We are looking for a Patient Services Specialist to join our team in Atlanta, Georgia. This is a long-term contract position within the medical devices industry, offering an excellent opportunity to contribute to patient care and operational excellence. The ideal candidate will play a critical role in supporting the coordination and management of WatchPat devices for the U.S. region.<br><br>Responsibilities:<br>• Process and accurately input patient information into internal systems, including Salesforce.<br>• Initialize devices for patients using internal tools.<br>• Manage and update documentation for each device to ensure compliance and accuracy.<br>• Generate precise shipping labels for device deliveries.<br>• Upload patient reports into the system efficiently.<br>• Monitor and track deliveries to and from patients to ensure timely operations.<br>• Assist with scheduling and tracking patient appointments and device availability, as needed.<br>• Identify potential delivery delays, communicate with relevant stakeholders, and resolve issues to meet customer expectations.<br>• Maintain consistent attendance and adhere to all safety protocols and procedures.
We are looking for a dedicated Case Clerk to join our team in Atlanta, Georgia. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to client case management while advancing your career. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering exceptional service to clients.<br><br>Responsibilities:<br>• Manage a high volume of incoming calls, ensuring client inquiries are addressed promptly and professionally.<br>• Conduct client intake processes, including gathering necessary information and providing clear communication.<br>• Perform accurate data entry tasks to maintain organized and up-to-date case records.<br>• Screen calls effectively to determine priority and route them to the appropriate team members.<br>• Collaborate closely with the intake specialist and other team members to ensure seamless case management.<br>• Utilize case management software to track and update client information.<br>• Adhere to established protocols and procedures to maintain compliance and quality standards.<br>• Participate in alternating weekend shifts to ensure consistent coverage and service.<br>• Attend meetings with HR and intake specialists to review case progress and address any challenges.
We are looking for a Claims Support specialist to join our team in Alpharetta, Georgia. This Contract position requires an individual with strong organizational skills who can handle claims processing, customer service, and administrative tasks with efficiency and attention to detail. The role is fully onsite, with a five-day workweek, offering an excellent opportunity to contribute to a dynamic office environment.<br><br>Responsibilities:<br>• Verify and review the accuracy of information for newly received claims in accordance with coverage guidelines.<br>• Update claim files within the system as instructed by claims representatives.<br>• Process loss payments using Claim Vision and ensure all transactions are accurately recorded.<br>• Deliver exceptional customer service to agents, insureds, clients, and other stakeholders.<br>• Handle the processing of authorized payments and maintain detailed records.<br>• Input data, correspondence, and diary updates into the system, while preparing form letters and maintaining documentation.<br>• Perform administrative duties such as typing, photocopying, indexing, and filing to support claims operations.<br>• Calculate wages and draft well-crafted correspondence related to claims.<br>• Contact insureds to request missing information required for claim file completion.<br>• Apply basic knowledge of Southeastern jurisdiction laws related to workers' compensation, when necessary.
