Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments.<br>• Administer and troubleshoot firewalls and networks to maintain optimal system security and performance.<br>• Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support.<br>• Perform upgrades and maintenance on Windows servers while ensuring system reliability.<br>• Support and manage O365 and Active Directory environments to enhance user access and system functionality.<br>• Handle service desk tickets efficiently by diagnosing and resolving technical problems.<br>• Collaborate with team members to provide clear communication and effective solutions for IT challenges.<br>• Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise.<br>• Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations.<br>• Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Desktop Support Analyst to assist with a large-scale laptop setup project in Atlanta, Georgia. This contract position involves configuring and preparing devices for deployment while adhering to technical guidelines and ensuring quality standards are met. If you are detail-oriented with a strong understanding of Windows systems and device provisioning, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and configure incoming laptops using Windows 10/11 setup procedures.<br>• Utilize Windows Autopilot or similar provisioning tools to streamline device setup.<br>• Follow technical checklists and workflows to ensure accurate and consistent configuration.<br>• Handle and organize multiple laptops efficiently during setup processes.<br>• Conduct thorough quality checks to confirm proper functionality of devices.<br>• Collaborate with team members to meet project deadlines and ensure smooth operations.<br>• Troubleshoot basic hardware and software issues during the configuration process.<br>• Maintain accurate records of completed setups and device inventory.<br>• Provide updates and feedback to supervisors on project progress and challenges.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
Key Responsibilities:<br><br>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.<br>Join Windows workstations to the domain and resolve connectivity problems.<br>Support the O365 Suite of applications<br>Configure and troubleshoot printers, ensuring reliable functionality for end-users.<br>Respond to service desk tickets promptly and maintain detailed documentation of solutions.<br>Collaborate with team members to improve IT processes and procedures.<br>Deliver high-quality customer service to clients and internal users.<br>Qualifications:<br><br>Proven experience in IT support or helpdesk roles.<br>Strong knowledge of Windows Desktop Operating Systems and domain integration.<br>Hands-on experience with printer setup and troubleshooting.<br>Excellent communication and problem-solving skills.<br>Ability to prioritize tasks and manage multiple issues simultaneously.<br>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>Robert Half HR Solutions is sourcing for a hybrid full cycle recruiter with 7+ years of experience for our client located in Buckhead, Atlanta. This role is onsite 3 days a week. This long-term contract position offers the opportunity to support sourcing and procurement functions while driving impactful recruitment strategies. If you thrive in fast-paced environments and have a passion for connecting top talent with meaningful opportunities, this role is perfect for you. </p><p><br></p><p>Our client requires candidates who can demonstrate working in a highly metric driven environment with a wide variety of functional recruiting. Candidates who have experience recruiting in professional services will be given first consideration. Additionally, full cycle contract recruiters who have specifically recruited for business real estate, commercial property, investment property, and income property will be of particular interest to our client. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the full recruitment lifecycle, including sourcing, screening, interviewing, negotiating offers, and onboarding.</p><p>• Develop and implement tailored recruitment plans for positions ranging from entry-level to executive roles.</p><p>• Manage a high volume of requisitions (35-45), maintaining accuracy and efficiency in candidate tracking and communication.</p><p>• Leverage LinkedIn and other networks focused on attention to detail to proactively build a pipeline of candidates with relevant experience.</p><p>• Collaborate with the Director of Talent Acquisition to enhance hiring strategies and participate in firm-wide recruitment initiatives.</p><p>• Provide detailed recruitment metrics and reports to internal stakeholders and external clients.</p><p>• Utilize innovative sourcing techniques to identify diverse talent pools and maintain a warm bench of potential candidates.</p><p>• Promote the organization’s values and culture throughout the recruitment process to attract top-tier talent.</p><p>• Stay informed about industry trends and best practices to continuously improve recruiting efforts.</p>
<p>Job description: </p><p>Provides general front desk coverage duties including greeting guests, answering and directing incoming calls, maintaining supplies and reception area appearance as well as mail distribution. This position also provides a variety of administrative duties in support for many other departments, such as the HR and Logistics teams. This role is very diverse and requires the ability to multi-task, take independent initiative, properly organize and prioritize in order to meet deadlines while managing competing priorities. Must embrace a strong customer service mentality and function with a high degree of professionalism. </p><p><br></p><p> Job Responsibilities: </p><p>• Front office receptionist responsibilities include; handling incoming calls and greeting visitors and guests </p><p>• Follow up on incoming client calls to ensure all calls are attended to by the appropriate staff member </p><p>• Take lead on internal events by coordinating logistics, collateral, catering, setup, and tear-down </p><p>• Maintain, and troubleshoot office equipment; train staff members on proper operation and handling of equipment </p><p>• Manage resource scheduling utilizing Microsoft Outlook calendars (e.g. conference rooms, hardware) </p><p>• Track office supply inventory and order office supplies, as needed, using cost-effective approach </p><p>• Process and distribute office mail, type and distribute correspondence, make copies, etc. </p><p>• Provide HR process support which may include; scheduling appts, maintaining records, and providing process-related guidance and information to employees </p><p>• Maintain orderly conference rooms, workrooms, kitchens, and lobby </p><p>• Identify, recommend and implement solutions for interdepartmental and business operations processes </p><p>• Collaborate with all departments to achieve operational excellence </p><p><br></p><p> Skills, Qualifications & Experience: </p><p>• High School diploma required; some college preferred. </p><p>• 3 or more years of experience in an office setting </p><p>• Must possess the ability to keep information confidential. </p><p>• Exceptional interpersonal, oral, and written communications skills. </p><p>• Exceptional analytical and computer skills including advanced skills in Microsoft Office software. </p><p>• detail-oriented demeanor and ability to think on their feet to handle the unexpected. </p><p>• Process a high level of dependability including stellar attendance and punctuality. </p><p>• Self-driven, with consistent follow-up and follow-through </p><p>• Sound judgment around reasonable purchases </p><p><br></p><p> Schedule: </p><p>• 8-hour shift; 8-5 pm </p><p>• Day shift </p><p>• Monday to Friday </p><p><br></p><p> Experience: </p><p>• Microsoft Excel: 3 years (Required) </p><p>• Microsoft Outlook: 3 years (Required) </p><p>• Microsoft PowerPoint: 3 years (Required) </p><p>• Office management: 3 years (Required) </p><p>• Multi-line phone systems: 3 years (Required)</p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Rome, Georgia. In this role, you will oversee the complete cycle of processing invoices for goods and services, ensuring accuracy and compliance with accounting procedures. This position requires a proactive individual who can effectively communicate with vendors and internal teams while maintaining meticulous financial records.<br><br>Responsibilities:<br>• Audit vendor invoices to ensure proper documentation and approvals before system entry.<br>• Process and distribute vendor payments using various payment methods.<br>• Address inquiries from vendors and employees regarding payments and invoices.<br>• Serve as a liaison between the company and suppliers to resolve billing discrepancies or account issues.<br>• Support financial audits and bank examinations by providing necessary data and documentation.<br>• Verify the accuracy of information from sales orders and shipping documents.<br>• Generate monthly account statements for customers and maintain Excel-based accounts receivable reports.<br>• Organize and update accounting records in the electronic file management system.<br>• Assist with monthly and annual financial closings.<br>• Take on ad hoc projects and additional responsibilities as required to meet company needs.
We are looking for a detail-oriented Contracts Administrator to join our team on a contract basis in Atlanta, Georgia. In this role, you will be responsible for reviewing and organizing engagement contracts for government clients, ensuring accurate data entry into project management systems, and standardizing documentation processes. This is an excellent opportunity for someone with strong administrative skills and a solid understanding of contracts to contribute to an impactful project.<br><br>Responsibilities:<br>• Review engagement contracts from government clients to identify key data points and ensure accurate documentation.<br>• Enter contract details into the designated project management system, maintaining precision and consistency.<br>• Organize and clean up the folder structure in SharePoint, creating standardized procedures for storing and naming editable and final documents.<br>• Validate terms across contracts, ranging from simple engagement letters to comprehensive 90-page agreements.<br>• Collaborate with team members to ensure budgets are correctly allocated for each client within the specified timeframe.<br>• Utilize Microsoft tools and provided credentials to access and manage contract files effectively.<br>• Ensure all work is completed by the project's deadline, maintaining a high level of accuracy and efficiency.<br>• Participate in project kickoff meetings and provide updates on progress as required.<br>• Support the team in establishing long-term administrative processes for contract management.<br>• Adhere to organizational standards for confidentiality and compliance in handling sensitive contract information.
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
