We are looking for a skilled Desktop Support Analyst to join our team in Calhoun, Georgia. This role involves providing technical assistance to clients by troubleshooting and resolving hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, the ability to communicate technical solutions effectively, and a proactive attitude towards learning new technologies. This is a Contract-to-Permanent position, offering an opportunity to grow within the organization.<br><br>Responsibilities:<br>• Manage daily deskside support tasks, addressing user tickets related to hardware, software, network connectivity, and telephony.<br>• Assist clients with installing and configuring Microsoft products, including Office 365, Windows OS, and Azure.<br>• Provide step-by-step guidance to users for installing applications and computer peripherals.<br>• Diagnose technical issues by asking targeted questions and conducting thorough troubleshooting.<br>• Resolve problems through remote support and testing alternative solutions.<br>• Take ownership of support tickets and ensure their resolution, including documenting issues and solutions in logs.<br>• Perform minor administrative tasks on backend servers, such as applying software updates and managing backups.<br>• Escalate unresolved issues to higher-level support teams when necessary.<br>• Follow up with clients to confirm functionality and satisfaction before closing tickets.<br>• Develop technical documentation and user manuals to support clients and enhance service delivery.
We are looking for a skilled Technical Support Engineer to join our team in Atlanta, Georgia. This position focuses on providing comprehensive technical support and cloud systems administration to ensure the smooth operation of IT infrastructure and user experiences. As part of a long-term contract, you will play a key role in maintaining systems, managing cloud environments, and supporting users in a hybrid workplace.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and system issues for desktops, laptops, mobile devices, printers, and peripherals, both on-site and remotely.<br>• Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, and security across multiple platforms.<br>• Monitor and support resources within Microsoft Azure, including user identity management and basic troubleshooting of cloud-hosted systems.<br>• Configure and maintain conference room technology, such as Teams Rooms and video conferencing systems, to ensure efficient meeting experiences.<br>• Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management, while coordinating with finance and procurement teams.<br>• Manage and prioritize IT service tickets using tools like Freshworks or Monday.com, ensuring timely resolution and clear communication.<br>• Install, configure, and maintain software and hardware in alignment with organizational standards, assisting in system upgrades and deployments.<br>• Collaborate with cross-functional teams to identify recurring technical issues, implement solutions, and document processes.<br>• Enforce IT security policies and manage device compliance through tools like Intune, Azure AD Conditional Access, and Microsoft Defender.<br>• Provide training and guidance to users on productivity tools, including Teams, Office 365, and security best practices.
<p>What You’ll Be Doing:</p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
We are looking for a motivated IT Support Technician (Tier I) to provide first-level technical assistance to internal employees in a hybrid work environment. This role involves hands-on support, including troubleshooting, device setup, and resolving technical issues, ensuring smooth operations for end-users. As part of a dynamic team, you will handle customer-facing responsibilities and escalate advanced issues as necessary. This contract position is perfect for someone early in their IT career who is eager to grow and develop their technical expertise.<br><br>Responsibilities:<br>• Diagnose and resolve common technical issues related to hardware, software, and peripherals for desktops, laptops, and mobile devices.<br>• Set up and configure laptops and mobile devices, including imaging and enrollment into Microsoft Intune.<br>• Provide assistance with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive, addressing user concerns and performing account-related tasks.<br>• Deliver basic support for conference room technology, ensuring smooth operation during meetings and addressing AV-related issues.<br>• Manage support tickets using tools like Freshworks or Monday.com, ensuring timely updates and effective communication with users.<br>• Track IT assets, maintain inventory records, and coordinate equipment transfers to ensure accurate documentation.<br>• Create and maintain IT documentation, contributing to knowledge articles and identifying trends in recurring issues.<br>• Promote IT security best practices, including password management and device safety, while escalating potential security concerns.<br>• Adhere to established service level agreements (SLAs) for response and resolution times of Tier I support requests.<br>• Assist with troubleshooting device compliance issues, applications, and updates to maintain operational efficiency.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>Robert Half HR Solutions is currently partnering with a client in the Smyrna, GA area that is looking for an experienced HRIS Analyst to join their team in the Smyrna, GA area. In this role, you will play a key part in managing and optimizing their Human Resources Information Systems (HRIS) to ensure efficient and accurate operations. This position offers an opportunity to collaborate with a dynamic HR team and contribute to the organization's success through technology and process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and update HRIS systems (UKG) to ensure accurate data entry and record management.</p><p>• Analyze system performance and identify opportunities for improvement or optimization.</p><p>• Provide technical support and training to HR staff on the effective use of HRIS tools.</p><p>• Collaborate with HR and IT teams to implement system upgrades and new features.</p><p>• Develop and generate reports from HRIS to support decision-making and strategic planning.</p><p>• Ensure system compliance with organizational policies and legal requirements.</p><p>• Monitor data integrity and troubleshoot issues to maintain system reliability.</p><p>• Coordinate with external vendors for system enhancements or technical support.</p><p>• Document system processes and procedures for reference and training purposes.</p><p>• Assist in the integration of HRIS with other organizational systems when required.</p>
We are looking for a skilled Systems Engineer to join our team in Canton, Georgia. In this role, you will focus on designing, implementing, and optimizing systems that support manufacturing processes, ensuring efficiency and reliability. The ideal candidate will have expertise in programming, lean manufacturing principles, and a strong background in engineering disciplines.<br><br>Responsibilities:<br>• Develop and implement programming solutions, including PLC programming, to optimize manufacturing systems.<br>• Utilize lean manufacturing techniques to improve efficiency and reduce waste in production processes.<br>• Create and modify 3D models to support system and product designs.<br>• Collaborate with teams to integrate and maintain MRP (Material Requirements Planning) systems.<br>• Apply engineering principles, particularly in mechanical, materials, or chemical fields, to enhance system performance.<br>• Conduct analysis and troubleshooting to resolve system issues and improve operational stability.<br>• Ensure compliance with industry standards and best practices during system development.<br>• Provide technical support and training to staff regarding system operations and improvements.<br>• Perform testing and validation of systems to ensure functionality and reliability.<br>• Work closely with cross-functional teams to align system designs with organizational goals.
Lead the design and implementation of OTC processes including order management, pricing, shipping, billing, returns, and contracts<br>• Configure and support Advanced Variant Configuration and CPQ tools<br>• Facilitate workshops to define and standardize OTC workflows and revenue recognition models<br>• Collaborate with cross-functional teams to implement best practices in S/4HANA SD<br>• Support subscription billing models including recurring and usage-based billing<br>• Conduct testing, documentation, and training for new processes and enhancements<br>• Evaluate change requests and recommend scalable solutions<br>• Partner with internal stakeholders and external consultants to resolve issues and drive improvements<br>• Ensure compliance with IT controls and audit requirements<br>What You Bring<br>• 10–15 years of SAP SD OTC experience, including full-cycle implementations<br>• Hands-on experience with SAP S/4HANA projects<br>• Strong understanding of business process integration across modules (MM, FI, PP)<br>• Familiarity with Engineering Change Management and CRM integration is a plus<br>• Excellent communication and stakeholder engagement skills<br>• Structured, analytical problem-solving approach<br>• Spanish language skills are a plus<br>Education & Tools<br>• Bachelor’s degree in Business, Computer Science, or related field (or equivalent experience)<br>• SAP certification in SD or S/4HANA preferred<br>• Experience with ITSM tools and Microsoft Office suite
<p>Summary</p><p>The TMS Business Analyst is responsible for supporting the implementation, configuration, and ongoing optimization of Transportation Management System solutions. This role sits at the intersection of business operations, technology, and logistics, partnering closely with internal stakeholders, clients, and technical teams to ensure transportation systems align with operational needs and deliver measurable business value.</p><p>This position is well-suited for a business analyst with experience in logistics, supply chain, TMS/WMS platforms, and systems implementations who enjoys hands-on configuration, data analysis, testing, and user enablement.</p><p>Key Responsibilities</p><p>Business Analysis & Stakeholder Engagement</p><ul><li>Partner with business users, clients, and operations teams to understand transportation workflows, requirements, and pain points.</li><li>Gather, document, and validate business requirements for TMS functionality, integrations, and enhancements.</li><li>Translate business needs into functional specifications and system configurations within the TMS platform.</li><li>Act as a liaison between business stakeholders and technical or development teams to ensure accurate delivery of requirements.</li></ul><p>TMS Configuration & Implementation</p><ul><li>Configure TMS features, rules, and workflows to support client and operational requirements.</li><li>Support end-to-end TMS implementations including discovery, configuration, testing, pilot launches, and go-live support.</li><li>Assist with integration design and validation between TMS and related systems such as WMS, ERP, carrier systems, and reporting platforms.</li><li>Coordinate system updates, enhancements, and change requests within the TMS environment.</li></ul><p>Data Analysis & Reporting</p><ul><li>Analyze transportation data to understand shipping volumes, costs, lanes, regions, and performance trends.</li><li>Support reporting and data validation efforts to ensure accuracy and consistency across transportation systems.</li><li>Assist business users with data interpretation to support operational and financial decision-making.</li></ul><p>Testing, Training & Support</p><ul><li>Develop and execute test plans, scenarios, and scripts to validate TMS configurations and integrations.</li><li>Support User Acceptance Testing (UAT) and coordinate issue resolution with technical teams.</li><li>Create user documentation, SOPs, and training materials.</li><li>Deliver training sessions to end users and provide post-implementation support.</li></ul><p>Continuous Improvement</p><ul><li>Identify opportunities to improve transportation processes, system usability, and data quality.</li><li>Support continuous improvement initiatives related to transportation operations and system performance.</li><li>Assist with evaluating new TMS features, enhancements, or complementary logistics tools.</li></ul><p>What This Role Is</p><ul><li>Business-facing and systems-focused</li><li>Hands-on with TMS configuration and data</li><li>Implementation and support oriented</li><li>Ideal for a mid-level analyst with logistics systems experience</li></ul><p><br></p><p><br></p>
This role is primarily customer-support focused and serves as an entry-level opportunity to build foundational experience in IT or grow within a customer service career. The position involves providing first-level support to cellular users in a call-center environment, assisting with device setup, connectivity issues, and general service inquiries. Candidates will follow established workflows and troubleshooting guides while delivering clear, patient, and detail oriented support to end users. The role includes structured training and ongoing support to help develop confidence and core technical skills.
<p>The Business Analyst partners with business stakeholders and technical teams to gather, document, and translate business requirements into functional and technical specifications. This role supports process improvement initiatives, system implementations, and operational enhancements by analyzing workflows, identifying gaps, and recommending data-driven solutions.</p><p>The Business Analyst works across departments to ensure business needs are clearly defined, prioritized, and successfully delivered through technology or process changes. Responsibilities include requirements gathering, documentation, stakeholder communication, testing support, and post-implementation validation.</p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Product Analyst to join our team in Atlanta, Georgia. The ideal candidate will play a key role in bridging the gap between business needs and technical solutions, ensuring the effective implementation of promotional strategies and system enhancements. This role offers the opportunity to work closely with stakeholders, analyze data, and drive impactful decisions.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to convert promotion planning needs into actionable system features and workflows.<br>• Evaluate promotional and optimization data to uncover trends, insights, and opportunities for better decision-making.<br>• Propose and implement process improvements to streamline and standardize trade promotion operations.<br>• Create detailed documentation to validate new business requirements and ensure clear communication across teams.<br>• Support testing, deployment, and training activities to facilitate successful adoption of new solutions.<br>• Advocate for change by guiding teams through the adoption of innovative tools, processes, and methodologies.
<p>Our client in Metro Atlanta is seeking a skilled Systems Analyst to join their team and help strengthen the company’s technology environment. The ideal candidate will evaluate current systems, optimize network and infrastructure performance, and support key platforms across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Assess and improve IT systems, networks, and infrastructure.</li><li>Manage and support Microsoft SQL Server and SAP SQL environments.</li><li>Administer Microsoft 365 (users, security, applications).</li><li>Troubleshoot system and network issues; perform root-cause analysis.</li><li>Collaborate with teams to implement technical solutions.</li><li>Maintain documentation and follow best practices.</li></ul><p><br></p>
Duties & Responsibilities:<br><br>· Design, develop, and maintain scalable web applications using OutSystems, AngularJS, .NET REST APIs, Python REST services, and SQL databases.<br><br>· Collaborate with business analysts, project managers, developers, and partner companies to gather requirements, design solutions, and deliver robust, high-quality applications.<br><br>· Review and enhance existing applications and processes to improve efficiency, reliability, and user experience.<br><br>· Troubleshoot, analyze, and resolve complex production issues related to performance, data integrity, and application errors by reviewing logs, source code, and data.<br><br>· Participate in design and code reviews, providing constructive feedback to peers to ensure best practices and code quality.<br><br>· Create and maintain technical documentation, including requirements, design specifications, and testing procedures.<br><br>· Utilize data analysis and SQL queries to support business reporting and decision-making.<br><br>· Ensure solutions are compliant with internal policies, security standards, and SOX requirements.<br><br>· Actively contribute to the continuous improvement of development processes, coding standards, and best practices.<br><br>· Demonstrate initiative, prioritize tasks, and meet project deadlines in a fast-paced environment.<br><br><br>Basic Qualifications:<br><br>· Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent experience.<br><br>· Minimum 3 years of experience in web/application development.<br><br>· At least 1 year of detail oriented experience with OutSystems Low-Code platform, including application design, data modeling, and integration.<br><br>· Hands-on experience developing with AngularJS for dynamic web interfaces.<br><br>· Minimum 3 years of experience with .NET REST API development and integration.<br><br>· Experience developing RESTful services in Python.<br><br>· Strong knowledge of SQL database design, development, and query optimization.<br><br>· Experience with version control systems (e.g., git), DevOps tools, and modern development environments (e.g., Visual Studio, VS Code).<br><br>· Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, including partner companies.<br><br>· Strong analytical and troubleshooting skills, with a commitment to quality and continuous improvement.<br><br>· Ability to work both independently and as part of a team, prioritizing and managing multiple tasks.<br><br>· Experience with additional modern front-end frameworks (e.g., Angular, React) preferred.<br><br>· Familiarity with OutSystems, other low-code platforms or integration tools preferred.<br><br>· Experience working with partner companies or external vendors on joint development projects preferred.<br><br>· Advanced knowledge of integration technologies (REST, SOAP, XML, JSON) preferred.
<p>We are seeking a <strong>Senior Business Analyst with a Product Owner mindset</strong> to lead enterprise integration and last-mile delivery initiatives. This role requires strong facilitation skills, deep understanding of Agile practices, and the ability to translate complex business needs into actionable technical requirements.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead stakeholder workshops and requirements-gathering sessions</li><li>Define user stories, acceptance criteria, and process flows</li><li>Own roadmap creation, backlog management, and UAT planning</li><li>Drive integrations across ERPs, telematics (Samsara), and dispatch systems (DispatchTrack)</li><li>Create data mapping and conversion documentation for system-to-system integrations</li><li>Collaborate with engineering teams to deliver solutions in an Agile environment</li><li>Communicate effectively with both technical teams and business stakeholders</li></ul><p><br></p>
<p>This role is responsible for designing and implementing enterprise integration solutions across cloud and on-prem systems. The Integration Architect owns integration strategy, API design, data flow architecture, and middleware configuration to support scalable, reliable system communication.</p><p>The position partners closely with application, data, and infrastructure teams to translate business and technical requirements into secure, high-availability integration patterns.</p>
<p><strong>Description of Position</strong></p><p> This role partners with business stakeholders and technical teams to define, document, and translate complex business and technical requirements into scalable solutions. The Technical Business Analyst supports systems implementations, data integration efforts, and process optimization initiatives, helping ensure solutions align with strategic objectives.</p>
<ul><li>Analyze, document, and gather detailed business requirements from functional users and field sales teams that aren't tech savvy.</li><li>Translate business needs into clear, concise technical specifications for development teams.</li><li>Perform data analysis and ensure data quality within Salesforce.</li><li>Utilize excellent Excel skills (e.g., Vlookups) for data manipulation and reporting.</li><li>Provide ongoing support and maintenance for Salesforce solutions.</li><li>Collaborate effectively with both technical and non-technical stakeholders, including sales teams.</li></ul>
<p>We are seeking a Power BI Developer to design, develop, and maintain business intelligence dashboards and reports using Microsoft Power BI. This role will work closely with business stakeholders to gather requirements, create effective reporting solutions, and provide ongoing support to ensure the success of the BI platform.</p><p><br></p><p>Responsibilities</p><ul><li>Design, develop, and enhance dashboards, reports, and analytics solutions using Power BI and DAX.</li><li>Collaborate with Business Analysts and stakeholders to understand reporting and data needs.</li><li>Provide ongoing support, troubleshooting, and user assistance for BI solutions.</li><li>Create and maintain documentation for data models and report definitions.</li><li>Analyze data to identify trends, insights, and opportunities for business value.</li><li>Stay current with Power BI and related technologies and recommend platform improvements.</li></ul><p><br></p><p><br></p>
We are looking for a highly skilled Sr. Oracle Developer to join our team in Gainesville, Georgia. This role requires deep technical expertise in Oracle E-Business Suite, cloud integration, and system enhancements. You will contribute to developing and optimizing modules, interfaces, and extensions to support business operations and manufacturing processes.<br><br>Responsibilities:<br>• Design, develop, and maintain Oracle E-Business Suite modules, focusing on BOM, WIP, inventory, financials, and order management.<br>• Create and implement extensions and customizations for manufacturing and customer operations using Oracle tools.<br>• Build and optimize reports using Oracle Reports, BI Publisher, and other reporting tools.<br>• Develop and manage custom label solutions within Zebra Enterprise environments.<br>• Collaborate with teams to support enhancements and integrations for Oracle EBS.<br>• Utilize Oracle Integration Cloud to facilitate seamless data and process connections.<br>• Apply technical knowledge to develop and deploy extensions using Java or shell scripting.<br>• Lead small to medium-sized projects, providing accurate estimates and managing deliverables.<br>• Troubleshoot and resolve issues, ensuring system reliability and performance.<br>• Adapt to emerging technologies and contribute to continuous improvement initiatives.
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p>We are seeking a Senior IT Lead to provide MES and IT support for manufacturing operations. The role requires strong technical troubleshooting skills, project coordination, and team management. Candidates must be open to night shifts, extended hours, and be available immediately.</p><p>Key Responsibilities</p><ul><li>Monitor, troubleshoot, and enhance MES systems.</li><li>Configure and maintain MES devices, printers, scanners, and related hardware.</li><li>Gather MES requirements, translate them into technical specs, create documentation, maintain SQL jobs, and manage rollouts.</li><li>Support integrated systems such as JIS sequence, Paint Shop, AIB, and HMI.</li><li>Perform basic infrastructure and network troubleshooting.</li><li>Manage IT/MES projects, assign tasks, and oversee team and shift schedules.</li></ul><p><br></p><p><br></p>
We are looking for a talented Graphic Designer to join our team in Atlanta, Georgia. This role is ideal for a creative individual with a passion for design and a strong ability to produce compelling visual content. You will play a key role in delivering high-quality materials that align with our brand and support our goals.<br><br>Responsibilities:<br>• Develop visually appealing designs for a variety of mediums, including brochures, digital campaigns, and print materials.<br>• Utilize Adobe Creative Cloud tools, such as Photoshop and Illustrator, to create high-quality graphics.<br>• Collaborate with cross-functional teams to ensure design concepts align with project objectives.<br>• Maintain consistency across all visual assets to uphold brand standards.<br>• Manage multiple projects simultaneously while adhering to deadlines and quality standards.<br>• Provide creative input during brainstorming sessions to enhance design strategies.<br>• Prepare final files for production and ensure all designs meet technical specifications.<br>• Stay updated on industry trends and incorporate innovative design techniques.<br>• Revise and improve designs based on feedback to achieve desired results.<br>• Organize and archive design files for easy access and future use.
<p>This role provides hands-on technical leadership for the Salesforce platform, owning architecture, custom development, and integration strategy across Sales Cloud, Service Cloud, Experience Cloud, and custom applications. The individual will translate complex business requirements into scalable, secure solutions while enforcing architectural standards and development best practices.</p><p>The position blends deep development work with strategic platform ownership, including data modeling, API design, CI/CD implementation, and performance optimization. This role partners closely with developers, administrators, and business stakeholders to ensure the platform supports long-term growth and enterprise scalability.</p>
