We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a skilled Telecommunications Consultant to join our team in Atlanta, Georgia. In this long-term contract role, you will play a critical part in optimizing telecom systems, streamlining processes, and building robust disaster recovery plans for our healthcare-focused organization. Your expertise will contribute to ensuring operational efficiency and improved vendor management within the telecommunications domain.<br><br>Responsibilities:<br>• Design and implement systems to route invoices directly to the appropriate teams while setting up alert mechanisms for timely payment processing.<br>• Develop vendor management reports with a focus on critical communication lines, including emergency services such as 911.<br>• Create and execute comprehensive disaster recovery and business continuity plans to safeguard telecommunications infrastructure.<br>• Assess and optimize Avaya and other telecom systems to enhance the overall telecommunications environment.<br>• Automate reporting processes using Tableau, ensuring data is effectively hosted and accessible.<br>• Collaborate across departments to ensure smooth communication and alignment on telecommunications initiatives.<br>• Utilize Tableau to build dynamic dashboards and reports, improving data visualization and decision-making capabilities.<br>• Ensure compliance with industry standards and regulations, including ICD CPT and ICD-10 codes.<br>• Leverage Amazon Web Services (AWS) to enhance system performance and scalability.
SAP ABAP Developer I Employment Type: permanent Benefits: Health insurance, paid time off, retirement plan, company-paid life insurance, supplemental Aflac and legal plans Summary: Seeking an SAP ABAP Developer I to design, develop, test, and maintain SAP applications. This role involves collaborating with cross-functional teams to analyze business requirements and implement solutions that enhance SAP functionalities. Strong ABAP programming skills and a solid understanding of SAP modules are essential. Key Responsibilities: Develop and maintain SAP programs using ABAP Customize and enhance SAP applications based on business needs Debug and troubleshoot existing ABAP code Collaborate with functional consultants to integrate SAP modules and third-party systems Design and implement interfaces between SAP and external applications Optimize ABAP program performance Conduct code reviews and create technical documentation Develop and execute unit tests, support QA efforts Provide ongoing support and issue resolution for SAP applications
<p>Robert Half HR Solutions is currently sourcing for an Employee Relations Process Project Manager for our client. This role is fully remote. This HR Project Manager requires deep expertise in Employee Relations process establishment and scalability. This contract is expected to last 4-6 months in duration with the possibility for extension based on business needs. In this role, you will lead the design and implementation of a revamped Employee Relations process for a large healthcare organization with over 10,000 employees. This position offers an exciting opportunity to drive meaningful improvements in case management, compliance, and organizational development. Our client has processes established, however the business need requires a new evolution of what is currently in practice. </p><p><br></p><p>Responsibilities:</p><p>• Evaluate existing Employee Relations processes, tools, and resources to identify areas for enhancement and optimization.</p><p>• Develop a multi-tiered Employee Relations case management model, including self-service options and escalation paths for complex cases.</p><p>• Design comprehensive workflows, escalation procedures, and end-to-end processes for managing Employee Relations cases.</p><p>• Create detailed documentation, playbooks, and decision-making frameworks for HR professionals and people managers.</p><p>• Deliver targeted training programs for HR managers and people leaders, enabling them to handle cases effectively within their respective tiers.</p><p>• Develop self-service training modules for managers to address routine Employee Relations concerns independently.</p><p>• Provide strategic guidance on risk mitigation, compliance, and employment law considerations to ensure organizational alignment.</p><p>• Collaborate with legal teams and internal stakeholders to ensure the successful integration of the revamped Employee Relations framework into broader HR operations.</p><p>• Recommend and implement tools or technology solutions for effective tracking, reporting, and management of Employee Relations cases.</p>
