alignment with organizational goals and timelines.</p><p>• Collaborate with cross-functional teams to streamline operations and optimize processes.</p><p>• Monitor project progress and address any issues or risks to maintain timely delivery.</p><p>• Conduct research and analysis to support decision-making and improve project outcomes.</p><p>• Provide training and guidance to team members to enhance their understanding of policies and procedures.</p><p>• Manage client relations, ensuring high levels of satisfaction and effective communication.</p><p>• Troubleshoot operational challenges and propose innovative solutions.</p><p>• Serve as a liaison between stakeholders to facilitate negotiation and resolve conflicts.</p><p>• Review and refine project methods to ensure efficiency and compliance with standards.</p><p>• Prepare detailed reports and presentations to communicate progress and results to leadership.</p>
<p><strong>ACCOUNTS PAYABLE MANAGER - Well-Established Manufacturer in Duluth, GA</strong></p><p>My client, a well-established manufacturer in Duluth, is looking for a talented and experienced <strong>Accounts Payable Manager</strong> to join their finance team in Duluth, GA. In this role, you’ll lead their Accounts Payable function, overseeing the complete AP cycle, managing vendor relationships, and ensuring accuracy and compliance in all processes. This is a hands-on leadership position where you’ll guide a great team, improve processes, and make a direct impact on the financial health of the organization.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee the full accounts payable cycle – invoice receipt, processing, verification, and reconciliation.</li><li>Lead, mentor, and develop a team of AP specialists, fostering collaboration and high performance.</li><li>Ensure on-time and accurate vendor payments while maintaining strong vendor partnerships and optimizing cash flow.</li><li>Develop and maintain AP policies and procedures in line with GAAP and company standards.</li><li>Partner with purchasing, operations, and other teams to resolve invoice discrepancies and ensure accurate cost allocations.</li><li>Manage month-end and year-end AP close processes, including reconciliations and accruals.</li><li>Identify and implement process improvements and automation for greater efficiency.</li><li>Maintain accurate vendor master data with proper controls.</li><li>Prepare AP-related reports, analyses, and reconciliations for leadership.</li><li>Support audits by providing required documentation.</li></ul><p><br></p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
