We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Technical Support Engineer to join our team in Atlanta, Georgia. This position focuses on providing comprehensive technical support and cloud systems administration to ensure the smooth operation of IT infrastructure and user experiences. As part of a long-term contract, you will play a key role in maintaining systems, managing cloud environments, and supporting users in a hybrid workplace.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and system issues for desktops, laptops, mobile devices, printers, and peripherals, both on-site and remotely.<br>• Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, and security across multiple platforms.<br>• Monitor and support resources within Microsoft Azure, including user identity management and basic troubleshooting of cloud-hosted systems.<br>• Configure and maintain conference room technology, such as Teams Rooms and video conferencing systems, to ensure efficient meeting experiences.<br>• Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management, while coordinating with finance and procurement teams.<br>• Manage and prioritize IT service tickets using tools like Freshworks or Monday.com, ensuring timely resolution and clear communication.<br>• Install, configure, and maintain software and hardware in alignment with organizational standards, assisting in system upgrades and deployments.<br>• Collaborate with cross-functional teams to identify recurring technical issues, implement solutions, and document processes.<br>• Enforce IT security policies and manage device compliance through tools like Intune, Azure AD Conditional Access, and Microsoft Defender.<br>• Provide training and guidance to users on productivity tools, including Teams, Office 365, and security best practices.
We are looking for a motivated IT Support Technician (Tier I) to provide first-level technical assistance to internal employees in a hybrid work environment. This role involves hands-on support, including troubleshooting, device setup, and resolving technical issues, ensuring smooth operations for end-users. As part of a dynamic team, you will handle customer-facing responsibilities and escalate advanced issues as necessary. This contract position is perfect for someone early in their IT career who is eager to grow and develop their technical expertise.<br><br>Responsibilities:<br>• Diagnose and resolve common technical issues related to hardware, software, and peripherals for desktops, laptops, and mobile devices.<br>• Set up and configure laptops and mobile devices, including imaging and enrollment into Microsoft Intune.<br>• Provide assistance with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive, addressing user concerns and performing account-related tasks.<br>• Deliver basic support for conference room technology, ensuring smooth operation during meetings and addressing AV-related issues.<br>• Manage support tickets using tools like Freshworks or Monday.com, ensuring timely updates and effective communication with users.<br>• Track IT assets, maintain inventory records, and coordinate equipment transfers to ensure accurate documentation.<br>• Create and maintain IT documentation, contributing to knowledge articles and identifying trends in recurring issues.<br>• Promote IT security best practices, including password management and device safety, while escalating potential security concerns.<br>• Adhere to established service level agreements (SLAs) for response and resolution times of Tier I support requests.<br>• Assist with troubleshooting device compliance issues, applications, and updates to maintain operational efficiency.
We are looking for a skilled Desktop Support Analyst to join our team in Calhoun, Georgia. This role involves providing technical assistance to clients by troubleshooting and resolving hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, the ability to communicate technical solutions effectively, and a proactive attitude towards learning new technologies. This is a Contract-to-Permanent position, offering an opportunity to grow within the organization.<br><br>Responsibilities:<br>• Manage daily deskside support tasks, addressing user tickets related to hardware, software, network connectivity, and telephony.<br>• Assist clients with installing and configuring Microsoft products, including Office 365, Windows OS, and Azure.<br>• Provide step-by-step guidance to users for installing applications and computer peripherals.<br>• Diagnose technical issues by asking targeted questions and conducting thorough troubleshooting.<br>• Resolve problems through remote support and testing alternative solutions.<br>• Take ownership of support tickets and ensure their resolution, including documenting issues and solutions in logs.<br>• Perform minor administrative tasks on backend servers, such as applying software updates and managing backups.<br>• Escalate unresolved issues to higher-level support teams when necessary.<br>• Follow up with clients to confirm functionality and satisfaction before closing tickets.<br>• Develop technical documentation and user manuals to support clients and enhance service delivery.
We are looking for an experienced Senior Public Tax Accountant to join our team in Alpharetta, Georgia. In this role, you will handle complex tax engagements for a variety of clients, including individuals, corporations, partnerships, and trusts. This is a contract-to-permanent opportunity where you will play a critical role in tax preparation, compliance, and strategic planning while mentoring entry level staff.<br><br>Responsibilities:<br>• Prepare and review tax returns for individuals, corporations, partnerships, and trusts, ensuring accuracy and compliance with regulations.<br>• Conduct in-depth tax research and stay updated on changes in tax laws to provide expert guidance.<br>• Offer strategic tax planning and advisory services tailored to client needs.<br>• Manage multiple client engagements, ensuring timely delivery of high-quality work.<br>• Review work completed by entry level staff, providing constructive feedback and mentorship.<br>• Assist with federal and state tax audits, including responding to inquiries and preparing necessary documentation.<br>• Build and maintain strong relationships with clients through clear communication and exceptional service.<br>• Identify areas for improvement in tax processes and contribute to growth initiatives within the firm.<br>• Collaborate with the team to ensure efficient and effective completion of projects.
We are looking for a detail-oriented Legal Assistant to join our team on a contract basis. This role involves providing essential support to legal professionals within the non-profit sector, ensuring accuracy and efficiency in legal documentation and processes. Based in Stone Mountain, Georgia, this position offers an opportunity to contribute to meaningful legal work in a collaborative environment.<br><br>Responsibilities:<br>• Assist in drafting, proofreading, and finalizing legal documents and correspondence to ensure accuracy.<br>• Conduct research on legal cases and issues related to education law and civil litigation.<br>• Manage and organize case files, maintaining comprehensive and up-to-date records.<br>• Communicate effectively with clients, attorneys, and stakeholders to provide updates and gather necessary information.<br>• Schedule meetings, hearings, and other appointments while coordinating calendars for legal staff.<br>• Support the preparation of legal briefs and presentations for court proceedings.<br>• Monitor deadlines and ensure timely submission of required documentation.<br>• Handle administrative tasks such as filing, data entry, and document management.<br>• Maintain compliance with legal standards and regulations in all tasks.<br>• Provide assistance during litigation processes, including trial preparation and discovery management.
<p>Our client is seeking an experienced <strong>Salesforce</strong> <strong>Technical Lead</strong> with strong expertise in <strong>Salesforce development</strong> and <strong>release engineering</strong>. This individual will serve as a key liaison between client's local team and Deloitte’s offshore development team, ensuring seamless coordination of Salesforce releases and efficient data management. The ideal candidate combines hands-on technical skills with leadership capabilities to drive successful implementations and maintain confidence in Salesforce systems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Leadership & Coordination</strong></p><ul><li>Act as the primary point of contact between local stakeholders and offshore development teams.</li><li>Provide guidance and oversight on Salesforce development activities without direct people management responsibilities.</li><li>Ensure alignment of deliverables, timelines, and quality standards across teams.</li></ul><p><strong>Release Management & Engineering</strong></p><ul><li>Own and manage Salesforce release processes, including planning, scheduling, and execution.</li><li>Implement best practices for release engineering to minimize downtime and ensure smooth deployments.</li><li>Collaborate with offshore teams to avoid diverting development resources for release tasks.</li></ul><p><strong>Salesforce Development</strong></p><ul><li>Perform hands-on Salesforce development as needed, including customizations, integrations, and troubleshooting.</li><li>Maintain high confidence and competence in Salesforce technical capabilities.</li></ul><p><strong>Data Management</strong></p><ul><li>Extract, transform, and load (ETL) data within Salesforce environments.</li><li>Utilize tools such as Workbench or equivalent for data operations, ensuring accuracy and integrity.</li></ul><p><strong>DevOps & Process Improvement</strong></p><ul><li>Understand DevOps principles and practices relevant to Salesforce environments.</li><li>Gather requirements and lead implementation of DevOps-related initiatives when necessary.</li></ul><p><br></p>
