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2 results for Entry Level Help Desk Support in Atlanta, GA

Help Desk/Desktop Support Analyst

Atlanta, Georgia
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable day-to-day technical support for employees in Atlanta, Georgia. In this role, you will help users stay productive by resolving hardware, software, and access issues across office and remote environments. During the first few months, you will build knowledge of internally developed applications and the cloud environment that supports them so you can provide effective front-line assistance and escalate issues appropriately. Responsibilities: • Deliver first- and second-level support for employees by diagnosing technical problems, handling user setup, and restoring access to essential systems and tools. • Assist with Microsoft 365 products and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot, ensuring users can work efficiently across collaboration platforms. • Support internally developed business applications, resolve common issues directly, and route more advanced incidents to the appropriate technical teams when needed. • Prepare, deploy, maintain, and troubleshoot laptops, desktops, monitors, peripherals, and related equipment in line with company standards. • Coordinate technology setup for new hires and manage account, device, and access changes throughout employee onboarding, role changes, and offboarding. • Configure and support workstations for both onsite and remote staff, including desk moves, hardware swaps, and office layout adjustments. • Keep meeting rooms and shared collaboration spaces fully operational by maintaining video conferencing, audio-visual, and presentation technology. • Track IT assets accurately, maintain inventory records, and help ensure equipment is assigned, recovered, and available when required. • Work with external service partners and internal IT colleagues to resolve incidents efficiently, document activity clearly, and identify recurring issues that could be improved through process changes or automation.
2026-09-09T00:00:00Z

Customer Support Engineer - ENT

Kennesaw, Florida
onsite
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a Customer Support Engineer - ENT to support the delivery and ongoing performance of energy management solutions for customers in Kennesaw, Georgia. This Long-term Contract position is ideal for someone who can balance technical support, customer communication, and careful coordination across clients, contractors, and vendors. The role requires strong judgment, organized documentation habits, and the ability to work independently while aligning with supervisory direction. Responsibilities: • Provide day-to-day support for energy management solutions, helping customers resolve issues and maintain reliable system performance. • Coordinate with clients, contractors, and external vendors to keep service activities moving forward and aligned with expected timelines. • Manage service requests from initial intake through resolution, including phone and email communication, status updates, and follow-up. • Create and maintain clear records, reports, and procedural documentation using Microsoft Office tools such as Excel, Word, and Outlook. • Review customer needs and technical details to help plan work, improve service workflows, and support efficient delivery outcomes. • Offer guidance and training to users or stakeholders on processes, tools, and support expectations when needed. • Work independently on assigned tasks while keeping leadership informed of progress, priorities, and any issues affecting delivery schedules. • Support process execution by researching issues, verifying specifications, and helping ensure work is completed according to defined procedures.
2026-09-23T00:00:00Z